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The Peak Experience: Achieving AI Chatbot Success with Declan Ivory | PS Podcast |Ep 4
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Declan Ivory, VP of Customer Support at Intercom (a Peak Support partner), implemented Fin, their in-house AI tool, to understand the complete customer experience journey. They’ve improved the journey by keeping their knowledge base up to date, improving chatbot resolution rate, and optimizing the human component to AI implementation – a crucial but often overlooked piece of the puzzle.
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