Anti-fascist researcher Dave Emory (spelled E-M-O-R-Y) goes into all the hidden truths and details about evil men and their trade practices.
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Southern inspirational dada.
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A show from WFMU about our shift to a digital future. Mark Hurst interviews creators and thinkers about technology, community, videogames, and whatever else is next.
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Podcast of the weekly radio call-in show “Bucci” hosted by Bucci on WFMU. Astonishing audio adventures and mundane audio tasks. Bucci draws the picture, the callers color it in - with words! YOU can call-in too! 201-209-9368 - LIVE Tuesdays 6-7pm EST on 91.1/ 91.9FM in NYC/NJ, or stream it on wfmu.org All the Archives at https://www.wfmu.org/playlists/B2
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The program formerly known as Dinner at Andy's, The Fuzzy Glove Hour, Whores, and The Happiness Hut. Ken and Andy, also known as The Enema Boys, further lower WFMU's already abysmal standards on a weekly basis. Stunt radio which subjects the radio audience to concepts and topics which mature adults should not have to endure. Find the fatal flaw.
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Welcome to WFM Unfiltered Real conversations. Practical insights. Smarter workforce strategies. If you're responsible for workforce management, operations, or service delivery, and it feels like performance, planning, and people management are all happening under pressure — you're in the right place. WFM Unfiltered is the go-to podcast for operations leaders, contact center professionals, and senior executives who want fresh thinking and real-world solutions. Hosted by Irina Mateeva, a globa ...
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Project OutCast is an Outpost WFM production but this isn’t just about WFM schedules and calculations, this isn’t about how close your forecast variance was and this definitely isn’t about whether or not you’ve memorised the AHT formula. I do things different, I find creative solutions to real challenges and I don’t create problems and chaos to justify the need for WFM. Running a contact centre is not difficult, period. Managing people on the other hand, that requires skill which can be taug ...
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Chicago's Classical and Folk Music Radio Streaming Online
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A variety show, interviews, comedy and much more! Cover art photo provided by Daniel Olah on Unsplash: https://unsplash.com/@danesduet
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Each week WFMT goes live to the Chicago Cultural Center for concerts with emerging artists from around the world, produced by the International Music Foundation. Some shows offer solo recitals while others feature ensembles. The concerts take place beneath the world’s largest Tiffany-domed ceiling, part of a landmark building that originally housed the Chicago Public Library. The Dame Myra Hess Memorial Concerts are named for British pianist Myra Hess who organized some 1,700 free lunchtime ...
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A digest of radio pieces from WFMU's Morning Program. Host Clay Pigeon shares his inimitable production pieces, plus Wake and Bake Radio's weekly reports on cheese, hazardous waste, weird animals, listener phone calls, today in history, and more from Wake and Bake Radio, heard in its entirety Monday through Friday, 6-9am and online here: http://www.wfmu.org/playlists/WA
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Discover how high-performing WFM teams inspire trust and drive success - Leading from the Front
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4:21Leave a comment or suggestion Can WFM lead Ops teams to better results — not by force, but by example? In this episode I cover: 1. WFM: More Than Just Schedulers. 2. Productivity Starts at the Top. 3. Want Ops to Stick to the Plan? 4. Contact Centre Leadership, Reinvented.Av Corey Sewpersad
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Why WFM Hiring is Failing Talented People
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33:01Message the show! om both sides of the table — as someone who’s hired for WFM roles and as someone who’s had to fight for credibility without formal credentials. He and Irina debate whether certificates really prove capability, why vendors may be part of the problem, and how the obsession with system knowledge is holding back operational growth. Ex…
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Office Gossip! Spread it. from May 29, 2025
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50:25Av Bucci and WFMU
