Beste CHURN podcaster (2025)

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♂ Ep 92 - Owen Marcus: Men's Retreats, Somatic Awareness, Trauma, Creativity, Growth & Action 1:45:04

6d ago1:45:04

1:45:04

What is a men's retreat? What happens there? Why go to one, and who is it for? I spoke with Owen Marcus, founder of MELD, on my life-changing experience attending my first retreat almost exactly 1 year ago. Owen is a legend in this space - he has worked alongside Peter Levine. Esther Perel has attended his retreats. Owen has been working, training,…

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S3E2: From Ice Cream to Cracklin’ Chicken: The Unexpected Pivot 36:29

13d ago36:29

36:29

After losing Ample Hills 2.0 and The Social, we weren’t planning on starting another business — especially not one involving cracklin' chicken smash burgers-and yet, here we are. In this episode we talk about how long walks through grocery aisles, lots or research and experimentation, hosting R&D dinners and a lingering ache to create again led us …

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EP299 | How to Build a Brand That Speaks to Robots and Humans with Susan Keplinger | Force of Nature 41:13

20d ago41:13

41:13

Today on the show, we have Susan Keplinger, CEO of Force of Nature, a boutique performance marketing shop behind the growth of brands like Ring, Oofos, and other category leaders. With experience building data-driven growth engines across e-commerce and DTC, Suzanne has helped companies shift from chaotic marketing to orchestrated, scalable systems…

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How To Stop Managing 38% of Your Customers in 2026 ft. Yvette Hill (F5) 26:12

18h ago26:12

26:12

Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurned Every major transformation Yvette Hill has led started the same way: with a moment of panic. Across a 35-year career at IBM, Xerox, Microsoft, and now F5, Yvette Hill, SVP of Customer Success and Global Renewal Sales at F5, ha…

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Why $100M AI Companies Are Failing at Renewals? ft. Cassie Young & Kyle Poyar 37:30

8d ago37:30

37:30

Ready to churn less and win more? 🏆 Subscribe for a monthly roundup of every episode at ⁠⁠gainsight.com/unchurned⁠⁠ Two of SaaS's most influential voices just sounded the same alarm: Cassie Young, General Partner at Primary Ventures, and Kyle Poyar, founder of Growth Unhinged, both published viral articles warning of a "gross retention apocalypse" …

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Episode 46: November Recap - WA Maldives, Black Friday & Cyber Monday 54:15

9d ago54:15

54:15

Black Friday was a bit disappointing on Best Buy because the best Airpod sale never went live, but there were still plenty of lower margin deals. On the travel side, we visited the Maldives for the first time with stopovers in both Dubai and Doha.Av Connor

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✈️ Ep 91 - The Story of Seats.aero with Ian Carroll 1:29:04

13d ago1:29:04

1:29:04

I chatted with Ian, founder of Seats.aero, on how he grew Seats.aero from a side hobby to an award travel powerhouse with 500K monthly active users and 100K+ paid members in just 3 short years. What was that journey like, and how does it feel to run a multi-million dollar business in your 20s ? Does he still have time to churn? Tune in for answers …

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The #1 Thing Great CCOs Do in Year One ft. Alexis Hennessy (Heidrick & Struggles) 20:28

15d ago20:28

20:28

When the Chief Customer Officer role first emerged in SaaS, Alexis Hennessy was already there—helping define it. Twelve years ago, she co-founded the post-sales executive search practice inside Heidrick & Struggles, one of the world’s premier search firms. She witnessed the rise of the CCO, the collapse of the role during the downturn, and now the …

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🔴 Ep 90 - First Livestream, Scaling Bank Bonuses with Margin, 700K Venture X Business, Costco Black Friday Sales, KaiGPT 36:27

