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2. The Secrets of Management at The Human Bean
Manage episode 407262554 series 3561793
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Today Ben and Drew chat with Tasha Frey, regional manager with The Human Bean Coffee in Reno, NV. She shares with us her insights into managing stores: hiring, firing, etc. If you are interested in advancing your own career in coffee this episode will have great insights for you. Give it a listen and let us know what you think!
Minute by Minute:0:00 Introduction
2:00 The coffee days of summer
3:01 Dealing with baristas all wanting the same days off
8:44 Pros and cons of headset stands
9:57 Building up to a grand opening
14:13 Giving away drinks as a strategy for new coffee stands
17:14 New trends in coffee
18:11 Uses of a loyalty program
23:29 Other deals and promotions
25:59 Challenges in the coffee industry
35:29 Words of wisdom for new coffee shop owners/operators
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