Beste Dkim podcaster (2024)

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E26 - Tech Support or Customer Support? IT’s Both! 44:46

3d ago44:46

44:46

Mastering Customer Service in IT: Strategies and Best Practices In this episode, we dive into the importance of customer service within IT departments, emphasizing its crucial role in driving innovation and improving user satisfaction. We discuss how IT professionals can develop and hone their customer service skills, the importance of effective hi…

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E25 - Clean Up Your Act: Boosting Security Through Account Hygiene 1:02:31

16d ago1:02:31

1:02:31

In this comprehensive episode, we explore critical aspects of managing IT security, focusing on Active Directory audits, password hygiene, and privilege management. We share practical strategies for conducting thorough security audits, managing group policies, and ensuring effective password practices using tools like CrowdStrike and Microsoft Azur…

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E24 - Lessons from Hurricane Helene: Enhancing Resilience and Preparedness 35:01

1M ago35:01

35:01

Crisis Management: Lessons from Hurricane Helene In this episode of Off the Wire, hosts Anthony and Tanner discuss the impact of Hurricane Helene on regions like Western North Carolina and Eastern Tennessee, focusing on technological challenges and solutions. Tanner, from Blue Ridge Energy, shares insights into infrastructure resilience and the imp…

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E23 – The Science and Art of an IT Budget 37:59

1M ago37:59

37:59

In Episode 23 of Off The Wire, Tanner and Anthony, two seasoned IT executives, delve into IT budgeting. They discuss their experiences, tips, and strategies for creating effective technology budgets, emphasizing the importance of aligning budgets with strategic plans. The episode covers auditing existing technology stacks, communicating with stakeh…

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E:22 - ChatGPT: The Newest Member of Your Cyber Team 32:52

2M ago32:52

32:52

Integrating ChatGPT: Your Newest Cyber Team Member In this episode of 'Off the Wire,' Anthony and Tanner explore the impact of ChatGPT on the cybersecurity field. With a combined 35 years of experience, they discuss harnessing ChatGPT to enhance cybersecurity measures and tackle modern technology challenges. They delve into ways ChatGPT can assist,…

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E21 - One Password to Rule Them All: The Case for Password Managers in the Enterprise 32:15

2M ago32:15

32:15

- Hosts: Anthony and Tanner, IT executives with 35 years of combined experience.- Episode Title: One Password to Rule Them All: The Case for Password Managers in the Enterprise.- Overview: Discussing the importance and benefits of password managers in the enterprise, sparked by personal experiences. Segment 1: The Need for Password Managers Problem…

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Bonus E3 - The Patrick Kelley Story: Resilience, Redemption, and the Road to Cybersecurity Excellence! 1:09:35

3M ago1:09:35

1:09:35

**Introduction**- **Welcome Back:** Recap of the podcast’s focus on cybersecurity risk and technology challenges.- **Hosts’ Background:** Brief intro of Anthony and Tanner.- **Guest Introduction:** Anthony introduces Patrick Kelley from Leargas Security and Critical Path Security, who spoke about mental health at a recent cybersecurity conference. …

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E20 - Guardians of the Email Galaxy: DKIM, SPF & DMARC 38:39

3M ago38:39

38:39

Tools Referenced: Free SPF/DKIM/DMARC analyzer tools for DMARC setup - DMARCLY Learn and Test DMARC (learndmarc.com) DMARC Check Tool - Domain Message Authentication Reporting & Conformance Lookup - MxToolBox **Introduction:** **Welcome & Hosts Introduction:** - “Welcome back to Off The Wire, the podcast that helps you curb cybersecurity risks and …

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E19 - Low-Cost, High-Impact Cybersecurity Investments 52:04

3M ago52:04

52:04

Podcast Outline: "Off the Wire" Episode Intro: Welcome back to "Off the Wire," the podcast helping you curb cybersecurity risks and tackle technology challenges. Hosts: Tanner and Anthony, IT executives with a combined 35 years of experience in IT and cybersecurity. Teaser for Episode 20: Upcoming giveaway in two weeks—details to come. Main Topic: …

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Bonus E2 – CrowdStrike Crisis: An IT Nightmare Unfolds 47:32

