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Emergency Intercom

Enya Umanzor & Drew Phillips

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Emergency Intercom is a comedy podcast by Enya Umanzor and Drew Phillips. There is no emergency, but there is an intense need for attention, so maybe listen up… You don’t want to know what happens if you don’t. (we will be violent)
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On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
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How do you build something people actually want and will use time and time again? Sharing lessons we've learned in the six-plus years building Intercom, in this series you'll learn how to evaluate your current product, how to decide which features to build in a haystack of those you shouldn't, best practices for getting those features used, and much more.
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Every message a business sends is an attempt to get the recipient to either feel something, know something, do something or say something. At its core messaging is all about increasing engagement, and Intercom on Customer Engagement is a buzzword-free guide to creating and sending the right message, to the right people, at the right time.
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In this series Intercom takes you inside the marketing lessons we've learned the hard, expensive and messy way. We include the insights that helped us grow from zero customers to more than 20,000, but we’ve been careful to be honest and have worked hard to avoid the usual truisms. Instead, we’ve focused on actionable advice we think will benefit any early stage startup – from crafting early messaging, to managing a product launch, to keeping product and marketing aligned.
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The Class Intercom podcast aims to help educators learn how to market their school through social media and empower students to engage in sharing their story. Our goal is to help schools provide a social learning environment which allows educators to teach students digital leadership and professional social content management processes.
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The Twenty Minute VC (20VC) interviews the world's greatest venture capitalists with prior guests including Sequoia's Doug Leone and Benchmark's Bill Gurley. Once per week, 20VC Host, Harry Stebbings is also joined by one of the great founders of our time with prior founder episodes from Spotify's Daniel Ek, Linkedin's Reid Hoffman, and Snowflake's Frank Slootman. If you would like to see more of The Twenty Minute VC (20VC), head to www.20vc.com for more information on the podcast, show note ...
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Grit

Joubin Mirzadegan

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Grit explores what it takes to create, build, and scale world-class organizations. It features weekly episodes highlighting the leaders who are pushing their companies to make a difference. This series is hosted by Joubin Mirzadegan, go to market operating partner at Kleiner Perkins, a venture capital firm investing in history-making founders.
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In Depth

First Round

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Welcome to In Depth, a new podcast from First Round Review that’s dedicated to surfacing the tactical advice founders and startup leaders need to grow their teams, their companies and themselves. Hosted by Brett Berson, a partner at First Round, In Depth will cover a lot of ground and a wide range of topics, from hiring executives and becoming a better manager, to the importance of storytelling inside of your organization. But every interview will hit the level of tactical depth where the ve ...
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Slice of Technology

Slice of Media, Inc.

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“Slices” on the people and organizations in technology via news, thoughts, podcasts, spotlights and more! This is our AI-focused podcast in collaboration with HumanX. This show is produced by Slice of Media, Inc.
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The Big Access Podcast is all about access control and what ProdataKey (PDK) can provide in this industry. With new innovation and principles, we believe that the best type of access control is one that gives peace of mind, protecting life and property. Listen in as we discuss various topics on this type of business and industry and how you could get started! Not only that, but how you could also become a partner with PDK! Our main goal is to be able to provide people with the best informati ...
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The Deep End by ODF is a podcast where visionary builders, creators, and experts discuss world-changing ideas. We skip the surface level and go in depth into ideas that matter including the futures of commerce, higher education, art, governance, longevity, and more with some of the most exciting figures in these fields. The Deep End is hosted by Julian Weisser and produced by ODF —where we help more people start the best companies. Visit ideas.beondeck.com for show notes and additional essays.
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The Beginning of a Hero™ is a series of two-minute audio presentations for use on elementary school intercom systems. These stories work in conjunction with The Beginning of a FAMOUS Hero™ to portray a wide variety of realistic scenarios in everyday student life, whether in the classroom, on the school grounds, in the neighborhood, or at home. Through these stories, students vicariously learn: PERSONAL RESPONSIBILITY • POSITIVE PERSONAL VISION • POSITIVE RELATIONSHIPS Hundreds of elementary ...
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Every Hero Starts as a Child, and Every Child Can CHOOSE To Become a Hero. This series gives short stories about the Beginning of many Famous Heroes, and relatable things that they did even as a child that made them Heroic, things that AND child can do. Even YOU! A Hero is someone who HELPS others in a special way, while a Bully is someone who HURTS others on purpose, even if it is just hurting their feelings, therefore, a Bully is the OPPOSITE of a Hero. This series is played over the inter ...
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Whiteboard.fm

