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Are you ready to elevate your project management game? Welcome to a dynamic podcast designed to disrupt traditional thinking and revolutionize your approach to project management. Blending the powerful frameworks, methodologies, and mindsets of the PMBOK, Agile, Scrum, and Kanban, infused with a strong focus on personal development, this podcast delivers real-world strategies and transformative insights. Hosted by a seasoned professional holding PMP, CAPM, and CSM certifications and boasting ...
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My Manager Coach

Jody Bagno-Dill

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Struggling to mobilize your team and feeling like management shouldn't be this hard? I have good news for you. You’re in the right place. Welcome to My Manager Coach, a podcast for leaders who want to stop managing problems and start building momentum. I’m Jody Bagno-Dill, your executive coach and growth strategist with over 20 years of experience helping companies scale, thrive, and earn national recognition—including spots on the Best Places to Work list in the San Francisco Bay Area for m ...
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Welcome to The Leader Manager Coach Podcast, where we take a deep dive examining knowledge, philosophies, wisdom and insight to help you lead, manage and coach in football, sport and life. Leader Manager Coach is presented by Rob Ryles. Rob is a UEFA qualified coach with a League Managers Association qualification and a science and medicine background. He has worked in the football industry in Europe, USA, Asia and Africa; at International, Premiership, League, Non League and grass roots lev ...
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Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you. I'm Carly Agar, your trusty 10+ year CS veteran and award-winning ...
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If you have ever walked out of an interview thinking I nailed that and still did not move forward, this episode is your wake up call. Today, I’m breaking down one of the most common reasons qualified CSMs struggle to land offers even when they prepare and practice. Most candidates prep for every interview the exact same way, and it quietly works ag…
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Scrum looks simple on paper. PMI makes sure you understand it under pressure. In this episode, we break down the Scrum 3-5-3 framework in plain language so it actually sticks. That means 3 Roles, 5 Events, and 3 Artifacts, plus how PMI expects you to think about them on the CAPM, PMP, and PMI-ACP exams. This is not a definitions episode. It’s about…
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What if the reason you feel stuck in your Customer Success career has nothing to do with your performance and everything to do with the path you’re blindly following? On today’s episode, I’m unpacking the uncomfortable truth about traditional CS career paths and why doing “the next logical step” can quietly derail your growth, happiness, and earnin…
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If your customer calls feel stiff, boring, or like both of you are counting down the minutes until it’s over, you’re not imagining it, and it’s costing you more than you think. That’s why in this episode, I’m breaking down the simple shifts that turn awkward, check-the-box customer calls into conversations your customers actually want to show up to…
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What if landing your next big career move comes down to one simple shift in how you approach your job search? Most people treat job hunting like a chaotic scramble — hopping between LinkedIn and job boards whenever they feel like it, but never actually gaining momentum. That’s why in this episode, I’m breaking down the exact four time blocks you ne…
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Rejection hurts, but it also sharpens you. This episode breaks down how being overlooked, dismissed, or underestimated can become the exact pressure that turns you into a leader people respect. Inside this conversation, you’ll hear the real mindset shift behind going from Rejected PM to Respected PM. No fluff. No theory. Just practical insight that…
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What if asking for a raise didn’t sound needy, but strategic? In today’s episode, we talk with Paul Lefcourt — national leader, co-founder, and master negotiator — about how to turn compensation conversations into business proposals. If you've ever wondered how to make your manager drop their guard when asking for more, or how to stand out in annua…
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Failing the PMP exam hits harder than people admit. It’s not just a score report. It’s the silence afterward. The self-doubt. The pressure to act like you’re okay while your confidence is quietly sinking. This episode pulls back the curtain on the part no one prepares you for — the emotional crash after failing and the real work required to rebuild…
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What if the only thing standing between you and a job offer you actually want is a strategy you haven’t heard yet? In this episode, I’m breaking down the real story behind how Amy went from a brutal late-stage rejection at MongoDB to signing a $150K base offer, PLUS negotiating an extra 10K just weeks later. You’ll hear the exact steps she took to …
