Beste Social Housing podcaster (2024)

1
AI and Social Housing: First Steps, Challenges and Opportunities | Episode #028 52:46

10d ago52:46

52:46

In this episode of the Social Housing Podcast, we're delighted to welcome Hassan Bahrani, Director of IT, Cyber and Data Security at Thirteen Group, and Nick Atkin, CEO at Yorkshire Housing! Our host Gary Haynes explores the relationship between AI and its involvement within social housing and opportunities for the future.…

1
Unlocking support and collaboration with Citizens Advice | Episode #027 35:44

5M ago35:44

35:44

In this episode of the Social Housing Podcast, we're delighted to welcome James Woods, CEO of Citizens Advice Doncaster! Our host Carly Harling explores the different levels of support that Citizens Advice offer and whether housing associations are utilising it enough the way that they should be!Av Voicescape

1
Digital transformation - are we doing enough? | Episode #026 34:21

1y ago34:21

34:21

In this episode of the Social Housing Podcast, we're delighted to welcome Dave Loudon, leading sector consultant and owner of Digital Bark! Our host Peter Hudson dives into the challenges faced by the sector today and why we need to prioritise digital transformation...Av Voicescape

1
Why understanding your tenants is so important | Episode #025 33:49

1+ y ago33:49

33:49

In this episode of the Social Housing Podcast, we're delighted to welcome Hannah Harvey, Chief Operating Officer at Saffron Housing! Our host Peter Hudson dives into the challenges faced by housing associations with Saffron, and whether enough is being done to help support tenants.Av Voicescape

1
Are we utilising new technology and data enough? | Episode #024 27:54

1+ y ago27:54

27:54

In this episode of the Social Housing Podcast, we're delighted to welcome Jonathan Cocker, Chief Information Officer at Platform Housing! Our host Lewis Murray dives into the challenges faced by IT with Jon, as well as the importance of data and whether we're utilising it effectively. Make sure to subscribe and drop a comment with your thoughts!…

1
How important is it to communicate with your residents? | Episode #023 31:28

1+ y ago31:28

31:28

In this episode of the Social Housing Podcast, we're delighted to welcome Ian Wright, the CEO of the Disruptive Innovators Network! Our host Peter Hudson explores the importance of communicating effectively with your tenants with Ian, as well as some interesting anecdotes during his time at DIN! Make sure to subscribe and drop a comment with your t…

1
Why a customer-centric approach is key in the social housing sector | Episode #022 28:22

1+ y ago28:22

28:22

In this episode of the Social Housing Podcast, we're delighted to welcome Tom Robins, the CEO at Switchee! Our host John Doyle dives into the importance of customer centricity with Tom, as well as all the fantastic work Switchee are doing with the ongoing issue of damp and mould. Make sure to subscribe and drop a comment with your thoughts!…

1
Is there a recruitment issue in the social housing sector? | Episode #021 43:18

1+ y ago43:18

43:18

In this episode of the Social Housing Podcast, we're delighted to welcome Matt Baird, owner of the Social Housing Round Table! Matt is a leading recruitment specialist in the social housing sector and we hear his take on all things staffing, recruitment, skills and bringing in new ways of thinking.Av Voicescape

1
Tackling the no access problem in the social housing sector | Episode #020 18:24

2y ago18:24

18:24

In this episode of The Social Housing Podcast, Claire Heyes (ex-CEO of Corgi) discusses the issue of no access across the sector. --- Claire believes the six key factors contributing to no access are: --- 👉 Human --- 👉 Economic --- 👉 Logistical --- 👉 Technical --- 👉 Political --- 👉 Legal --- And during this conversation with our CEO, John Doyle, sh…

1
How FLS Are Solving The Scheduling Problem For Social Landlords | Episode #019 25:31

2+ y ago25:31

25:31

In this episode, John Doyle (CEO of Voicescape) sits down with Jeremy Squire to discuss how they're helping social landlords solve the scheduling problem for their operatives. --- During the conversation they discussed: --- ✅ The challenges FLS are helping social landlords solve. --- ✅ Their proposition for social landlords. --- ✅ The compliance ch…

1
Shifting from tenant enforcement to tenant support | Episode #018 32:13

3y ago32:13

32:13

For many Landlords, the pandemic has shifted the way in which they engage with their residents. With the courts closed and job loss at an all time high... The "enforcement" approach became quickly redundant, post March 2020. Residents were struggling more than they EVER had before. And Landlords like Bournville Village Trust realised the "collectin…

1
Do we have a “Pandemic of Disrepair?” | Episode #017 31:53

3y ago31:53

31:53

Do we have a “Pandemic of Disrepair?” 🤔 Over the last few months, there have been an increasing number of TV programs criticising the sector on the state of repairs and prevalence of disrepair claims. But what is the 𝐑𝐄𝐀𝐋 picture? i.e. not the “mass-media” picture but the picture from those who’re actually on the ground dealing with the reality of …

