Beste Experience Management podcaster (2025)

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Ep. 339: “How Do We Turn It Around?” – Workplace Resilience, Creativity and Culture with Author Rex Miller 24:08

7d ago24:08

24:08

Rex Miller is a renowned expert in optimizing human and team performance, strategic foresight, and organizational transformation with a long history of serving the facility management and corporate real estate communities. Mike Petrusky asks Rex about their recent time together in Dallas at the IFMA / CoreNet North Texas Tech Symposium where they s…

1
#133 Wie Henkel die Friseurbranche mit MarTech revolutiert. Katharina Roscher bei Peter Pirner 39:00

14d ago39:00

39:00

Katharina Roscher (Corporate Director Brand Tech & Ecosystems bei Henkel) im Gespräch mit Peter Pirner Wie Henkel und Schwarzkopf Professional die Friseurbranche mit MarTech revolutionierenIn dieser Folge von CX-Talks spreche ich mit Katharina Roscher. Sie ist Coporate Director Brand Tech & Ecosystems bei Henkel. Wir reden über die spannende Welt h…

1
Ep. 338: “Attract a Hybrid Workforce” – Creative Workplace Strategies and Innovative Design with Albert De Plazaola of Unispace 21:54

14d ago21:54

21:54

Albert De Plazaola is Senior Principal of Global Workplace Strategy at Unispace where he is passionate about design strategy, workplace strategy and change management with the intent to bring design thinking to solve business problems. Mike Petrusky asks about the opportunity FM and corporate real estate leaders have today to think differently abou…

1
Ep. 337: “Calculate the Risks” – Communicate with Courage to Overcome Challenges in FM and the Workplace with Author Michelle Gladieux 20:38

21d ago20:38

20:38

Michelle Gladieux is President of Gladieux Consulting and Author of the book “Communicate with Courage: Taking Risks to Overcome the Four Hidden Challenges” where she focuses on leadership and communication, strategic planning facilitation, and building creative tools that yield personal and professional development. Mike Petrusky asks Michelle to …

1
Ep. 336: “What Lies Ahead?” – AI’s Role in Solving Key Challenges in Facility Management with Dean Stanberry, SFP, CFM of the IFMA Global Board of Directors 21:36

28d ago21:36

21:36

Dean Stanberry, SFP, CFM is Immediate Past-Chair on the IFMA Global Board of Directors where he is passionate about applying his collective skills and experience toward advancing the FM profession. In early January, Mike Petrusky hosted Eptura’s first webinar of 2025 where he asked Dean about the findings in a recently released report from IFMA tit…

1
#132 Bessere Kundeninsights durch neue Methoden und Technologien? Eine aktuelle Gesamtschau von Peter Pirner 28:29

28d ago28:29

28:29

Gesamtschau zu aktuellen Neuentwicklungen im Bereich Insights Methoden und Technologien Wie in vielen Bereichen unseres Arbeitslebens glaube ich, hat die Corona Krise auch in der Marktforschung neuen Technologien und Methoden zu einem Durchbruch verholfen, der in anderen Zeiten wahrscheinlich deutlich länger gedauert hätte. Wenn innovative Technik …

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Ep. 335: “Be Aware” – Disruptive Workplaces and Creating Future-Proof Work Environments with Tom Ryckaert of 2nRich & IFMA Belgium 20:10

1M ago20:10

20:10

Tom Ryckaert is Founder of consultancy & advisory firm 2nRich and the author of "Disruptive Workplaces: How to Create Your Sustainable & Future-Proof Work Environment". He has over 20 years of experience in the facility market and currently serves as a board member at IFMA Belgium where he leads innovation and technology initiatives for Belgium. Mi…

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Ep. 334: “Understand the Challenges” – Facility Management and CRE Tech Leadership in 2025 with Ed Buckley of TDIndustries 22:33

1M ago22:33

22:33

Ed Buckley is Vice President of Facilities Operations at TDIndustries in Dallas, TX where he is passionate about supporting his clients and serving his teams. Mike Petrusky asks Ed about the role of the FM and CRE leader in 2025 and they explore how the industry must continue to adapt to the changing nature of work and the built environment. Unders…

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#131 Die Forrester Predictions 2025. Maxie Schmidt bei Peter Pirner 43:22

