050: World Class Leadership

Customer Service Revolution

Chief Revolution Officer John DiJulius of the DiJulius Group talks with Dave Murray, or “Murray,” Senior Customer Experience Consultant for The DiJulius Group, about the Commandment X of The DiJulius Group’s Methodology, World-Class Leadership.

You will learn:

• How to create a world-class internal culture that only attracts, hires, and retains the people who are capable of upholding the service vision of the organization.
• Walking the talk.
• Every world-class customer service organization is world-class to work for.
• It takes world-class leadership to provide passion, inspiration, and discipline to all employees.

Resources mentioned:

https://thedijuliusgroup.com/the-customer-service-revolution-podcast/

Link to The Customer Service Revolution Conference Oct 5-6 in Cleveland, OH:

https://customerservicerevolution.com/

www.thedijuliusgroup.com

If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it.

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