It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Innhold levert av InspireCast Customer Experience Podcast and Quadient - Mirza Baig. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av InspireCast Customer Experience Podcast and Quadient - Mirza Baig eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
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Founder of Jersey Jack Pinball, Jack Guarnieri w/ @ScottDraeger on innovation, great CX & passion
MP3•Episoder hjem
Manage episode 182757231 series 1078581
Innhold levert av InspireCast Customer Experience Podcast and Quadient - Mirza Baig. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av InspireCast Customer Experience Podcast and Quadient - Mirza Baig eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
This is not your usual episode of the InspireCast, well, we're still talking up customer experience and loyalty, though this time we're throwing in pinball machines, drones and selfie cams into the mix. A great session focusing on the concept of innovation for a product that "no-one needs" according to Founder of Jersey Jack Pinball, Jack Guarnieri. Jack discusses at length the concept of customer loyalty, the power of building trusted relationships, how to embrace new technologies and the value of selling by not selling. A great listen for startup Founders, sales execs and CMO's wanting to understand just how to practically focus on the customer. As Jack puts it - without customers, you don't have a business.
…
continue reading
6 episoder
MP3•Episoder hjem
Manage episode 182757231 series 1078581
Innhold levert av InspireCast Customer Experience Podcast and Quadient - Mirza Baig. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av InspireCast Customer Experience Podcast and Quadient - Mirza Baig eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
This is not your usual episode of the InspireCast, well, we're still talking up customer experience and loyalty, though this time we're throwing in pinball machines, drones and selfie cams into the mix. A great session focusing on the concept of innovation for a product that "no-one needs" according to Founder of Jersey Jack Pinball, Jack Guarnieri. Jack discusses at length the concept of customer loyalty, the power of building trusted relationships, how to embrace new technologies and the value of selling by not selling. A great listen for startup Founders, sales execs and CMO's wanting to understand just how to practically focus on the customer. As Jack puts it - without customers, you don't have a business.
…
continue reading
6 episoder
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