1M ago36:27

36:27

I'm trying new things this year, so I thought "why not livestream this episode"? So I did. The end 😂 View Full Show Notes Join The Free Weekly Newsletter Apply For Our Private Discord ------------------ Enjoy this episode? Most people find the show through word of mouth. Please forward to a friend if you think they would enjoy it 🙏 ⭐️ Or if you hav…

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How Community Increases Retention 4X ft. Erica Kuhl (Gainsight) 32:13

1M ago32:13

32:13

When Erica Kuhl joined Salesforce as employee #176, nothing about her role or title suggested she would go on to build one of the most influential customer communities in SaaS history. Given a broken website, no roadmap, no team, she hacked together the first Salesforce Community with duct-taped technologies, raw conviction, and a fierce belief tha…

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S3E1: The end of the Social & Ample Hills: What We Lost and What We Learned 36:19

1M ago36:19

36:19

Two years after losing The Social and Ample Hills, and almost four since our last podcast, we’re finally ready to talk about it. This episode is part catch-up, part reflection, and part new beginning — the story of loss, rebuilding, and finding our way forward. Join us as we begin our next venture and continue this journey together.…

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E298 | Why LLM Agents Are Now your VIP Visitors and How to Optimize for Them 35:01

1M ago35:01

35:01

Today on the show, we have Kevin White, Head of Marketing at Scrunch AI, a platform helping brands stay discoverable in the era of AI-powered search. Kevin brings experience from leading go-to-market and marketing teams at Segment, Retool, and Common Room, as well as advising fast-growing startups like Ashby, Deepnote, and Gretel.ai. In this episod…

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🗞️ Ep 89 - The Paper Round: Origins of Complex PTSD & ADHD 40:55

1M ago40:55

40:55

I churned a whole bunch of stuff this week and burnt myself out lol (more on that next time), so I'm taking a breather to reflect and explore some root causes for how I feel and live my life today – the seemingly small stressors in my early years that have led to bigger issues like ADHD and CPTSD 🍃 View Full Show Notes Join The Free Weekly Newslett…

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How a 5-Person Team Built 150 AI Workflows That Changed an Entire Company ft. Colin Slade (Cloudbeds) 48:37

1M ago48:37

48:37

When Cloudbeds faced a post-sales organization at 120% capacity, no budget, and declining efficiency, Colin Slade chose to rebuild the operation through AI. Within nine months, his four-person AIOps team deployed more than 150 workflows and agents, automating 75% of repetitive work and reclaiming 7,000 hours every month. This episode details how Co…

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Episode 45: October Recap - More iPhones, Hermitage Bay, Chicago Seminars, & Miami 57:20

2M ago57:20

57:20

This month, iPhones continued to go strong and are still going through November. There was also a good sale on iPads and Airpods at Best Buy with another round of coupons. We went on two different weeklong trips, one that included Hermitage Bay in Antigua and another at Chicago Seminars followed by Miami. To join the mailing list, there is a link o…

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🦾 Ep 88 - Costco Gold, Debit Rewards, Burner Lines, Vanguard vs ChatGPT, RH Margin vs HELOCs, Dyson V9 Deal 52:12

2M ago52:12

52:12

Catching up on a busy couple weeks of churns. From shutdowns to gold to margin and early black friday deals, this episode has a bit of everything. View Full Show Notes Join The Free Weekly Newsletter Apply For Our Private Discord ------------------ Enjoy this episode? Most people find the show through word of mouth. Please forward to a friend if yo…

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A Simple Habit That 3x’ed AI Adoption Rates: The 15-Minute Rule ft. Cat Valverde (Enterprise AI Group) 15:30

2M ago15:30

15:30

Why most enterprise AI fails — and how Cat Valverde’s 4-week adoption framework shows that the fix is just 15 minutes a week. Most enterprises are stuck in AI pilot purgatory — running endless experiments that never scale. In this episode of Unchurned, Josh Schachter sits down with Cat Valverde, founder of Enterprise AI Group, to break down what’s …

