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Innhold levert av Making Complaints Count and Health Service Ombudsman. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Making Complaints Count and Health Service Ombudsman eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
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With an estimated 100,000 tourists heading to New Orleans for Super Bowl LIX, we’re exploring a classic American pastime: the tailgate. Most people think of tailgating as a time for sharing beers and team spirit. But in this episode, we find out why tailgating motivates so many people to travel — and get to the heart of its culture. Learn about your ad choices: dovetail.prx.org/ad-choices…
Making Complaints Count
Merk alt (u)spilt...
Manage series 2393684
Innhold levert av Making Complaints Count and Health Service Ombudsman. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Making Complaints Count and Health Service Ombudsman eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
Making Complaints Count is our podcast where we'll be exploring the power of complaints and how organisations can use them to listen, learn and improve. Each episode we'll be joined by experts working in the health and public sector, complaints champions and those who have experienced the complaints journey first-hand.
…
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35 episoder
Merk alt (u)spilt...
Manage series 2393684
Innhold levert av Making Complaints Count and Health Service Ombudsman. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Making Complaints Count and Health Service Ombudsman eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
Making Complaints Count is our podcast where we'll be exploring the power of complaints and how organisations can use them to listen, learn and improve. Each episode we'll be joined by experts working in the health and public sector, complaints champions and those who have experienced the complaints journey first-hand.
…
continue reading
35 episoder
All episodes
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Making Complaints Count
![Making Complaints Count podcast artwork](/static/images/64pixel.png)
1 Episode two | Bishop Dr Desmond Jaddoo MBE 41:32
41:32
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In the latest episode of Making Complaints Count, our Equality, Diversity and Inclusion Advisor Annie Wakefield is joined by Bishop Dr. Desmond Jadoo MBE, Chair and director of the Windrush National Organisation. They discuss the Windrush Compensation scheme and: - our report which spotlighted common reasons people were wrongly denied compensation - his personal experiences with Windrush - the steps the Government should take in righting some of these wrongs - the role of advocacy organisations in supporting people seeking justice.…
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Making Complaints Count
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Acting Ombudsman Rebecca Hilsenrath kicks off the first episode of our brand new podcast, Making Complaints Count. Joined by her Private Secretary, Faye Glover, she talks about her upbringing, priorities and future plans as Ombudsman.
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Making Complaints Count
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1 Radio Ombudsman #33 | Rob Behrens reflects on seven years as the Ombudsman 29:28
29:28
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In a very special episode of Radio Ombudsman, Rob Behrens takes the hot seat as he’s interviewed by his Private Secretary, Faye Glover. As his term comes to an end, he reflects back on seven years as the Ombudsman, his early life and career, and shares his future plans.
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Making Complaints Count
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1 Radio Ombudsman #32 | Dr Sooj on making health advice go viral and battling misinformation 30:17
30:17
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In our latest episode, GP and social media sensation Dr Sooj speaks to Ombudsman Rob Behrens about tackling health misinformation online and how he uses social media to inform, educate and entertain.
