Beste LiveChat podcaster (2024)

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04 - Why Creativity Still Matters in Customer Service - With Joey Willoughby-Rainsford 42:07

11d ago42:07

42:07

Send us a text In this festive episode, Karen Levett chats with Joey Willoughby-Rainsford, a digital content specialist at Ofcom, about the evolution of customer service and the ever-growing need for a human touch in a tech-driven world. From their shared beginnings at Which? to Joey’s innovative role at Ofcom, they dive into how creativity, empath…

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03 - Mastering Customer Service with Debbie Whybrow 40:15

3M ago40:15

40:15

Send us a text In this episode, Karen Levett chats with one of her top advisors, Debbie Whybrow, who shares insights from her years of experience in customer service. Debbie discusses her journey, the skills needed for great service—like empathy, patience, and active listening—and how to turn frustrated customers into loyal advocates. They also exp…

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02 - Pies, Pizza, and Outsourcing Customer Service - With Todays Guest Sturdy Foods 25:29

4M ago25:29

25:29

Send us a text In this episode, Karen sits down with Sam Taylor, Marketing Manager at Sturdy Foods. They discuss the story of Yorkshire Handmade Pies and the Homemade Pizza Club, exploring how LiveChat Factory became an essential partner in delivering top-notch customer service. Sam shares insights on the challenges and rewards of outsourcing custo…

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01 - Welcome to the LiveChat Factory Podcast 5:30

5M ago5:30

5:30

Send us a text Welcome to the LiveChat Factory Podcast. In our trailer episode, we're diving into what you can expect from this exciting new journey. I'm Karen, your host, and I'll be sharing insights on upcoming episodes, featuring interviews with clients discussing the ins and outs of outsourced customer service. We'll explore the benefits, chall…

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#27. Rand Fishkin: Think Big, Start Small - the No-Bulls! Guide to Starting a Business 26:52

7+ y ago26:52

26:52

Rand Fishkin shares his insights about starting a business and surviving the first, tough years. We also get to know why his mustache became more famous than most of the companies on the market."It's OK to build something small, it's OK if it doesn't work out, maybe it will work next time. Don't judge yourself too harshly and don't compare yourself…

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#26. Krister Haav/Toggl: How to Manage a Remotely Working Team 31:11

8y ago31:11

31:11

Krister Haav, co-founder of Toggl, describes pros and cons of having a remote team. Since Toggl hires people from 16 countries, Krister is an expert in hiring, managing and motivating people working remotely.Av LiveChat

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#25. Sançar Sahin/Typeform: The Art of Getting Customer Feedback 26:19

8y ago26:19

26:19

Listen to Sançar Sahin, the Director of Marketing at Typeform, revealing secrets of creating a successful customer feedback strategy and getting honest feedback from employees.Av LiveChat

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#24. Bill Macaitis/Slack: How to Scale Your Business the Way Slack Does 24:22

8y ago24:22

24:22

Bill Macaitis, former Salesforce and Zendesk executive and Slack's first Chief Marketing Officer, talks about what's the most important in business. Is there is a recipe for success?Av LiveChat

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#23. Brian Dean/Backlinko: An Advanced Guide to SEO Optimization and Website Architecture 21:40

8y ago21:40

21:40

Brian Dean from Backlinko dispels myths about SEO and shares best practices about how to optimize your website for SEO. He also gives pieces of advice on how to build website architecture that customers and SEO crawlers love!Av LiveChat

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#22. J.Swierczak/LiveChat: How to Successfully Manage SaaS Inbound Sales and Gain More Customers 17:49

8y ago17:49

17:49

Today, I’m talking about inbound sales strategy with Jacob ?wierczak, LiveChat Customer Success Manager who will share his experience and insights about inbound sales.Av LiveChat

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#21. John Hall/Influence & Co.: The Definition of Content Marketing 23:38

8y ago23:38

23:38

John Hall, the co-founder and CEO of Influence & Co., talks about the definition of content marketing. It's about providing value and building trust!Av LiveChat

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#20. Mat Patterson/HelpScout: How to Build Your First Customer Support Team 21:43

8y ago21:43

21:43

From this episode, you'll learn from Mat from HelpScout how to hire right people for your team and what customer service metrics are the most important.Av LiveChat

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#19. Sujan Patel: How to Build Your Personal Brand 18:09

8y ago18:09

18:09

Sujan Patel, the co-founder of Web Profits, a marketing expert and adrenaline junkie reveals the secret of how to build a personal brand.Av LiveChat

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#18. Anastasia/Shopify Partners: How to Get More Website Visitors 19:22

