Beste Loyalty Podcast podcaster (2024)

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In Room Dining Review: Crockfords Las Vegas - Yo-11 Podcast (E113 Season 4) 7:52

24h ago7:52

7:52

On this episode: We review in room dining at Crockfords Las Vegas. Discuss the foo order and have some laughs. Crockfords is located in Resorts World Las Vegas which house Hilton, Conrad and Crockfords. Book with TravelZork Travel for Conrad Book with TravelZork Travel for Crockford's GET YOUR ZORKFEST TICKETS -> HERE Join the TravelZork FB Group -…

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The Role of Tech in Loyalty 18:40

8d ago18:40

18:40

In Episode 27, Ahead of Loyalty Summit 2024 in Chicago, Loyalty Summit Global Chair David Feldman chats with Marcus Puffer from IBS Software about alliances, how loyalty programmanagers view technology, and the importance of technology in enabling program and member strategies

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Newscast 7: Can Starbucks return to Pike Place? 38:05

11d ago38:05

38:05

In this special segment, Rick Ferguson stands inside of Starbucks’ original Pike Place Market store in Seattle and asks: Can Starbucks leverage its loyalty program and its vaunted digital wizardry to recapture its corporate soul? Plus, we dive into research on Australian customer loyalty and chat with the VP of Marketing for Canada's Air Miles Rewa…

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Why Resorts World Is Worth A Second Look - Yo-11 Podcast (E112S4) 30:31

2d ago30:31

30:31

On this episode, the guys are in Las Vegas discussing Resorts World Las Vegas. With more than 50 food and beverage experiences to explore, Resorts World Las Vegas offers more globally inspired dishes than any other destination on the Strip. Experience our reinvented Room Service powered by Grubhub which puts food and beverage options at your finger…

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Avoiding Mistakes when Localizing Content for Loyalty Members 26:50

17d ago26:50

26:50

In Episode 26, Loyalty Summit Global Chair David Feldman chats with Matthijs Kooijman from Attached Language Intelligence about the importance of localization strategies for loyalty programs, and how the right way to speak to different customers in different countries is more than just translation.

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Real Luxury! You Need a Break at The Breakers Palm Beach - Yo-11 Podcast E111 Season 4 18:33

17d ago18:33

18:33

On this episode: Trager discusses his stay at The Breakers Hotel (Florida) and shares footage. Book your amazing stay at The Breakers via TravelZork Travel SUPPORT THE SHOW 🔔 Subscribe to Credit Card Bonus Offer Notifications! 🔔 Earn points, travel for less! https://yourbestcreditcards.com/bonus-offer-notifications/?ccid=1001 Never miss a bonus off…

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Podcast 67 - Loyal Customers As A Sales Channel 31:01

18d ago31:01

31:01

In this podcast we examine the growth of TikTok Shop, with Mark Ross of Konsort Social, and ask if social enterprise platforms could allow loyalty programs to turn top customers into a meaningful sales channel.Av Iain Pringle

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Using Redemption Data to Drive Incremental Revenue 29:24

24d ago29:24

29:24

In Episode 25, Loyalty Summit Global Chair David Feldman chats with Len Llaguno from Kyros about actuarial science and how loyalty program managers can use detailed redemption and member behavior data to drive incremental revenue and increase ROI from promotional campaigns.

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“When American Airlines Re-Books You On United Airlines” - (E110 Season 4) Yo-11 PODCAST 22:47

24d ago22:47

22:47

On this episode: Trager does some impressive miles and points gymnastics saving himself from being stuck at the airport and landing first class on another airline. SUPPORT THE SHOW 🔔 Subscribe to Credit Card Bonus Offer Notifications! 🔔 Earn points, travel for less! https://yourbestcreditcards.com/bonus-offer-notifications/?ccid=1001 Never miss a b…

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Newscast 6 - The Future of Coalition Loyalty 36:35

25d ago36:35

36:35

A decade ago, the global loyalty landscape was ruled by big multi-merchant coalition program operators. Today, most of those operators are gone. Rick Ferguson convenes our Loyalty Roundtable to discuss the past, present, and future of coalition loyalty. Plus, we talk to a loyalty player in the legal cannabis market and explore the changes to the Qa…

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Why Can’t Casino Marketing Be More Creative? RIO LV and Co-Pays at Lounges - Yo-11 Podcast (E109 Season 4) 22:43