1M ago43:22

43:22

Maxie Schmidt (Vice President, Principal Analyst. bei Forrester) im Gespräch mit Peter Pirner Zum Jahreswechsel veröffentlichen viele Unternehmen und Medienhäuser Ausblicke und Prognosen. Leider fallen diese in letzter Zeit eher düster aus, da konnte ein beherzter Schluck aus der Glühweintasse auch nur bedingt Linderung verschaffen. Die wirtschaftl…

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Ep. 333: “Farewell 2024” – Embracing Change in Facility Management, CRE, and the Workplace with Podcast Host Mike Petrusky 19:05

2M ago19:05

19:05

Mike Petrusky reflects on the past year and the lessons learned hosting the show, speaking with industry thought-leaders, and exploring new technologies in the world of work and the workplace. He shares an update on plans for the New Year while giving a summary of a recent speech where he was asked to inspire a team of facility management professio…

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Ep. 332: “Free Up More Time” – Leveraging FM Tools & Strategies for Better Building Operations with Lyle D. Gladney, CFM, FMP, CPMM of Clairmont Oaks 14:15

2M ago14:15

14:15

Lyle D. Gladney, CFM, FMP, CPMM is a Facilities Professional with a demonstrated history of working in the mechanical, building technologies, and service industries. He is currently the Building Operations Director at Clairmont Oaks and a Past President of the IFMA Atlanta Chapter where he is known for a strong leader skilled in Budgeting, HVAC, an…

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#130 State of CX Management 2024. Zu viel Analyse - zu wenig "Machen"? Die Podiumsdiskussion mit Peter Pirner 35:43

2M ago35:43

35:43

Christine Krimmel (CX Agentur), Anna Steinhage (Medallia), Robert Horndasch (cxomni), Oliver Kern (Skopos Connect) bei Peter PIrner Viele CX Verantwortlich in den Unternehmen haben ja das Gefühl, dass die Grundidee des CX MANAGEMENTS im Unternehmensalltag etwas verloren geht. Es wird zwar viel gemessen und analysiert, aber dann – aus deren Sicht – …

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Ep. 331: “It Takes Everyone” – FM Technology & Leading Change in the Hybrid Workplace with Aimee Grossman, CFM, Lena Thompson, IFMA Fellow, and Sarah Burns 21:19

3M ago21:19

21:19

Aimee Grossman, CFM, CBRM, COEE is AVP of Facility Management & Workplace Experience at AdvaMed, Lena Thompson, IFMA Fellow, FMP, SFP is an Adjunct Professor & IFMA Qualified Instructor while serving on the IFMA Global Board of Directors, and Sarah Burns is a Partner Account Manager at Eptura. Mike Petrusky hosted a live roundtable discussion for t…

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ENCORE: Innovation and Inspiration for Facility Management, CRE, and Workplace Leaders with Kay Sargent, Geoff Snavely, and Sarah Sims, CWP 52:23

3M ago52:23

52:23

One of the highlights of 2024 was creating a full video podcast with Kay Sargent of HOK, Geoff Snavely of MilliCare, and Sarah Sims, CWP of Earthjustice to celebrate our 300th episode! Recorded and filmed at the HOK offices in Washington, DC, the panel discusses the evolution of the FM industry, changing cultures and the need for flexibility, all w…

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#129 Zielgruppen richtig verstehen. Die Initiative 50+. Ines Imdahl (rheingold salon) bei Peter Pirner 34:17

3M ago34:17

34:17

Ines Imdahl (rheingold salon) im Gespräch mit Peter Pirner Unternehmen brauchen Zielgruppen. Warum? Weil man mit einer vagen Idee „irgendeiner wird’s schon aus irgendeinem Grund kaufen“ noch nie längere Zeit erfolgreich sein konnte als Unternehmen. Und deshalb steht in jedem anständigen Business Case, welche potenziellen Kunden die eigene Zielgrupp…

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Ep. 330: “A Curious Nerd” – Data Governance, AI, and Embracing FM Innovation with Drew DePriest, MCR.w, WELL AP of McKesson 22:11

3M ago22:11

22:11

Drew DePriest, MCR.w, WELL AP is Director of Real Estate Operations Technology at McKesson where he is passionate about innovating in the built environment using the latest CRE, facility management, and autonomous building strategies. Mike Petrusky asks Drew about the rapid pace of change in technology and the workplace and how he keeps up by engag…

