How can business help solve society’s biggest challenges? Welcome to Series 3 of Take on Tomorrow, the award-winning podcast from PwC that examines the biggest problems facing society and the role business can—and should—play in solving them. This series, we’re welcoming broadcaster and journalist Femi Oke to the show. She joins podcaster and journalist Lizzie O’Leary, and together with industry innovators, tech trailblazers and visionary leaders from around the globe, they’ll explore timely ...
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Innhold levert av Gregorio Uglioni. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Gregorio Uglioni eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
Lik THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Join host and Harvard Business School Online Creative Director Chris Linnane as he sits down with HBS faculty to discuss business education in a way that’s both entertaining and insightful. The Parlor Room is your key to breaking down academic theory without sacrificing depth—all while gaining practical takeaways for navigating the business world.
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Entrepreneurship and business techniques and tips you won't learn in business school.
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Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
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Rachel Cooke is your guide to leadership and communication, helping you craft a workplace environment you can feel good about. She’ll share tips to help you balance your work and personal life, effectively invest your time, and be mindful about where you’re devoting your energy. Let Rachel help you navigate your path to success—however you define it.
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Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
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REPLAY: Humanizing Customer Service with Alex Mead
Manage episode 460777583 series 3333377
Innhold levert av Gregorio Uglioni. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Gregorio Uglioni eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
Welcome to the "BEST OF" episodes of the CX Goalkeeper Podcast. In this replay, we're thrilled to have Alex Mead, a trailblazer in the CX field, share his invaluable insights. Get ready to uncover the essence of genuine customer service and leadership in CX.
About This Episode: Alex Mead, a renowned CX expert, brings his profound expertise and unique perspectives to our podcast. This episode is a deep dive into the critical aspects of customer experience, focusing on the power of authenticity and human connections in customer service. Alex’s experiences and strategies are not just insightful; they are transformative.
Why You Can't Miss This Episode:
- Discover the Human Element in CX: Learn from Alex’s approach to fostering authentic, empathetic interactions in customer service.
- Leadership Insights: Gain insights into how effective leadership can significantly impact customer experience.
- Future Trends in CX: Explore with Alex the evolving landscape of customer service and how to stay ahead.
Featured Topics:
- The importance of humanizing customer service.
- Balancing corporate goals with authentic customer engagement.
- Embracing change and innovation in CX.
Connect with Alex Mead:
- LinkedIn: https://www.linkedin.com/in/alexmead/
Chapters:
00:00 Introduction
00:43 Welcoming Alex Mead
00:54 Kickoff Discussion
01:21 Values Driving Alex's Life
04:18 The Reality of Service Quality
07:22 Human Impact in Customer Service
09:55 Philips TV Experience
11:26 Survey Fatigue in Feedback
13:06 Requesting Manager or CEO Intervention
15:56 Future Discussions in CX
17:33 Contacting Alex Mead
18:23 Alex's Golden Nugget on CX
19:37 Conclusion & Thanks
Listen, Learn, and Engage: Tune into this episode for a transformative experience in customer experience wisdom. Don't forget to follow, like, and share to stay updated with more episodes like this.
Follow Us: Stay connected with the CX Goalkeeper Podcast on your favorite platforms for more episodes that empower you with the latest in CX knowledge and trends.
Podcast Page: https://www.cxgoalkeeper.com/Podcast
CX Goalkeeper Podcast (audio)
Apple Podcast: https://apple.co/3qYr4nh
Spotify: https://bit.ly/3GhCGXeCXGK
225 episoder
REPLAY: Humanizing Customer Service with Alex Mead
THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
Del
Manage episode 460777583 series 3333377
Innhold levert av Gregorio Uglioni. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Gregorio Uglioni eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
Welcome to the "BEST OF" episodes of the CX Goalkeeper Podcast. In this replay, we're thrilled to have Alex Mead, a trailblazer in the CX field, share his invaluable insights. Get ready to uncover the essence of genuine customer service and leadership in CX.
About This Episode: Alex Mead, a renowned CX expert, brings his profound expertise and unique perspectives to our podcast. This episode is a deep dive into the critical aspects of customer experience, focusing on the power of authenticity and human connections in customer service. Alex’s experiences and strategies are not just insightful; they are transformative.
Why You Can't Miss This Episode:
- Discover the Human Element in CX: Learn from Alex’s approach to fostering authentic, empathetic interactions in customer service.
- Leadership Insights: Gain insights into how effective leadership can significantly impact customer experience.
- Future Trends in CX: Explore with Alex the evolving landscape of customer service and how to stay ahead.
Featured Topics:
- The importance of humanizing customer service.
- Balancing corporate goals with authentic customer engagement.
- Embracing change and innovation in CX.
Connect with Alex Mead:
- LinkedIn: https://www.linkedin.com/in/alexmead/
Chapters:
00:00 Introduction
00:43 Welcoming Alex Mead
00:54 Kickoff Discussion
01:21 Values Driving Alex's Life
04:18 The Reality of Service Quality
07:22 Human Impact in Customer Service
09:55 Philips TV Experience
11:26 Survey Fatigue in Feedback
13:06 Requesting Manager or CEO Intervention
15:56 Future Discussions in CX
17:33 Contacting Alex Mead
18:23 Alex's Golden Nugget on CX
19:37 Conclusion & Thanks
Listen, Learn, and Engage: Tune into this episode for a transformative experience in customer experience wisdom. Don't forget to follow, like, and share to stay updated with more episodes like this.
Follow Us: Stay connected with the CX Goalkeeper Podcast on your favorite platforms for more episodes that empower you with the latest in CX knowledge and trends.
Podcast Page: https://www.cxgoalkeeper.com/Podcast
CX Goalkeeper Podcast (audio)
Apple Podcast: https://apple.co/3qYr4nh
Spotify: https://bit.ly/3GhCGXeCXGK
225 episoder
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Lik THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
How can business help solve society’s biggest challenges? Welcome to Series 3 of Take on Tomorrow, the award-winning podcast from PwC that examines the biggest problems facing society and the role business can—and should—play in solving them. This series, we’re welcoming broadcaster and journalist Femi Oke to the show. She joins podcaster and journalist Lizzie O’Leary, and together with industry innovators, tech trailblazers and visionary leaders from around the globe, they’ll explore timely ...
…
continue reading
Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
Join host and Harvard Business School Online Creative Director Chris Linnane as he sits down with HBS faculty to discuss business education in a way that’s both entertaining and insightful. The Parlor Room is your key to breaking down academic theory without sacrificing depth—all while gaining practical takeaways for navigating the business world.
…
continue reading
Entrepreneurship and business techniques and tips you won't learn in business school.
…
continue reading
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
…
continue reading
Rachel Cooke is your guide to leadership and communication, helping you craft a workplace environment you can feel good about. She’ll share tips to help you balance your work and personal life, effectively invest your time, and be mindful about where you’re devoting your energy. Let Rachel help you navigate your path to success—however you define it.
…
continue reading
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
…
continue reading
Player FM - Podcast-app
Gå frakoblet med Player FM -appen!
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