28d ago22:43

22:43

On this episode: RIO Las Vegas made an offer, Trager scrutinizes the legalese. GET YOUR ZORKFEST TICKETS -> HERE Join the TravelZork FB Group -> HERE TravelZork Travel ZorkFest Watch this episode on Youtube -> HERE Watch, Like, and Sub on YouTube The Yo-11 Minutes Playlist on YouTube Support the show ⁉️ Want to contact us or share something? Chat t…

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Big Baccarat Is Dope - Learn to Retire After One Shoe (NOT!) - Yo-11 PODCAST (E108 Season 4) 27:24

28d ago27:24

27:24

On this episode: Michael Mason Trager discusses Big Baccarat with assistance from Orson Welles? GET YOUR ZORKFEST TICKETS -> HERE Join the TravelZork FB Group -> HERE TravelZork Travel ZorkFest Watch this episode on Youtube -> HERE Watch, Like, and Sub on YouTube The Yo-11 Minutes Playlist on YouTube Support the show ⁉️ Want to contact us or share …

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Everything Zorkfest 2024: An Introduction - Y0-11 Podcast (E107 Season 4) 21:54

1M ago21:54

21:54

On this episode: Everything Zorkfest 2024: An Introduction November 2024 - Las Vegas ✅ Learn More About Using Points ✅ Redeem Points For Amazing Vacations and Flights ✅ Learn and Understand More About Casino Comps ✅ Saturday Evening Podcasters After Dark (podcaster/vlogger/blogger panel) ✅ ZorkFest 2024 introduces Coffee Dice Lab and Blackjack Lab …

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Can Casinos Take Away Your (earned) Free Play? - Yo-11 Podcast (E106 Season 4) 13:17

1M ago13:17

13:17

🔔 Subscribe to Credit Card Bonus Offer Notifications! 🔔 Earn points, travel for less! Never miss a bonus offer again! Choose to follow all credit cards, or just ones you are particularly interested in. When the welcome bonus offer changes, we'll send you an email right away to notify you! --> HERE On this episode: On this episode: Can casinos take …

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Newscast 5 - Sonesta Travel Pass and the Empire State Building 34:00

1M ago34:00

34:00

In the saturated world of hotel loyalty, how can you make an impact in best-customer relationships? Rick Ferguson chats with Sonesta Hotels' Kevin McCarthy about the opportunities and challenges of relaunching a loyalty program in a crowded marketplace. Also, Rick debuts the launch of the Empire State Building Ambassador program and Iain Pringle ex…

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Podcast 64 - Making the case for loyalty in the boardroom. 31:18

2M ago31:18

31:18

In this podcast we explore making the case for loyalty in the boardroom. How do you prove value and make a case for long-term investment. With special guests Amy Barnett of VP of Loyalty at Cracker Barrel and Jay Weinberg.Av Iain Pringle

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Pocast 66 - Retail Media - The Essential Guide 28:55

2M ago28:55

28:55

In this podcast we explore the explosive growth of the retail media industry which was worth over $128 billion in 2023. With special guests Steve Gray and Katie Streeter-Hurle of SMG we explore the conditions that led to this growth, what benefits it brings customers and brands and provide advice for those considering a retail media strategy.…

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Hot Damn! We talk Fees! Parking and Resort + Heat and Olympics! - Las Vegas - (E105S4) Yo-11 PODCAST 35:16

2M ago35:16

35:16

🔔 Subscribe to Credit Card Bonus Offer Notifications! 🔔 Earn points, travel for less! Never miss a bonus offer again! Choose to follow all credit cards, or just ones you are particularly interested in. When the welcome bonus offer changes, we'll send you an email right away to notify you! --> HERE On this episode: We asked, you answered. Listener r…

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For The First Time Las Vegas Had True Luxury… Villas! (E104 Season 4) Yo-11 PODCAST 34:14

2M ago34:14

34:14

On this episode: We're talking about when the Mirage Villas were a brand new thing. Trager reads an article about the Mirage Villas from an old copy of Architectural Digest. Las Vegas was referred to as a "Pleasure Zone" which leads to Movestro to coming up with a pickup line. That article Movestro mentioned from VegasBright-> HERE Join the TravelZ…

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Gamification for Gen Z Members & Current Industry Challenges 29:25

2M ago29:25

29:25

Loyalty Summit Global Chair David Feldman chats with with loyalty industry veteran Dave Andreadakis, Chief Growth Officer at BWM to talk about generational differences amongst loyalty program members, and some of the challenges facing loyalty program managers in 2024.

