Webinar Replay - RCM Pulse Check: What's Working, What's Broken, and What's Next?

For The Love of Revenue Cycle

In this webinar replay, host Vanessa Moldovan leads a discussion on the current state of the revenue cycle management (RCM). The episode kicks off the 'Drive to ViVE' webinar series, focusing on the lead-up to the event next year in Los Angeles, which will feature industry leaders discussing healthcare IT, business, and more. Vanessa addresses the major challenges in RCM, such as rising denial rates, fragmented workflows, and the dynamic changes in regulations and policies. She shares insights on denial prevention, education, and the adoption of smart technology, specifically Agentic AI, to improve RCM processes. The episode also highlights the importance of leadership accountability, continuous learning, and genuine industry collaboration to drive significant change while preparing for the future of healthcare reimbursement.

00:00 Welcome and Introduction to Drive to ViVE

00:53 Current Challenges in Revenue Cycle Management

02:53 What's Broken in Revenue Cycle Management

07:30 What's Working in Revenue Cycle Management

11:32 Strategies for Future Improvements

25:02 The Role of Technology in Revenue Cycle Management

28:44 Involving Users in the Process

29:48 The Role of Technology in Revenue Cycles

31:03 Understanding Agentic AI

31:28 The Evolution of Navigation Technology

32:38 Agentic AI in Revenue Cycle Management

36:49 Q&A Session Begins

37:28 Addressing Denial Prevention

40:39 The Importance of Front-End Processes

42:04 Skills for Future RCM Teams

43:56 Networking and Education in RCM

46:35 Supporting Frontline Teams

49:30 Final Thoughts and Future Directions