In this episode 22, we speak with Dr Anne Gallen. Anne is a pioneer who spearheaded the introduction of nursing and midwifery quality-care metrics in Ireland. These metrics provide an indication of the quality of the fundamentals of nursing and midwifery care. They enable quality improvement along with accountability for care. Anne is Area Director of Nursing & Midwifery Planning and Development for Dublin and Midlands with the HSE Office of Nursing and Midwifery Services Director (ONMSD). Hosted by: Dr Maureen Flynn, Director of Nursing and the Quality and Patient Safety Lead for the ONMSD. Co-produced by: Sheema Lughmani, HSE National Quality and Patient Safety.…

In part three of our World Patient Safety Day special, Dr John Fitzsimons speaks with Dr John Brennan on diagnosis from the perspective of a general practitioner (GP). Dr John Brennan is a GP and lead faculty for the Royal College of Physicians Ireland Postgraduate Certificate in Quality Improvement and Leadership in Healthcare. Hosted by: Dr John Fitzsimons Clinical Director (NQPSD) and Consultant Pediatrician, Children's Health Ireland at Temple Street. Co- produced with: Sheema Lughmani, Digital Communications Officer, National Quality and Patient Safety, HSE…

In part two of our World Patient Safety Day special, Dr John Fitzsimons and Professor Eva Doherty speak with Dr Hardeep Singh on diagnostic excellence. Dr Singh is a Professor of Medicine at the Center for Innovations in Quality, Effectiveness and Safety (IQuESt) based at the Michael E. DeBakey VA Medical Center and Baylor College of Medicine in Houston, Texas. Dr Singh is also the Co-Chief of the Health Policy, Quality & Informatics Program at IQuESt and Director of the Houston Diagnosis Improvement Safety Center Hosted by: Dr John Fitzsimons Clinical Director (NQPSD) and Consultant Pediatrician, Children's Health Ireland at Temple Street. Co- produced with: Sheema Lughmani, Digital Communications Officer, National Quality and Patient Safety, HSE…

In this three part special, Dr John Fitzsimons speaks with international experts on the topic of diagnostic safety, the theme of the 2024 World Patient Safety Day. In part one, Professor Eva Doherty Eva speaks with us about the psychology of diagnoses, including the impact of cognitive biases and the human factors elements in the diagnostic process. Professor Eva Doherty is a clinical psychologist and Director of Human Factors at the Royal College of Surgeons Ireland. Hosted by: Dr John Fitzsimons Clinical Director (NQPSD) and Consultant Pediatrician, Children's Health Ireland at Temple Street. Co- produced with: Sheema Lughmani, Digital Communications Officer, National Quality and Patient Safety, HSE…

In episode 18 we hear a patient (Matthew) share their story after a receiving a sudden and unexpected diagnosis. Matthew shares his diagnostic journey as a young adult who had little experience with the healthcare system, to finding his voice and becoming more actively involved in his care. We also hear from GP Dr John Brennan. John shares the role of communications in helping to improve the diagnostic process and why he thinks listening is the cornerstone of diagnostics. John is a practicing GP and lead faculty for the Royal College of Physicians Ireland Postgraduate Certificate in Quality Improvement and Leadership in Healthcare. This episode was developed as part of the HSE World Patient Safety Day special. Hosted by: Dr John Fitzsimons Clinical Director (NQPSD) and Consultant Pediatrician, Children's Health Ireland at Temple Street. Co- produced with: Sheema Lughmani, Digital Communications Officer, National Quality and Patient Safety, HSE…

Gerry Clerkin has been leader in quality and patient safety in the healthcare system in Ireland for the past 22 years. He has worked in healthcare since 1980, when he commenced his training as a student psychiatric nurse. In this episode of Walk and Talk Improvement, we explore a lifetime of lessons with Gerry on caring for people, just culture and patient partnership. In this time of reforming the HSE, join us to hear his thoughts on how you can design a system with quality and patient safety at the centre of your governance structures and much more. Whether you are a leader of a team, working in Quality and Patient Safety, involved in providing integrated care, or a patient partner, this episode shares invaluable insights which will guide your journey and make a lasting difference. Hosted by: Juanita Guidera, Programme Manager - Staff Engagement for Quality, National Quality and Patient Safety Directorate, HSE Co- produced with: Sheema Lughmani, Digital Communications Officer, National Quality and Patient Safety, HSE…

Close your eyes and imagine this: You’re a surgical nurse in general theatre. It’s the end of a long shift and you’re scrubbed in for your last case. The surgeon has closed up the patient when you realise the instrument count is incorrect and the patient is now already in recovery. What do you do next? In episode 16, we hear from Teresa Donnelly, who shares how this incident in general theatre started her clinical audit journey. Teresa has since revolutionised the culture of general theatre at Sligo University Hospital, improving both patient and staff safety. Featuring: Teresa Donnelly, Director, HSE Centre of Education for Nursing and Midwifery, Sligo Leitrim W Cavan. Hosted by Selene Daly, Clinical Audit Facilitator, HSE National Centre for Clinical Audit. Co-produced by Sheema Lughmani.…

