The Xero podcast

We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

The Xero Podcast

Del

Innhold levert av Xero. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Xero eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

The Xero Podcast helps you navigate the early years in business, one topic at a time. Along the way, we'll share top tips and things to watch out for in that first year on your own. From financial advice to paying staff and staying calm. Our host Graham Brown talks to business owners about that vital first few years in business and what to expect around every corner.

7 episoder

1
XOA7: From startup to listed MNC: An inside peek into Xero's inside-out culture 45:31

for 6 years siden45:31

45:31

In this episode of The Xero Podcast, we learn about the culture of Xero. How is it that Xero has built a successful SASS cloud accounting platform that people love? This is the future of platforms. The difference between "like" and "love" is what makes your customer loyal to you. Find insights on how to get the best out of your people (human ripple effect), with featured guests Xero founder Rod Drury, Chief People Officer of Xero, Rachel Powell and Managing Director of Xero, Trent Innes…

1
XOA6: Post-founder era: Xero's strategies to take on the startup and SME world 41:16

for 6 years siden41:16

41:16

In this episode of The Xero Podcast, we head to Xerocon Brisbane 2019, a massive, innovative conference for cloud accounting leaders. At the event, skate park, spin bikes, juice bars, manicure, live music and performances line the event space with activities. Graham Brown speaks with the Xero team, including CEO Steve Vamos, Chief Product Officer Anna Curzon, and MD for Asia Kevin Fitzgerald, to find out more about their journeys, ambitions, and vision for creating a community of purpose.…

1
XOA5: Xero Community 45:43

for 6 years siden45:43

45:43

This special episode of The Xero Podcast is brought to you from the Xero Community: Startup Edition Event in Singapore. Hosts Graham Brown and Kevin Fitzgerald are joined by a number of notable members of Singapore's vibrant and ever-growing startup ecosystem, including Sam Gibb from Endeavour, serial entrepreneur Jonah Lee, and Trent Innes, Managing Director of Xero Australia. You'll hear them discuss various challenges faced by startups including different forms of fundraising, the importance of getting different financial instruments to work for you, and how crucial it is to build the right team around you.…

1
XOA4: Fundraising 46:03

for 6 years siden46:03

46:03

For episode 4 of The Xero Podcast, host Graham Brown and Managing Director Asia, Kevin Fitzgerald are joined by Sam Gibb, founder of Venture Capital firm Endeavour Ventures. In this episode, they discuss the evolving role of accountants as potential advisors to businesses, how the information and increased transparency provided by Xero can help them advise businesses, and the importance 'telling a story through numbers'. They also cover a growing company's options for scaling a business, the advantages of each method and when's a good time for a business to seek outside investment.…

1
XOA3: Partners 47:43

for 6 years siden47:43

47:43

Gordon Ng, Founder of Talenox, joins Kevin Fitzgerald and Graham Brown for Episode 3 of The Xero Podcast today. We'll talk about making HR easy for everybody from startups to high growth businesses. Like accounts, HR is not often seen as an enabler to growth, but if you look at how you can use these tools more effectively, you can create easy to use dashboards to make your operations run more smoothly, freeing up more of your time to focus on what you do best - working on rather than working in your business. More episodes to come!…

1
XOA2: Startups 45:27

for 6 years siden45:27

45:27

We're back with Episode 2 of The Xero Podcast host Graham Brown, Managing Director, Kevin Fitzgerald and entrepreneur Junxian Lee, founder of Moovaz and Fundnel. In this episode, our guests discuss how founders can easily implement financial discipline in their businesses using Xero reports without needing to be an accountant. Many owners get stuck growing their business because they aren't clear about their numbers. A good reporting system combined with clear metrics can help an owner understand both the reality of their financial situation and also which activities contribute most to the bottom line. More episodes to come!…

1
XOA1: Culture 1:05:47

for 6 years siden1:05:47

1:05:47

Welcome to the world of beautiful business and The Xero Podcast. Today, we explore the culture of a high growth business like Xero. How does Xero recruit talent? What emphasis do they place on skillset and mindset? To help us answer these questions, we' joined on the podcast by Kevin Fitzgerald (Managing Director Asia, Xero) and Marjolein "MJ" Janmaat (Talent & People Experience, Xero). Kevin and MJ will share their inspirational stories, as well as share some insight into why talent chooses to work in Singapore, and a hypergrowth environment like Xero. More episodes to come!…

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1
#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42

The Xero Podcast

The Xero Podcast

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Alle episoder

1
XOA7: From startup to listed MNC: An inside peek into Xero's inside-out culture 45:31

1
XOA6: Post-founder era: Xero's strategies to take on the startup and SME world 41:16

1
XOA5: Xero Community 45:43

1
XOA4: Fundraising 46:03

1
XOA3: Partners 47:43

1
XOA2: Startups 45:27

1
XOA1: Culture 1:05:47

Velkommen til Player FM!

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LEGO Creator 3 in 1 Cute Bunny Toy - Building Toy Set with 3 Build Options, Bunny, Seal, or Llama - Easter Basket Gift & Craft - Animal Figures for Kids, Girls and Boys, Ages 8+ - 31162

Podcaster verdt å lytte til

The Xero Podcast

The Xero Podcast

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Velkommen til Player FM!

The EggMazing Easter Egg Mini Decorator Kit Arts and Crafts Set - Includes Egg Decorating Spinner and 6 Markers [Packaging May Vary]

Squishmallows Original 5-Inch Food 4-Pack – Kachina Kiwi, Rayen Pancakes, Visconti Lemon Macaron, Wanda Watermelon – Official Jazwares Plush (Little)

Crayola Air Dry Clay (5lbs), Natural White Modeling Clay for Kids, Sculpting Material, Bulk Craft Supplies for School Classrooms

2024 Panini Prizm Football Trading Cards Mega Box

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