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Ep. 329: “Understanding Occupier Sentiment” – Exploring the Research into Office and Real Estate Trends with Julie Whelan of CBRE 22:33

3M ago22:33

22:33

Julie Whelan is SVP and Global Head of Occupier Thought Leadership at CBRE where she is passionate about identifying market trends impacting the occupier in the office and industrial space. She is lead author of CBRE’s 2024 Americas Office Occupier Sentiment Survey which provides insights from 225 corporate real estate executives. Mike Petrusky ask…

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#128 Wie KI Kundenfeedbacksysteme (VoC) verändert. Svenja Niemeyer & Martin Meyer-Gossner (Qualtrics) bei Peter PIrner 40:31

3M ago40:31

40:31

Svenja Niemeyer & Martin Meyer-Gossner von Qualtrics im Gespräch mit Peter Pirner Es gibt mittlerweile unzählige Technologieplattformen, die Kundenfeeback erheben, analysieren und im Unternehmen bereitstellen. Nicht alle Anbieter sind in den DACH-Märkten spürbar unterwegs. Einige haben sich aber auch dank großer und kompetenter Vertriebsmannschafte…

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Ep. 328: “A Digital Infrastructure” – Building Technologies & Smarter Workspaces for Optimizing Human Health with Erin McDannald of Elevated 21:56

3M ago21:56

21:56

Erin McDannald is CEO at Lighting Environments, Environments by LE and Powered by Elevated where she envisions a world where technology seamlessly enriches lives by providing the end user with an amazing digital experience that focuses on health, wellness, communication, and building controls. Mike Petrusky ask Erin her perspectives on the workplac…

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Ep. 327: “Ask Questions” – Building Resilient Organizations by Preparing for Change with Jim Frawley of Bellwether 23:49

4M ago23:49

23:49

Jim Frawley is an Executive Development Consultant and Coach who is passionate about building resilient organizations by helping people plan for and respond to change. He is a Ted Talk speaker, author of “Adapting In Motion: Finding Your Place In The New Economy” and Host of the “Jim's Take Podcast”. Mike Petrusky ask Jim his perspectives on how th…

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#127 CX Kennzahlen nutzen - aber richtig! Maxie Schmidt (Forrester) bei Peter Pirner 39:24

4M ago39:24

39:24

Maxie Schmidt (VP und Principal Analyst bei Forrester) im Gespräch mit Peter Pirner In mehr als 25 Jahren forschungsgestützter CX Beratung habe ich mich immer wieder mit Kunden darüber unterhalten, wie man CX am besten misst. Die letzten 10 Jahre war eine Kennzahl fast immer von Außen oder über das Board bereits gesetzt – der NPS. Die Entscheidung …

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ENCORE: “Radical Change in Facility Management” with Lena Thompson, Kay Sargent, Mayra Portalatin, and Geoff Snavely 27:25

4M ago27:25

27:25

Did you miss our session at IFMA’s World Workplace 2024 in San Antonio, TX? We discussed “Radical Change in Facility Management: Lean In or Be Left Behind” and prepared the audience for the new frontier of the built environment. We must all be leaders who are not afraid to upskill, leverage tech, and “be comfortable being uncomfortable”. As we navi…

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Ep. 326: “It’s A Lot of Fun” – Engaging Our Community of Facility Management Young Professionals with Allecia Mcdonald of Cushman & Wakefield & IFMA MSP 22:08

4M ago22:08

22:08

Allecia Mcdonald is a Facilities Senior Manager at Cushman & Wakefield and current President of the IFMA Minneapolis/St. Paul Chapter where she volunteers because of her “love for all things related to buildings”. Mike Petrusky asks Allecia about her career journey in facilities management, the impact of the IFMA community, the future of the workpl…

1
#126 So wird die Customer Experience bei XXXLutz optimiert. Christina Böchheimer bei Peter Pirner 28:53

4M ago28:53

28:53

Christina Böchheimer (Area Lead, VP Customer Experience, XXXLutz Group) im Gespräch mit Peter Pirner Es gibt viele Marken, die wir zwar aus der Werbung kennen, bei denen wir uns aber oft nicht so richtig vorstellen können, was eigentlich dahintersteckt. XXXLutz ist für mich persönlich so eine Marke. Als ich dann mit Christina Böchheimer über Linked…