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Why Your Ideal Customer Profile Is Broken and How AI Can Fix It ft. Mark Roberge (Co-Founder of Stage 2 Capital) 47:32

2M ago47:32

47:32

The Biggest GTM Mistake (Spoiler Alert: Stop Chasing CAC!!!) Mark Roberge shares how AI is transforming sales, customer success, and go-to-market strategy. The former HubSpot CRO, now co-founder of Stage 2 Capital and senior lecturer at Harvard Business School, Mark Roberge breaks down the 4 phases of AI evolution that will redefine how companies s…

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EP297 | How Freemius Aligns Pricing With Growth to Reduce Graduation Churn 32:04

2M ago32:04

32:04

Today on the show we have Vova Feldman, the Founder and CEO of Freemius. In this episode, Vova shares his experience in launching Freemius from a side project into a platform powering thousands of indie software businesses. We then discussed how Freemius is repositioning itself from its WordPress roots to become the go-to solution for small SaaS an…

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🍂 Ep 87 - Reflections on Podcasting, Ketamine Therapy, Vipassana, Men's Retreats, Alzheimer's 56:42

2M ago56:42

56:42

The leaves are changing and I'm feeling reflective: how did the past year go? What did I learn about myself, the podcast, ketamine, retreats, life (and death)? Maybe grab a nice warm drink and a cozy blanket and take an hour to relax and hang out with me. View Full Show Notes Join The Free Weekly Newsletter Apply For Our Private Discord -----------…

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The Only Agentic AI Guide You'll Ever Need ft. Jacob Bank (Relay.app) 42:30

2M ago42:30

42:30

The Ex-Google PM Who Spent 14+ Years Building AI Agents ft. Jacob Bank (Relay.app) Jacob Bank has been building AI agents since before they were cool. While the rest of us were just figuring out what ChatGPT could do, Jacob was already 13 years deep into agent research. Now, as founder and CEO of Relay.app, Jacob is making AI agents accessible to e…

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🫨 Ep 86 - Churning News, Easy C1S Money Makers, Chase Points Boost, SW Companion Pass, My HELOC Update, FICO 8 vs Vantage 3.0/4.0 Deepdive 1:09:29

2M ago1:09:29

1:09:29

Another jam-packed episode recapping all my churns from the last couple weeks. Between catching a cold and family visiting from the East coast, it's been pretty hectic here but also kinda relaxing laying in bed binging Netflix lol. Glad to finally be (mostly) better though 😌 View Full Show Notes Join The Free Weekly Newsletter Apply For Our Private…

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Are CSMs the Next Generation of CEOs? ft. Omer Rabin (TLA Ventures) & Chad Horenfeldt (Siena AI) 33:14

2M ago33:14

33:14

What if the function you were about to join didn’t really exist yet? In 2014, customer success was barely a function—it was an idea in the making. Omer Rabin took a bet on that idea at a time when the industry still needed convincing that managing customer relationships deserved its own tech stack. He went on to become Gainsight’s Chief Evangelist …

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🪄 Ep 85 - Any Chance You Could: Four Magic Words That Changed My Life 38:15

2M ago38:15

38:15

I've caught a cold, so today I'm resharing my absolute FAVORITE episode from the past 4 years. I recorded this back in 2023, and it's still as relevant today (if not more so) as it was then. This is the episode I always recommend to friends, because it's had such a profound impact on my travel, my churns, my life, and I hope it does for yours too. …

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From Radio Host to CPO: Why Should You Always Work Backwards from Renewals? ft. Venk Chandran (PathFactory) 34:12

2M ago34:12

34:12

The best product leaders don't start in product—they start in customer success. Nick Mehta, former Gainsight CEO, sits down with PathFactory’s CPO & CCO, Venk Chandran, who built his product career from the ground up in CS. Venk reveals why working backwards from renewals changes everything, how CS teams can drive AI adoption with their customers, …

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🐷 Ep 84 - Interview: Multiplayer Mode with Chris Hutchins 50:22

