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Bucci | WFMU

Bucci and WFMU

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Podcast of the weekly radio call-in show “Bucci” hosted by Bucci on WFMU. Astonishing audio adventures and mundane audio tasks. Bucci draws the picture, the callers color it in - with words! YOU can call-in too! 201-209-9368 - LIVE Tuesdays 6-7pm EST on 91.1/ 91.9FM in NYC/NJ, or stream it on wfmu.org All the Archives at https://www.wfmu.org/playlists/B2
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The program formerly known as Dinner at Andy's, The Fuzzy Glove Hour, Whores, and The Happiness Hut. Ken and Andy, also known as The Enema Boys, further lower WFMU's already abysmal standards on a weekly basis. Stunt radio which subjects the radio audience to concepts and topics which mature adults should not have to endure. Find the fatal flaw.
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Welcome to WFM Unfiltered Real conversations. Practical insights. Smarter workforce strategies. If you're responsible for workforce management, operations, or service delivery, and it feels like performance, planning, and people management are all happening under pressure — you're in the right place. WFM Unfiltered is the go-to podcast for operations leaders, contact center professionals, and senior executives who want fresh thinking and real-world solutions. Hosted by Irina Mateeva, a globa ...
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Project OutCast is an Outpost WFM production but this isn’t just about WFM schedules and calculations, this isn’t about how close your forecast variance was and this definitely isn’t about whether or not you’ve memorised the AHT formula. I do things different, I find creative solutions to real challenges and I don’t create problems and chaos to justify the need for WFM. Running a contact centre is not difficult, period. Managing people on the other hand, that requires skill which can be taug ...
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Each week WFMT goes live to the Chicago Cultural Center for concerts with emerging artists from around the world, produced by the International Music Foundation. Some shows offer solo recitals while others feature ensembles. The concerts take place beneath the world’s largest Tiffany-domed ceiling, part of a landmark building that originally housed the Chicago Public Library. The Dame Myra Hess Memorial Concerts are named for British pianist Myra Hess who organized some 1,700 free lunchtime ...
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Wake and Bake Podcast with Clay Pigeon | WFMU

Wake and Bake Podcast with Clay Pigeon and WFMU

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A digest of radio pieces from WFMU's Morning Program. Host Clay Pigeon shares his inimitable production pieces, plus Wake and Bake Radio's weekly reports on cheese, hazardous waste, weird animals, listener phone calls, today in history, and more from Wake and Bake Radio, heard in its entirety Monday through Friday, 6-9am and online here: http://www.wfmu.org/playlists/WA
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Leave a comment or suggestion Can WFM lead Ops teams to better results — not by force, but by example? In this episode I cover: 1. WFM: More Than Just Schedulers. 2. Productivity Starts at the Top. 3. Want Ops to Stick to the Plan? 4. Contact Centre Leadership, Reinvented.Av Corey Sewpersad
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Message the show! om both sides of the table — as someone who’s hired for WFM roles and as someone who’s had to fight for credibility without formal credentials. He and Irina debate whether certificates really prove capability, why vendors may be part of the problem, and how the obsession with system knowledge is holding back operational growth. Ex…
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Leave a comment or suggestion If you tuned into our last episode where we explored "Applying WFM in Outbound Contact Centres," then you're going to love today’s deep dive — because now we're taking it one step further: what if we could measure and prove the real financial gains of smart WFM Analytics? In this episode I cover: 1: The Productivity Sw…
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Surveillance scholar Chris Gilliard on Facebook's spy glasses Tomaš Dvořák - "Gameboy Tune" - "Mark's intro" - "Interview with Chris Gilliard" [0:02:57] - "Mark's comments" [0:43:09] Marie Davidson - "Demolition (Radio Edit)" [0:54:51]https://www.wfmu.org/playlists/shows/152175Av Mark Hurst and WFMU
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Leave a comment or suggestion If you’re using agent call volumes to forecast outbound workload… you’re doing it wrong. What you're really forecasting is past 'agent behaviour' and not future 'business demand'. And that’s why your schedules don’t work—and your team ignores them. In this episode I cover: 1: The Forecasting Trap 2: Why Most Outbound W…
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Message the show! We don’t usually do reruns… but this one? It earned it. WFM Unfiltered is proud to bring back one of our most popular episodes — with a sharper look and better sound — because Adriana Olteanu dropped insight that’s just too good to get buried in the archives. Adriana leads forecasting and capacity planning at Groupon, and in this …
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Message the show! Is your product manager helping—or holding you hostage? This week on WFM Unfiltered, Irina brings on Rich O’Farrell, a seasoned contact centre insider turned Product Director, to finally answer the burning question: are product managers the enemy? From call centre agent to the head of WFM product strategy at Verint, Rich has seen …
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