10kdesigners

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An interview series where we talk to designers about how they got started in design, their internship and job experiences. Hosted by Mayank Khandelwal. Subscribe on YouTube for videos + clips!
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The Hacking UI podcast is hosted by Sagi Shrieber and David Tintner, a designer and developer who are also both entrepreneurs, bloggers, productivity/time-hacking maniacs, and all around tech geeks. The first season of the podcast is titled ‘Scaling a Design Team’, in which they speak with design leaders from top notch companies like Facebook, Apple, Invision, and Intercom, to discuss various team structures, responsibilities, and workflows. After quitting their day jobs to work full time on ...
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Hands-On iOS is your go-to guide for app reviews, accessories, your questions answered, and the best tips and tricks for your iPhone, iPad, Apple Watch, Apple TV, and more. Let Mikah Sargent show you how to make the most of your favorite Apple gear! Although the show is no longer in production, you can enjoy episodes from the TWiT Archives.
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Re:Growth is the podcast for B2B marketers looking to level-up marketing strategies and grow in their careers. Each season dives deep into a specific theme. We’re talking to senior marketers from HubSpot, MOO, Slack, and more about laying the foundation for growth.
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Welcome to the Minimum Viable Podcast, hosted by Product Manager, Startup Mentor and Voice Technology Leader, Mike Shoss. On this podcast, you'll find a mix of all different aspects of the tech space to current thoughts on new products or tactics. As well as conversations about finance and Green Energy! Previously ShossX Podcast
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Brennan's a first-time founder. Jill's a first-time manager. And they've got a lot of questions. In the SoapBox podcast, People Leading People, they interview the people leaders and founders that inspire them most. Forget sweeping statements on the state of management. This is your go-to business podcast for actionable management tips from visionaries at Wealthsimple, Flight Network and more. Learn how they handle all the people stuff that comes up when you lead and manage at a fast-growing ...
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Hi Everyone, Welcome to my podcast where I talk about all things motorbikes. From what I ride, Where I go, good roads to travel on, Bike opinions, Good places to buy motorcycle clothing, Motorcycle Cafes and events and anything else I can think of that will be useful for a listener who loves bikes to know. Thanks for listening and please make sure to add the podcast to your lists so you dont miss out on any episodes Much Love Tony Pony xx
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Champions of Marketing is a marketing podcast for marketers and entrepreneurs who strive to drive growth with creativity and technology. Join our host, Chikodi Chima as he chats with experienced marketers, entrepreneurs and growth hackers to decode the receipt for growth.
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Just The Tips

Paco Aguilar

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Paco is a manufacturer's rep in the Audio & Video industry. His on the job "shop talk" conversations can have a substantial impact on the day to day, nuts and bolts, daily functioning for anyone working with any audio/visual elements. Listen in as Paco brings you just the tips of his conversations to anyone dabbling in the world of sound! Whether you're a professional in the audio industry, a product dealer, podcaster, performer, or a home hobbyist, you're sure to find tips and tricks to add ...
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Hands-On iOS is your go-to guide for app reviews, accessories, your questions answered, and the best tips and tricks for your iPhone, iPad, Apple Watch, Apple TV, and more. Let Mikah Sargent show you how to make the most of your favorite Apple gear! Although the show is no longer in production, you can enjoy episodes from the TWiT Archives.
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Jobs-to-be-Done Radio

