Beste Mike Bova podcaster (2024)

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Converge Customer Experience and Digital to Thrive in 2021 with Mazen Ghalayini 29:54

3+ y ago29:54

29:54

From the conversation, please find links to the following content: Mazen's CMSWire Article: Converge Customer Experience and Digital to Thrive in 2021 West Monroe's Quarterly Executive Poll - 2021 Q1 West Monroe POV: The promise of agile, multidisciplinary teams is real We would love to hear your thoughts on your own trends or predictions for 2021,…

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The Customer Success Equation: A Conversation with Gainsight CEO Nick Mehta 35:59

4y ago35:59

35:59

For more information about Nick Mehta and his perspectives, please visit his website: https://www.mehtaphysical.com/ Paul and Mike would love to hear your thoughts on how your organization has seen how your Customer Experience and Customer Success functions have been built and coexist, including best practices or lessons learned! Email us at thisis…

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Getting Back to Growth: A Conversation with Salesforce's Tiffani Bova 44:43

4y ago44:43

44:43

For more information about Tiffani Bova, please visit her website: http://tiffanibova.com/ Paul, Mike, and Mike would love to hear your thoughts on how your organization has begun to re-position itself for growth during the COVID pandemic, including best practices or lessons learned! Email us at thisiscx@wmp.com or message us via social: Paul Hagen…

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250 Susie Moore - Confidently Authentic 30:48

4+ y ago30:48

30:48

Author and columnist, Susie Moore, joins Are You Being Real to talk about confidence, authenticity, and how to carve your own path in a world full of fear and judgement. In this episode, shares how to make the most of these challenging times (in order to find/create your advantage), best practices to overcome people pleasing and the fear of judgeme…

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249 Tiffani Bova - Learn, Grow and Lead (through COVID-19) 43:01

4+ y ago43:01

43:01

Bestselling author, speaker, and business innovator, Tiffani Bova, joins Are You Being Real to talk about the state of business, consumerism, and the workplace (during the time of COVID-19). In this episode - that dives deep into business, relationship building, and technology, Tiffani gets real about consumer sensitivities, how to foster a positiv…

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Evan Carmichael 29:00

4+ y ago29:00

29:00

Tune in as Evan and I discuss options for small business owners. We want small businesses to not go under, so we will give them tips on how to survive the times! Below is information on my specical guest, Evan Carmichael. Evan believes in entrepreneurs. At 19, he built then sold a biotech software company. At 22, he was a venture capitalist helping…

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Digital Metamorphosis: Rethinking How Organizations Work to Drive Digital and Customer Experience 20:52

4+ y ago20:52

20:52

For those interested in learning more about Digital Product and Transformation and West Monroe's capabilities to help organizations, please use the following link for a more information: WMP's Digital Transformation Offerings Paul and Mike would love to hear your thoughts on how your organization has changed the way it works to drive digital and cu…

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Help For Small Business Owners w/Aaron Sanchez and Jesse Torres 1:33:00

4+ y ago1:33:00

1:33:00

Aaron, Jesse and I will be giving small business owners tips on how they can survive during this time. Aaron M. Sanchez currently hosts “The Morning Show” weekdays at 8am on ABC News Radio KMET 1490AM & KVVB-TV. He is also the Co-Creator of the Series "Two Men in Your Business" where both he and Jesse Torres give some simple facts when it comes to …

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248 Mike Robbins - We're All In This Together 42:35

4+ y ago42:35

42:35

5x Author and thought-leader, Mike Robbins, returns to the Are You Being Real Podcast to share about his new book, "We're All In This Together." As an expert on the topics of authenticity and team-building, Mike shares tips, stories, and wisdom on how to communicate and connect authentically amidst our differences. Whether you've found it challengi…

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Help and Hope for Small Business Owners 27:00

4+ y ago27:00

27:00

I'm going to do my best to give you helpful tips so you can survive during this time of COVID-19. Small business owners are being handed lemons...let's make lemonade!!!Av Funny Business Radio

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247 Mark Shapiro - Why I went AWOL (+ some good news) 18:30

4+ y ago18:30

18:30

After a 5 month hiatus, Mark Shapiro shares why he went AWOL some major life updates, and how to maximize your time, energy, and impact while staying safe at home. Sign-up for Winning Weeks - starts 4/21 www.winningweeks.com Sign-up for the LoveBomb app Beta launch LoveBomb.app

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Best Practices to Enable Work-from-Home Customer Service Professionals 20:18

4+ y ago20:18

20:18

For those interested in learning more about Customer Service Excellence and West Monroe's capabilities to help organizations, please use the following link for a more information: WMP's Customer Experience Offerings Paul and Mike would love to hear your thoughts on how you're best enabling your customer service professionals in a remote work enviro…

