The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.
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How to Protect Your Dealership from Margin Compression
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In this episode, I’m joined by two industry heavyweights, Dennis McGinn, Founder of Rapid Recon, and Josh DeYoung of Velocity Automotive - Driven by Vehlo. Together, we dive deep into one of the most pressing challenges facing dealerships today: margin compression. As dealerships across the country grapple with shrinking margins, this conversation …
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David Reinicke: How Automotive Warranty Network Can Transform Your Dealership Success
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What if the key to maximizing your dealership’s profitability was hidden in your warranty claims process? In this episode we have the pleasure of speaking with David Reinicke, the President of Automotive Warranty Network (AWN). AWN has been a cornerstone in the automotive industry, providing top-notch warranty claims management services to dealersh…
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Tully Williams: The Evolution of Customer Experience
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What if the secret to success in Fixed Ops wasn’t just in the latest technology, but in the way we connect and communicate with our customers? How does turning the camera around—literally—transform the way we do business? As the automotive industry continues to evolve, so must our approach to customer service and employee engagement. This episode d…
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Dale Smith: Why Are Multi-Point Inspections Such a Big Deal?
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Dale Smith is a seasoned Training Program Manager and BG University Instructor at BG Products, Inc. With extensive experience in automotive service training, Dale has played a vital role in advancing the standards of customer service and operational efficiency across the industry. His work at BG University focuses on equipping service professionals…
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Allie Peters: Rising Through the Ranks (VP Cavender Auto Group)
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Allie Peters is a dynamic leader in the automotive industry, currently serving as the Vice President of Service Operations for Cavender Auto Group. With over 13 years of experience, Allie has a unique path that started with a degree in communication and psychology and led her to become one of the most respected figures in her field. Recognized as o…
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Micah Tindor: How to Enhance Appraisal Accuracy and Drive Service Revenue
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How can accurate appraisals transform your dealership’s profitability? Are you leveraging fixed ops to maximize your margins? In this episode we dive deep into these critical questions with Micah Tindor, Senior Director of Strategic Planning at Cox Automotive, Kelley Blue Book Instant Cash Offer. Micah Tindor is a seasoned expert in strategic plann…
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Tiffany Peeler: How Brooke.ai is Transforming Dealership Operations
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Tiffany Peeler is the Vice President of Sales and Operations at Brooke.ai. With a deep understanding of the automotive industry, Tiffany leads the charge in integrating advanced digital voice assistant technology into service scheduling. Her insights and experience have been instrumental in developing Brooke.AI 2.0, a tool that promises to enhance …
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Building a Purpose-Driven Fixed Ops Agency with Aaron Watters
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Aaron Watters is the visionary President of OEM Interactive, a purpose-driven fixed ops digital marketing agency. With a career spanning decades, Aaron has dedicated himself to creating environments where both employees and partners thrive. His latest venture, FixedOpsJobs.com, is a testament to his commitment to solving industry challenges and fos…
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Building a Best-in-Class Service Department with Ed Roberts and Damon Egan
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What makes a successful automotive service department? How do industry leaders stay ahead of the curve in a rapidly evolving market? Join me, Ted Ings, as I dive deep into these questions and more with two remarkable guests Ed Roberts who is the Chief Operating Officer at Bozard Ford Lincoln, and Damon Egan Serving as the Service Manager at Sherwoo…
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David O’Brien: The Power of Effective Daily Team Meetings
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David O’Brien is a visionary in the automotive service industry, with a rich history of innovation and leadership. As the Co-Founder and Board Chairman of Quantum5, he has been instrumental in reshaping how dealerships approach service operations, customer retention, and team collaboration. His experience spans from being part of the legendary Pat …
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Anne Lister’s Tips for Success in Fixed Operations
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Anne Lister is a seasoned Service Manager at Williams Auto Group with over 12 years of experience in the automotive industry. Before joining Williams Auto Group, Anne spent 15 years in personal lines insurance. Her journey into the automotive sector was unexpected, but she quickly found her passion for fixed operations. Anne is known for her dedica…
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Rob Leary: Maximize Your Dealership’s Profit with Expert Warranty Analysis
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Rob Leary is the Director of Sales at BG Products, Inc., where he oversees a robust network of over 800 representatives across North America. With extensive experience in the automotive industry, Rob brings invaluable insights into maximizing dealership profits through innovative warranty analysis solutions. Today, we delve into an essential yet of…