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When You Tier Match In Atlantic City and Get A COMP at Wynn Las Vegas - E103 Season 4 Yo-11 PODCAST 32:37

2M ago32:37

32:37

On this episode: Trager talks about how to tier match in Atlantic City and Get comps at Wynn Las Vegas even though Wynn has no properties in AC. News: The Coolest Drone Fly Through of Downtown Ever. LINK to Ocean Tier Match-> HERE Link to Ocean Match - Tier Match Brochure -> PDF HERE Join the TravelZork FB Group -> HERE TravelZork Travel ZorkFest W…

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Newscast 4 – The End of FlyBuys New Zealand & the rise of the “Zero Consumer” 32:09

2M ago32:09

32:09

With recent changes to Air Miles in Canada and Nectar in the UK, the coalition model continues to evolve. But will it go extinct? Iain Pringle explores the seismic shift in the New Zealand loyalty landscape that led to the demise of the FlyBuys coalition while Rick explores the rise of the “Zero Consumer” and Airbnb’s customer loyalty strategy.…

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Wynning (Comps) at Wynn Las Vegas and when Black is Platinum - Yo-11 Podcast - E102 Season 4 27:51

2M ago27:51

27:51

On this episode: Trager discusses When Wynn Black is Actually Platinum. Lakeside at Wynn is closing. Also, whatever happened to Switch restaurant that changed right in front of our eyes? And a funny Natural 9 misunderstanding. LINKS: Lakeside is Closing Switch TravelZork Travel ZorkFest Watch this episode on Youtube -> HERE Watch, Like, and Sub on …

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The End Of An Era - Mirage Las Vegas Closes - E101 Season 4 Yo-11 PODCAST 31:46

2M ago31:46

31:46

On this episode: We're getting a bit sentimental and talking about all things Mirage Las Vegas. Links: 7 Ways The Mirage Transformed The Las Vegas Strip Mirage developer Steve Wynn offers tribute to resort as it closes Mirage Thread on Twitter with a great quote VIDEO of the last scheduled Mirage Volcano Show TravelZork Travel ZorkFest Watch this e…

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Insights and Future Plans of Bilt Rewards 29:48

2M ago29:48

29:48

Loyalty Summit Global Chair David Feldman sat down with Dave Canty, SVP and Head of Loyalty at Bilt Rewards to talk about Bilt’s expansion since launching only a couple of years ago, and what plans are on the horizon.

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Hiatus/Intermission Update - Yo-11 Podcast 9:42

2M ago9:42

9:42

Hiatus/Intermission Update - Yo-11 Podcast An update on the hiatus of Yo-11 Podcast, when we return, and Trager joins us...artificially for this episode. LINKS TravelZork Travel ZorkFest Watch this episode on Youtube -> HERE Watch, Like, and Sub on YouTube The Yo-11 Minutes Playlist on YouTube Support the show ⁉️ Want to contact us or share somethi…

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Reflections on a Long Loyalty Career – Phil Hawkins 35:59

2M ago35:59

35:59

Loyalty Summit Global Chair David Feldman chats with Phil Hawkins about Flybuys, coalition loyalty programs, and Phil’s insights learned from a long career in loyalty.

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Newscast 3 – US credit card regulation impact and Apple loyalty. 35:00

2M ago35:00

35:00

This week Rick Ferguson revisits US credit card regulations and asks what a settlement could mean for issuers and merchants and explores whether loyalty to apple is a pleasure or a pain.Av Iain Pringle

1
Solving the Challenges of Reward Search 24:19

3M ago24:19

24:19

In Episode 21, Loyalty Summit Global Chair David Feldman sat down with Troy Liu and Bart Welch from PointsYeah.com to discuss the reasons behind their development and launch of PointsYeah.com and how they are trying to solve the challenges of reward search.

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Podcast 65 - Changing Customer Needs - A Global Perspective 24:10

3M ago24:10

24:10

As loyalty is now truly a global market in this podcast we compare research studies from two sides of the globe with Adam Posner in Australia and James Davies of Mando Connect in London.Av Iain Pringle

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Recognizing Elite Members 21:03

3M ago21:03

21:03

In Episode 20, Loyalty Summit Global Chair David Feldman sat down at the recent Loyalty Summit in London with Nik Laming, Founder & CEO of Loyalty ConnectOS, and former Head of Loyalty at Cebu Pacific. Join David and Nik as they discuss member benefits, and the importance of recognizing elite members.…

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Boston Bougie: Raffles Hotel Boston, Encore Boston 5th Anniversary - Yo-11 Podcast EPISODE 100! (S3) 31:24