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Quick Business Tips and Information About the New Show 10:00

4+ y ago10:00

10:00

My new show will be intentionally designed to help your business or even inspire you to take your business in a new direction or...maybe even motivate you to do a paradigm shift. Every episode, including this one will be designed to give you business tips, motivate and inspire you and give you help...especially in this time of COVID-19. Hope you en…

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Innovating on Customer Service and Cost Reduction in response to COVID-19 19:30

4+ y ago19:30

19:30

For those interested in learning more about Customer Service Excellence and West Monroe's capabilities to help organizations, please use the following link for a more information: WMP's Customer Experience Offerings Paul and Mike would love to hear your thoughts on how you've seen Customer Experience and Customer Success start to come together! Ema…

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Five Key Trends Bringing Customer Success and Customer Experience Together 25:43

4+ y ago25:43

25:43

For those interested in learning more about Customer Success and West Monroe's capabilities to help organizations, please use the following link for a more information: Delivering on Customer Success Paul and Mike would love to hear your thoughts on how you've seen Customer Experience and Customer Success start to come together! Email us at thisisc…

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Come Together: The Merging of Customer Experience and Customer Success 24:41

4+ y ago24:41

24:41

For those interested in learning more about Customer Success and West Monroe's capabilities to help organizations, please use the following link for a more information: Delivering on Customer Success Paul and Mike would love to hear your thoughts on how you've seen Customer Experience and Customer Success start to come together! Email us at thisisc…

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Gazing into the CX Crystal Ball for 2020 Trends 22:50

4+ y ago22:50

22:50

For any bibliophiles, these trends are also highlighted in Paul’s interview for the CMSWire article: What to Expect From CX in 2020: 3 Accelerating Trends. Paul and Mike would love to hear your thoughts on trends or wishes for 2020! Email us at thisiscx@wmp.com or message us via social: Paul Hagen: @PaulHagen, https://www.linkedin.com/in/hagen2020/…

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Revisiting Our 2019 CX Trends Predictions 17:55

5y ago17:55

17:55

As mentioned during the episode, the survey outcomes and five strategies discussed to quantify the ROI/value of CX can be found in Paul's latest research article available for download at the following link: Quantifying the ROI of Customer Experience If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear yo…

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5 Strategies for Demonstrating the ROI of Customer Experience 25:39

5y ago25:39

25:39

The survey outcomes and five strategies discussed can be found in Paul's latest research article available for download at the following link: Quantifying the ROI of Customer Experience If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on ITunes or S…

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246 Max Stossel - Words That Move Us To Greater Authenticity, Influence, & Kindness 56:17

5y ago56:17

56:17

*Listen & Subscribe on iTunes *Listen on SoundCloud *Subscribe to the People Being Real YouTube Channel We all want to feel understood. We all want to know we're not alone in our struggles and our journey. While it may be difficult to find someone or something that understands us perfectly, we can all relate to art and words that illustrate the hum…

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245 Houston Kraft - Live Freely, Be Kind, & Shake The Universe 47:37

5y ago47:37

47:37

*Listen & Subscribe on iTunes *Listen on SoundCloud *Subscribe to the People Being Real YouTube Channel "In a world where you can be anything, be kind." -Anonymous We are all more connected than we can possibly imagine. We are constantly influencing and being influenced. The question is: is our influence making the world a better place? When it com…

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244 Matty Mo - Why Everyone And Everything Can Be Kind & Authentic 40:44

5y ago40:44

40:44

*Listen & Subscribe on iTunes *Listen on SoundCloud *Subscribe to the People Being Real YouTube Channel What does the future of The Most Famous Artist look like? It's Authentic & Kind. Matt Monahan has made a name for himself and found "success" as The Most Famous Artist (if you search for 'the most famous artist' in Google, he is literally the fir…

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243 Andrew Sealy - Being Positive, Real, and Kind 45:26

5y ago45:26

45:26

*Listen & Subscribe on iTunes *Listen on SoundCloud *Subscribe to the People Being Real YouTube Channel When it comes to creating impact and being an influence for good in the world, sometimes you just need to take the leap of faith and go all in doing what you love, even if it means leaving behind the security of the familiar. That's what happened…

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4 Ways to Scale and Operationalize Your Journey Efforts 33:10

5y ago33:10

33:10

If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on iTunes or Spotify. If you have any questions, suggestions, or would like to reach Mike and Paul, please email us at thisiscx@wmp.comAv Mike Manfredo and Paul Hagen

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242 Mark Shapiro - Finish 2019 Strong: 4th Quarter Pep Talk 14:40