8y ago19:22

19:22

Anastasia Philopoulos is a Content Creator with the Shopify Partner Program and a chocolate stout beer lover. In this episode, she shares her insights into how to get more website visitors.Av LiveChat

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#17. Kelly Roach: How to Be a Better Salesperson and Stand out from the Competition 14:27

8y ago14:27

14:27

Kelly Roach an International best-selling author and the CEO of Kelly Roach Coaching. In this episode, she shares insights on how to become a better entrepreneur and a better salesperson.Av LiveChat

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#16. Lute Atieh: Business and Technology - How It's Changing the World We're Living In 22:47

8y ago22:47

22:47

With Lute Atieh, the COO and VP at the American Business & Technology University, and a pilot, I'm talking about the technology and the future of business.Av LiveChat

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#15. Shep Hyken: Customer Service Then, Now and in the Future 25:14

8y ago25:14

25:14

My today's guest is Shep Hyken, customer experience expert, and New York Times bestselling author. We're talking about the evolution of customer service and customer experience.Av LiveChat

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#14. Shauna Moran/Shopify: How to Prepare Your Online Business for Holiday Season 12:26

8y ago12:26

12:26

Shauna Moran from Shopify team shares the best ways of preparing your online business for the holiday season and accelerating your sales.Av LiveChat

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#13. Paolo Fabrizio: Social Customer Service Is What Your Customers Are Looking For 18:58

8y ago18:58

18:58

If you want to deliver exceptional customer service, you can't forget about social networks. My today's guest is Paolo Fabrizio, a social customer service expert, author, and speaker.Av LiveChat

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#12: Michal Leszczynski/GetResponse: How to Successfully Get Started with Email Marketing 18:11

8y ago18:11

18:11

Here's an interview with Michal Leszczynski, Content Manager at GetResponse, who reveals all secrets of successful marketing campaigns. I'm also presenting a step-by-step guide to get started with email marketing!Av LiveChat

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#11 Suzie Blaszkiewicz/GetApp: An Essential List of Must-Have Apps for Small Business 9:55

8y ago9:55

9:55

Think about any task that would be easier to complete thanks to an app - it's almost certain that such app already exists. That's why today I'm presenting with Suzie Blaszkiewicz from GetApp an essential checklist of must-have applications every startup or young business should have!Av LiveChat

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#10. Mick Griffin/Brand24: Social Media for Business: Yes or No? 19:37

8y ago19:37

19:37

If you ever wondered when is the right time to create a business social media account, you should listen to the interview with Mick Griffin, Brand24 Chief Revenue Officer, and social media expert!Av LiveChat

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#09. Adam Toporek: Everything You Have to Know About Extraordinary Customer Service 13:13

8+ y ago13:13

13:13

Even if you don't hire customer service reps, you are a one-man support team every time you talk with your customers. Here's everything you should know about delivering awesome customer experience!Av LiveChat

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#08. Emi Mosiewicz/LiveChat: How to Create the Ideal Customer Profile Step by Step 14:34

8+ y ago14:34

14:34

Creating an ideal customer profile can help you to understand why are your customers buying from you. The more you know about them, the easier it is to spot opportunities to sell them new products.Av LiveChat

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#07. Jo Janowska/LiveChat: How to Create a Knowledge Base 9:57

8+ y ago9:57

9:57

A knowledge base is an essential part of every customer service as it allows your customers to self-help. Luckily, its creation is not a great deal. Thanks to my guest's tips, you'll be able to build it yourself!Av LiveChat

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#06. Filip Jaskolski/LiveChat: How to Drive Traffic to Your Website and Increase Sales 10:58

8+ y ago10:58

10:58

You don't have to go into paid advertising to get more website visits, there are lots of other methods helping to attract visitors. From this episode, you'll learn how to drive traffic to your website and get thousands of customers.Av LiveChat

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#05. Jonny Everett/The Chat Shop: Make It Easy to Buy from You - How to Sell Online 13:37

8+ y ago13:37

13:37

In today's episode, you'll learn how to setup your website, so people want to buy from you. Today's guest is Jonny Everett, the Director of Customer Development and co-founder at The Chat Shop, who shares his knowledge about how to plan online selling and what mistakes to avoid.Av LiveChat

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#04. Bartosz Goralewicz/Elephate: Boost Your Website Traffic – SEO for Dummies 11:57

8+ y ago11:57

11:57

If you don't know "how to SEO," you will love this episode. It will help you to make the first steps in the world of SEO, and bring free, organic traffic and valuable leads to your website.Av LiveChat