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How long does it truly take to earn the CAPM certification? The honest answer: it depends on your starting point and your schedule. While a 90-day timeline is possible, it's an aggressive pace. For most new project managers, four to five months is the ideal window to study, build confidence, and avoid overwhelm. In this episode, I will share realis…
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Delegation isn’t just handing off tasks. It’s the skill that separates overwhelmed project managers from confident leaders who move the room, protect their time, and elevate their team. In this episode, I will break down the real reason delegation feels uncomfortable. because of the control, trust, and fear of things going sideways, but I will show…
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What if the fastest way to rebuild your career confidence isn’t another resume update or headline hack, but a game you play at the holiday dinner table? In this quick, punchy episode, I share the deceptively simple activity I first tried with my own family and how it genuinely changed how I see myself and my career. Instead of diving into another r…
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Stop settling for “good enough.” Most project managers don’t fail because of lack of skill—they fail because they accept mediocrity as the norm. This episode breaks that cycle. In this powerful conversation, you’ll learn why mediocre habits quietly destroy your influence, delay your growth, and limit the trust your team places in you. More importan…
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Comfort feels good… until it becomes the barrier between you and your CAPM certification. In this episode, I break down the mindset shift every CAPM candidate must make: Stop planning forever and start executing consistently. You can’t talk your way into this certification. You can’t “feel ready” into it. You must act your way in. I walk through ei…
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Most people talk. Leaders communicate. And the difference between the two? It’s not titles. It’s not data. It’s the voice behind the message. This episode breaks down nine leadership communication principles that shift you from sounding unsure… to sounding undeniable. You’ll learn how to anchor your message with stories, ask questions that drive ow…
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AI isn’t here to replace you—unless you let it. What if you could flip the script and use AI to become the most valuable Customer Success Manager in the room, no matter what your company throws at you (or doesn’t)? In this episode, I reveal the two high-impact ways CSMs are actually leveraging AI to stand out—one that repositions you as a trusted c…
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🔥 EPISODE OVERVIEW Too many project managers lose their voice trying to please the loudest critic in the room. In this episode, I will unpack how the “validation trap” quietly steals confidence, derails projects, and turns strong leaders into silent performers. Using real-world stories and eight powerful principles, I will explain how to lead with …
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🎙️ Simplifying Project Management: 🔥 EPISODE OVERVIEW Ever tried to explain project management and watched eyes glaze over? In this episode, I will do my very best to simplify the complex world of project management by using kid-friendly analogies that make anyone... Yes, even a 5-year-old understands what project managers actually do. From baking …
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Think your LinkedIn profile is working hard to get you noticed by recruiters? Think again. Most job seekers (yes, even experienced CSMs) are practically invisible and it has nothing to do with the job market, your background, or even your Customer Success resume. In this episode, I break down the six silent LinkedIn mistakes that are killing your v…
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🔥 EPISODE OVERVIEW Most projects don’t blow up; they sometimes quietly sink. This episode exposes the hidden risks that leaders overlook when status reports appear green, communication feels busy, and no one wants to admit something’s wrong. You’ll learn how to spot silent failure early, challenge assumptions with confidence, and lead your team wit…
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🔥 EPISODE OVERVIEW Projects fail… but real leaders rise. This episode provides you with the mindset and tools to lead with confidence under pressure—protecting your team, communicating with authority, and standing your ground when the stakes are high. ✅ 1:1 COACHING If imposter syndrome is slowing you down or you’re not leading with the confidence …
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What if the only thing holding back your Customer Success career is a resume that’s getting ignored even though you KNOW you bring the results, experience, and drive? In this episode, I share the real story of Maya, a seasoned Customer Success Manager (CSM) with a killer track record who was stuck applying into the void. She thought her Customer Su…
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You’ve seen the list. “Best Places to Work.” But your company isn’t on it... yet. So what gives? In this episode, we break down the 5 disciplines that separate award-winning workplaces from the ones that miss the mark. Whether you’re leading a small team or an entire organization, these habits are the building blocks of a culture people want to sta…