4M ago47:32

47:32

Introduction: - Welcome back to a bonus episode of Off the Wire.- Highlight of the week: a bad patch pushed out by CrowdStrike caused worldwide outages. Initial Impact: - Anthony's experience: dealing with server and workstation blue screens.- Timeline of the incident: starting at 12:09 AM with alerts coming in around 12:40 AM.- Initial thoughts an…

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E18 – Building a Secure Network with the Zero Trust Blueprint 41:07

4M ago41:07

41:07

Introduction: Host Introduction: Tanner Greer and Anthony Kent, two IT executives with 35 years of combined experience in the IT field, specializing in cybersecurity. Episode Overview: Discussion on Zero Trust security. Segment 1: Conference Recap Anthony's recent attendance at the IT conference for South Carolina co-ops. Key takeaway: Importance o…

1
E17 – Talent Tetris: Finding, Hiring, and Keeping the Pieces for a Perfect Team 57:37

4M ago57:37

57:37

Introduction Welcome to the Show: Greet listeners and introduce the podcast name. Briefly describe the purpose of the podcast and what listeners can expect. Hosts Introduction: Anthony and Tanner, two IT executives with a combined 35 years of experience in IT and cybersecurity. Background on their roles and the companies they lead. Brief mention of…

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E16 – IRPs: Why They Are Critical 31:27

5M ago31:27

31:27

Podcast Episode Show Notes: Importance of Incident Response Plans (IRPs) Episode Highlights: Rising Cybersecurity Threats:Discussing the increasing threat levels and the growing importance of cybersecurity. Incident Response Plans (IRPs): Why IRPs are essential and how they serve as a playbook during cyber incidents. Key Topics Covered: Need for IR…

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Bonus E1 – Brian Williams with Rubrik: Unveiling the Power of Immutable Backup Solutions and Essential Practices 1:02:18

5M ago1:02:18

1:02:18

## Off The Wire Podcast Show Notes ### Episode: Backups and Data Recovery with Brian Williams from Rubrik **Guest:** Brian Williams, Rubrik **Location:** NCLGISA Conference 2024, Downtown Wilmington ### Key Topics Discussed #### Importance of Backups - **Personal Anecdote:** Anthony shares advice from his mentor on the importance of backups. - **Mo…

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E15 – Are you next year's statistic? Dissecting the Verizon 2024 Data Breach Investigations Report 33:00

5M ago33:00

33:00

**Podcast Episode Summary: Off the Wire - Cybersecurity Insights from the Verizon 2024 Data Breach Investigations Report** **Hosts:** Anthony Kent and Tanner Greer **Episode Overview:** In this episode of Off the Wire, hosts Anthony Kent and Tanner Greer dive deep into the Verizon 2024 Data Breach Investigations Report (DBIR). With their combined 3…

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E14 – What Your End Users Do at Home! 44:53

6M ago44:53

44:53

## Off the Wire Podcast Show Notes ### Episode Summary Welcome to the Off the Wire podcast, your go-to source for insights into the fast-paced world of cybersecurity and technology. This episode features a new co-host, Tanner Greer, who joins Anthony Kent to discuss a critical topic: what happens when users work from home. ### Key Topics Covered 1.…

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E13 – CIS Membership: Why Aren't You a Member Yet? 15:11

6M ago15:11

15:11

Join us in this episode as we delve into the world of cybersecurity with the Center for Internet Security (CIS). As a community-driven nonprofit, CIS is responsible for establishing the CIS Controls® and CIS Benchmarks™, globally recognized best practices for securing IT systems and data. Discover how CIS supports the cyber threat prevention, prote…

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E12 – Remote Access Solutions: Are they a requirement or do they bring a new risk to your environment. 18:40

7M ago18:40

18:40

In Episode 12 of our podcast series, we delve into the world of cybersecurity, focusing on the benefits and drawbacks of implementing vendor access solutions. We kick off by exploring the pros of enhancing cybersecurity measures. From fortified security protocols to streamlined centralized management and strict compliance adherence, we uncover how …

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E11 – 10 Lessons from Safeguarding a DoD Network 17:33