The Re-Wired Group

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Bob Moesta and Chris Spiek apply the Jobs-to-be-Done Innovation Framework to current hot topics related to product design, marketing, business strategy, and technology. Tune in for a tactician's view of how the Jobs-to-be-Done Framework is applied to every-day business challenges.
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At Planhat we believe customer success is everybody’s business, and with this podcast - we want to help you succeed. Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about customer success and help companies center their business around customers. Because when a companies customers become successful, so does the company. Learn from the best at www.planhat.com
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Growth Mindset ON is a must for people who want to achieve exponential growth from a personal and professional point of view. From now on, I will be focus mostly on holistic wellbeing and personal development in order to equip you with the mindset needed to overcome limitations and support your growth or shifts. We can also grow sideways. Growth Mindset On: the podcast that equips you with the mindset to achieve emotional success. Connect with me on: LinkedIn: https://www.linkedin.com/in/cri ...
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Build your career as a sound engineer. The podcast for live audio professionals. Interviews with the leading innovators in concert, theatre, and corporate production. Submit your questions: http://buff.ly/Nwpsf0 Nathan Lively is a Career Coach for Audio Professionals, Podcast Consultant for Small Businesses, and Author.
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https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy we went to big sur and it was so beautiful it momentarily distracted us from the relentless marching of time and we are going to start hitting each other Shopify Upgrade your business today and get a $1-per-month …
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In this week’s episode, Brach was joined by a familiar face for the Big Access Podcast: MyDoorView’s co-founder, Jeff Santeramo. Sitting down for a conversation at the Phoenix ProConnect event, they talked all about the uses and benefits of video intercom systems. Video intercoms are a two-way communication device allowing visitors to be screened b…
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Eoghan McCabe is the Co-Founder and CEO @ Intercom, one of the largest private software companies in the valley with hundreds of millions in revenue and thousands of customers. To date, Eoghan has raised over $238M from Index, Kleiner Perkins, ICONIQ, GV, Bessemer and more incredible firms. Intercom’s goal is to reinvent customer service with AI ag…
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Meet the world's most advanced AI agent for customer service: Fin 2. This latest generation of Fin AI Agent combines our highest resolution rates with powerful new capabilities to deliver human-quality service to your customers. Learn all about it here: https://www.intercom.com/support-for-customers/ai-agent Watch this episode on YouTube: https://w…
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Join us on this week's episode of the Slice of Technology AI podcast, hosted by Jared S. Taylor! Our Guest: Des Traynor, Co-Founder of Intercom. What you’ll get out of this episode: AI-First Pivot: Intercom's rapid decision to embrace AI, starting with ChatGPT's release, and integrating human augmentation features into their customer service platfo…
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Eoghan McCabe is the CEO and co-founder of Intercom This was an incredible talk recorded live during the ODF22 cohort. Thanks again to Intercom for hosting. 10 important ideas (and timestamps) from this conversation: 1/ Innocence and Naivety Can Be a Superpower 7:58 - “There was a phenomenal amount of naivety that allowed people to do things that w…
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Anneka Gupta is the Chief Product Officer at Rubrik, a cloud management and data security company with a US$6B market cap. Before Rubrik, Anneka spent 11 years leading various teams at LiveRamp, including product, go-to-market, and operations. In today’s episode, we discuss: How LiveRamp went from $30M to $200M ARR in 3 years Anneka’s jack-of-all-t…
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In this episode of the Content Generation Podcast, we’re joined by Patrick Cogan, a senior at Pinkerton Academy and a standout student content creator. Patrick started as a sports videographer his freshman year, and since then his passion for video and content creation has grown. Now the school's primary content creator, Patrick has expanded his sk…
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Jeff Wang is the Managing Partner of Sequoia Capital Global Equities (SCGE), a public/private crossover investment firm with investments spanning from late-stage private companies to public companies. As Managing Partner, Jeff has primarily focused on public growth technology companies but has also invested $3 billion in private companies including…
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On today's episode, I sit down with Eric Normand to discuss how to select good customers, the importance of sales and marketing to a freelancer, the importance of imagination, industry, and optimism, the purpose of consulting, how I structure my consulting services, other ideas for consulting structures, domain modeling, tech debt vs dull knives as…
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Join us on this week's episode of the Slice of Technology AI podcast, hosted by Jared S. Taylor! Our Guest: Deepak Shrivastava, Co-Founder & CEO at Sunrise AI. What you’ll get out of this episode: AI Co-pilot for Customer Success: Deepak Shrivastava explains how Sunrise AI enables enterprise account managers to work faster and more efficiently by l…