What does perfectionism look like to you? At some point in our lives we all have experienced perfectionism in some way or another. In the extreme, perfectionist qualities can lead to significant stress and anxiety on the individual and on the team. In this episode, Professor Eva Doherty Eva speaks with us about perfectionism in the workplace and the impact it can have on ourselves, our relationships, and patient safety. Hosted by: Juanita Guidera, Programme Manager - Staff Engagement for Quality, National Quality and Patient Safety Directorate, HSE Co- produced with: Sheema Lughmani, Digital Communications Officer, National Quality and Patient Safety, HSE…

If you work in patient safety, you may have heard the name Margaret Murphy. She is one of the first patient partners in Ireland and has spent her life advocating for patients, their families and healthcare staff. Margaret is the External Lead Advisor for the WHO’s World Alliance for patient safety, a network of 400 patient safety champions from 52 countries. She is the founding member of Patients for Patient Safety Ireland. Margaret shares how she has coped with the loss of her son Kevin Murphy due to a medical error and how she used this experience for change across healthcare. In this powerful episode, Margaret speaks about what transparency and openness would have meant for her family, what it felt like to finally be heard and her thoughts on how patient partnership is improving care in Ireland. Hosted by: Dr Maureen Flynn, Director of Nursing, Office of the Nursing and Midwifery Services Director (ONMSD), HSE. Co-produced with Sheema Lughmani, National Quality and Patient Safety, HSE.…

As a healthcare professional, you’ll likely have heard the public awareness campaign for sepsis. You may be wondering what are the latest resources and tools to help you identify or diagnose the symptoms of sepsis and what you can do to improve patient outcomes. Join our guest Denise McCarthy, Assistant Director of Nursing for Sepsis to hear more. Hosted by: Juanita Guidera, Programme Manager - Staff Engagement for Quality, National Quality and Patient Safety Directorate, HSE Co- produced by: Sheema Lughmani, Digital Communications Officer, National Quality and Patient Safety, HSE…

What do you need to know about sepsis as a patient, carer or parent? How can you reduce your risk of getting sepsis? Join our guests Maeve Murphy, a busy working mother of three and a sepsis survivor and Denise McCarthy, an Assistant Director of Nursing for Sepsis, HSE to find out more. Hosted by: Juanita Guidera, Programme Manager - Staff Engagement for Quality, National Quality and Patient Safety Directorate, HSE Co- produced by: Sheema Lughmani, Digital Communications Officer, National Quality and Patient Safety Directorate, HSE Hosted on Acast. See acast.com/privacy for more information.…

Engagement is the heart of building a culture of quality and patient safety. But how can we successfully engage with patients and staff to improve safety? In this episode, we speak with Professor Helen Bevan on inspiring creativity and innovation to help improve safety and quality of care. Helen is currently a professor of health and care improvement at the University of Warwick, and a strategic adviser to the NHS Horizons team. She has spent more than three decades leading and facilitating many improvement initiatives. We hope this episode encourages you in your own work and ignites your creativity. Hosted by: Juanita Guidera, Programme Manager - Staff Engagement for Quality, National Quality and Patient Safety, HSE (thumbnail illustration of Helen Bevan: Duncan Smith; BMJ 2018;362:k2467)…

This episode continues the conversation on the impact of patient partnership on the development of the HSE National Clinical Guidelines for Post Mortem Examination Services. In this episode, we speak with Mary Vasseghi and Christine Fenton, who share an insight into their lives, motivation and experience as patient partners. Through their stories, we explore what you can do to have meaningful and real engagement with patient partners. Featuring: Mary Vasseghi, Patient Partner, Patients for Patient Safety Ireland Christine Fenton, Patient Partner and Service User Hosted by: Juanita Guidera, Programme Manager - Staff Engagement for Quality, National Quality and Patient Safety, HSE…

Deconditioning is a harm hidden in plain sight. It may be 10 or 100 times more prevalent than falls or pressure ulcers. In this episode of “Walk and Talk Improvement” we discuss how through deconditioning, we are unintentionally “killing patients with kindness”. Our three guests are nursing leaders who are spearheading social movements across the world to help prevent deconditioning and encourage us to invest in our older selves. Featuring: Professor Brian Dolan, OBE, Director, Health Service 360 Deirdre Lang, Director of Nursing/National Lead for Older Persons Services, Office of the Nursing and Midwifery Services Director, Health Services Executive Caroline Lecky, Nurse Consultant for Care homes, Public Health Agency, Northern Ireland. Hosted by: Dr Maureen Flynn, Director of Nursing with the National Quality and Patient Safety and the Office of Nursing and Midwifery Services Director, Health Services Executive.…

In this episode, we explore the impact of patient partnership on the development of the HSE National Clinical Guidelines for Post Mortem Examination Services, why patient partners become involved and what you can do as a leader to create meaningful engagement. Featuring: Professor Linda Mulligan, Chief State Pathologist Mairie Cregan, member of Patients for Patient Safety Ireland Hosted by: Juanita Guidera, Programme Manager - Staff Engagement for Quality, National Quality and Patient Safety, HSE…