7M ago17:33

17:33

In this episode, we dive deep into the fundamental practices necessary for safeguarding your organization's digital infrastructure. Join us as we explore crucial topics such as patch management, application control, vulnerability scanning, and the principle of least privilege. With insights gleaned from years of experience in protecting sensitive n…

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E10 – In the future will the IT Manager role be obsolete? 11:38

8M ago11:38

11:38

Summary of Podcast Notes: Introduction: - The podcast welcomes listeners with a brief introduction to the episode. - The episode overview discusses the future of the IT Manager role. Main Content: - The role of IT Managers is explored, detailing responsibilities such as overseeing IT systems, managing personnel, training, budget management, and day…

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Ep. 042 - Trademarks, IP and Customer Experience 11:14

8M ago11:14

11:14

Show notes: SellerSmile.com/042 Tools and resources: -- USPTO Learning Resources -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services at https://www.sellersmile.com/services/ -- Try Help Scout for your customer service, the same CRM SellerSmile uses, and get a $50 credit when you sign up through …

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E9 – Is this the end of VMWare? 15:46

8M ago15:46

15:46

Broadcom's acquisition of VMware has created uncertainty among many, leading some to explore alternatives. Broadcom has shifted from perpetual licensing to a subscription model, with significant price increases. Layoffs have occurred, and the company plans to divest some assets. VMware partner agreements are being canceled, requiring reapplication …

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Ep. 041 - Setting SPF, DKIM and DMARC Domain Records 12:44

8M ago12:44

12:44

Show notes: SellerSmile.com/041 Tools and resources: -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services at https://www.sellersmile.com/services/ -- Try Help Scout for your customer service, the same CRM SellerSmile uses, and get a $50 credit when you sign up through our link at https://helpscou…

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Ep. 040 - Intro to Email Authentication 10:23

9M ago10:23

10:23

Show notes: SellerSmile.com/040 - Email authentication technology serves as a vital defense against phishing scams and unauthorized email impersonation. By implementing email authentication protocols, businesses can protect their customers and uphold their brand integrity. At its core, email authentication involves verifying the legitimacy of an em…

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Ep. 039 - 5 Best Practices for Your Customer Service Email Address 7:29

9M ago7:29

7:29

Show notes: SellerSmile.com/039 - Discover 5 essential tips to optimize your e-commerce customer service email address for success. From branded domains to email authentication, we've got you covered! Tools and resources: -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services at https://www.sellers…

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Ep. 038 - E-Commerce Customer Service 11:33

9M ago11:33

11:33

Show notes: SellerSmile.com/038 >>> Leave us a review and rating wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling(at)sellersmile.com. This show is produced by SellerSmile, your e-commerce customer service team since 2017.Av SellerSmile

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Ep. 037 - What is "Customer Service"? 9:50

9M ago9:50

9:50

Show notes: SellerSmile.com/037 - Tygh answers the question "What is customer service" with several perspectives from industry leaders, Help Scout, Zendesk, Shopify and ChatGPT. Customer service is HUGE for any business so taking the right perspective on it can make all the difference. >>> Leave us a review and rating in iTunes, or wherever you get…

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Ep. 036 - Reintroduction to SellerSmile and the Podcast 6:04

10M ago6:04

6:04

What’s next? - Regular (weekly) helpful content for customer service teams, every Monday - Multimodal: video + audio + text! - Five minute timer, one take! Thanks for listening :) This show is produced by SellerSmile, your e-commerce customer service team. Stay safe and keep smiling! 🙂 Produced by SellerSmile…

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E8 – To EDR or Not to EDR: A Clash of Views in OT Security 30:42

10M ago30:42

30:42

In the latest episode of our insightful podcast series, we tackled a hot-button issue in the realm of Operational Technology (OT) security: the role of Endpoint Detection and Response (EDR) systems. This episode, "To EDR or Not to EDR: A Clash of Views in OT Security," features our own Jon and Anthony diving deep into the contentious debate, offeri…

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E7 – Introducing KIKrr and the HACKERverse (Sponsored) 41:20

10M ago41:20

41:20

Discover the inspiring journey of KIKrr's co-founders, Mariana Padilla and Craig Ellrod, in Episode 7 of the Off the Wire podcast, "Introducing KIKrr and the HACKERverse." Dive into Mariana's transition from non-profit work to leading KIKrr, as she demystifies cybersecurity for businesses. This episode is a must-listen for anyone interested in tech…

