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The Agile Brand with Greg Kihlström®

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#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42

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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

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Pourquoi restons-nous scotchés sur nos smartphones ? L’anonymat existe-t-il vraiment sur Internet ? Comment ça marche, les cookies publicitaires ? Pourquoi TikTok est-il décrié ? Est-ce une si bonne idée de géolocaliser ses enfants ? Chaque semaine, Chloé Woitier, journaliste au Figaro Economie, répond aux questions que vous n’osez pas toujours poser sur les nouvelles technologies et leurs impacts sur nos quotidiens. Elle revient également sur des termes que l’on croise fréquemment dans ce secteur, comme “données personnelles” ou “métavers”, afin d’en rappeler les définitions. Un format court, parfois piquant mais jamais condescendant car n’oubliez pas : dans la tech, il n’y a pas de question bête. Ce podcast est à écouter gratuitement sur Le Figaro et sur toutes plateformes dont Applepodcast, Spotify, Deezer et Amazon Music. Hébergé par Ausha. Visitez ausha.co/fr/politique-de-confidentialite pour plus d'informations.

110 episoder

#Actualités #Actualité des Technologies #Figaro

Questions Tech

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110 episoder

#Actualités #Actualité des Technologies #Figaro

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