3M ago50:22

50:22

Chris and I met up during the inaugural TDC meetup in Denver a few weeks ago, and we recorded a live interview with a small "studio" audience in the Regency Club lounge (pics in shownotes!) View Full Show Notes Join The Free Weekly Newsletter Apply For Our Private Discord ------------------ Enjoy this episode? Most people find the show through word…

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Inside Pulse: How 7 CS Leaders Are Moving Their Biggest Boulders With AI 31:36

3M ago31:36

31:36

How do you manage 100,000+ renewals or scale AI across thousands of CSMs? CS leaders share how they're tackling their biggest challenges and using technology to drive retention, adoption, and efficiency. In this episode of the [Un]churned Podcast, Josh Schachter sits down with customer success leaders at the 2025 Gainsight Pulse Conference in Las V…

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🧈 Ep 83 - Opening Amex & Chase Cards, Citi 4506-C lock, Eating Inkind & Resy, HELOCs vs PLOCs, Costco Gold 1:02:24

3M ago1:02:24

1:02:24

After a few hectic weeks, I'm finally back home and catching up on all my churns - opening new Amex and Chase cards, tackling my Citi account lock, eating InKind and Resy credits, applying for HELOCs, dabbling in Costco gold, and much more! View Full Show Notes Join The Free Weekly Newsletter Apply For Our Private Discord ------------------ This ep…

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Is Agentic AI The End of ARR? ft. Brett Queener (Bonfire Ventures) & Chuck Ganapathi (Gainsight) 51:40

3M ago51:40

51:40

"How Agentic AI Is Replacing Subscription Revenue" Chuck Ganapathi, the CEO of Gainsight & Brett Queener, Managing Director at Bonfire Ventures, who previously ran product at Salesforce and helped destroy Siebel, the company where he and Chuck first met. Together, they've witnessed every major shift in enterprise software over three decades, and th…

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⛰️ Ep 82 - Three Days in Denver: Inaugural TDC Meetup Recap (With Pics!) 1:05:14

3M ago1:05:14

1:05:14

What an insane weekend. My voice is finally back after spending 3 days with 120 churners lol, so I'm hijacking this episode for a deep dive into our very first in-person meetup. What was it like, how was the vibe, what did we do there, how was it planned, should I go next year, and much more! View Full Show Notes Join The Free Weekly Newsletter App…

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How BMC's CCO Built AI Agents That Triple Productivity ft. Sofia Barbosa (BMC Software) 30:34

3M ago30:34

30:34

How Human-Centric AI Frees CSMs for Strategic Work at BMC Leading customer success at a global scale is never easy—especially after a company split. For Sofia Barbosa, this meant steering a leaner team while still supporting hundreds of BMC products worldwide. The challenge: deliver more impact with fewer hands. The solution: build Succedo, an AI p…

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👽 Ep 81 - Amex Plat refresh, New Meta glasses, Seats.aero discount, Practicing any chance you could, Launching probe groups, GPT5 Pro, and more 40:22

3M ago40:22

40:22

View Full Show Notes Join The Free Weekly Newsletter Apply For Our Private Discord ------------------ This episode is brought to you by seats.aero ✈️ Use code TDC for 20% of annual Pro memberships (and receive access to private channels on their discord 😉) ------------------ Enjoy this episode? Most people find the show through word of mouth. Pleas…

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E296 | What thousands of A/B tests reveal about websites that convert and retain with Casey Hill | DoWhatWorks 45:05

3M ago45:05

45:05

Today on the show we have Casey Hill, CMO of DoWhatWorks, a patented growth experiment tracking engine that reveals which website changes actually drive results. Casey brings experience from ActiveCampaign, his work as a Stanford instructor and advisor, and years of research into how leading companies like Slack, Shopify, and Asana run experiments.…

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How to Drive Innovation & Democratize AI as a CS Leader ft. David Karp (Disqo) 28:02