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Kerri Wise: Bridging the Trust Gap with Technology
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How can technology bridge the trust gap between dealerships and customers? What role does flexibility in digital retailing play in modern automotive sales? Can technology truly revolutionize the fixed ops experience? In today's episode, we sit down with Kerri Wise Chief Marketing Officer at AutoFi and President of Women of Color Automotive Network …
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How to Boost Service Department Performance with Mikey B
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How do you transform service advisors into confident, customer-centric professionals? What can a simple walk-around reveal that might save lives? In this special episode, I, Ted Ings, have the pleasure of hosting Mike "Mikey B" Bauer, Corporate Trainer at BG Products, Inc. Mikey B brings a wealth of knowledge and experience, transforming the landsc…
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Achieving Excellence in Fixed Operations with Dawn Newsome
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Dawn Newsome is a seasoned automotive professional with nearly two decades of experience at Vaden Automotive Group. Based in Savannah, Georgia, she has climbed the ranks to become the Vice President of Fixed Operations. Dawn's journey is marked by her dedication to her career, her role as a mother, and her passion for mentoring the next generation …
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Maximizing Dealership Efficiency with Randy Koch
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Randall (Randy) Koch is the VP of Partner Development at OEM Interactive, an industry leading marketing company. Randy brings a wealth of Automotive and e-commerce experience and expertise that is passionate about driving growth and building strong relationships within the industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we dis…
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The Profit Potential of In-House Windshield Repair with Mark Haeck
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Are dealerships leaving money on the table by outsourcing glass services? Dive into the latest episode of the Fixed Ops Roundtable, where we uncover how bringing glass services in-house can be a game-changer for customer satisfaction and revenue growth. In this episode I sit down with Mark Haeck, the Vice President of Business Development at GMS Gl…
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Optimizing Fixed Ops Performance through Data-Driven Insights and AI with CallRevu Robert Manuel
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Robert Manuel, with an illustrious background in automotive retail, brings a wealth of firsthand experience to his role as Partner Success Manager at CallRevu. With roots deeply embedded in dealership operations, Robert offers unique insights into the challenges and opportunities faced by fixed operations teams. 👉 Register for the upcoming Fixed Op…
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Sara Hoagey: Don't Lose an Employee for $2 per Hour
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Sara Hoagey and staff have been in the automotive industry since 1999 and held every position in a dealership from variable to fixed operations. As the CEO of EliteBDC, Sara is at the forefront of revolutionizing customer engagement in the automotive sector through innovative technologies and personalized approaches. 👉 Register for the upcoming Fix…
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How WrenchWay is Transforming Automotive Recruitment with Jay Goninen
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Jay Goninen is the Co-Founder and President of Wrenchway, a company revolutionizing how technicians and dealerships connect. With a passion for empowering technicians and enhancing dealership operations, Jay brings a wealth of experience and innovation to the table. Get ready for insights, revelations, and a glimpse into the future of the automotiv…
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Unlock the camera's full potential for car dealerships with Mark Queen
22:47
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Mark Queen is the CEO of SKAI Vision, a groundbreaking technology company pioneering the integration of computer vision AI into retail automotive operations. With a wealth of experience and a knack for innovation, Mark is leading the charge in revolutionizing dealership efficiency and customer experience. 👉 Register for the upcoming Fixed Ops Round…
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Mastering Customer Service: Insights from the Five-Star Service Advisor Coralee Zueff
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Coralee Zueff is a seasoned master service advisor, coach, and author of "Five-Star Service Advisor," with a rich background spanning from technical expertise to retail and aftermarket experience. Her passion for empowering service advisors led her to develop the innovative Five-Star Service Advisor program, aimed at revolutionizing customer servic…
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William Demaree: The Importance of Company Culture in Automotive Retai
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In this episode, I had the pleasure of sitting down with William Demaree, the Corporate Director of Fixed Operations at the Tom Wood Automotive Group. Our conversation delved into various aspects of the automotive industry, starting with the core values of Tom Wood Automotive Group, as highlighted by a quote from Tom Wood himself: "Success is not m…
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The Power of BDC: Strategies for Automotive Success with Tammie Ventura
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Tammie Ventura is a seasoned professional and the BDC Director at Hudson Automotive Group, South Carolina. With over 18 years of experience in the automotive industry, Tammie has been instrumental in transforming Hudson's BDC operations into a powerhouse of success. Under her leadership, the group has witnessed remarkable growth and earned prestigi…