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E6 – Navigating the Cyber Storm: Lessons Learned from DMEA 57:19

11M ago57:19

57:19

In November 2021, Delta-Montrose Electric Association faced a cyber-attack that tested their limits. Now, hear the gripping behind-the-scenes story in our latest interview with CIO, Bob Farmer. ️ Exclusive Insights: ️ Inside the Attack: The critical moments and decisions Turning Point: Strategies that turned the tide Team Effort: How collaboration …

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E5 – Guest Interview: Eric Braxton 35:04

11M ago35:04

35:04

In this enlightening episode of “Off the Wire,” Anthony and Jon sit down with Eric Braxton, a award-winning leader in the cybersecurity field, specializing in the energy sector. Eric brings his extensive experience and a unique perspective to the discussion, sharing insights from his journey in cybersecurity. Key Points Discussed: Eric’s Path in Cy…

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E4 – The ChatGPT Dilemma – Integration or Regulation? 27:46

12M ago27:46

27:46

In this thought-provoking episode, we delve into the intricacies of ChatGPT and its impact on the cooperative workplace. We weigh the pros and cons of integrating this advanced AI technology, exploring its potential as both a tool and a challenge in electric cooperative environments. Highlights: Pros of ChatGPT: Described as a virtual personal assi…

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E3 – Geoblocking: Is It the Iron Mike Tyson or Justin Bieber of Data Protection? 27:14

1y ago27:14

27:14

Episode Highlights: Defining Geoblocking: Learn about the mechanisms that allow for regional blocking and how it can be applied in real-world settings. The Good, The Bad, and The VPN: While geoblocking can fortify your network security, it’s not without its downsides—such as easily being bypassed by VPNs and potentially alienating customers. Real-L…

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E2 – Passwords: Change ’em or Keep ’em? 22:51

1y ago22:51

22:51

In this riveting episode of Off the Wire, hosts Jon Watkins and Anthony Kent delve into the controversial world of password rotation—should you change your passwords regularly or stick with what you know? We kick things off by exploring why the traditional advice has been to change passwords frequently and what experts like NIST and Microsoft have …

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2024 GMAIL Updates Part 2 and PotPourri 31:10

1y ago31:10

31:10

Is GMAIL turning your old email addresses into spam traps and honeypots? How do you get started segmenting your newsletter list? Is Luke's offspring watching Scooby-Doo? All this and more...Av Luke Avedon & Ed Forteau

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Gmail 2024 Updates 32:08

1y ago32:08

32:08

The one about the terrifying new announcement from GMAIL, "New Gmail protections for a safer, less spammy inbox." Read the announcement here: https://blog.google/products/gmail/gmail-security-authentication-spam-protection/Av Luke Avedon & Ed Forteau

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E1 – Phish or Foe? 29:26

1y ago29:26

29:26

️ Exciting News: Off the Wire Podcast is LIVE! ️ We are thrilled to announce the launch of our brand-new podcast, Off the Wire, hosted by Jon Watkins and Anthony Kent! Season 1, Episode 1: Phish or Foe? In this inaugural episode, we dive deep into the world of phishing simulations. We explore the pros and cons, and discuss whether they are a necess…

1
Bobi Nikolovski of Flowium 45:01

1+ y ago45:01

45:01

Bobi Nikolovski is a Head Email Marketing Technician & Quality Assurance Specialist at Flowium. In this one Luke grills a real newsletter whiz on how ecommerce brands can keep that deliverability flowing (get it - flowing / Flowium). 00:00.00 lukeavedon All right? We're here with Bobby from flovium the brilliant email mastermind Bobby how did you g…

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Daniel Shnaider - Founder of warmy.io and anybiz.io 43:47

1+ y ago43:47

43:47

Secrets of email warm-up from the master. I especially loved the info on API reputation. About warmy.io: Auto all-in-one tool for email deliverability to make your Email Channel Reliable. We help you to increase deliverability Real mailboxes, real people About anybiz.io: The most innovative B2B sales machine. You are a busy entrepreneur, and you wa…