1
How Platform Housing Are Gearing Themselves Up To Provide A Top Tier Service For Their Customers In A Post-Pandemic Era | Episode #016 33:33

3y ago33:33

33:33

Like every Housing Association over the last 18 months... Platform have been faced with some monumental challenges. ❌ Backlogs of repairs. ❌ Backlogs of voids. During this podcast conversation, Lewis Murray is joined by Marc Mayall (Operations Director at Platform Property Care) to discuss Platform's road to recovery post-pandemic. Discussing areas…

1
How Thirteen Group are changing their operational model to suit the post-pandemic world needs of their staff & residents | Episode #015 25:11

3+ y ago25:11

25:11

Transformation, change and continuous improvement are words and phrases that are often over-used in the social housing sector, which to many observers suffers from a high degree of cultural inertia. And so for this weeks podcast I/we wanted to bring on a guest (Executive Director of Business & Improvement at Thirteen, Heather Ashton) who represents…

1
How Middlesbrough Council were able to use Voicescape’s engagement software to support 1,000s of Council Tax Payers to help pay their Council Tax | Episode #014 39:49

3+ y ago39:49

39:49

𝘗𝘪𝘤𝘵𝘶𝘳𝘦 𝘵𝘩𝘪𝘴... It’s May 2020, the courts are closed and you’ve got 1,000’s of council tax defaulters. Where do you even start with trying to recover that debt? 🤯 Tough question, right? Well, that was exactly what challenge the team at Middlesbrough Council were faced with this time last year. So… how did they overcome it? Well, in this week's epis…

1
Are RSL's part of the solution to the housing crisis or part of the problem? | Episode #013 17:08

3+ y ago17:08

17:08

Are RSL's part of the solution to the housing crisis or part of the problem? That's the question I wanted to discuss for this weeks episode of The Social Housing Podcast. And the best person to help me answer that question: Gerraint Oakley, Executive Director (Growth & Development) at Platform Housing. During the conversation we discussed: ✅ How th…

1
The impact of proactive engagement on income collection & arrears | Episode #012 31:03

3+ y ago31:03

31:03

Let's jump back 16 months for a minute. It's March 2020 and the world is descending into what feels (and is for a lot of people) - a state of chaos. Virtually overnight... Unemployment has gone through the roof and claims for Universal Credit are higher than they've ever been. For HA's and Landlords, like Citizen, this spells out **serious trouble*…

1
Why Digitisation Is Now More Important Than Ever For Housing Providers | Episode #011 19:11

3+ y ago19:11

19:11

There's an abundance of software/technology available to housing providers nowadays: ✅ Housing management systems. ✅ Debt/rent collection softwares. ✅ Customer experience platforms. ...and while all of this tech is great and very useful. If you're unable to tie all of these systems together. And get them to speak to one another 🗣 You're likely: A) …

1
How to communicate with tenants like it's 2021 - not 2005 | Episode #010 53:07

3+ y ago53:07

53:07

❌ Poor customer communication/service = Poor reputation. If housing providers have learned anything over the last 12 months... It's the importance of *quality communication* with tenants. Communication that's: ✅ Proactive. ❌ Not reactive. ✅ Gentle. ❌ Not forceful. ✅ 24/7. ❌ Not 9-5. And a shining example of a housing provider with that *quality com…

1
How Homes In Sedgemoor Have Reduced Rent Arrears To 0.9% | Episode #009 18:22

3+ y ago18:22

18:22

The last 12 months have not exactly been *easy* for those working in rent collection. 😣 Pandemic 😣 Job Loss. 😣 Financial Difficulties. These are ALL things tenants have had to contend with over the last year. Moving "paying the rent" down the priority list for more than a few people. Yet... Housing association - Homes in Sedgemoor - don't seem to h…

1
Building A Thriving Community For Tenant's | Episode 008 25:52

4y ago25:52

25:52

Question: If the community in which your tenant's live lacks; funding, community organisations/support groups, free access to sports & leisure centres... what impact will that have the long-term sustainability of your tenancies? 🤔 Not great, right? Look... if there's ever been a more important time to make sure the community in which your tenant's …

1
Why Was Home Ownership In The White Paper? | Episode 007 22:11

4y ago22:11

22:11

In this episode, John Doyle, sat down with Alistair McIntosh who is the CEO at HQN (Housing Quality Network) When the Social Housing White Paper was released back in November - eyebrows were once again raised as to why there was such a dominant theme of *home ownership* ...with many in the sector suggesting that including an entire chapter on the t…

1
The Tenant's Trust Problem | Episode 006 42:38

4y ago42:38

42:38

In this episode, John Doyle, sat down with Matthew Gardiner who is the ex CEO at Trafford Housing Trust. Why... despite high landlord satisfaction scores is there still a trust problem for tenants? 🤔 It's a tough question, right? Surely if the "satisfaction scores" are positive... there's nothing to worry about? Yeah... well not quite according to …