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Have you ever nailed every job interview question but still walked away with nothing but a “thanks, but no thanks”? You’re probably blending in without even realizing it. In this episode, I’m revealing the real reason great Customer Success candidates keep getting passed over. And it’s not your experience, it’s that your stories sound like everyone…
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Ever feel like your career is stalled because you’re waiting for someone to notice all your hard work? Honestly? That “wait and hope” strategy is costing you months (if not years) on the path to your next promotion. That’s why I’m breaking down the exact step-by-step strategy I use with my coaching clients to reverse engineer their career growth an…
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What happens when the leader of a world-class band starts to unravel? And what can managers learn from the way legendary musicians handle tension, trust, and breakdowns? In this episode, Jody sits down with Greg Errico, founding drummer of Sly and the Family Stone and Rock & Roll Hall of Fame inductee. Greg shares his behind-the-scenes perspective …
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Ever find yourself making it to the final round interview, only to get that dreaded rejection again and again with zero real feedback? I see it all the time, and that’s why in this episode, I’m breaking down exactly why it happens, straight from a real client success story. Meet “Sarah”, ten years deep in Customer Success, landing interviews left a…
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In this episode, Jody Bagno-Dill takes you inside an unforgettable experience: sitting in on a jazz recording session led by the legendary Jamie Davis and filled with additional Grammy-winning artists. As the musicians created magic in the studio, leadership gold was on full display, and the lessons are surprisingly transferable to the workplace. F…
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Ever been told to just “wait until after the holidays” before you get serious about your job search? That advice drives me up the wall, and in this episode, I’m breaking down why October is actually the secret launchpad for your next Customer Success job. While everyone else is slowing down, I’ll show you how to get ahead with the same three-part s…
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🚀 Ready to Master the CAPM Exam with Confidence? Together, we’ll prove that failure is just another step toward success. 🌟 Remember: This test doesn’t define you... It REVEALS WHERE YOU CAN GROW. YOU GOT THIS! 🌟 Struggling with test prep or feeling overwhelmed? YOU GOT THIS! This empowering guide will transform your study process into a roadmap for…
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Think company research has to take hours? Think again. Most job seekers either fall down endless rabbit holes or show up unprepared and it's costing them interviews, offers, and even salary. That’s why in this episode, I bring in Olivia, our Director of Customer Success, to reveal the game-changing strategy for researching any company in just 15 mi…
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📌 Ready to transform your project management skills and unlock success? This empowering guide breaks down the 7 essential steps to mastering project artifacts, providing you with proven strategies to thrive in every project you tackle. 💪 Here is what you'll discover in today's episode: ✅ Transform your approach to project management using powerful …
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In today’s episode, Jody reveals the 5 biggest frustrations that most managers experience but rarely talk about. From disengaged teams to emotionally reactive employees and the silent epidemic of burnout, Jody gets real about what’s making managers want to quit. If you’ve ever thought, “Why do I have to chase adults to do their jobs?” or felt invis…
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🌟 Ready to take your career in project management to the next level? This empowering guide will show you how to transform your self-development journey with 7 proven strategies that every project manager needs! 🚀 From mastering the basics to expanding your skillset with tools like Jira, Asana, and Microsoft Project, these personal empowerment tips …
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🌟 Stop Documenting Drama, Start Driving Progress! Are your projects stuck in endless conflict cycles? 🚨 It's time to break free and drive real progress! 💪 What you'll learn in today's episode: ✅ How to turn conflicts into growth opportunities with a GROWTH-MINDSET! ✅ The secret to documenting the plan, not the drama, for project success. ✅ Personal…
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Mastering WBS: The Key to Project Success! 🚀 🚀 Ready to master the Work Breakdown Structure (WBS) and unlock project success? This empowering guide is packed with proven strategies to help you transform your approach to project management! Whether you're tackling complex deliverables, breaking down work into manageable packages, or allocating resou…
