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Chicago, 1934 In a city rife with crime and corruption, a hero emerges. The Shade, who rushes in where fools fear to tread...with predictable results. Luckily for Chicago, there’s the Vamp, female crimefighter replete with all the skill and talent the Shade lacks. Can the Shade save Chicago from crime? Can the Vamp save The Shade from himself? Eclectic Full Contact Theatre presents Throwing Shade, the 1930’s radio satire you’ve been dying for. Uploading every Wednesday on all your favorite p ...
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Throwing Shade

Jimmy Hosang & Paul Banks

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Startup life is brutal.There are so many mistakes.Doing that in the call centre industry is even harder - it's an industry of tight margins, productivity and well-established competition.Join Jimmy Hosang, CEO and Co-Founder at SaaS Startup MOJO-CX©, and his Co-Host, and Senior Solutions Consultant, Paul Banks as they discuss everything from recent events, to SaaS Startup fails and wins, Technology, and contact centre myths and truths.
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A mysterious benefactor for the union thickens the plot, but the biggest twist ever happens when The Vamp walks out on The Shade! Is this the end for our dyspeptic duo? Written By: Andrew Pond with Zach Osterman Directed by: Andrew Pond Starring: Chloe Adamo^, Jessica Lauren Fisher*, Daniel Houle*, Noelle Klyce, Zach Osterman^, Andrew Pond*, Rachae…
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The National Union of Tourism Specialists (NUTS) us on strike, bringing Chicago tourism to a standstill at the exact same time as a crime wave starts up. Is there a connection? Will the Shade and the Vamp find out who is responsible, given the Vamp's growing dissatisfaction with The Shade? Written By: Andrew Pond with Zach Osterman Directed by: And…
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The Great Chase down Route 66 continues, and Misty and Kitty discover it's harder to return to their roots than they thought. But will the Shade and the Vamp vatch up with thembefore they go too far? And will there be enough snacks? Written By: Andrew Pond with Zach Osterman Directed by: Andrew Pond Starring: Chloe Adamo^, Jessica Lauren Fisher*, D…
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Misty and Kitty are fed up with trying to outrun their past, so they embrace it instead and go on a crime spree--outside of Chicago! Can the Shade and the Vamp stop them....can they, in fact, survive...the country???? Written By: Andrew Pond with Zach Osterman Directed by: Andrew Pond Starring: Chloe Adamo^, Jessica Lauren Fisher*, Daniel Houle*, N…
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Are the Tallys behind the death of Enrico Gardetti? Can the Shade and the Vamp avoid a mob war? And where exactly did the body go? Written By: Andrew Pond with Zach Osterman Directed by: Andrew Pond Starring: Chloe Adamo^, Jessica Lauren Fisher*, Daniel Houle*, Noelle Klyce, Zach Osterman^, Andrew Pond*, Rachael Proulx*, Julian Serna*, and Monica S…
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The Shade and the Vamp inviestigate the death of someone who looks just like Edward G. Robinson. IS it Edward G. Robinson? If not, who is it? And can our heroes uncover the truth before a gang war breaks out? Or Hollywood comes calling? Written By: Andrew Pond with Zach Osterman Directed by: Andrew Pond Starring: Chloe Adamo^, Jessica Lauren Fisher…
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The Shade and the Vamp get in deep...well...underground.....to discover the true nature of the threat to Chicago';s sewers. Is Chicago destined for the same fate as New York??? Written By: Andrew Pond with Zach Osterman Directed by: Andrew Pond Starring: Chloe Adamo^, Jessica Lauren Fisher*, Daniel Houle*, Noelle Klyce, Zach Osterman^, Andrew Pond*…
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The Shade and the Vamp investigate strange noises coming from people's pipes. Is it poor city planning, a terrifying monster, or something WORSE? Written By: Andrew Pond with Zach Osterman Directed by: Andrew Pond Starring: Chloe Adamo^, Jessica Lauren Fisher*, Daniel Houle*, Noelle Klyce, Zach Osterman^, Andrew Pond*, Rachael Proulx*, Julian Serna…
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The Shade searches for Dot while Dot searches for Theo. The Vamp discovers other fans of pockets, and everyone does their best to prove Shakespearean tropes are still funny.... Written By: Andrew Pond with Zach Osterman Directed by: Andrew Pond Starring: Chloe Adamo^, Jessica Lauren Fisher*, Daniel Houle*, Noelle Klyce, Zach Osterman^, Andrew Pond*…
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Theo gets a new assignment at the paper--as Miss Lonelyhearts--there's mischief afoot in Joliet Women's prison, and the Narrator gets positively Shakespearean! What do these all have in common? You have to hear it to believe it! Written By: Andrew Pond with Zach Osterman Directed by: Andrew Pond Starring: Chloe Adamo^, Jessica Lauren Fisher*, Danie…