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Unlocking the Secrets of Automotive Warranty Administration
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24:04
Today, I'm thrilled to welcome David Reinicke, President, and Jason Tuck, Sales and Marketing Manager at Automotive Warranty Network. With many years of experience, Automotive Warranty Network stands as the cornerstone of outsourced warranty administration, offering invaluable insights into this vital yet often overlooked aspect of dealership opera…
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Owen Moon: How to Turn Your Dealership into a Service Marketing Machine
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21:04
Owen Moon is a seasoned expert in the automotive industry, of Trade Pending which recently acquired Fixed Ops Digital. With years of experience and a passion for revolutionizing online service marketing, Owen brings a wealth of knowledge to the table. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: The State …
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Mark Haeck: Transforming Dealership Operations with GMS (Glass Management Software)
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Mark Haeck is the Vice President of Business Development at GMS Glass Management Software. In this episode he brings over four decades of expertise in auto glass technology, spearheading GMS's mission to revolutionize dealership operations. With a keen focus on customer-centric solutions, Mark is at the forefront of driving industry-wide innovation…
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Building a Foundation For a Successful Career In The Automotive Industry
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In this episode, I sit down with Kent MacDonald, President of Northwood University, and Brooke Engelhardt, a marketing student and Marketing Chair of the 60th Annual International Auto Show at Northwood University. Together, we explore the key factors behind Northwood's success in preparing students for thriving careers in the automotive industry. …
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David Spisak is the President/CEO of Disruptive Growth Solutions, a renowned figure in the automotive industry, heralded for his visionary leadership and deep understanding of emerging trends. With extensive experience in navigating automotive disruption, David brings a wealth of knowledge to the table, guiding dealerships through transformative ch…
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Future-Proofing Your Automotive Career at Northwood University with Dr. Matt Bennett
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In today's episode, we have a true industry legend with us—Dr. Matt Bennett, the Vice President of Graduate and Professional Studies at Northwood University. Dr. Matt Bennett is not just a VP; he's a driving force behind Northwood University's success. With a rich history in the automotive sector, Matt has been instrumental in shaping future leader…
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The Art of Automotive Marketing with Alyson Landis
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Alyson Landis is the CEO of Inkcentric Corp, which is based in sunny California. Alyson Landis, a seasoned Marketing and Procurement Specialist, brings over 25 years of experience in the automotive industry. As the driving force behind Inkcentric Corp, Alyson has become a trusted partner for dealers and automotive clients nationwide. 👉 Register for…
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Jennifer Sanford: Building Strong Dealer-Vendor Relationships
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Jennifer Sanford is a Marketing Executive and Founder of Sanford Marketing Group. with 14 years of experience in sales and marketing leadership. Having spent a significant part of her career at Dominion Dealer Solutions, she played a pivotal role in building the brand into a powerhouse within the automotive space. With a passion for effective B2B m…
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Revolutionizing Parts Management: Strategies for a Profitable 2023 and Beyond With Kaylee Felio & Ed Roberts
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In this episode, I'm joined by Kaylee Felio, a seasoned expert in parts management; Kaylee brings a wealth of knowledge and a fresh perspective to the table. With a passion for efficiency and innovation, she's redefining the game's rules together with Ed Roberts - Author of Mile One and Fixed Ops Guru: here to share how Bozard Ford Lincoln is geari…
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A Hero Among Us (Supporting Shawn Butler)
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In this episode, we're joined by Shawn Butler, a true hero and fighter in the automotive industry. Shawn was recently diagnosed with late stage 3C rectal cancer. The prognosis is not great due to the depth and size of the tumor, being deeply embedded with many lymph nodes and the blood stream involved. Despite facing a challenging battle with cance…
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Don Hall: Strategic Changes Dealers Need for Long-Term Success
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Don Hall is the President and CEO of the Virginia Automobile Dealers Association. With a remarkable background spanning both the retail sector and association leadership, Don brings a wealth of experience and unique insights to the table. Not only has he led the VADA for an impressive tenure, but his journey includes service in the United States Ma…
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Alan Bass: How to Achieve Automotive Service Excellence
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In this episode, we're joined by the driving force behind All American Ford's success, Alan Bass. With a rich history in the automotive industry, Alan's journey from washing cars at 12 to becoming a pivotal figure in the Northeast's largest Ford store is nothing short of inspirational. His experience, passion, and dedication to customer satisfactio…
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John Fairchild: Is Fixed Absorption Really That Important?