3M ago28:02

28:02

How Disqo Sparked an AI Movement With a Company-Wide Hackathon When everyone was talking about AI but few knew where to start, Disqo took a bold step: they cleared two full days and ran a company-wide AI hackathon. The result? 70 people, 15 teams, and a wave of innovation that’s still driving value today. In this episode, David Karp, Chief Customer…

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🐔 Ep 80 - Citi Strata, iPhone 17, Seats.aero, Dinner with Logan, Pound of Chicken, Telepathy tapes, Four thousand weeks, Ketamine therapy 59:30

3M ago59:30

59:30

View Full Show Notes Join The Free Weekly Newsletter Apply For Our Private Discord ------------------ This episode is brought to you by seats.aero 🍺☺️ Join their Pro membership for access to private channels on their discord 😉 ------------------ Enjoy this episode? Most people find the show through word of mouth. Please forward to a friend if you t…

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How to Scale Customer Success with AI Agents ft. LeeRon Yahalomi (Aligned) 32:50

4M ago32:50

32:50

The Secret Workflow Letting LeeRon Manage 100 Accounts With a 2-Person Team When tasked with managing 100 accounts with just two people, most leaders would immediately start hiring. Not LeeRon Yahalomi. Instead, the VP of Customer Success at Aligned built her own team of AI agents inside ChatGPT that handle customer handoffs, meeting prep, and even…

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🎭 Ep 79 - Weekly Recap: Monarch, P3 + Carvana, Solo401K Loans, MMM HQ, Why do improv, Being busy 42:58

4M ago42:58

42:58

View Full Show Notes Join The Free Weekly Newsletter Apply For Our Private Discord ------------------ Enjoy this episode? Most people find the show through word of mouth. Please forward to a friend if you think they would enjoy it 🙏 ⭐️ Or if you have a bit of time, please consider leaving a rating or review on Apple or Spotify. The algorithm gods (…

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What Really Happens When AI Becomes Your Teammate ft.Brady Bluhm & Kalpana KrishnaKumar (Gainsight) 36:49

4M ago36:49

36:49

How Kalpana, our Enterprise CSM, Scaled Her Book of Business by 40% With AI Kalpana Krishna Kumar, an Enterprise CSM at Gainsight, and Brady Bluhm, Senior Product Manager at Gainsight, join the show to share how they’re reimagining customer success with AI. From Kalpana’s 40% increase in her book of business to Brady’s unlikely journey from child a…

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🌝 Ep 78 - Weekly Recap: What I'm churning, reading & watching, plus a Miraval trip report 47:04

4M ago47:04

47:04

View Full Show Notes Join The Free Weekly Newsletter Apply For Our Private Discord ------------------ Enjoy this episode? Most people find the show through word of mouth. Please forward to a friend if you think they would enjoy it 🙏 ⭐️ Or if you have a bit of time, please consider leaving a rating or review on Apple or Spotify. The algorithm gods (…

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How to Transform Customer Experience at Scale ft. Jeffrey Bussgang & Teresa Anania | Ep. 145 42:30

4M ago42:30

42:30

AI is evolving so fast that it’s hard to keep up—sparking both excitement and anxiety about the future of work. Will AI replace jobs, or will it redefine them? In this episode of [Un]churned, host Josh Schachter, SVP of Atlas at Gainsight, sits down with Jeffrey Bussgang, General Partner & Co-Founder at Flybridge Capital Partners and Senior Lecture…

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Gainsight's New CEO ft. Nick Mehta and Chuck Ganapathi | Ep. 144 46:26

4M ago46:26

46:26

Meet Chuck Ganapathi, the new CEO of Gainsight! In this special episode of [Un]Churned, host Josh Schachter sits down with Gainsight’s outgoing CEO Nick Mehta and his successor, Chuck Ganapathi, to mark a pivotal leadership transition. Nick reflects on his 13-year journey building Gainsight into a category-defining company, the lessons he’s learned…