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Eiso Kant is the Co-Founder and CTO of Poolside.ai, building next-generation AI for software engineering. Just last week, Poolside announced their $500M Series B valuing the company at $3BN. Prior to Poolside, Eiso founded Athenian, a data-enabled engineering platform. Before that, he built source{d} - the world’s first company dedicated to applyin…
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Guest: Sebastian Siemiatkowski, CEO and co-founder of Klarna Living and working in Stockholm, Klarna CEO Sebastian Siemiatkowski thinks a lot about how he’s perceived in Silicon Valley: “I feel like here I am, I am the small, country cousin from Sweden.” And on top of that, he knew that someone like Sam Altman wouldn’t initially think of a European…
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https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy Enya addresses her beef with starting a family and Drew dresses his beef with chocolateers Quince Go to https://Quince.com/intercom for free shipping on your order and 365-day returns. Shopify Upgrade your selling…
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Maria Angelidou is a seasoned product leader, having spent close to a decade at Meta where she was VP of Product and General Manager for some of the largest products such as Facebook Groups (2B+ users), Events, Profile, and Search. Before that, Maria led the Facebook App Monetization team, driving billions of dollars in revenue. Today, Maria is the…
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Robert Richman, author of The Culture Blueprint, chats with Bobby Stapleton, Intercom's Senior Director, Human Support, about the importance of aligning company culture with customer service. They discuss how a strong culture can help navigate change and maintain high levels of customer satisfaction as well as exploring the role of AI in customer s…
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Bret Taylor is CEO and Co-Founder of Sierra, a conversational AI platform for businesses. Previously, he served as Co-CEO of Salesforce. Prior to Salesforce, Bret founded Quip and was CTO of Facebook. He started his career at Google, where he co-created Google Maps. Bret serves on the board of OpenAI. In Today's Discussion with Bret Taylor: 1. The …
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On this episode, I'm joined by Joel Hawksley, Staff Engineer at GitHub for a discussion of code ownership with regards to a 3-year WCAG (Web Content Accessibility Guidelines) project at GitHub, benevolent dictatorship, collective ownability, terrible code vs acceptable code vs the viability of a project, writing good code vs solving problems, defin…
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Join us on this week's episode of the Slice of Technology AI podcast, hosted by Jared S. Taylor! Our Guest: Victor Riparbelli, Co-Founder & CEO at Synthesia. What you’ll get out of this episode: Founding of Synthesia: Victor Riparbelli shares the early vision behind Synthesia and how partnering with Professor Matthias Niesner helped shape the compa…
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Guest: Kyle Hanslovan, CEO & co-founder of Huntress; and Ev Randle, partner at Kleiner Perkins Talk is cheap, says Huntress CEO Kyle Hanslovan: “I learned real early on that integrity is like one of the very few things, if not the only thing, you can't buy.” En route to Huntress’ current status as a $1.5 billion firm with $100 million in ARR, he to…
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Donald Tang is the Executive Chairman of SHEIN, with oversight of public affairs, business strategy, corporate development, and finance. Donald began his career at Merrill Lynch & Co. He later joined Bear Stearns & Co. Inc. in Los Angeles as Senior Managing Director of Investment Banking. At Bear Sterns, Donald quickly rose to become the Vice Chair…
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Join us on this week's episode of the Slice of Technology AI podcast, hosted by Jared S. Taylor! Our Guest: Alex Zhavoronkov, Founder & CEO at Insilico Medicine. What you’ll get out of this episode: Insilico Medicine's AI-Driven Approach: Using deep learning for drug discovery, target identification, and disease modeling. Focus on Longevity: Alex Z…
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https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy Lady gaga is a fan of us and asked to take a picture with us Find and instantly book a top-rated doctor today at https://Zocdoc.com/INTERCOM Use code INTERCOM10 for 10% off your SeatGeek order*. https://seatgeek.o…
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Jeetu Mahtani was an early member of the HubSpot team. Under his leadership and the sales organization, the business grew its non-US revenue from $3M ARR to close to $1B ARR. After running the International business as the global MD and Sales leader, he then moved to lead the customer success org which expanded to managing 1,500 people in customer …
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Matt Lerner is the Founder and CEO at SYSTM, a startup coaching consultancy that helps high-potential companies grow their business. Matt also authored the book “Growth Levers”, which shares his framework that's helped over 200 seed-stage startups grow as much as 100x. Previously, Matt was on the early growth team at PayPal, a partner at 500 Startu…
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Robert Spector, author of The Century-Old Startup, joins Intercom's VP of Customer Support Declan Ivory to discuss the principles that have made US luxury department store chain Nordstrom a leader in customer service for more than 100 years. They explore how Nordstrom maintains a startup mentality, the importance of flexibility and transformation, …
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Eric Vishria is a General Partner @ Benchmark Capital, one of the world's leading venture firms. At Benchmark, Eric has served on over 10 boards including Confluent (CFLT), Amplitude (AMPL), Benchling, Contentful, Cerebras and several other private companies. Prior to joining Benchmark, Eric was the Co‐Founder and CEO of RockMelt, acquired by Yahoo…