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Making Complaints Count
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1 Radio Ombudsman #31 | Adam Wagner on defending human rights in extraordinary times 34:40
34:40
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In the latest episode of Radio Ombudsman, Adam Wagner, leading barrister in public law and human rights cases, speaks to Rob Behrens about the importance of protecting human rights. They discuss the development of the Universal Declaration of Human Rights, the impact of COVID-19 and the important role the Ombudsman plays in defending human rights. They also talk about Adam's hugely successful UK Human Rights blog and how he uses social media to keep people informed.…
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Making Complaints Count
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1 Radio Ombudsman #30 | Melissa Mead on raising awareness of sepsis after the loss of her son 31:45
31:45
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Melissa's son William died from sepsis in 2014. In the ten years since, Melissa has dedicated her life to raising awareness of the condition. In 2019, Melissa was awarded an MBE for her efforts. In this podcast, Ombudsman Rob Behrens speaks to Melissa about the loss of her son, campaigning to raise awareness and what needs to change going forward.…
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Making Complaints Count
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1 Radio Ombudsman #29 | Dr Bill Kirkup on patient safety and investigating avoidable harms 28:03
28:03
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Since retiring from his role in public health, Dr Bill Kirkup has focused on independent investigations into public service failures, including maternity services at Morecambe Bay and East Kent. In this episode, Bill talks to Rob Behrens about his career, what he's learnt during his investigations and how we can make more progress in improving patient safety.…
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Making Complaints Count
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1 Radio Ombudsman #28 | Polly Curtis on the relationship between state and citizens 30:33
30:33
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Journalist, author and CEO of Demos Polly Curtis talks to Rob Behrens about her career in journalism, becoming a board member at PHSO and the relationship between the state and individuals. She also discusses her book ‘Behind Closed Doors: Why We Break Up Families and How to Mend Them’, an investigation into the children’s care system and the lives of vulnerable children.…
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Making Complaints Count
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1 Radio Ombudsman #27 | Joshua Rozenberg discusses barriers to justice and Ombudsman reform 28:41
28:41
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This special episode was recorded live at our strategy launch event in May 2022. In the episode, journalist and lawyer Joshua Rozenberg interviews Ombudsman Rob Behrens. They discuss: - how PHSO will be user-led and responsive to citizens - how we will hold Government to account and support improvement to public services - what powers we need to provide the most effective Ombudsman service. Find out more about our new strategy: https://www.ombudsman.org.uk/about-us/corporate-information/our-strategy-2022-2025 Follow us on Twitter: https://twitter.com/PHSOmbudsman…
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Making Complaints Count
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1 Angela MacDonald on her role as Complaints Champion for UK Government 38:52
38:52
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Angela MacDonald, Deputy Chief Executive and Second Permanent Secretary of HMRC, talks to Rob Behrens about her career in the Civil Service and her role as Complaints Champion for UK Government organisations. She discusses the role of leadership in making sure organisations meet the new complaint standards and act on the learning from complaints.…
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Making Complaints Count
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1 Will Powell on the tragic loss of his son and his 30-year quest for justice 51:52
51:52
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Will Powell talks to Rob Behrens and Nick Bennett about his son Robbie, who sadly died 30 years ago when he was just ten years old. In the years following, Will learnt that the health authority admitted liability for the failure to diagnose Robbie’s Addison’s Disease and has been campaigning for justice ever since.…
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Making Complaints Count
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1 Derek Richford on how personal tragedy led him to uncover serious failings in maternity care 46:34
46:34
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Derek Richford talks to Rob Behrens about the loss of his newborn grandson, Harry, at East Kent Hospitals University Trust. He explains how his sheer persistence uncovered the truth of what went wrong and eventually led to a criminal investigation at the Trust. He also tells us what organisations involved in the complaint process can learn from his family's tragic experience.…
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Making Complaints Count
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1 Day Riley on being transgender, mental health and what Pride means to her 33:39
33:39
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In a special edition to mark Pride month, PHSO Facilities Analyst Day Riley shares her personal experiences of the challenges of being trans and living with mental health issues. She also has advice on how we can all be better allies for the LGBTQ+ community and other minority groups, and explains why Pride for her is all about activism.…
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Making Complaints Count
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1 Baroness Hale of Richmond: Blazing a trail and balancing objectivity with empathy in the courtroom 24:22
24:22
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Baroness Hale of Richmond talks about her esteemed legal career and role as President of the Supreme Court. She explains how balancing objectivity with empathy is vital in her profession, and why diversity and inclusion begins with asking the right questions.
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Making Complaints Count
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1 Lord Adebowale: Leadership, tackling health inequalities and reshaping the NHS after COVID 28:39
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Lord Victor Adebowale, Chair of NHS Confederation, talks to Ombudsman Rob Behrens about the impact of COVID on the NHS and the Confederation’s plans to reshape the health and care system in its aftermath. He also discusses the role NHS leaders have to play in taking complaints seriously and in addressing health inequalities.…
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