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Ep. 325: “Try New Things” – How Innovative Design Supports Health and Wellbeing in the Workplace with Jessica Cooper, Francisco Lasta, OTR/L, Assoc. AIA, and Katie Sargent of Work Design Magazine 21:33

4M ago21:33

21:33

Jessica Cooper is Chief Product Officer at International WELL Building Institute (IWBI), Francisco Lasta, OTR/L, Assoc. AIA is an Occupational Therapist leading the Inclusive Design team at the architecture firm Muller2, and Katie Sargent is Integrated Marketing Manager at Work Design Magazine. This panel joined Mike Petrusky for a live broadcast r…

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Ep. 324: “Prioritize Well-being” – Data-Driven Solutions for Improving Workplace Experience with Bryan Berthold of Cushman & Wakefield 21:32

5M ago21:32

21:32

Bryan Berthold is Global Lead of Workplace Experience at Cushman & Wakefield where he is passionate about transforming workplace experiences using data-driven solutions. Mike Petrusky ask Bryan to share the latest research and insights his team has discovered related to the importance of well-being in the workplace and how facility management and c…

1
#125 Next Level Customer Journey Orchestration mit Kundenfeedback (VoC). André Mayer (Medallia) bei Peter Pirner 30:32

5M ago30:32

30:32

André Mayer (Medallia) im Gespräch mit Peter Pirner Customer Journey Orchestrierung finde ich schon seit Jahren sehr spannend. Vielleicht auch gerade deshalb, weil es lange Zeit ein ziemliches Orchideenthema war. Das Sahnehäubchen sozusagen. Während die meisten sich zäh und aufopferungsvoll durch eine Customer Journey Mapping Welle nach der nächste…

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Ep. 323: “Create a Magic Moment” – Innovative Guest Services and Facility Management Strategies with Bianca Angelico of On Verve 20:09

5M ago20:09

20:09

Bianca Angelico is Director and “Chief DayMaker” at On Verve, an innovative guest services company, where she is passionate about leading her team and creating thriving workplaces. Mike Petrusky asks Bianca about her background in the facility management industry, current philosophy when caring for people in the workplace, and why one size does not…

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Ep. 322: “The New World of Work” – Mindfulness and Bringing Humanity to the Workplace with Sean Tolram of HSBC and My Trained Mind 20:55

5M ago20:55

20:55

Sean Tolram is Mindfulness Programme Manager at HSBC and Founder of My Trained Mind where he is passionate about helping professionals build happy, healthy, and successful careers. Mike Petrusky asks Sean about his journey into mindfulness and why he believes that the modern workplace needs to focus on humanity if we hope to create thriving organiz…

1
#124 So optimiert die Versicherungskammer Bayern die Customer Experience. Frank Pöhlmann bei Peter Pirner 36:17

5M ago36:17

36:17

Frank Pöhlmann (Versicherungskammer Bayern) im Gespräch mit Peter Pirner Gerade in der DACH Region erlebe ich, dass sehr viele Versicherungen aktiv an der Customer Experience der Versicherungsnehmer arbeiten. Mit ganz speziellen Ansätzen, wie man allein auf CX-Talks feststellen kann. Heute beschäftigen wir uns mit dem CX-Lab der Versicherungskammer…

Podcaster verdt å lytte til

Experience Management Podcaster

Podcaster verdt å lytte til

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CX-Talks - Insights, Technologie und Management für bessere Customer Experience

Peter Pirner

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Student Experience Management

Student Experience

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Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace Technology

Eptura™

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Ep. 339: “How Do We Turn It Around?” – Workplace Resilience, Creativity and Culture with Author Rex Miller 24:08

1
#133 Wie Henkel die Friseurbranche mit MarTech revolutiert. Katharina Roscher bei Peter Pirner 39:00

1
Ep. 338: “Attract a Hybrid Workforce” – Creative Workplace Strategies and Innovative Design with Albert De Plazaola of Unispace 21:54

1
Ep. 337: “Calculate the Risks” – Communicate with Courage to Overcome Challenges in FM and the Workplace with Author Michelle Gladieux 20:38