3M ago31:24

31:24

On this 100th Episode of Yo-11 Podcast. Oops, we annoyed some people when discussing the card pulling method. Michael Trager is in Boston at Raffles Hotel Boston and gives us a room tour and shares photos of his dinner at Encore Boston Harbor during it's 5th Anniversary. Also, hilarity ensues when housekeeping misunderstands the need for more writi…

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Newscast 2 - Spotlight on GDPR, the UK market & Blind Loyalty 34:30

3M ago34:30

34:30

This week Rick Ferguson travels to the European Union for a look into the current state of General Data Protection Regulation compliance, Charlie Hills, of WPP, gives a summary of the UK loyalty market and Amanda Cromhout shares her inspiration for setting up the Blind Loyalty Trust.Av Iain Pringle

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AMEX Platinum Worth it?Swingers Club in Vegas & Card Pulling - Yo-11 PODCAST E99 Season 3 30:57

3M ago30:57

30:57

On this episode - Is Amex Platinum Worth it? Trager has your answer. A Swingers Club in Vegas but not as you know it is today's Vegas news. Also, is card pulling considered advantage play of sorts? Let's find out. LINKS TravelZork Travel ZorkFest Watch this episode on Youtube -> HERE Watch, Like, and Sub on YouTube The Yo-11 Minutes Playlist on You…

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Driving the Future of Loyalty at Emirates Skywards 20:06

3M ago20:06

20:06

In Episode 19, Loyalty Summit Global Chair David Feldman sat down at the recent Loyalty Summit in London with Dr. Nejib Ben-Khedher who is the Divisional Senior Vice President of Emirates Skywards. Join them for a fascinating discussion covering the future of technology in loyalty programs, the competitive environment for Emirates Skywards, maintai…

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“Rewards Showdown: RIO vs Fontainebleau” Yo-11 Podcast E98 Season 3 32:36

3M ago32:36

32:36

On This Episode: It's a Rewards Showdown with RIO Rewards VS Fontainebleau Rewards. Vegas News: No Resort Fees Offer at Golden Nugget LINKS Rio Rewards Overview Fontainebleau Rewards Overview TravelZork Travel ZorkFest Watch this episode on Youtube -> HERE Watch, Like, and Sub on YouTube The Yo-11 Minutes Playlist on YouTube ⏰ ENDS Soon! 🚨💳 DEAL AL…

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Loyalty Trends and Current Developments 32:38

3M ago32:38

32:38

In Episode 18, Guest Host Nik Laming sat down at the recent Loyalty Summit in London with Ben Lipsey who is the Senior Vice President of Customer Loyalty and the Head of Flying Blue at Air France-KLM, to talk about loyalty trends and current developments at Flying Blue. In Part 2, Pekka Antila, Head of Loyalty at Finnair, chatted with Nik about loy…

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“We found Vegas’s Best SHOW” - Yo-11 Podcast E97 Season 3 16:16

3M ago16:16

16:16

On this episode: We look at the feedback we received when we asked the question social media "Which Las Vegas show is a must-see?" Watch this episode on Youtube -> HERE Watch, Like, and Sub on YouTube The Yo-11 Minutes Playlist on YouTube ⏰ ENDS Soon! 🚨💳 DEAL ALERT 💳🚨 75k Point Bonus 🎉 Offer* ✅ Bonus worth $900 +/- 💰 ✅ Great Primary Car Rental Bene…

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Newscast 1 - Episode 1 of our new podcast format! 37:39

3M ago37:39

37:39

Newscast 1 - In our inaugural episode of the Loyalty Newscast we bring you the latest industry news, discuss proposed changes to the US credit card market, explore sports loyalty and ask what loyalty lessons we can all learn from Taylor Swift. With special guests Jill Goldword, Tom Cowgill, Marc Berman, and Guy Rosenhoiz. This newscast is brought t…

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Newscast Introduction 2:44

3M ago2:44

2:44

Quick summary of our new Loyalty Podcast which will be launched later today.Av Iain Pringle

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“A Magical Wynn Las Vegas Journey with craps and baccarat, oh my!" - Yo-11 Podcast E96 Season 3 29:16

4M ago29:16

29:16

On this episode: Michael Trager discusses his recent Vegas trip. Vegas News: High Roller Turns 10 Watch this episode on Youtube -> HERE Watch, Like, and Sub on YouTube The Yo-11 Minutes Playlist on YouTube Links: TravelZork Travel ZorkFest Support the show ⁉️ Want to contact us or share something? Chat to TravelZork, ZorkCast and TravelZork Travel!…

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"Show me THE BUFFET at Wynn Las Vegas 2024" - Yo-11 PODCAST E95 Season 3 25:28

