Is it really possible to configure enterprise content—technical, support, learning & training, marketing, and more—to create a seamless experience for your end users? In episode 177 of the Content Strategy Experts podcast, Sarah O’Keefe and Bill Swallow discuss the reality of enterprise content operations: do they truly exist in the current content…

Whether you’re surviving a content operations project or a journey through treacherous caverns, it’s crucial to plan your way out before you begin. In episode 176 of the Content Strategy Experts podcast, Alan Pringle and Christine Cuellar unpack the parallels between navigating horror-filled caves and building a content ops exit strategy. Alan Prin…

Are you looking for real-world examples of enterprise content operations in action? Join Sarah O’Keefe and special guest Adam Newton, Senior Director of Globalization, Product Documentation, & Business Process Automation at NetApp for episode 175 of The Content Strategy Experts podcast. Hear insights from NetApp’s journey to enterprise-level publis…

In episode 174 of The Content Strategy Experts podcast, Sarah O’Keefe and Alan Pringle explore the mindset shifts that are needed to elevate your organization’s content operations to the enterprise level. If you’re in a desktop tool and everything’s working and you’re happy and you’re delivering what you’re supposed to deliver and basically it ain’…

Translation troubles? This podcast is for you! In episode 173 of The Content Strategy Experts podcast, Bill Swallow and special guest Mike McDermott, Director of Language Services at MadTranslations, share strategies for overcoming common content localization challenges and unlocking new market opportunities. Mike McDermott: It gets very cumbersome…

When organizations replatform from one content management system to another, unchecked technical debt can weigh down the new system. In contrast, strategic replatforming can be a tool for reducing technical debt. In episode 172 of The Content Strategy Experts podcast, Sarah O’Keefe and Bill Swallow share how to set your replatforming project up for…

Just like discovering faulty wiring during a home renovation, technical debt in content operations leads to unexpected complications and costs. In episode 171 of The Content Strategy Experts podcast, Sarah O’Keefe and Alan Pringle explore the concept of technical debt, strategies for navigating it, and more. In many cases, you can get away with the…

In episode 170 of The Content Strategy Experts podcast, Bill Swallow and Christine Cuellar dive into the world of content localization strategy. Learn about the obstacles organizations face from initial planning to implementation, when and how organizations should consider localization, localization trends, and more. Localization is generally a key…

In episode 169 of The Content Strategy Experts podcast, Sarah O’Keefe and special guest Sebastian Göttel of Quanos engage in a captivating conversation on generative AI and its impact on technical documentation. To bring these concepts to life, this English version of the podcast was created with the support of AI transcription and translation tool…

Folge 169 ist auf Englisch und Deutsch verfügbar. Da unser Gast Sebastian Göttel sich im deutschsprachigen Raum mit KI beschäftigt, kam die Idee, diesen Podcast auf Deutsch zu erstellen. Die englische Version wurde dann mit KI-Unterstützung zusammengebastelt. Sarah O’Keefe: Was hat die generative KI mit Gedichtinterpretationen zu tun? Sebastian Göt…

In episode 168 of The Content Strategy Experts podcast, Sarah O’Keefe and special guest Leslie Farinella, Chief Strategy Officer at Xyleme, discuss the challenges facing content operations for learning content,... Read more » The post Overcoming operational challenges for learning content, feat. Leslie Farinella (podcast) appeared first on Scriptor…

In episode 167 of The Content Strategy Experts Podcast, Sarah O’Keefe, Alan Pringle, and Bill Swallow discuss the difficulties organizations encounter when they try to create a unified content experience... Read more » The post The challenges of content operations across the enterprise (podcast) appeared first on Scriptorium.…

In episode 166 of The Content Strategy Experts Podcast, Sarah O’Keefe and Alan Pringle check in on the current state of AI as of May 2024. The landscape is evolving... Read more » The post Pulse check on AI: May, 2024 appeared first on Scriptorium.Av Scriptorium - The Content Strategy Experts

In episode 165 of The Content Strategy Experts Podcast, Sarah O’Keefe and guest Patrick Bosek of Heretto discuss how the role of customer self service is evolving in the age... Read more » The post Self-service content in the age of AI with Patrick Bosek appeared first on Scriptorium.Av Scriptorium - The Content Strategy Experts

In episode 164 of The Content Strategy Experts Podcast, Alan Pringle and special guest Chris Hill of DCL talk about where you can find redundancy in your learning content, what... Read more » The post How reuse eliminates redundant learning content with Chris Hill (podcast) appeared first on Scriptorium.…

If you’ve taken the courses at LearningDITA.com and you’re interested in starting a DITA project, check out episode 163 of The Content Strategy Experts Podcast where Bill Swallow and Sarah... Read more » The post What’s next after LearningDITA? (podcast) appeared first on Scriptorium.Av Scriptorium - The Content Strategy Experts

In episode 162 of The Content Strategy Experts Podcast, Bill Swallow and Christine Cuellar discuss the benefits of single sourcing as part of your content strategy through the example of... Read more » The post Brewing a better content strategy through single sourcing (podcast) appeared first on Scriptorium.…

In episode 161 of The Content Strategy Experts Podcast, Sarah O’Keefe and Alan Pringle share their ideal world for enterprise content operations software, including specific requests for how content management... Read more » The post Our demands for enterprise content operations software (podcast) appeared first on Scriptorium.…

In episode 160 of The Content Strategy Experts Podcast, Alan Pringle and special guest Phylise Banner talk about the limitations of the learning management system, the rise of the learning... Read more » The post Rise of the learning content ecosystem with Phylise Banner (podcast) appeared first on Scriptorium.…

In episode 159 of The Content Strategy Experts Podcast, Bill Swallow and special guest Dipo Ajose-Coker share tips for moving from unstructured to structured content. “I mentioned it before: invest... Read more » The post Tips for moving from unstructured to structured content with Dipo Ajose-Coker appeared first on Scriptorium.…

In episode 158 of The Content Strategy Experts Podcast, Bill Swallow and special guest Dipo Ajose-Coker discuss the challenges of moving from unstructured to structured content. “I think we could... Read more » The post Challenges of moving from unstructured to structured content with Dipo Ajose-Coker appeared first on Scriptorium.…

In episode 157 of The Content Strategy Experts Podcast, Sarah O’Keefe and special guest Dee Lanier discuss design thinking: what it is, what it isn’t, and obstacles and ideas for... Read more » The post Design thinking & equity in design with guest Dee Lanier (podcast) appeared first on Scriptorium.Av Scriptorium - The Content Strategy Experts

In episode 156 of The Content Strategy Experts Podcast, Alan Pringle and Christine Cuellar are back discussing more pain points that Scriptorium has resolved. Discover the impact of office politics... Read more » The post Ask Alan Anything: Resolving pain in content operations (podcast, part 2) appeared first on Scriptorium.…

In episode 155 of The Content Strategy Experts Podcast, Alan Pringle and Christine Cuellar dig into pain points that Scriptorium has helped organizations resolve since 1997. “The amount of time... Read more » The post Ask Alan Anything: Resolving pain in content operations (podcast, part 1) appeared first on Scriptorium.…

In episode 154 of The Content Strategy Experts Podcast, Bill Swallow and Christine Cuellar discuss the similarities between the industry-disrupting innovations of machine translation and AI, lessons we learned from... Read more » The post How machine translation compares to AI appeared first on Scriptorium.…