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Join us on this week's episode of the Slice of Technology AI podcast, hosted by Jared S. Taylor! Our Guest: Richard Tame, CFO at Ori. What you’ll get out of this episode: Scaling from Startup to IPO: Richard Tame shares his journey of helping companies grow from Series B to IPO and beyond, highlighting the crucial role of finance in rapid scaling. …
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Join us on this week's episode of the Slice of Technology AI podcast, hosted by Jared S. Taylor! Our Guest: Brian Goffman, VP at McKinsey & Company. What you’ll get out of this episode: AI’s transformative potential: Brian Goffman reflects on how generative AI, like early internet waves, is poised to revolutionize industries globally, with parallel…
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Guest: Mark Fields, former president & CEO of Ford Motor Company and chairperson at Planview In 2005, Mark Fields was asked to run the Americas for the Ford Motor Company, a role he would serve in for 7 years, later becoming COO and then CEO. His wife and kids were used to relocating for Mark’s job, but had just put down roots in Florida. He told t…
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Dmitry Gurski is the Co-Founder and CEO of Flo Health, the leading women's health app and the first European femtech unicorn. Launched in 2015, Flo Health has grown to over 70 million monthly active users and 5 million paid subscribers. The app is recognized as the #1 recommended tool for period and cycle tracking, and it recently achieved a valuat…
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https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy We talk about the VMAs and a new tick dropped that makes you allergic to meat Shopify Upgrade your selling today and get your $1-per-month trial period at https://shopify.com/intercom. Dipsea Spice up your life an…
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Phil Carter is one of the best growth leaders of the last decade helping world-class companies like Faire, Quizlet, and Ibotta accelerate their growth. Today, Phil is a growth advisor and angel investor who helps Seed - Series C consumer subscription businesses define their growth strategy. In Today's Episode with Phil Carter We Discuss: The Seven …
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This week on The Ticket, we're joined by Fred Walton, a conversation designer at Intercom, to discuss the role of conversation designers in crafting engaging dialogue flows for chatbots and automated support channels. Fred shares tips for designing conversations that make AI agents and chatbots more helpful and natural, and discusses the balance be…
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Bob Moore is the co-founder and CEO at Crossbeam, a “LinkedIn for data” platform that helps companies find overlapping opportunities with their partners. Crossbeam has raised US$117M to date and recently acquired Reveal in 2024. Bob previously cofounded RJMetrics (now part of Adobe Commerce Cloud) and Stitch Data (acquired by Talend). He is also th…
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In this episode of the Content Generation Podcast, we’re joined by Christopher Villarreal, EdD, Director of Communications at Papillion La Vista Community Schools in Omaha, Nebraska. With 15 years of experience in public education, Chris shares his unique path from marketing and graphic design to teaching, and ultimately, school public relations—al…
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Akshay Kothari is Co-Founder at Notion, one of the fastest-growing companies of the last decade. Akshay has run every function in the company from sales, to marketing to finance and even led their fundraising efforts raising $340M+ from Sequoia, Index and Coatue with the latest round pricing them at $10BN. Before Notion, Akshay was VP Product at Li…
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Join us on this week's episode of the Slice of Technology AI podcast, hosted by Jared S. Taylor! Our Guest: Anthony Scaramucci, Founder & Managing Partner at SkyBridge Capital. What you’ll get out of this episode: Anthony Scaramucci shares his thoughts on AI stocks, arguing that while they may be in a bubble, they remain promising long-term investm…
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Join us on this week's episode of the Slice of Technology AI podcast, hosted by Jared S. Taylor! Our Guest: Aaref Hilaly, Partner at Bain Capital Ventures. What you’ll get out of this episode: Early Entrepreneurial Experiences: Aaref Hilaly reflects on how founding two companies shaped his empathetic approach to evaluating AI startups. Investing in…
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Guest: Jack Conte, CEO & co-founder of Patreon For many YouTube video creators, getting millions of views on your videos may seem like the goal. But when Jack Conte and his wife Nataly Dawn became YouTube stars through their band Pomplamoose, they didn’t automatically find gold at the end of the rainbow. “You check your ad revenue and you make 48 b…
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Shardul Shah is a Partner at Index Ventures and one of the greatest cyber security investors of the last two decades. Among his many wins, Shardul has led rounds in Datadog, Wiz, Duo Security, Coalition and more. Shardul is also the only Partner investing at Index to have worked in every single Index office from London, to SF, to NYC to Geneva. Pri…
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https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy Drew was too delicate and small to defend enya at the vape shop. MeUndies Try the DreamSeam line and get 20% off your first order, plus free shipping, at https://MeUndies.com/intercom. ZocDoc Find and instantly bo…
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Welcome back to another amazing episode of The Big Access Podcast, thanks for following along! In this episode, Brach was joined by Cole Nebeker (Training and Events Manager), Jeromy Stokes (Tech Support Manager), Dallan Labrum (Exec VP of Sales), and Tim Baker (Director of Operations) to talk all about ProdataKey’s unique approaches to tech suppor…
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