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John Fairchild is a service management/advisor sales training expert with over 40 years of experience in automotive fixed operations management and consulting. John has spent 15 years transforming fixed operations into a powerhouse of profitability. With a track record that speaks volumes, he's not just a trainer; he's a partner, a friend, and an i…
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Laurie Halter: 5 Ways to Make 2024 Your Most Successful Year
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19:06
Laurie Halter is the driving force at Charisma Communications and is a renowned figure in the industry. Her influence extends far and wide, touching every corner of the retail community. Laurie's commitment to quality content and strategic PR has made Charisma a force to be reckoned with. With a keen eye for quality content, Laurie has become the g…
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Aaron Watters: Transforming User Experience in Auto eCommerce
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Aaron Watters is the President of OEM Interactive, a trailblazing digital marketing firm in the automotive space. In this episode discover how OEM Interactive has become one of the fastest-growing companies in the U.S. and earned its place among the most admired. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode…
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David Farabaugh: Fixing The One Million-Dollar Retention Problem
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David Farabaugh is the Vice President of Strategic Opportunities at Quantum5. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: David Farabaugh, a seasoned professional with a passion for data and industry insights, shares his wealth of knowledge accumulated over a lifetime in the automotive business. As the VP…
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Barb Edson: The Power of Transparency in Fixed Operations
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17:00
Barb Edson is the Executive Vice President and Chief Marketing Officer at CDK Global. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: 1. The Ascendance of Fixed Ops: Uncover the astonishing growth of fixed ops awareness over the past few years. 2. Consumer Experience in the Spotlight: Delve into why consumer …
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Kaylee Felio: Unleashing the Potential of Purposeful Inventory Management
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Kaylee Felio is the Sales and Marketing Manager at PartsEdge, Kaylee Felio is a trailblazer in the fixed ops world. With a passion for optimizing inventory processes, Kaylee has become a go-to resource for dealers and managers looking to revolutionize their approach to parts management. 👉 Register for the upcoming Fixed Ops Roundtable Event What we…
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Mike Rich: The Art of Effortless Automotive Parts Shipping
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Mike Rich is the VP of Marketing at Revolution Parts, a leading player in the automotive parts industry. With his expertise, Mike has helped dealerships simplify the shipping process and maximize profitability. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode of the Round Table, we explore the …
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Pat Reininger: Bridging the Customer Expectation Gap
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14:40
Patrick Reininger is the new CEO of Proactive Dealer Solutions and Brooke.ai. He is also an executive, in the global sales and business development field boasting an extensive 16 year track record. Throughout his career he has excelled in building teams specializing in SaaS, AI, Data and Tech platform sales and marketing. With 14 years of experienc…
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Stephen Hill: Growing a Passionate Workforce Organically
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Stephen Hill, the Service Director at i-10 Toyota in Indio, California. Steve is a figure in the Fixed Ops community, and in this episode, we delve deep into his remarkable automotive journey and the ever-evolving industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: 1. Mastering Automotive Management; St…
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Jim Sabino: Driving into the Future: The Mobile Service Revolution
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Jim Sabino is the Fixed Operations Director at All American Ford, located in Paramus, Hackensack, New Jersey. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Why Mobile Service Matters: As the automotive landscape evolves, mobile service takes center stage. In an engaging conversation with Jim Sabino, we expl…
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John Schulz: Cracking the Code of Automotive Financing
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Today we have a guest who is leading the way in transforming the automotive industry. John Schulz is the Director of Special Finance & Executive Vice President at Streamline Auto Solutions by West Herr Automotive Group. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode we will delve into the cha…
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Mike Boyd: Revolutionizing Recon - A Dive into Dealership Efficiency
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Mike Boyd, a 25 year veteran of the industry and the founder of vAutos iRecon platform has experience running used car departments. Faced with challenges and inefficiencies, in his work he created the software solution vAuto’s iRecon to address these issues. Boyds passion for reconditioning and streamlining processes has led dealer groups across th…
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Mark Mickens: Revolutionizing The Auto Industry
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Mark Mickens, the Director of Retail at ES3. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: This episode is not just about the world of automotive fixed operations; it's a deep dive into the future, challenges, and innovations that are shaping the industry. What We Discuss In This Episode: Are you curious ab…
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Jeremy Stephens: Unlocking Leadership Beyond Boundaries
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Jeremy Stephens is the Fixed Operations Director at the Hiester Automotive Group in North Carolina He started his career as a technician to the role he now currently has. But that's not all; he's also a certified leadership coach under the tutelage of the renowned John Maxwell. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss …
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