In this episode, we are speaking with two leaders in nursing and midwifery about how they are creating a culture of safety for people, with a particular focus on women and babies in maternity services across Ireland and Northern Ireland. Our two guest’s share: Their examples of how they are overseeing and improving services. Times when things didn’t go as expected, and what they’ve learned. Simple steps you can take to get involved in patient safety improvement. Featuring: Grainne Milne, Director of Midwifery, HSE Louth Hospitals, Ireland Denise Boutler, Assistant Director, Quality, Safety, Patient Experience and Innovation, Public Health Agency, Northern Ireland. Hosted by: Dr Maureen Flynn, Director of Nursing, Office of the Nursing and Midwifery Services and National Quality and Patient Safety, HSE.…

Summary: In this podcast episode, we're exploring the importance of effective leadership and governance to improve patient safety. Hosts: Roisin Egenton, Programme Manager (Strategy), National Clinical Director, Quality and Patient Safety, HSE Guests: Dr Orla Healy, National Clinical Director, Quality and Patient Safety, HSE Dr Colm Henry, Chief Clinical Officer, HSE Dr Aideen Keaney, Director of Health and Social Care Quality Improvement, HSCQI.…

In this episode, we’re focusing on Human Factors. You’ll hear about: The important role that Human Factors plays in designing safer healthcare systems for everyone. How knowing about Human Factors can impact on the way we think and work and in turn, on our well-being and job-satisfaction. What is happening right now in the Irish health service in relation to Human Factors. And the lessons learned by our colleagues in NHS Scotland and their experience integrating Human factors into their health services. Host: Margaret Codd, Quality Improvement Facilitator, HSE National Quality and Patient Safety Guests: Kieran Henry, Senior Lecturer at UCC & former advanced paramedic Angela O'Dea, Senior Lecturer, School of Medicine, University of Galway Paul Bowie, Programme Director, NHS Education for Scotland…

“No data without stories, no stories without data” Summary: In this episode, we cover how data can be used for assurance and improvement. You’ll hear how combining different types of data presented in the right way can help boards and committees in leading and overseeing healthcare organisations in quality and patient safety. We’ll also hear the importance and value of board and committee members engaging with people’s lived experiences of using and working in healthcare. Hosts: Dr Gemma Moore, Qualitative Evaluation and Research Officer, (NQPS) and Grainne Cosgrove, Senior Statistician (NQPS) Guests: Gemma Willis, Keith Synnott, Damian McGovern, Grainne Cosgrove and Professor Deirdre Madden. Connect with us @NationalQPS and @HSCQI https://www.hse.ie/eng/about/who/nqpsd/ https://hscqi.hscni.net/…

Recognising the deteriorating patient Summary: In this episode, we’re exploring improvement efforts to address one of the most common causes of patient harm: recognising and responding to the clinically deteriorating patient. Topics include the importance of clinical judgement; communication between staff as well as communication with patients and families; safe systems and safe culture; as well as personal experiences and examples of successful improvement efforts that have made a difference. Host: Roisin Egenton, Programme Manager (Strategy) (NQPS) Guests: Yvonne Young, Christine Sheehan, Dr Brian McCloskey Connect with us @NationalQPS and @HSCQI https://www.hse.ie/eng/about/who/nqpsd/ https://hscqi.hscni.net/…

Stories, insights and learning from healthcare colleagues Summary: In this podcast episode, you’ll hear from 5 healthcare colleagues on what staff engagement means to them, and how colleagues within teams are using it to provide peer to peer support. We also hear from leaders from leaders on the value of staff engagement, and how and why they support it. Hosts: Dr Mary Browne, QPS Education Clinical lead (NQPS); Dr John Fitzsimons Clinical Director (NQPS) and Consultant Paediatrician, Children's Health Ireland at Temple Street. Guests: Caroline Lennon-Nally, Elaine Fallon, Dr Leonard Douglas, Dr Athinyaa Shiraviraj, Lucy Nugent Connect with us @NationalQPS and @HSCQI https://www.hse.ie/eng/about/who/nqpsd/ https://hscqi.hscni.net/…

The importance of patient partners: Summary: This episode focuses on partnering with patients, service users and carers. You’ll hear more about how to capture patient stories and why they matter to our healthcare services. Topics include: learning and applying quality improvement, capturing the voice of service users and how patients, service users, carers & their families can become active participants in improving health services. (Please note this episode was recorded virtually with patient partners.) Hosts: Clifford Mitchell, Regional Senior Improvement Advisor, (HSCQI Northern Ireland); Dave Milliken, Patient Partner Guests: Carol McCullough, Linda Craig, Dr John Fitzsimons, Bernie O’Reilly Connect with us @NationalQPS and @HSCQI https://www.hse.ie/eng/about/who/nqpsd/ https://hscqi.hscni.net/…

This All Ireland podcast aims to improve patient care by capturing the personal stories of people who work in and use health services regarding patient safety and quality improvement. The series is co-produced by patient partners and members of the Health and Social Care Quality Improvement (HSCQI) Northern Ireland and HSE National Quality and Patient Safety (NQPS) teams.…