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Innhold levert av Guy Kilty / Dap Dip. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Guy Kilty / Dap Dip eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
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CFP #29 – Martin Newman

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Manage episode 292778984 series 2927519
Innhold levert av Guy Kilty / Dap Dip. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Guy Kilty / Dap Dip eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Martin Newman is an internationally-renowned expert on customer experience and e-commerce who has been involved in multi-channel retailing for over 30 years. After growing up in Glasgow and starting out working for the family firm he went on to hold senior positions at Ted Baker, Harrods, Burberry, Pentland brands and Intersport before founding the multi-national consultancy Practicology. Now the author of a book, ‘100 Practical Ways to Improve Customer Experience’, Martin is a regular contributor to Retail Week & Drapers and delivers keynote presentations around the world. In this interview, hear Martin describe his early career in the family firm and then as a holiday rep, how he worked his way up to senior roles at some of the biggest names in retail, and which bands he bunked off school to see in London when he was a teenager.

  continue reading

45 episoder

Artwork
iconDel
 
Manage episode 292778984 series 2927519
Innhold levert av Guy Kilty / Dap Dip. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Guy Kilty / Dap Dip eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Martin Newman is an internationally-renowned expert on customer experience and e-commerce who has been involved in multi-channel retailing for over 30 years. After growing up in Glasgow and starting out working for the family firm he went on to hold senior positions at Ted Baker, Harrods, Burberry, Pentland brands and Intersport before founding the multi-national consultancy Practicology. Now the author of a book, ‘100 Practical Ways to Improve Customer Experience’, Martin is a regular contributor to Retail Week & Drapers and delivers keynote presentations around the world. In this interview, hear Martin describe his early career in the family firm and then as a holiday rep, how he worked his way up to senior roles at some of the biggest names in retail, and which bands he bunked off school to see in London when he was a teenager.

  continue reading

45 episoder

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