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#03. Szymon Klimczak/LiveChat: The Secret of Damn Good Copy That Sells - What Is Value Proposition 11:19

8+ y ago11:19

11:19

If you want to write a damn good, persuasive copy, you can't miss this episode. You'll learn why value proposition is so important for your customers. You'll also learn how to sell benefits, not products!My special guest - Szymon Klimczak, LiveChat CMO!Av LiveChat

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#02. Julia Wojcik/LiveChat: How to Design a Killer Website from Scratch 13:15

8+ y ago13:15

13:15

Today's episode is dedicated to one of the most important investments for most businesses: a website. Your website reflects you as a business owner and professional, so it's crucial that it's fetching, user-friendly and effective. In this episode, I'll give you a couple of tips on how to evaluate the effectiveness of your website. Enjoy!…

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#01: Alicja and Jo/LiveChat: How to Do Market Research and Beat the Competition 10:45

8+ y ago10:45

10:45

You don’t need to hire a market research specialist to learn about your competition or to find out who your customers are and what they need. After listening to this episode you’ll be able to gather all the information you need to develop a successful strategy for your new business.Av LiveChat

Podcaster verdt å lytte til

LiveChat Podcaster

Podcaster verdt å lytte til

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The LiveChat Factory Podcast

Karen Levett

1
Business Sidekick: LiveChat Podcast

LiveChat

1
04 - Why Creativity Still Matters in Customer Service - With Joey Willoughby-Rainsford 42:07

1
03 - Mastering Customer Service with Debbie Whybrow 40:15

1
02 - Pies, Pizza, and Outsourcing Customer Service - With Todays Guest Sturdy Foods 25:29

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01 - Welcome to the LiveChat Factory Podcast 5:30

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#27. Rand Fishkin: Think Big, Start Small - the No-Bulls! Guide to Starting a Business 26:52

1
#26. Krister Haav/Toggl: How to Manage a Remotely Working Team 31:11

1
#25. Sançar Sahin/Typeform: The Art of Getting Customer Feedback 26:19

1
#24. Bill Macaitis/Slack: How to Scale Your Business the Way Slack Does 24:22

1
#23. Brian Dean/Backlinko: An Advanced Guide to SEO Optimization and Website Architecture 21:40

1
#22. J.Swierczak/LiveChat: How to Successfully Manage SaaS Inbound Sales and Gain More Customers 17:49

1
#21. John Hall/Influence & Co.: The Definition of Content Marketing 23:38

1
#20. Mat Patterson/HelpScout: How to Build Your First Customer Support Team 21:43

1
#19. Sujan Patel: How to Build Your Personal Brand 18:09

1
#18. Anastasia/Shopify Partners: How to Get More Website Visitors 19:22

1
#17. Kelly Roach: How to Be a Better Salesperson and Stand out from the Competition 14:27

1
#16. Lute Atieh: Business and Technology - How It's Changing the World We're Living In 22:47

1
#15. Shep Hyken: Customer Service Then, Now and in the Future 25:14

1
#14. Shauna Moran/Shopify: How to Prepare Your Online Business for Holiday Season 12:26

1
#13. Paolo Fabrizio: Social Customer Service Is What Your Customers Are Looking For 18:58

1
#12: Michal Leszczynski/GetResponse: How to Successfully Get Started with Email Marketing 18:11

1
#11 Suzie Blaszkiewicz/GetApp: An Essential List of Must-Have Apps for Small Business 9:55

1
#10. Mick Griffin/Brand24: Social Media for Business: Yes or No? 19:37

1
#09. Adam Toporek: Everything You Have to Know About Extraordinary Customer Service 13:13

1
#08. Emi Mosiewicz/LiveChat: How to Create the Ideal Customer Profile Step by Step 14:34

1
#07. Jo Janowska/LiveChat: How to Create a Knowledge Base 9:57

1
#06. Filip Jaskolski/LiveChat: How to Drive Traffic to Your Website and Increase Sales 10:58

1
#05. Jonny Everett/The Chat Shop: Make It Easy to Buy from You - How to Sell Online 13:37

1
#04. Bartosz Goralewicz/Elephate: Boost Your Website Traffic – SEO for Dummies 11:57

1
#03. Szymon Klimczak/LiveChat: The Secret of Damn Good Copy That Sells - What Is Value Proposition 11:19

1
#02. Julia Wojcik/LiveChat: How to Design a Killer Website from Scratch 13:15

1
#01: Alicja and Jo/LiveChat: How to Do Market Research and Beat the Competition 10:45

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