Repairing Relationships in the Service Department

Beyond the Wrench

Trust in the service department is imperative to running an effective shop. Derrick King, Director of Fixed Operations at ClearShift, joins us to give honest advice every shop needs to hear. From the importance of having transparency with your employees to simply respecting their career aspirations, you don’t want to miss these tips!
View the video podcast on YouTube
About Our Guest:
Derrick King
Director of Fixed Operations, ClearShift
[e-mail]
Sponsor:
Sonic Tools
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
[e-mail] | 608.716.2122
WrenchWay Resources:
Technician Compensation Tool - See automotive, diesel, and collision technician compensation in your area at wrenchway.com/pay.
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
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Kapitler

1. Repairing Relationships in the Service Department (00:00:00)

2. Derrick’s Background (00:01:34)

3. Having Transparency with Employees (00:20:50)

4. Actions Matter (00:28:23)

5. Respect for Your People (00:37:42)

6. Reacclimate With Your Team (00:50:33)