1
Mr. Deliverability 31:29

1+ y ago31:29

31:29

First episode of the show! Luke grills his co-host on all things email deliverability.Av Luke Avedon & Ed Forteau

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Ep. 035 - Tygh's Interview on The Checkout with Adii Pienar of Cogsy 44:18

1+ y ago44:18

44:18

This episode is a recent conversation I had with author and 3x founder, Adii Pienar. After building Conversio & WooCommerce, Addi is leading a company called Cogsy, making inventory management and financial systems for Shopify and Amazon sellers. In this conversation we review how SellerSmile got it's start and some interesting ideas around custome…

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Ep. 034 - Bookkeeping for E-commerce with Nathan Hirsch of EcomBalance 30:37

2y ago30:37

30:37

In my conversation with Nathan, we discuss what he's up to now, three years after the FreeUp acquisition. He describes how he started EcomBalance and Outsource School during the pandemic, the nuances of bookkeeping and accounting for e-commerce businesses, and life as a new foster parent! Nathan has a ton of energy and a passion for customer servic…

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Ep. 033 - A Career in Customer Service with Jace of SellerSmile 34:51

2+ y ago34:51

34:51

Jace, from Marikina City, Philippines, has made her career in different roles related to customer service. From Cricket Wireless to e-commerce with Seller Labs and Snagshout where she met Michael and Tygh. Today, Jace is a Customer Experience Specialist at SellerSmile, specializing in account management and internal training. Full video interview: …

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Ep. 032 - Digital Nomading and Remote Work with Yasine Honerkamp of SellerSmile 39:18

2+ y ago39:18

39:18

Show notes: sellersmile.com/032 This is a discussion with Yasine Honerkamp, a Customer Experience Project Manager at SellerSmile. We talk about how Yasine travels the world (Portugal, Spain, Morocco and more) while working in customer service. Yasine recounts how he had to adjust his life and travel plans after the COVID pandemic took affect. Suppo…

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Ep. 031 - 9 Customer Service Mistakes Amazon Sellers Make & How to Avoid Them (WEBINAR) 56:58

3y ago56:58

56:58

Today I’d like to share the audio from a recent webinar I cohosted with Katie, Kenly, and Brittany of Kaspien. They're wonderful people and know a ton about Amazon customer service! Kaspien is “tech- enabled growth marketplace based out of Spokane, Washington. They offer a range of services. I’ve met some of their leadership and they’ve been an Ama…

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Ep. 030 - Contact Amazon Buyers from Customer Reviews on the Brand Dashboard; Resolve Critical Issues and Build Trust 9:53

3+ y ago9:53

9:53

Show notes: sellersmile.com/030 In June 2021, Amazon released an update to their Customer Reviews on the Brand Dashboard feature. Here’s a helpful screencast of this new feature, Tygh introduces this feature and shows you how to use it with your own brand! Show Links Amazon Brand Registry. VIDEO Screencast on YouTube: Contact Amazon Buyers from Cus…

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Ep. 029 - X-Cart & Tyler Henderson; Customer Experience Spotlight 46:35

3+ y ago46:35

46:35

Tygh catches up with a long-time friend and former coworker, Tyler Henderson. Tyler shares his take on e-commerce customer experience, from working with affiliates at Seller Labs to his activities as a global account executive at X-Cart. Tyler Henderson is a Global Account Executive at Seller Labs and X-Cart and a regular speaker on all-things eCom…

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Ep. 028 - Amazon Communication Guidelines Update (November 2020) 30:20

4y ago30:20

30:20

Amazon announces an official update to their Communication Guidelines, effective November 3rd, 2020. These updates will change communication between sellers and Amazon buyers, influencing the ways sellers use Buyer-Seller Messaging to run their businesses and represent their brands on Amazon. Michael and Tygh review Amazon’s full update and annotat…

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Ep. 027 - Shopify + Walmart Partnership and eCommerce Marketplace Expansion 12:40

4+ y ago12:40

12:40

“Walmart Expands Its eCommerce Marketplace to More Small Businesses” June 15, 2020 By Jeff Clementz, Vice President, Walmart Marketplace Show notes: sellersmile.com/027 Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast?! >>> Email…

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