Vigor, Dedication, And Absorption | Customer Experience Is The Result Of Team Member Experience Customer Experience University - Winning Loyalty & Engagement One Customer At A Time podcast

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Business Customer Experience Dr. Joseph A. Michelli Entrepreneur

Innhold levert av Dr. Joseph A. Michelli. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Dr. Joseph A. Michelli eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

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Vigor, Dedication, and Absorption | Customer Experience is the Result of Team Member Experience

2+ y ago 4:26

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M4A•Episoder hjem

Innhold levert av Dr. Joseph A. Michelli. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Dr. Joseph A. Michelli eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

I’ve spent considerable time talking about adaptivity and learning resilience. As such, I’m intrigued by the role of "vigor" and “absorption” in concepts of employee engagement.

As you'll recall from my last installment, employee engagement or EE was conceptualized in 1990 but didn't gain research traction until approximately 2008. In that post, I asked you to think about whether employee engagement is an employee trait, a state created by your organization, or a set of attitudes or behaviors.

… continue reading

537 episoder

#Business #Customer Experience #Dr. Joseph A. Michelli #Entrepreneur

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Vigor, Dedication, and Absorption | Customer Experience is the Result of Team Member Experience

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

published 2+ y ago

Del

M4A•Episoder hjem

Innhold levert av Dr. Joseph A. Michelli. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Dr. Joseph A. Michelli eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

I’ve spent considerable time talking about adaptivity and learning resilience. As such, I’m intrigued by the role of "vigor" and “absorption” in concepts of employee engagement.

As you'll recall from my last installment, employee engagement or EE was conceptualized in 1990 but didn't gain research traction until approximately 2008. In that post, I asked you to think about whether employee engagement is an employee trait, a state created by your organization, or a set of attitudes or behaviors.

… continue reading

537 episoder

#Business #Customer Experience #Dr. Joseph A. Michelli #Entrepreneur

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