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Innhold levert av Gary Reeman. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Gary Reeman eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
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Nikola Mrksic: 1st-time CEO challenges & learnings

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Manage episode 276794920 series 2362821
Innhold levert av Gary Reeman. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Gary Reeman eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Nikola Mrksic is CEO at PolyAI – a Cambridge University spinout who raised $14m in VC funding for their automated customer service solutions

We explored why:

  • society will be so much better off once fully automated CS solutions replace tedious customer service roles
  • true conversational AI is so much more impactful than the "glorified chatbots" most organisations deploy
  • being a 1st-time CEO with a technical background is such a joyful experience of personal growth
  • recruiting your initial senior hires is so tricky - yet so crucial for business success and CEO sanity!
  • the US market is so far ahead of Europe in terms of technology adoption & product management expertise

For more insights into the future of work & customer service automation check out https://www.polyai.com and for guidance on recruiting stellar leadership & senior executive talent for B2B SaaS startups & scaleups head over to https://alpinasearch.com

  continue reading

116 episoder

Artwork
iconDel
 
Manage episode 276794920 series 2362821
Innhold levert av Gary Reeman. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Gary Reeman eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Nikola Mrksic is CEO at PolyAI – a Cambridge University spinout who raised $14m in VC funding for their automated customer service solutions

We explored why:

  • society will be so much better off once fully automated CS solutions replace tedious customer service roles
  • true conversational AI is so much more impactful than the "glorified chatbots" most organisations deploy
  • being a 1st-time CEO with a technical background is such a joyful experience of personal growth
  • recruiting your initial senior hires is so tricky - yet so crucial for business success and CEO sanity!
  • the US market is so far ahead of Europe in terms of technology adoption & product management expertise

For more insights into the future of work & customer service automation check out https://www.polyai.com and for guidance on recruiting stellar leadership & senior executive talent for B2B SaaS startups & scaleups head over to https://alpinasearch.com

  continue reading

116 episoder

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