Why Patients Don’t Pay & How To Handle It! Dental Drills Bits podcast

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Innhold levert av Sandy Pardue and Michael Arias. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Sandy Pardue and Michael Arias eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

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Why Patients Don’t Pay & How to Handle It!

2y ago 21:34

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MP3•Episoder hjem

Innhold levert av Sandy Pardue and Michael Arias. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Sandy Pardue and Michael Arias eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

When it comes down to it, there's basically two reasons why patients don’t pay: the first is dishonest patients, and Sandy gives us a breakdown on how to stop these type of patients to save us any headaches.

The second, and probably most important reason is: patients can get mad or upset with a situation. Your team can make patients mad or the patients can misunderstand and perceive something wrong. Patients who are mad or upset won’t pay. And when you initiate the collection procedure against the angry patient it gets them even more upset! So what can you do? Well, Sandy lets us know that when you deal with people it’s important to have really good people skills. Something we need to keep in mind is to communicate and acknowledge the patient and what they are saying.

Sandy goes much further into detail on how we can handle upset patients who don’t want to pay and she gives us a script on what to say to find a patient's problem that will get them to pay!

… continue reading

158 episoder

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Why Patients Don’t Pay & How to Handle It!

Dental Drills Bits

19 subscribers

published 2y ago

Del

MP3•Episoder hjem

Innhold levert av Sandy Pardue and Michael Arias. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Sandy Pardue and Michael Arias eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

When it comes down to it, there's basically two reasons why patients don’t pay: the first is dishonest patients, and Sandy gives us a breakdown on how to stop these type of patients to save us any headaches.

The second, and probably most important reason is: patients can get mad or upset with a situation. Your team can make patients mad or the patients can misunderstand and perceive something wrong. Patients who are mad or upset won’t pay. And when you initiate the collection procedure against the angry patient it gets them even more upset! So what can you do? Well, Sandy lets us know that when you deal with people it’s important to have really good people skills. Something we need to keep in mind is to communicate and acknowledge the patient and what they are saying.

Sandy goes much further into detail on how we can handle upset patients who don’t want to pay and she gives us a script on what to say to find a patient's problem that will get them to pay!

… continue reading

158 episoder

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