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16. Turning Troubles into Triumph at The Human Bean
Manage episode 407262539 series 3561793
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In this episode of the "Coffee Experts Club" podcast, host Aaron interviews two exceptional individuals from Human Bean coffee shops in Reno, Tasha and Halo. The conversation dives into their experiences and journeys within the coffee industry, shedding light on the unique challenges they've faced as baristas, managers, and leaders.
Tasha, the Reno Regional Manager, talks about her history with the company and how she initially crossed paths with Halo. They reflect on the story of Drew, a Coffee Expert sent to Reno from the Collab team, and how he quickly became enamored with the Human Bean Reno culture, particularly under Halo's leadership.
Halo, the stand manager of the South Virginia store, shares her inspiring journey, starting as a barista during the early days of the COVID-19 pandemic. She narrates the transformation of a once-troubled store into a thriving one and how her approach to hiring has evolved from prioritizing quantity to focusing on quality and culture fit. Halo also opens up about the challenges she's faced when it comes to maintaining work-life balance and setting boundaries in her role.
This engaging episode offers valuable insights into the world of coffee shop management and highlights the importance of nurturing talent, setting boundaries, and fostering a positive work environment. Join Aaron, Tasha, and Halo for a deep dive into the coffee business and the lessons learned along the way.
Minute by Minute:
0:00 Introduction and what it’s like to work with Drew Moody
3:05 Halo - starting in covid, chaos and craziness
6:41 Tasha identifying leadership in Halo
9:12 Transitioning from new shop assistant manager to manager in 2 months
14:37 Learning not to hire for quantity over quality
18:20 The ongoing biggest hurdle
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