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Learn how to implement voice and conversational AI strategy and conversational automation with VUX World. Every week, we speak to industry thought leaders and practitioners on the three core pillars of conversational AI: strategy, design and development. From strategic insights to help you plan for success, to conversation design techniques to create delightful experiences. From how to implement effective solutions to previewing potential technology providers and platforms. We share the deep ...
 
Welcome to Social Medicine On Air, a podcast where we explore the field of social medicine with healthcare practitioners, activists, and researchers. Social medicine hopes to work for a world of justice and health - especially for the most marginalized - and connects clinical care to the deeper causes of health and illness. Through our conversational interviews, we hope to create a warm and welcoming space to learn about social medicine and meet the amazing people you'll find there. Our team ...
 
Webhelp is de marktleider in Nederland op het gebied van BPO voor klantcontact en spraakherkenning. Als onderdeel van het wereldwijde Webhelp zijn wij actief met de merken Netino, Xtrasource en Webhelp met het optimaliseren van klantcontact en het leveren van excellente customer service. Volg De Webhelp Podcast en blijf zo op de hoogte van de laatste trends en ontwikkelingen op het gebied van kunstmatige intelligentie (AI), spraaktechnologie, voice en conversational commerce, customer servic ...
 
Learn one new fact a day to help kickstart your brain into productivity mode. In this series, we will go on the adventure together to build this habit. Expanding our knowledge quickly in these unusually short episodes. My goal is for you to have conversational topics to bring up to your family and friends.
 
In 2019, we started a YouTube series called Assistant on Air where we sat down to chat with people who build for Google Assistant. The goal was to have conversations about our guest’s insights and learnings from their experiences building voice actions. Each episode is focused on a different topic or theme like ways to build a voice application, how to build for smart home, reaching users, connecting with the community, conversational design, and so much more. Help support this podcast by gi ...
 
First podcast from Chris Turke a first officer and cockpit procedures training instructor at a regional airline. Talk about regional airlines, landings, and topics to come in an informal and conversational manner. Leave some feedback and tell Chris what you want to talk about while he shares a unique perspective from the right seat of a Crj-200 cockpit and the life of a regional pilot.
 
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show series
 
You might think of Google assistant as the thing that you use to search the web on your phone or the speaker you use to play music at home. But with every new partnership, Google adds another string to its assistant’s bow that sees a slightly different Google Assistant appear on different surfaces. All the while, the Google Assistant umbrella expan…
 
In a conversation with Joakim Frisberg, Head of Nordic SAP transformation at Accenture we learn how Accenture help businesses reap the benefits of digitalization early on by intelligently de-composing their legacy solution architecture into a mix of cloud offerings and intelligent deployment of value adding services from the SAP business Technology…
 
Davide Petramala, Director of Customer and Partner Onboarding, Avaya, joins us to share his take on improving your customer experience using conversational AI, and how you can do that using Avaya technology and approaches. We'll dive into the importance of customer experience and how the bar is constantly being raised, as well as what you can do to…
 
When you build voice assistants for Amazon Alexa and Google Assistant, most of the control over what the AI is doing and how its performing is lost. You can't access audio files, so you can't really understand what users actually said. You can't see anything about how the NLU classified an utterance, either. With Alexa, you don't even get the trans…
 
In a conversation with Martin Verlande, SAP Technology Architect at Norsk Hydro we hear how Hydro adopts new technologies using shaping and safeguarding processes. At Norsk Hydro IT has set aside time to ensure that the maturity of new technology offerings is continuously explored, so that the right technologies are always ready to be adopted when …
 
Link to SMOA listener survey: bit.ly/SMOAsurvey We're joined today by the incredible Agnes Binagwaho, who speaks with us about gender equity and religion before, during, and after the colonial era, the positive power of institutions like the University of Global Health Equity, the importance of teaching leadership and implementation science, and th…
 
Hello SMOA family! We are trying something new! In addition to our bi-weekly podcast releases (which we attempt to keep evergreen and not overly current), we are going to try recording some sessions with just the SMOA team responding to the world and what is on our minds. We begin with a guided meditation, then kinda just let the ramble ramble. Joi…
 
