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Scaling CS: Boost Your Net Retention Rate from 100% to 120%
Manage episode 438490711 series 3460873
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How can you increase your net retention rate by 20%? Discover insights from Johan Nilsson, CEO of a leading customer success platform. Explore the transformative approaches that propelled his company beyond the average retention rates, diving into real-life strategies and cultural shifts that make a tangible difference.
Click here to watch the episode on YouTube!
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- Johan shares firsthand how his strategic interventions skyrocketed retention rates in a competitive tech environment.
- Uncover the crucial role of company culture in sustaining long-term customer relationships.
- Get a rare glimpse into the CEO's approach to embedding customer success strategies that really work.
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Johan Nilsson is a Swedish tech entrepreneur with a long background in building and growing SaaS companies. He is presently the CEO and Founder of Startdeliver, a platform for Customer Success, and a co-founder of Impact Academy, an academy for customer success training.
π You may connect with Johan via LinkedIn.
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π Read: The Secret to Scale in Customer Success
π₯ Watch: Increasing NRR for Saas
β¬ Download: Achieve 28% Higher NRR
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Whenever youβre ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach β Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community β Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy β If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
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π Visit our Website - CSM Practice
π Sign up for our Newsletter
Kapitler
1. Intro (00:00:00)
2. Growth Challenges (00:02:30)
3. Initial Net Retention Rate (00:04:19)
4. Cultural Shift (00:05:26)
5. People Management (00:07:41)
6. Improving Onboarding (00:10:15)
7. From 100% to 120% NRR (00:11:47)
8. CS yes or no? (00:13:30)
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