Gå frakoblet med Player FM -appen!
057: I’ll Be Back – How to Get Customers to Come Back Again and Again
Manage episode 302857823 series 2794944
Chief Revolution Officer John DiJulius of The DiJulius Group talks with Shep Hyken, customer service expert, about his new book, I’ll Be Back: How to Get Customers to Come Back Again and Again.
You will learn:
- How to design and create an experience that gets customers to return again and again.
- The difference between repeat customers and loyal customers.
- The one trackable trend that leaders must monitor every morning.
- Why most "loyalty programs" fail to create customer loyalty.
- How delivering an amazing customer service experience is within reach of every employee of your organization.
- How to personalize the customer experience.
- Loyalty killers that can terminate your relationship with your customers
Resources mentioned:
https://thedijuliusgroup.com/the-customer-service-revolution-podcast/
I’ll Be Back: How to Get Customers to Come Back Again and Again
If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it.
***
EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.
He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.
Find out more at https://emeraldcitypro.com
153 episoder
Manage episode 302857823 series 2794944
Chief Revolution Officer John DiJulius of The DiJulius Group talks with Shep Hyken, customer service expert, about his new book, I’ll Be Back: How to Get Customers to Come Back Again and Again.
You will learn:
- How to design and create an experience that gets customers to return again and again.
- The difference between repeat customers and loyal customers.
- The one trackable trend that leaders must monitor every morning.
- Why most "loyalty programs" fail to create customer loyalty.
- How delivering an amazing customer service experience is within reach of every employee of your organization.
- How to personalize the customer experience.
- Loyalty killers that can terminate your relationship with your customers
Resources mentioned:
https://thedijuliusgroup.com/the-customer-service-revolution-podcast/
I’ll Be Back: How to Get Customers to Come Back Again and Again
If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it.
***
EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.
He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.
Find out more at https://emeraldcitypro.com
153 episoder
Alle episoder
×Velkommen til Player FM!
Player FM scanner netter for høykvalitets podcaster som du kan nyte nå. Det er den beste podcastappen og fungerer på Android, iPhone og internett. Registrer deg for å synkronisere abonnement på flere enheter.