You know when you just know that you have a slide somewhere with the exact information you need on it, but you can't remember which deck it's in? When did you create it? Where did you store it? I myself have spent countless hours over the years searching for specific bits of information in slide decks, reports, word documents and more. Time wasted.…
 
Self-described "militant anthropologist" Professor Adrienne Pine speaks with us today about the 2009 coup in Honduras. We discuss the Washington Consensus, hybrid wars, embodied somatic solidarity, and explore the role that nurses played as agents of change and healing during the coup in 2009. Dr. Pine also shares her own journey with us, and talks…
 
Microsoft has a range of AI services to help brands and individuals create seamless conversational experiences. From large scale enterprise assistants, such as the solutions in play at Swisscom and the BBC, to small scale services too. With MS Build just around the corner, we get a sneak peak at what to expect from the Azure Bot Services team, as w…
 
Hello SMOA family! We are trying something new! In addition to our bi-weekly podcast releases (which we attempt to keep evergreen and not overly current), we are going to try recording some sessions with just the SMOA team responding to the world. We begin with a guided meditation, then kinda just let the ramble ramble. Join us to hear Jonas talk a…
 
In a conversation with Mikael Walsted, Enterprise Architect at Salling group we hear about a pragmatic approach to enterprise architecture focused on value creation and an ambition to match IT-cost to realized value. But we also learn how Salling IT has been pro-active in their quest to establish a foundation for value creation well in advance of t…
 
(Short Audience Survey: bit.ly/SMOAsurvey) Jamarah Amani (@jamarahAA) shares how her work and activism as a midwife fights racism and injustice. She shares her own birth story and ancestors, the racial violence in the history of birth in the United States, obstetric violence, the Birth Justice Bill of Rights, health disparities, community members a…
 
In this episode, we speak to Laetitia Cailleteau, Managing Director | DATA & AI Europe Lead | Global Lead for Conversational AI at Accenture, about the origins of the patent, the problem it solves, the value of personalised voice experiences and more about what Accenture is up to in AI, and how its thinking about conversational AI's potential to tr…
 
We take it for granted that, when we talk to our voice assistants, they hear us. When we dictate a message to Siri, it transcribes it. Speech recognition is used in a whole manner of areas beyond voice assistants, too. Transcribing videos on YouTube, PowerPoint, dictation, call transcriptions in contact centres and beyond. But speech recognition sy…
 
Swisscom, Switzerland's largest telco, has one of the most widespread uses of conversational AI we've seen to date. With voice-enabled set-top-boxes, customer service-based chat and messaging applications, as well as a voice-enabled IVR system for call routing, Swisscom is all-in on voice and conversational AI. Roger Dill heads up the Dialogue Mana…
 
On April 10th, 2021, there was a student-led symposium on the topic of Health & Liberation Theologies (HeaLTh 2021). This is the raw audio of Panel 3 of that event, on the topic of Health Systems, Equity, & Theology, moderated by Phifer Nicholson and featuring Eddy Eustache, Lanny Smith, and Christophe Millien.…
 
Huge thanks to all our listeners for supporting us through a successful first season of Social Medicine On Air! Tune in to hear Jonas, Brendan, and Raghav chat about what they learned in the last year, and what they are working on next. The team is hard at work on Season 2, with a whole new team of faces and personalities, and we absolutely cannot …
 
Sam Danby of Boost.ai joins us to share how to take your conversational AI to the next level using Boost technology, including creating conversational agents from web content, assessing and choosing the right technology such as ASR and NLU, as well as learning and iterating on language models. Links Follow Sam on Twitter and connect on LinkedIn Vis…
 
Cole Allick joins us today to talk about tribal healthcare in the United States, how to pursue Indigenous sovereignty in health systems, and changing narratives about Indigenous life and history. He shares about the I-T-U (Indian Health Service, Tribally-run, and urban) system of healthcare delivery, Indigenous renaissance, underfunding and creativ…
 
Marie Kleinert and Ray-Allen Taylor of VUI Agency join us to share some of the methodologies and practices they use to create charismatic voice assistants and how you can do the same. We dive into areas such as: Defining charisma from a voice assistant perspective TTS tuning and challenges The value of creating a persona The importance of linguisti…
 