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David Greenwood, author of the sci-fi dystopian novel "The Cloud Intern" Tomaš Dvořák - "Gameboy Tune" - "Mark's intro" - "Interview with David Greenwood" [0:02:28] - "Mark's comments" [0:39:13] Stereolab - "Aerial Troubles" [0:54:52]https://www.wfmu.org/playlists/shows/152407Av Mark Hurst and WFMU
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WFM Analytics: Your Competitive Edge - WFM Analytics in Outbound Sales
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3:16Leave a comment or suggestion If you tuned into our last episode where we explored "Applying WFM in Outbound Contact Centres," then you're going to love today’s deep dive — because now we're taking it one step further: what if we could measure and prove the real financial gains of smart WFM Analytics? In this episode I cover: 1: The Productivity Sw…
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Bucci’s Butterfly Sanctuary is open for the season from May 22, 2025
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Surveillance scholar Chris Gilliard on Facebook's spy glasses Tomaš Dvořák - "Gameboy Tune" - "Mark's intro" - "Interview with Chris Gilliard" [0:02:57] - "Mark's comments" [0:43:09] Marie Davidson - "Demolition (Radio Edit)" [0:54:51]https://www.wfmu.org/playlists/shows/152175Av Mark Hurst and WFMU
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WFM as a Strategic Weapon - Service Levels: Beyond the basics
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3:53Leave a comment or suggestion Managing Service Level is like steering a car — you can't wait until after the crash to turn. In this episode I cover: 1: Forecasting vs Guessing 2: Real-Time Agility 3: Excuses vs Reasons 4: WFM as a Strategic WeaponAv Corey Sewpersad
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Discussing "Careless People" by Facebook whistleblower Sarah Wynn-Williams Tomaš Dvořák - "Gameboy Tune" - "Mark's comments" Van Morrison - "Why Are You On Facebook" [0:53:52]https://www.wfmu.org/playlists/shows/151952Av Mark Hurst and WFMU
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Why Most Outbound WFM Plans Fail - Getting WFM to work in Outbound Sales Teams
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4:10Leave a comment or suggestion If you’re using agent call volumes to forecast outbound workload… you’re doing it wrong. What you're really forecasting is past 'agent behaviour' and not future 'business demand'. And that’s why your schedules don’t work—and your team ignores them. In this episode I cover: 1: The Forecasting Trap 2: Why Most Outbound W…
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Handling Budget Pushback: A Guide for WFM and CX Leaders
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25:22Message the show! We don’t usually do reruns… but this one? It earned it. WFM Unfiltered is proud to bring back one of our most popular episodes — with a sharper look and better sound — because Adriana Olteanu dropped insight that’s just too good to get buried in the archives. Adriana leads forecasting and capacity planning at Groupon, and in this …
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Sybil Derrible, author, "The Infrastructure Book" Tomaš Dvořák - "Gameboy Tune" - Machinarium Soundtrack - "Mark's intro" - "Interview with Sybil Derrible" [0:03:04] - "Mark's comments" [0:44:19] Adrian Carter - "SQUARES" - n/a [0:55:11]https://www.wfmu.org/playlists/shows/151759Av Mark Hurst and WFMU
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Remember Bucci's life for him. He can't remember. from May 1, 2025
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Are Product Managers The Enemy? | Rich O'Farrell
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1:03:02Message the show! Is your product manager helping—or holding you hostage? This week on WFM Unfiltered, Irina brings on Rich O’Farrell, a seasoned contact centre insider turned Product Director, to finally answer the burning question: are product managers the enemy? From call centre agent to the head of WFM product strategy at Verint, Rich has seen …
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Dan Morfitt and Mark Hurst discuss dystopian movies Music behind DJ: Tomaš Dvořák - "Gameboy Tune" - Machinarium Soundtrack Music behind DJ: - "Dystopian movies w/Dan Morfitt" WorkFromHome - "Hey!WhatAboutMe?" - MourningCommute [0:56:19]https://www.wfmu.org/playlists/shows/151547Av Mark Hurst and WFMU
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Miracle Nutrition with Hearty White Who Needs to Use the Classroom Before We Go? from Apr 24, 2025
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Stick your sensitive or incriminating documents in BUCCI'S SHREDDER! from Apr 24, 2025
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