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Ever feel like product, sales, or engineering just doesn’t get you, or worse, ignores your most urgent requests? Here’s the uncomfortable truth—being amazing with customers isn’t enough to get you promoted (or even layoff-proof) in Customer Success anymore. In this episode, I share a powerful, never-talked-about strategy that unlocks rapid career g…
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🚀 Ready to thrive in project management and transform your career? This empowering guide reveals the 6 skills you need to succeed. From assertive communication to building a support network, we break it all down step by step to help you thrive in a challenging yet rewarding field. 💼 🔥 In this episode, you’ll learn: ✅ Proven strategies to master ass…
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The Confidence Hack Every PM Needs Today 💡 💡 Are you ready to conquer imposter syndrome and unlock the confidence every project manager needs? This empowering guide is packed with proven strategies to transform your mindset and thrive in your career like never before! 🚀 Whether you're navigating high-stakes projects or driving growth, this episode …
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What if everything you thought you knew about landing your dream job was wrong? Imagine going from total job-search exhaustion and crickets in your inbox to signing your ideal offer at Salesforce in just six weeks. In this episode, I reveal exactly how my client “Mallory” ditched the grind of endless applications and rejections, and instead used th…
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🚀 Ready to unlock your full potential and commit to personal growth? Bet on Yourself: The Key to Self-Development 🎯" delivers the proven strategies you need to transform your mindset and take bold steps toward your goals! Say goodbye to excuses ❌ and hello to unstoppable growth Your self-development journey starts here 💪 In this empowering episode,…
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Did you know that 64% of B2B buyers say all vendor marketing content sounds the same? If your messaging sounds like your competitors, you may already be invisible. In this episode, we unpack how to build a true differentiator in your marketing—one that not only sounds good but sparks actual word-of-mouth buzz. Jody Bagno-Dill shares lessons learned…
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📩 One email can shake an entire team, but how you respond makes ALL the difference! Are you ready to transform your leadership style and build an amazing work environment? In this empowering guide, discover proven strategies to lead with emotional intelligence, assertive communication, and a growth mindset. Learn how to protect your team, foster tr…
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🚀 Ready to transform your project management career and elevate your potential? In this empowering guide, discover the 5 Best Project Management Certifications to help you thrive in today's competitive landscape! Whether you're just starting or looking to level up, this episode has proven strategies to get you there. YOU GOT THIS! 💪 ✨ What you'll l…
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Stop Wasting Time: Choose the RIGHT Certification 🚀 🚀 Stop Wasting Time! Choose the RIGHT Certification for YOUR Project Management Career Today! 💼 Tired of chasing certifications that don't align with your goals? From actionable study tips to personal empowerment insights, this episode is packed with everything you need to thrive in project manage…
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What if I told you the #1 thing sabotaging your Customer Success interviews isn’t your experience, your skills, or even your nerves... but overthinking before you ever walk in the door? If prepping for interviews sends you spinning into self-doubt and second-guessing every possible question, this episode is the one you can’t afford to skip. I’m sit…
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Why New PMs Fail: 8 Lessons You MUST Learn Today! 🚨 Why do so many new project managers struggle? Are you ready to break the cycle? 🌟 This empowering guide reveals the 8 CRITICAL lessons every new PM MUST learn to achieve success! 🔥 What you'll learn from this EPISODE: - Proven strategies to transform from overwhelmed to on top of it! - Assertive c…
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Are you losing sales after a great presentation and you're not sure why? It is probably not your product, service or even your presentation. There is a good chance your presentation wasn't tailored for the Personal Vibe Style you were presenting to. Listen in as Jody emphasizes the importance of understanding personal vibe styles to tailor sales pr…
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Rise Under Pressure: Master PM Confidence Today! 🔥 Feeling the pressure as a project manager? It's time to RISE and MASTER your confidence under pressure! 🚀 Remember, the pressures of project management are not going away, but your ability to thrive under them is what sets you apart. Transform from victim to victor, and start leading with unwaverin…
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Master Executive Presence: 8 Game-Changing Tips 🌟 Ready to master executive presence and take charge like never before? Learn 8 game-changing tips to transform your leadership skills and command any room! 💡 This isn’t just about managing meetings, but it’s about commanding them! 🔥 In this episode, you'll discover how to: ✅ Adapt your communication …
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