It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Innhold levert av Learn Educate Discover and Sonali Mangal. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Learn Educate Discover and Sonali Mangal eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
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Ep 114: Customer Success Management, Nereyda Esparza, Customer Success Manager @Amazon Business
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Manage episode 217665584 series 1037046
Innhold levert av Learn Educate Discover and Sonali Mangal. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Learn Educate Discover and Sonali Mangal eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
Nereyda Espraza, Customer Success Manager at Amazon (Amazon Business), shares her insights on what working as a Customer Success Manager is like. CSM is a relatively new but up and coming function, found in a lot of tech companies today. Nereyda has a BA in Latin American Studies from Smith College, and M.Phil from University of Oxford. Some of the areas that Nereyda touches upon in this episode include: 1. Nereyda's background and career path 2. What is customer success management 3. Difference between customer success management and account management 4. How customer success is a relatively new role in tech 6. Example of a project Nereyda worked on as a CSM, and examples of activities Nereyda undertook on the project 7. Skills you need to do well in this function 8. Advice for interested candidates and recommended resources Thank you for listening!! Follow the show on Twitter @LED_Curator Website www.learneducatediscover.com/ Like us on FaceBook at www.facebook.com/learneducatediscover/ Email us at hello@learneducatediscover. We will reply!! Subscribe to the show on iTunes itunes.apple.com/us/podcast/learn…ver/id1049159321
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135 episoder
MP3•Episoder hjem
Manage episode 217665584 series 1037046
Innhold levert av Learn Educate Discover and Sonali Mangal. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Learn Educate Discover and Sonali Mangal eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
Nereyda Espraza, Customer Success Manager at Amazon (Amazon Business), shares her insights on what working as a Customer Success Manager is like. CSM is a relatively new but up and coming function, found in a lot of tech companies today. Nereyda has a BA in Latin American Studies from Smith College, and M.Phil from University of Oxford. Some of the areas that Nereyda touches upon in this episode include: 1. Nereyda's background and career path 2. What is customer success management 3. Difference between customer success management and account management 4. How customer success is a relatively new role in tech 6. Example of a project Nereyda worked on as a CSM, and examples of activities Nereyda undertook on the project 7. Skills you need to do well in this function 8. Advice for interested candidates and recommended resources Thank you for listening!! Follow the show on Twitter @LED_Curator Website www.learneducatediscover.com/ Like us on FaceBook at www.facebook.com/learneducatediscover/ Email us at hello@learneducatediscover. We will reply!! Subscribe to the show on iTunes itunes.apple.com/us/podcast/learn…ver/id1049159321
…
continue reading
135 episoder
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