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The Shade and the Vamp catch Misty and Kitty red-handed...or do they? Written By: Andrew Pond with Zach Osterman Directed by: Andrew Pond Starring: Chloe Adamo^, Jessica Lauren Fisher*, Daniel Houle*, Noelle Klyce, Zach Osterman^, Andrew Pond*, Rachael Proulx*, Julian Serna*, and Monica Szaflik Foley: Lori Eyre* Engineer: Daniel Houle ^ Indicates E…
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It's the Season 4 premiere, and somehow it's 1938. Theo and Wednesday are on thin ice, employment-wise, and two old enemies return to Chicago.... Written By: Andrew Pond with Zach Osterman Directed by: Andrew Pond Starring: Chloe Adamo^, Jessica Lauren Fisher*, Daniel Houle*, Noelle Klyce, Zach Osterman^, Andrew Pond*, Rachael Proulx*, Julian Serna…
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Just in time for Halloween, Throwing Shade digs up a lost episode! (see what we did there?) Thrill as the Shade and the Vamp face off against socialites, jewel thieves, and...VAMPIRES? The perfect way to get ready for the season 4 premiere! Written by: Lori and Richard Eyre Directed by: Andrew Pond Starring: Chloe Adamo^, Jessica Lauren Fisher*, Da…
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This weeks episode sees us discussing the recent rebrand of The Modular Analytics Company to MOJO-CX© and some of the underlying reasons behind it. We talk about unexpected complications for the rebrand as well as the positives to come out of all the hard work, and also cover our approach to exhibiting at the Call & Contact Centre Expo in November,…
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Finally, we're back! In this week's episode, Jimmy and Paul discuss the early stages of the SaaS funnel, from initial prospect through to Sales Qualification, and the dangers involved in getting it wrong. From RevOps to ContentOps, the episode is packed with takeaways an considerations for others in the SaaS space, as well as a discussion on how TM…
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In this episode, we carry on from episode 14 - where we talked about the business cash flow, and all the issues we'd found with it... into how we 'fixed' the funnel. Paul talks about how that looked as the sole SDR/AE working in full stack enterprise sales for the first time, and Jimmy looks at it from the view of a founder who could see where it n…
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A frank discussion (as ever) with Jimmy on life in a startup. Today's show focuses directly on cash (or the lack thereof, at times) in a small business, as well as what are the lessons to be learned there? Jimmy talks through some of his mistakes, and how the business learned the hard way at times! Lots to take away from this episode, and the follo…
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Jimmy walks through his vies on why product market fit is essential for any new startup, especially in the tech space - but also having the SME knowledge to guide that. He discusses the path he took with TMAC, and the consideration that bootstrapping may have been the wrong path, based on the experience and knowledge of the initial founding team - …
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In this episode, Jimmy discusses some of the early challenges he faced in the startup world - from not having a level of volume leadership experience he felt he needed, to finding team members that filled the gaps in his abilities. How do you find people for a startup, when you're bootstrapping? How do you get a good mix in the team? Which characte…
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Join us for the latest episode where Jimmy and I tackle the growing problem of 'agent vulnerability', and how recent changes have meant that employees in contact centres (and many other industries) are more exposed than ever... but are they being treat as a 'problem to be solved' by well-meaning management? The second half of the show sees us delve…
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This week on Throwing Shade, Jimmy Hosang talks about the origins of 'Channel Deflection' (or 'Channel Containment'), and how it stemmed from a push towards 'self service' for most customers... The question is... was 'self service' an idea that the consumers themselves pushed for, or was it a perception on behalf of the business, to justify a push …
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This week, as most of our listeners are taking a break from work for Easter, are suffering from various illnesses, we decided to take a break from the contact-centre relevant element of the podcast, and focus solely on current events. Today's episode sees Jimmy and I tackle the complexity around Chancellor Rishi Sunak, his wife Akshata Murty and th…
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In Episode 4, join Jimmy as he walks us through some of the most common failings and challenges for a Speech Analytics project, the causes of these, and some simple ways in which they can be circumvented, removed or resolved. In the second half, we talk about the moment the Oscars turned a corner in their history - Will Smith's (alleged) slap of Ch…
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In the second episode of Throwing Shade, hosts Paul Banks (@WhoIsPaulBanks) and Jimmy Hosang (@JimmyHosang) discuss all things Net Promoter Score, followed by taking some time to talk about the recent events in Ukraine. This episode was recorded on the afternoon of February 28th ----- Timestamps (00:30) - NPS (29:30) - Ukraine ----- Links Jimmy on …
