What‘s Science Got To Do With It? | Customer Experience Is Team Member Experience Customer Experience University - Winning Loyalty & Engagement One Customer At A Time podcast

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Innhold levert av Dr. Joseph A. Michelli. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Dr. Joseph A. Michelli eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

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What‘s Science Got to Do With It? | Customer Experience Is Team Member Experience

2+ y ago 4:32

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M4A•Episoder hjem

Innhold levert av Dr. Joseph A. Michelli. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Dr. Joseph A. Michelli eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

This is the first post in a series titled "Customer Experience IS Team Member Experience."

As much as I am a people person, I worry that some human-focused leaders and consultants veer a bit too far away from research and data when it comes to understanding team member and customer behaviors. Amid extreme staffing challenges, I have read and heard a lot of employment guidance that runs in opposition to the science behind employee engagement.

So, what is known about employee engagement (also referred to as role, personal, work, job, or organizational engagement)? Which widespread claims about employee engagement, or EE for short, are supported by research and which are not?

… continue reading

537 episoder

#Business #Customer Experience #Dr. Joseph A. Michelli #Entrepreneur

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What‘s Science Got to Do With It? | Customer Experience Is Team Member Experience

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

published 2+ y ago

Del

M4A•Episoder hjem

Innhold levert av Dr. Joseph A. Michelli. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Dr. Joseph A. Michelli eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

This is the first post in a series titled "Customer Experience IS Team Member Experience."

As much as I am a people person, I worry that some human-focused leaders and consultants veer a bit too far away from research and data when it comes to understanding team member and customer behaviors. Amid extreme staffing challenges, I have read and heard a lot of employment guidance that runs in opposition to the science behind employee engagement.

So, what is known about employee engagement (also referred to as role, personal, work, job, or organizational engagement)? Which widespread claims about employee engagement, or EE for short, are supported by research and which are not?

… continue reading

537 episoder

#Business #Customer Experience #Dr. Joseph A. Michelli #Entrepreneur

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