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Innhold levert av Glenn Haussman and Anthony Melchiorri. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Glenn Haussman and Anthony Melchiorri eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
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787: Pivoting Operations with Pivot Hotels

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Manage episode 430993988 series 2420410
Innhold levert av Glenn Haussman and Anthony Melchiorri. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Glenn Haussman and Anthony Melchiorri eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Today we have Rick Colangelo, EVP of Pivot Hotels, part of Davidson Hospitality Group.

Topics discussed include:

Guest Experience: The significance of delivering exceptional guest experiences in hotels and resorts.

The Pivot Vibe: Introduction of the “Pivot Vibe” concept, focusing on guest journey, music, lighting, scents, and design.

Experience Economy: The shift towards an experience-driven economy and its impact on hospitality Consistency in Service: The importance of consistent service and guest interactions.

Creative Activations: Examples of unique hotel activations, such as turning a basement into a winter wonderland.

Balancing Finance and Creativity: Strategies to balance financial goals with creative guest experiences.

Team Dynamics: The role of a dedicated team in delivering exceptional service and experiences.

Visit NoVacancyNews.com to learn more!

  continue reading

778 episoder

Artwork
iconDel
 
Manage episode 430993988 series 2420410
Innhold levert av Glenn Haussman and Anthony Melchiorri. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Glenn Haussman and Anthony Melchiorri eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Today we have Rick Colangelo, EVP of Pivot Hotels, part of Davidson Hospitality Group.

Topics discussed include:

Guest Experience: The significance of delivering exceptional guest experiences in hotels and resorts.

The Pivot Vibe: Introduction of the “Pivot Vibe” concept, focusing on guest journey, music, lighting, scents, and design.

Experience Economy: The shift towards an experience-driven economy and its impact on hospitality Consistency in Service: The importance of consistent service and guest interactions.

Creative Activations: Examples of unique hotel activations, such as turning a basement into a winter wonderland.

Balancing Finance and Creativity: Strategies to balance financial goals with creative guest experiences.

Team Dynamics: The role of a dedicated team in delivering exceptional service and experiences.

Visit NoVacancyNews.com to learn more!

  continue reading

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