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🍃 Ep 77 - Weekly Recap: Vanguard advisors, Luma tickets, Miraval man-date, what I'm reading, and more 38:02

4M ago38:02

38:02

View Full Show Notes Join The Free Weekly Newsletter Apply For Our Private Discord ------------------ Enjoy this episode? Most people find the show through word of mouth. Please forward to a friend if you think they would enjoy it 🙏 ⭐️ Or if you have a bit of time, please consider leaving a rating or review on Apple or Spotify. The algorithm gods (…

1
Ep 76 - Weekly Recap: August 8, 2025 57:20

5M ago57:20

57:20

This week - more free InKind money, Capital 1 Shopping referrals, credit card bonuses including Chase, AmaZing, Ramp, new Amex NLL offers, retirement planning tips, Vanguard vs Boldin, solo 401K loans, new logo contest winners and much more! ▶️ Prior weekly recaps August 1 July 25 July 18 July 11 2025 update (from May) ------------------ 📬 Join the…

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We're Taking A Break 2:34

5M ago2:34

2:34

Thanks for listening to As The World Churns! After a whirlwind launch and nonstop news cycle, we're going to be taking a short break to rest, recharge, and return with even more fire this fall. Have a great summer and stay safe! Hosted on Acast. See acast.com/privacy for more information.

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Trumpworld in Meltdown Mode 18:54

5M ago18:54

18:54

On this bonus episode of As The World Churns, Ariella Markowitz and Luke Goldstein of The Lever join Danielle to break down the firing of Maureen Comey, the DOJ’s denial of an Epstein client list, and the growing rift inside the MAGA base over the cover-up. They also discuss the GOP’s attacks on public broadcasting and Trump’s shady crypto legislat…

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This Is Why News Is Disappearing 1:05:50

5M ago1:05:50

1:05:50

On this episode of As The World Churns, Andy and Danielle discuss the GOP’s 2AM vote to gut $9 billion from NPR and PBS, and how Trump’s dream of a personal paramilitary is already reshaping American policing. LaFontaine Oliver, President and CEO of New York Public Radio, joins Danielle to explain what these cuts mean for democracy and why public m…

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This Is What They Voted For 1:07:40

5M ago1:07:40

1:07:40

On this episode of As The World Churns Andy and Danielle talk about MAGA’s unraveling as Trump’s base turns on him over the Epstein files, and how FEMA and the State Department are collapsing under mass firings and corruption. Dr. Annie Andrews, a pediatrician and Democratic U.S. Senate candidate in South Carolina, joins us to talk about healthcare…

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Episode 41: June Recap - More Airpods and a Trip to Peru 37:35

5M ago37:35

37:35

Best Buy had another good sale on Airpods this month that I was able to scale pretty well. I also recap a 1.5 week trip to Peru where we saw Machu Picchu and the Inti Raymi festival. Link to the amex lounge waitlist (replace the airport code): https://queue.americanexpress.com/accountKey.59957E3C6338837882DC2D4C1D9AF664/PHX_CENTURION_LOUNGE For mor…

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Spitballing A Police State 1:10:33

6M ago1:10:33

1:10:33

On this episode of As The World Churns Andy and Danielle talk about the apparently low morale among ICE agents as Democrats introduce a bill that would require them to lose their masks. They also break down a federal judge's reason decision to block Trump's birthright citizenship order and how Kristi Noem delayed FEMA aid from arriving in Texas. Au…

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E295 | The Future of SEO in an AI-First world with Kevin Indig | HyperGrowth Partners 41:53

6M ago41:53

41:53

Today on the show we have Kevin Indig, Growth Advisor and Partner at HyperGrowth Partners, a stage accelerator that invests time into early-stage startups to help them achieve and sustain rapid growth post-Series A. Kevin is also the former Director of SEO at Shopify and VP of SEO & Content at G2, with a rich background advising top startups like G…

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