Gå frakoblet med Player FM -appen!
Scrappy Automations that Boost Customer Success ROI w/ Joe Di Grande of Joe Does Tech Touch | Episode 074
Manage episode 445271135 series 3479744
Joe Di Grande, Founder of Joe Does Tech Touch, shares his experiences scaling accounts and building a tech touch program from the ground up. He and Alex discuss the critical role of clean data, simple automations, and AI in transforming customer interactions, emphasizing a problem-first approach over obsession with technology.
Chapters:
00:00:00 - Intro
00:03:21 - A small world and lifelong connections
00:03:23 - Joe's journey into TechTouch
00:04:16 - From email marketer to scaling accounts
00:05:51 - Building a tech touch program from scratch
00:07:21 - What is Digital Customer Success (CS)?
00:09:19 - Scrappy automations: Simple yet powerful tools
00:11:22 - The under-appreciated power of canned responses
00:18:28 - Clean data: The foundation of successful automation
00:22:03 - Don't fall in love with the tech, focus on the problem
00:29:06 - How AI and bots are transforming customer interactions
00:31:25 - Email blunders and lessons learned
Enjoy! I know I sure did…
Shoutouts in this episode include:
- The Daily Standup Podcast (Dillon Young, JP Frost & Rob Zambito)
- Marley Wagner
- Sara Roberts
Joe's Linkedin: https://www.linkedin.com/in/josephdigrande/
+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
Kapitler
1. Scrappy Automations that Boost Customer Success ROI w/ Joe Di Grande of Joe Does Tech Touch | Episode 074 (00:00:00)
2. Digital Customer Experience Strategies and Insights (00:00:03)
3. Optimizing Automation in Marketing Campaigns (00:09:21)
4. Data Audit and Digital Transformations (00:21:25)
5. Digital Tools Empowering Customer Experiences (00:25:36)
6. Tech Challenges in Customer Success (00:31:27)
92 episoder
Scrappy Automations that Boost Customer Success ROI w/ Joe Di Grande of Joe Does Tech Touch | Episode 074
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Manage episode 445271135 series 3479744
Joe Di Grande, Founder of Joe Does Tech Touch, shares his experiences scaling accounts and building a tech touch program from the ground up. He and Alex discuss the critical role of clean data, simple automations, and AI in transforming customer interactions, emphasizing a problem-first approach over obsession with technology.
Chapters:
00:00:00 - Intro
00:03:21 - A small world and lifelong connections
00:03:23 - Joe's journey into TechTouch
00:04:16 - From email marketer to scaling accounts
00:05:51 - Building a tech touch program from scratch
00:07:21 - What is Digital Customer Success (CS)?
00:09:19 - Scrappy automations: Simple yet powerful tools
00:11:22 - The under-appreciated power of canned responses
00:18:28 - Clean data: The foundation of successful automation
00:22:03 - Don't fall in love with the tech, focus on the problem
00:29:06 - How AI and bots are transforming customer interactions
00:31:25 - Email blunders and lessons learned
Enjoy! I know I sure did…
Shoutouts in this episode include:
- The Daily Standup Podcast (Dillon Young, JP Frost & Rob Zambito)
- Marley Wagner
- Sara Roberts
Joe's Linkedin: https://www.linkedin.com/in/josephdigrande/
+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
Kapitler
1. Scrappy Automations that Boost Customer Success ROI w/ Joe Di Grande of Joe Does Tech Touch | Episode 074 (00:00:00)
2. Digital Customer Experience Strategies and Insights (00:00:03)
3. Optimizing Automation in Marketing Campaigns (00:09:21)
4. Data Audit and Digital Transformations (00:21:25)
5. Digital Tools Empowering Customer Experiences (00:25:36)
6. Tech Challenges in Customer Success (00:31:27)
92 episoder
すべてのエピソード
×![Artwork](/static/images/128pixel.png)
1 Handwritten Notes as a CX Strategy to Surprise & Delight with David Wachs of Handwrytten | Episode 091 35:46
![Artwork](/static/images/128pixel.png)
1 Transforming Customer Experience with AI-Driven Chatbots and Productivity Tools | Episode 090 29:18
![Artwork](/static/images/128pixel.png)
1 Current State of AI in CS and Introducing MondAI CS with Michael Forney | Episode 089 46:16
![Artwork](/static/images/128pixel.png)
1 Digital CS and the Job Market with the Return of Dillon Young of Lifetime Value Media | Episode 088 49:39
![Artwork](/static/images/128pixel.png)
1 From B2C to B2B: Simplicity is Key in Digital CS with Ed Powers | Episode 087 49:55
![Artwork](/static/images/128pixel.png)
1 Data Hygiene for Great Customer Experiences with Irwin Hipsman of Repetitos | Episode 086 49:55
![Artwork](/static/images/128pixel.png)
1 End Of Year Recap as Told by Google’s NotebookLM | Episode 085 11:29
![Artwork](/static/images/128pixel.png)
1 Using Google's NotebookLM to Produce a Podcast and Summarize Docs | Episode 084 27:19
![Artwork](/static/images/128pixel.png)
1 Airtable’s Journey to Scalable Customer Success with Alison Barrett | Episode 083 59:37
![Artwork](/static/images/128pixel.png)
1 Pro Tips for Building a Better Digital CS Program with Marley Wagner | Episode 082 54:04
![Artwork](/static/images/128pixel.png)
1 Building Automations That Enhance Customer Experience with Samantha David of Monday.com | Ep. 081 50:10
![Artwork](/static/images/128pixel.png)
1 Where to Find Automation Opportunities to Improve Customer AND Employee Experience | Episode 080 34:45
![Artwork](/static/images/128pixel.png)
1 Digital Duct Tape: Leveraging AI to Solve CX Challenges with Scott Wilder | Episode 079 39:01
![Artwork](/static/images/128pixel.png)
1 Lessons in CX Leadership and Strategy with CX "Superwoman" Nat Onions of Customer.io | Episode 078 55:19
![Artwork](/static/images/128pixel.png)
1 Scaling Customer Education for Digital CS with Adam Avramescu of Personio & the CELab Podcast | Episode 077 46:28
Velkommen til Player FM!
Player FM scanner netter for høykvalitets podcaster som du kan nyte nå. Det er den beste podcastappen og fungerer på Android, iPhone og internett. Registrer deg for å synkronisere abonnement på flere enheter.