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Reflect and Integrate | Mindset & Agility – The Rocket Fuel for Customer Experience Success
Manage episode 298071297 series 2376179
Previously, I've unpacked the first six skills outlined in Professor W. Warner Burke's research-based model of learning agility, namely:
- Flexibility
- Speed
- Experimenting
- Performance Risk
- Interpersonal Risk Taking
- Collaborating
In this installment, we’ll explore the final three skills presented in Dr. Burke's book, Learning Agility. Those skills are:
- Information
- Gathering Feedback
- Seeking Reflecting
537 episoder
Reflect and Integrate | Mindset & Agility – The Rocket Fuel for Customer Experience Success
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Manage episode 298071297 series 2376179
Previously, I've unpacked the first six skills outlined in Professor W. Warner Burke's research-based model of learning agility, namely:
- Flexibility
- Speed
- Experimenting
- Performance Risk
- Interpersonal Risk Taking
- Collaborating
In this installment, we’ll explore the final three skills presented in Dr. Burke's book, Learning Agility. Those skills are:
- Information
- Gathering Feedback
- Seeking Reflecting
537 episoder
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