In today’s episode, Leon Nicholls (Developer Relations Engineer for Google Assistant) is joined by John Hsu (Product Manager for Google Assistant). With 10+ years in the games industry, John shares 3 unique opportunities of building games for smart displays, what game genres port well to this new platform, and how to engage new players with this co…
 
In a conversation with Christian Pedersen, CFO SAP Nordic we learn a few basics on being a CFO and running a finance organization. A few details on a day in the life of an SAP CFO is shared. We learn how and why SAP has transformed their Finance processes and organization in the past 5-10 years and how S/4HANA has accelerated the change. We discuss…
 
In today’s episode, Leon Nicholls (Developer Relations Engineer for the Google Assistant) is joined by Andrezza Valentin (Creative Director at MediaMonks) who led the creative elements behind the game Cookie Detective. Hear how persona, onboarding, and helpful tap elements were created to help younger audiences enjoy this smart display game. Other …
 
Google Cloud's Head of Conversational AI and Contact Center, Antony Passemard, joins us to dive under the hood of Google CCAI; Google's Contact Centre AI product. Antony manages the entire product suite and joins us to share what CCAI is, how it's being used to improve customer experience within contact centres across industries, as well as describ…
 
In today’s episode, Mary Chen (Strategy Lead for Google Assistant) chats with Eric Heaton (Technical Director at B-Reel), who led the development of the charades party game Mime Jam. Learn about the concepting, design, and development of this smart display game built with Continuous Match Mode. Other episodes of Assistant on Air → https://goo.gle/2…
 
Apostolos Veizis (@AVeizis) offers a medical view from the frontlines of the ongoing refugee crisis, which as he explains, is not so much a "refugee crisis" as a crisis of logistics and lack of political will. We discuss the mental and physical health effects of life in overcrowded camps (in this case in the Greek islands), how these conditions are…
 
In today’s episode, Leon Nicholls (Developer Relations Engineer for Google Assistant) chats with Richard Heuser (Technical Director at MediaMonks), who led the development of Cookie Detective and Junior Chef. Hear Richard describe the technical considerations of building kid-friendly games, handling intents and errors, and being an early user of Ac…
 
Voicebots for customer service are in increasing demand, but how do you actually integrate one into a contact centre? Learn how to take an existing chatbot and repurpose it for your contact centre. Many chatbots provide immense value to customers, and many call centres are overwhelmed with demand. Why not offer your chatbot service through your con…
 
As much as voice technology has been hyped over the last few years, perhaps leading to some unrealistic expectations, it's beginning to find its feet in reliably and consistently improving customer service in contact centres. Regardless of hype, voice technology has super-human qualities when applied in a customer services environment and especiall…
 
Welcome to season 5 of Assistant on Air. This season is all about game development and we’re having conversations -- at home -- with designers and developers who recently built some fun and creative Assistant games for smart displays. In this episode, Mary Chen (Strategy Lead for Google Assistant) meets with Melissa Ames (UX designer at B-Reel), wh…
 
Welcome to season 5 of Assistant on Air. We’re all at home, but we’ve got a lot of great content coming your way! This season, we’re chatting with designers and developers who collaborated with the Google Assistant team on a couple of new games for smart displays. Meet co-hosts Mary Chen (Google Assistant Strategy Lead) and Leon Nicholls (Google As…
 
Tom Hewitson, Founder and CEO, Labworks.io, joins us to share how he built a business on Alexa and Google Assistant, how he finds, keeps hold and monetises users, design best practice and advice for those looking to do the same. In 2017 and 2018, when Amazon Alexa began rolling our in-skill purchasing (ISP), many thought that there'd be a gold rush…
 
Shilpa Darivemula discusses the connection between traditional dance, medicine, trauma, and healing. She explains the way that traditional dance allows renarration of identity, how classical Indian dance can tell non-traditional stories, how pairing medicine and dance addresses inequities, the danger of instrumentalizing art, and how medical enviro…
 
