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1 Make Money with AI Appointment Setting | Matt Deseno 32:38
Humanizing Digital CS and Personal Branding with Bob Mathers | Episode 069
Manage episode 439108696 series 3479744
In this episode of the Digital CX podcast, Alex Turkovic chats with Bob Mathers about personal branding on LinkedIn, the balance between human interaction and digital communication, and other strategies for customer success. They explore how storytelling, authenticity, and thoughtful use of technology can enhance customer experiences and build trust, both in professional relationships and personal brands.
Chapters:
- 04:48 - The power of selfies and personal connection
- 06:51 - Bob’s Growth Mixtape: A podcast about life, not CS
- 08:23 - Humanizing customer conversations in business
- 11:23 - Coaching hockey and finding parallels in consulting
- 13:26 - Overcoming bias in consulting and discovery
- 15:45 - The digital success sweet spot
- 18:13 - Navigating the balance of analysis and action in consulting
- 20:57 - The rise of customer portals and integrated success plans
- 23:11 - Combining digital with human for optimal onboarding
- 27:56 - Building a personal brand on LinkedIn: Tips and takeaways
- 31:42 - Bob’s content diet
Enjoy! I know I sure did…
Bob’s Linkedin: https://www.linkedin.com/in/bmathers/
Thank you to our sponsor, QueryPal!
QueryPal is an incredible platform for support leaders who want to optimize their operations!
Thank you to our sponsor, Vitally!
Vitally is a wonderfully feature-rich, fast-to-implement CSP that we are proud to have as a sponosr!
+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
Kapitler
1. Humanizing Digital CS and Personal Branding with Bob Mathers | Episode 069 (00:00:00)
2. LinkedIn Influencer on Digital Customer Experience (00:00:34)
3. Navigating Digital Customer Success Strategies (00:11:55)
4. Blending Human Touch With Digital Experience (00:25:20)
5. Building Personal Brand on LinkedIn (00:33:00)
92 episoder
Humanizing Digital CS and Personal Branding with Bob Mathers | Episode 069
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Manage episode 439108696 series 3479744
In this episode of the Digital CX podcast, Alex Turkovic chats with Bob Mathers about personal branding on LinkedIn, the balance between human interaction and digital communication, and other strategies for customer success. They explore how storytelling, authenticity, and thoughtful use of technology can enhance customer experiences and build trust, both in professional relationships and personal brands.
Chapters:
- 04:48 - The power of selfies and personal connection
- 06:51 - Bob’s Growth Mixtape: A podcast about life, not CS
- 08:23 - Humanizing customer conversations in business
- 11:23 - Coaching hockey and finding parallels in consulting
- 13:26 - Overcoming bias in consulting and discovery
- 15:45 - The digital success sweet spot
- 18:13 - Navigating the balance of analysis and action in consulting
- 20:57 - The rise of customer portals and integrated success plans
- 23:11 - Combining digital with human for optimal onboarding
- 27:56 - Building a personal brand on LinkedIn: Tips and takeaways
- 31:42 - Bob’s content diet
Enjoy! I know I sure did…
Bob’s Linkedin: https://www.linkedin.com/in/bmathers/
Thank you to our sponsor, QueryPal!
QueryPal is an incredible platform for support leaders who want to optimize their operations!
Thank you to our sponsor, Vitally!
Vitally is a wonderfully feature-rich, fast-to-implement CSP that we are proud to have as a sponosr!
+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
Kapitler
1. Humanizing Digital CS and Personal Branding with Bob Mathers | Episode 069 (00:00:00)
2. LinkedIn Influencer on Digital Customer Experience (00:00:34)
3. Navigating Digital Customer Success Strategies (00:11:55)
4. Blending Human Touch With Digital Experience (00:25:20)
5. Building Personal Brand on LinkedIn (00:33:00)
92 episoder
すべてのエピソード
×![The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. podcast artwork](/static/images/64pixel.png)
1 Handwritten Notes as a CX Strategy to Surprise & Delight with David Wachs of Handwrytten | Episode 091 35:46
![The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. podcast artwork](/static/images/64pixel.png)
1 Transforming Customer Experience with AI-Driven Chatbots and Productivity Tools | Episode 090 29:18
![The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. podcast artwork](/static/images/64pixel.png)
1 Current State of AI in CS and Introducing MondAI CS with Michael Forney | Episode 089 46:16
![The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. podcast artwork](/static/images/64pixel.png)
1 Digital CS and the Job Market with the Return of Dillon Young of Lifetime Value Media | Episode 088 49:39
![The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. podcast artwork](/static/images/64pixel.png)
1 From B2C to B2B: Simplicity is Key in Digital CS with Ed Powers | Episode 087 49:55
![The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. podcast artwork](/static/images/64pixel.png)
1 Data Hygiene for Great Customer Experiences with Irwin Hipsman of Repetitos | Episode 086 49:55
![The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. podcast artwork](/static/images/64pixel.png)
1 End Of Year Recap as Told by Google’s NotebookLM | Episode 085 11:29
![The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. podcast artwork](/static/images/64pixel.png)
1 Using Google's NotebookLM to Produce a Podcast and Summarize Docs | Episode 084 27:19
![The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. podcast artwork](/static/images/64pixel.png)
1 Airtable’s Journey to Scalable Customer Success with Alison Barrett | Episode 083 59:37
![The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. podcast artwork](/static/images/64pixel.png)
1 Pro Tips for Building a Better Digital CS Program with Marley Wagner | Episode 082 54:04
![The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. podcast artwork](/static/images/64pixel.png)
1 Building Automations That Enhance Customer Experience with Samantha David of Monday.com | Ep. 081 50:10
![The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. podcast artwork](/static/images/64pixel.png)
1 Where to Find Automation Opportunities to Improve Customer AND Employee Experience | Episode 080 34:45
![The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. podcast artwork](/static/images/64pixel.png)
1 Digital Duct Tape: Leveraging AI to Solve CX Challenges with Scott Wilder | Episode 079 39:01
![The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. podcast artwork](/static/images/64pixel.png)
1 Lessons in CX Leadership and Strategy with CX "Superwoman" Nat Onions of Customer.io | Episode 078 55:19
![The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. podcast artwork](/static/images/64pixel.png)
1 Scaling Customer Education for Digital CS with Adam Avramescu of Personio & the CELab Podcast | Episode 077 46:28
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