1
Journey To Becoming A Champion For Tenant's Rights | Episode 005 37:35

4y ago37:35

37:35

For our first guest of 2021, we've got someone who has dedicated her entire career to helping give Tenant's a voice. From Grenfell's impact on the Green paper to the value for money impact of Resident involvement... Leslie Channon describes her journey through the housing sector & how events like Grenfell impacted the direction of her own career, a…

1
Supporting Tenant's Mental Health Through COVID | Episode 004 22:22

4y ago22:22

22:22

Jayne Adamson a.k.a "the tenant support superhero" 🦸‍♀️ Is our guest for this episode of The Social Housing Podcast. Here are some of the topics discussed in the podcast: ✅ Her journey through the housing sector from the age of 16. ✅ How herself & believe housing have built a 16 person team of volunteers to help deal with incoming suicide calls, si…

1
Nick Atkin's Unique Views On Social Housing | Episode 003 41:52

4y ago41:52

41:52

Nick Atkin, CEO of Yorkshire Housing, is widely considered as one of the sectors most innovative thinkers. And living through a time like we are now - innovative thinkers like Nick - are the ones that will help pave the way post pandemic. --- The conversation touched on lot's of different topics within the sector, including the following: ✅ How the…

1
From Being Homeless To Helping The Homeless | Episode 002 45:27

4y ago45:27

45:27

From being homeless herself to now helping the homeless. Lara Oyedele is an example of someone who deeply understands the social housing sector. As a board trustee at Hope Housing in Bradford - she helps people dealing with homelessness get off the streets and start their journey to finding a safe place to call home. Her conversation with John Doyl…

1
Andy Burnham's Approach To Social Housing | Episode 001 27:01

4y ago27:01

27:01

In this episode of The Social Housing Podcast, CEO of Voicescape, John Doyle sat down with the Mayor of Greater Manchester - Andy Burnham. Their discussion touched on lot's of different subjects across the sector, including the following: ✅ Andy’s mission as Greater Manchester Mayor & what he’d like to see happen in the North. ✅ What Andy would lik…

1
About the podcast 0:02

4y ago0:02

0:02

What is the social housing podcast about? The Social Housing Podcast will be a series of interviews with thought leaders in the Social Housing industry, providing them an exclusive platform to speak about topics important to them, while shaping the conversation around landlords and tenants.Av Voicescape

1
Social housing and working class heritage 1:36

15+ y ago1:36

1:36

An introduction to this album.Av The Open University

1
Social housing: winners and losers 12:39

15+ y ago12:39

12:39

Iconic status or demolition? Social housing estates have had widely differing fates - which way will it go for the Carpenters' estate?Av The Open University

1
Social housing: fighting for survival 11:16

15+ y ago11:16

11:16

Shows campaigning by the Carpenters estate and the Excalibur estate to save their homes from demolition.Av The Open University

1
Social housing: sense of place 9:16

15+ y ago9:16

9:16

Residents of the Carpenters estate talk movingly about what it is about the estate that is important to them.Av The Open University

1
Global heritage: course taster 5:04

15+ y ago5:04

5:04

A sample of some of the ideas and case studies covered in the course AD281 Understanding global heritage.Av The Open University

1
Winners and losers perspective: Rodney Harrison 7:15

15+ y ago7:15

7:15

Dr Rodney Harrison of The Open University talks about the ideas in the film.Av The Open University

1
Winners and losers perspective: Alan Powers 7:01

15+ y ago7:01

7:01

Professor Alan Powers of Greenwich University talks about the ideas in the film.Av The Open University

1
Fighting for survival perspective: Rodney Harrison 5:14

15+ y ago5:14

5:14

Dr Rodney Harrison of The Open University talks about the ideas in the film.Av The Open University

1
Fighting for survival perspective: Alan Powers 2:19

15+ y ago2:19

2:19

Professor Alan Powers of Greenwich University talks about the ideas in the film.Av The Open University

1
Sense of place perspective: Rodney Harrison 8:30

15+ y ago8:30

8:30

Dr Rodney Harrison of The Open University talks about the ideas in the film.Av The Open University

1
Sense of place perspective: Alan Powers 1:34

15+ y ago1:34

1:34

Professor Alan Powers of Greenwich University talks about the ideas in the film.Av The Open University

1
Studying global heritage 5:49

15+ y ago5:49

5:49

Dr Rodney Harrison talks about studying The Open University's Course AD281: Understanding global heritage.Av The Open University

1
Global heritage: case studies 6:40

15+ y ago6:40

6:40

Dr Rodney Harrison talks about the audio and video case studies that are integral to the course AD281: Understanding global heritage.Av The Open University

1
Critical heritage studies 5:20

15+ y ago5:20

5:20

Dr Rodney Harrison, course chair of the course AD281 Understanding global heritage, explains the concept of critical heritage studies.Av The Open University

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