Derek Roberti is the VP Technology, North America, at Cognigy, based in California. He joins us to share his insights and observations on using conversational AI automation in the enterprise for automating service delivery. We chat to Derek about: Cognigy and its history Democratising AI The need for market education The balance between technical c…
 
Nate Brown is the Chief Experience Officer at Officium Labs, world-leading CX consultancy. He joins us to share how a customer-centric culture shaped around customer feedback can create the conditions and insights needed to build products and services that customers love. The exact same methodologies and practices can feed directly into your conver…
 
When it comes to making customer interactions with conversational AI more human-like, there's often one thing missing. Emotion. We chat to Nico Perony about how OTO.ai is being used to understand emotion and sentiment of users in order for businesses to create more compelling customer experiences. Married with conversational AI, bots can be more se…
 
Nicole Redvers (@DrNicoleRedvers) joins us to speak about Indigenous ways of knowing, the necessity for protecting Indigenous lands and ways of life, and the necessity for integration of traditional knowledge and Western science in the pursuit of human and planetary health. She discusses the need for truth-telling and reconciliation; how Indigenous…
 
When I was on the Voicebot podcast, Bret asked me whether we're going through a voice first winter. I said that I didn't think so, nor did I really care. There are opportunities to do good work and enhance people's lives regardless. However, there has been an undercurrent in pockets of the industry where some folks are becoming frustrated that voic…
 
In a conversation with David Colgan from Deloitte we take the pulse of S/4HANA on the Danish market. We learn how the technical aspects of moving to S/4HANA has become so trivial that this is no longer a concern or risk. This means that we more often than not see businesses take on the additional challenge of implementing some sort of data driven b…
 
Resemble.ai is a cutting edge synthetic voice (text-to-speech) provider that allows anyone or any brand to create their own, customer TTS solution to use across any and all channels. From IVR, Alexa and Google Assistant to narrating videos and marketing materials and even voicing game characters. With just 50 lines of speech, you could have your ow…
 
Eugene Richardson (@real_ironist) joins us to discuss how global public health continues to use colonial frameworks for understanding health and disease, including for COVID-19 and Ebola modeling, and the need for reparations for health equity. He discusses how desocialized statistics support an unjust status quo, and how better forms of knowing ca…
 
Mihai Antonescu joins us to discuss the history of voice at Mercedes, the origins of the HeyMercedes voice assistant and the process for building it. You'll also learn tips and tricks that'll help you put together your approach to creating your own assistant, as well as how to understand and measure the business value voice assistants can bring. Mi…
 
Justin Randall, Chief Innovation Officer at Comwave, one of Canada's largest independent telco companies, joins us to share his experiences of designing, building and implementing a Google DialogFlow agent in the contact centre. We'll cover the drivers for doing it, the process he followed, the things he learned and advice for doing the same. Times…
 
With almost all call centres looking to us AI to automate an increasing number of conversations with customers, what does the future of customer service look like? And what's the future of work going to look like for your staff? What can you do today to prepare for an AI-first future, both from a customer experience and staffing perspective? Lots o…
 
Osama Tanous joins us to speak of the medical impacts of life in the long occupation of Palestine. We discuss what 'settler colonialism' is, the challenge of apolitical 'humanitarian' approaches, the political-medical-historical-economic connection, and the way that Palestine exemplifies the medical effects of structural violence. Osama Tanous MD i…
 
Dan joins us to share his insights on the most important recent developments in voice AI technology and how it's enabling business transformation, as well as some of the emerging trends we're likely to see unfold in 2021. Voice AI is disrupting all kinds of industries and providing opportunities for almost every and any business unit. None, perhaps…
 
In a conversation with Martin Börjesson from TetraPak we hear about the TetraPak approach to data management and how data is catalogued and exposed in a fashion that enable true democratization of data usage. Learn how TetraPak has established a culture of innovation through creation of lean “Minimum Viable Products” to augment their business proce…
 
Podcast crossover episode! Harriet and Max, hosts of the "It's Not Just In Your Head" podcast, join us today to discuss mental health, how capitalism accelerates inequality and social breakdown, and how most approaches to mental health care support neoliberal individualism. They explain the connection between personal and social liberation, our nee…
 
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