5y ago14:40

14:40

*Listen & Subscribe on iTunes *Subscribe to the People Being Real YouTube Channel "Don't count the days. Make the days count." -Muhammad Ali As of the time of this episode's recording, we have 90 days left in 2019. That means we have 90 days left in THIS DECADE. And just like in business and in sports, the fourth quarter is when the magic needs to …

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241 Mark Shapiro - Re-Root: Breaking Free From Your Past 16:27

5y ago16:27

16:27

*Listen & Subscribe on iTunes *Listen on SoundCloud *Subscribe to the People Being Real YouTube Channel "What do you do when you realize that the person you have been is no longer serving you?" In Episode 241, Mark decided to share some thoughts on this very question. This summer has offered Mark a ton of opportunities to self-reflect and get real …

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6 Key Voice of the Customer Trends 20:33

5y ago20:33

20:33

The seven mindsets to reignite your VoC program mentioned are from Gary's recently released White Paper that is available at the following link for download: 7 Mindsets to Revive Your Voice of the Customer (VOC) Program If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subsc…

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240 Mark Shapiro & Franny Nicole - Authenticity & Claiming Your Truth 42:45

5y ago42:45

42:45

*Listen & Subscribe on iTunes *Subscribe to the People Being Real YouTube Channel "Stop holding your truth; speak your truth. Be yourself. It's the healthiest way to be." -Tiffany Hadish We all want to be heard, acknowledged, and loved for who we are and for the truths we hold dear. And while our truths may not necessarily sit well or even be ackno…

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7 Mindsets to Revive Your Voice of the Customer (VOC) Program 25:51

5y ago25:51

25:51

These seven mindsets are from Gary's recently released White Paper that is available at the following link for download: 7 Mindsets to Revive Your Voice of the Customer (VOC) Program If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on ITunes or Spot…

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237 Mark Shapiro - The Burning Man Phenomena 34:05

5y ago34:05

34:05

*Listen & Subscribe on iTunes *Subscribe to the People Being Real YouTube Channel*Take THE REALITY CHECK assessment & Sign up for "SUNDAY SAUCE" NEWSLETTER! Imagine that you find yourself in a magical city that only exists for one week. A city where only 70,000 people are allowed to enter. A city that looks and feels like a cross between Disney Wor…

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236 Mark Shapiro - How To Work A Room, Use Tech For Good, & Make Someone’s Day 33:10

5y ago33:10

33:10

*Listen & Subscribe on iTunes *Subscribe to the People Being Real YouTube Channel *Take THE REALITY CHECK assessment & Sign up for "SUNDAY SAUCE" NEWSLETTER! The joys that come from knowing how to work a room and use technology to enhance relationships is available for anyone, as long as you're willing to try and put in a few minutes a day. And on …

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235 Ben Gleib - No Joke: Why Comedian Ben Gleib Is Running For President 36:03

5y ago36:03

36:03

Is America ready for a Comedian Commander In Chief? Ben Gleib believes it is. That's why he decided to put his comedy career on the backburner and throw his hat into the ring to become the next President of The United States (no joke). While the thought might seem laughable at first, many people (if not most) feel a lack of trust in our elected off…

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234 Brooklyn Sherman - The Story Behind The (LOVE) Story 39:54

5y ago39:54

39:54

Listen & Subscribe on iTunes “Modern dating has changed so drastically. But the one thing that has not changed, is that people are really finding love in moments of vulnerability.” -Brooklyn Sherman Everyone wants to be a part of a good story, especially when it comes to their relationships. But in a world that seems to become increasingly busy and…

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233 Mark Shapiro - Lessons From The Lion King 26:02

5y ago26:02

26:02

Listen & Subscribe on iTunes "There's more to see than can ever be seen, more to do than can ever be done." -Disney's The Lion King If you've been on the internet or the movie theater, you're probably aware of the new live-action remake of Disney's The Lion King. It's a fantastic movie that brings all the nostalgia back from the original and couple…

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232 Alex Echols - One Life To Live, Gratitude To Give 42:23

5y ago42:23

42:23

Listen & Subscribe on iTunes As far as we know, we only have One Life to live. In an ideal world, we would all demonstrate our appreciation for our bodies and minds by treating them in the best way possible. But sometimes, it takes confronting a life-threatening giant (like cancer) to light a fire under our rear and make the necessary changes to ke…

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Talking CX With Your CFO 28:25

5y ago28:25

28:25

Please see Mazen's article in CMSWire describing West Monroe Partner's POV on this topic: How to Convince Your CFO to Invest in Customer ExperienceAv Mike Manfredo and Paul Hagen

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