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In the first official episode of Throwing Shade, hosts Paul Banks (@WhoIsPaulBanks) and Jimmy Hosang (@JimmyHosang) take an in depth look at Remote Working, and then turn their attentions to the recent events surrounding protests in Canada. ----- Timestamps (00:30) - Brief intro to Throwing Shade (03:30) - Remote Working (31:00) - Canadian Protests…
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SHAME makes their play at the haberdasher's gala, their leader is revealed, and the popularity of a particular finger food is lauded far and wide. Written by: Kaeley Osterman* and Andrew Pond* Directed By: Andrew Pond* Featuring the Voice Talents of: Jessica Lauren Fisher*, Daniel Houle*, Serina Johnston*, Noelle Klyce, Kaeley Osterman*, Andrew Pon…
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S.H.A.M.E. comes out of hiding and sets their sights on Mayor Crane! And Wednesday gets the giggles. Written by: Andrew Pond*and Kaeley Osterman* Directed By: Andrew Pond* Featuring the Voice Talents of: Jessica Lauren Fisher*, Daniel Houle*, Serina Johnston*, Noelle Klyce, Kaeley Osterman*, Andrew Pond*, Rachael Proulx*, and Julian Serna* Foley Ar…
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They don't just break the fourth wall, they slap it around to show it who's boss. Written by: Andrew Pond*and Kaeley Osterman* Directed By: Andrew Pond* Featuring the Voice Talents of: Jessica Lauren Fisher*, Daniel Houle*, Serina Johnston*, Noelle Klyce, Kaeley Osterman*, Andrew Pond*, Rachael Proulx*, and Julian Serna* Foley Artist: Lori Eyre* *D…
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Honestly, you wouldn't believe me if I told you.... Written by: Andrew Pond*and Kaeley Osterman* Directed By: Andrew Pond* Featuring the Voice Talents of: Jessica Lauren Fisher*, Daniel Houle*, Serina Johnston*, Noelle Klyce, Kaeley Osterman*, Andrew Pond*, Rachael Proulx*, and Julian Serna* Foley Artist: Lori Eyre* *Denotes EFCT Company Member Sup…
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Ian and Natasha cross paths with Theo and Wednesday since apparently, all roads lead to...Cudahy? And the Welsh, as usual, get the raw end of the deal. Written by: Andrew Pond*and Kaeley Osterman* Directed By: Andrew Pond* Featuring the Voice Talents of: Jessica Lauren Fisher*, Daniel Houle*, Serina Johnston*, Noelle Klyce, Kaeley Osterman*, Andrew…
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Theo and Wednesday finally take that vacation they've been talking about...incessantly. Wally takes over the investigation into S.H.A.M.E. with a new partner...Editor-in-Chief Clemmons! Written by: Andrew Pond*and Kaeley Osterman* Directed By: Andrew Pond* Featuring the Voice Talents of: Jessica Lauren Fisher*, Daniel Houle*, Serina Johnston*, Noel…
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Mayor Crane learns more about being a normal person, and somehow manages to crack a case all on his own; Wednesday is reunited with her greatest love. Written by: Kaeley Osterman* and Andrew Pond* Directed By: Andrew Pond* Featuring the Voice Talents of: Jessica Lauren Fisher*, Daniel Houle*, Serina Johnston*, Noelle Klyce, Kaeley Osterman*, Andrew…
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Challenged by Mayoral candidate Eugene Gompers Cruikshank, Mayor Crane decides to spend a week living like a normal person to get in touch with the "common man" and moves in with Rosa for a week. Inspired by this switch, Wednesday and Theo trade places as well, which strains Wednesday's patience...and Theo's neck. Written by: Kaeley Osterman* and A…
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Anna manages to get herself kidnapped; Melvyn manages to show The Shade that capes aren't all they're cracked up to be; The Shade manages to end up in the sewer yet again; Wednesday manages to somehow not throttle Melvyn. Written by: Andrew Pond* and Kaeley Osterman* Directed By: Andrew Pond* Featuring the Voice Talents of: Jessica Lauren Fisher*, …
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In the massive Season 3 premiere, Theo and Wednesday investigate a shadowy conspiracy to embarrass do-gooders, and meet some precocious rapscallions. Written by: Andrew Pond* and Kaeley Osterman* Directed By: Andrew Pond* Featuring the Voice Talents of: Jessica Lauren Fisher*, Daniel Houle*, Serina Johnston*, Noelle Klyce, Kaeley Osterman*, Andrew …
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The Shade and the Vamp have to deal with the lead actors of the famous radio show, The Masked Marauder, following them around for "motivation" and art imitates life a little too closely. Written by: Andrew Pond* and Kaeley Osterman* Directed By: Andrew Pond* Featuring the Voice Talents of: Jessica Lauren Fisher*, Daniel Houle*, Serina Johnston*, No…
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Ian's past joins up with our heroes, and everyone learns something new about the depth of Lake Michigan. Written by: Andrew Pond* and Kaeley Osterman* Directed By: Andrew Pond* Featuring the Voice Talents of: Jessica Lauren Fisher*, Daniel Houle*, Serina Johnston*, Noelle Klyce, Kaeley Osterman*, Andrew Pond*, Rachael Proulx*, Monica Szaflik, and J…
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