Cognitive Search Podcaster

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Cognitive Search Podcast

Cognitive Search Podcast

4y ago4y ago

Månedlig

Elevate self-service & support with AI-powered apps built on a unified cognitive search and insights platform

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Elevating Chatbot Capabilities with Cognitive Search 15:18

4y ago15:18

15:18

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Enriching Customer Experience with Cognitive Search 12:31

4y ago12:31

12:31

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Winning at Case Deflection with Intelligent Search 15:08

4+ y ago15:08

15:08

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Demystifying Knowledge-Centered Service 20:44

4+ y ago20:44

20:44

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Building Next-Gen Agents with AI-Powered Applications 12:46

4+ y ago12:46

12:46

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Cognitive Search for the Digital Transformation of Support 19:21

4+ y ago19:21

19:21

Contact centers have transformed from being cost centers to revenue centers. Customer support is no longer a reactive action of pacifying an irate customer and resolving their issue. It’s now about proactively supporting a customer, enabling them to self-serve, and converting them into brand advocates. The focus has shifted from support to experien…

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