1
Ep. 336: “What Lies Ahead?” – AI’s Role in Solving Key Challenges in Facility Management with Dean Stanberry, SFP, CFM of the IFMA Global Board of Directors 21:36

1
#132 Bessere Kundeninsights durch neue Methoden und Technologien? Eine aktuelle Gesamtschau von Peter Pirner 28:29

1
Ep. 335: “Be Aware” – Disruptive Workplaces and Creating Future-Proof Work Environments with Tom Ryckaert of 2nRich & IFMA Belgium 20:10

1
Ep. 334: “Understand the Challenges” – Facility Management and CRE Tech Leadership in 2025 with Ed Buckley of TDIndustries 22:33

1
#131 Die Forrester Predictions 2025. Maxie Schmidt bei Peter Pirner 43:22

1
Ep. 333: “Farewell 2024” – Embracing Change in Facility Management, CRE, and the Workplace with Podcast Host Mike Petrusky 19:05

1
Ep. 332: “Free Up More Time” – Leveraging FM Tools & Strategies for Better Building Operations with Lyle D. Gladney, CFM, FMP, CPMM of Clairmont Oaks 14:15

1
#130 State of CX Management 2024. Zu viel Analyse - zu wenig "Machen"? Die Podiumsdiskussion mit Peter Pirner 35:43

1
Ep. 331: “It Takes Everyone” – FM Technology & Leading Change in the Hybrid Workplace with Aimee Grossman, CFM, Lena Thompson, IFMA Fellow, and Sarah Burns 21:19

1
ENCORE: Innovation and Inspiration for Facility Management, CRE, and Workplace Leaders with Kay Sargent, Geoff Snavely, and Sarah Sims, CWP 52:23

1
#129 Zielgruppen richtig verstehen. Die Initiative 50+. Ines Imdahl (rheingold salon) bei Peter Pirner 34:17

1
Ep. 330: “A Curious Nerd” – Data Governance, AI, and Embracing FM Innovation with Drew DePriest, MCR.w, WELL AP of McKesson 22:11

1
Ep. 329: “Understanding Occupier Sentiment” – Exploring the Research into Office and Real Estate Trends with Julie Whelan of CBRE 22:33

1
#128 Wie KI Kundenfeedbacksysteme (VoC) verändert. Svenja Niemeyer & Martin Meyer-Gossner (Qualtrics) bei Peter PIrner 40:31

1
Ep. 328: “A Digital Infrastructure” – Building Technologies & Smarter Workspaces for Optimizing Human Health with Erin McDannald of Elevated 21:56

1
Ep. 327: “Ask Questions” – Building Resilient Organizations by Preparing for Change with Jim Frawley of Bellwether 23:49

1
#127 CX Kennzahlen nutzen - aber richtig! Maxie Schmidt (Forrester) bei Peter Pirner 39:24

1
ENCORE: “Radical Change in Facility Management” with Lena Thompson, Kay Sargent, Mayra Portalatin, and Geoff Snavely 27:25

1
Ep. 326: “It’s A Lot of Fun” – Engaging Our Community of Facility Management Young Professionals with Allecia Mcdonald of Cushman & Wakefield & IFMA MSP 22:08

1
#126 So wird die Customer Experience bei XXXLutz optimiert. Christina Böchheimer bei Peter Pirner 28:53

1
Ep. 325: “Try New Things” – How Innovative Design Supports Health and Wellbeing in the Workplace with Jessica Cooper, Francisco Lasta, OTR/L, Assoc. AIA, and Katie Sargent of Work Design Magazine 21:33

1
Ep. 324: “Prioritize Well-being” – Data-Driven Solutions for Improving Workplace Experience with Bryan Berthold of Cushman & Wakefield 21:32

1
#125 Next Level Customer Journey Orchestration mit Kundenfeedback (VoC). André Mayer (Medallia) bei Peter Pirner 30:32

1
Ep. 323: “Create a Magic Moment” – Innovative Guest Services and Facility Management Strategies with Bianca Angelico of On Verve 20:09

1
Ep. 322: “The New World of Work” – Mindfulness and Bringing Humanity to the Workplace with Sean Tolram of HSBC and My Trained Mind 20:55

1
#124 So optimiert die Versicherungskammer Bayern die Customer Experience. Frank Pöhlmann bei Peter Pirner 36:17

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