4M ago25:28

25:28

On this episode: Michael Trager discusses his experience at THE BUFFET at Wynn Las Vegas Watch this episode on Youtube -> HERE Watch, Like, and Sub on YouTube The Yo-11 Minutes Playlist on YouTube Links: TravelZork Travel ZorkFest Support the show ⁉️ Want to contact us or share something? Chat to TravelZork, ZorkCast and TravelZork Travel! 📧 Email …

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"Las Vegas Pools, Dayclubs and Nightclubs. Oh My!" - Yo-11 Podcast E94 Season 3 10:27

4M ago10:27

10:27

On this episode: Movestro's flying solo for this one while Trager travels. Movestro discusses the news about Resorts World new Elite tier and the changes it has on parking fees for guests. Also, we dive in to Las Vegas Pools, Dayclubs and Nightclubs. Watch this episode on Youtube -> HERE Watch, Like, and Sub on YouTube The Yo-11 Minutes Playlist on…

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"Steak Nachos? In-Room Dining Review at Wynn Las Vegas" - Yo-11 Podcast E93 Season 3 22:00

4M ago22:00

22:00

On this episode: Michael and Movestro meet up to review in-room dining at Wynn Las Vegas. They try the Steak Nachos and Chicken Fingers, pairing them with a non-vintage champagne, of course. Watch this episode on Youtube -> HERE Watch, Like, and Sub on YouTube The Yo-11 Minutes Playlist on YouTube Links: TravelZork Travel ZorkFest Support the show …

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How AI is Coming of Age with Practical Day-to-Day Solutions for Loyalty Managers 18:32

4M ago18:32

18:32

In Episode 17, Loyalty Summit Global Chair David Feldman sat down at the recent Loyalty Summit CXM in Copenhagen with Stephen Barr who is the Senior Vice President of Data and Algorithms at Kognitiv. Stephen and David discussed AI, buzzwords, and practical applications for Loyalty Program Managers.

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Recovering from XS at a Wynn Tower Suite Executive - Las Vegas - Yo-11 Podcast E92 Season 3 31:46

4M ago31:46

31:46

On This Episode: Trager is in Vegas, and he's recovering from an unexpected night out at XS. He shows us around his Wynn Tower Suite Executive. Watch this episode on Youtube -> HERE Watch, Like, and Sub on YouTube The Yo-11 Minutes Playlist on YouTube Links: TravelZork Travel ZorkFest Support the show ⁉️ Want to contact us or share something? Chat …

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“Direct Flight: Dublin to Vegas! O’Sheas Memories” - Yo-11 PODCAST E91 Season 3 13:46

4M ago13:46

13:46

On this episode: Movestro takes the helm today as Trager is out. Talking about Aer Lingus' Dublin to Vegas flight. Also, reading your comments and memories of O'Sheas. Vegas News: South Premium Outlets getting remodeled. Watch this episode on Youtube -> HERE Watch, Like, and Sub on YouTube The Yo-11 Minutes Playlist on YouTube Links: TravelZork Tra…

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Turbulence And Airline Travel Tips - KEEP YOUR F'N SEAT BELT ON! - (Yo-11 PODCAST) E90 Season 3 25:48

4M ago25:48

25:48

On this episode: We discuss the Singapore Airlines incident and look at safety tips when flying. Today's Vegas News: Small Businesses to sue F1 and Clark County Watch this episode on Youtube -> HERE Watch, Like, and Sub on YouTube The Yo-11 Minutes Playlist on YouTube Links: TravelZork Travel ZorkFest Support the show ⁉️ Want to contact us or share…

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How Virgin Australia Increased Corporate Travel Revenue from Competitor Qantas 39:34

4M ago39:34

39:34

In Episode 15 of the Loyalty Leaders Podcast, Loyalty Summit Global Chair David Feldman chats with Phil Gunter and Keith Tan about Virgin Australia's re-launch of its Velocity Frequent Flyer Program in 2011 and how they acquired high-value frequent flyers from competitor Qantas with a game-changing status match campaign.…

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“Fabulous Luxury In Boston - Live from Four Seasons Hotel One Dalton Street, Boston” - Yo-11 PODCAST E89 Season 3 20:59

4M ago20:59

20:59

On this episode: Michael gives us an extensive room tour of his suite at Four Season Hotel One Dalton. Movestro's Vegas News: F1 Arcade coming to Caesars Forum Shops. Inquire Today Luxury Stays and the Exclusive Four Seasons Preferred Partner Program Daily breakfast, hotel stay credit, upgrades + VIP Status Inquire HERE Watch this episode on Youtub…

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