In today’s episode, we’ll explore the critical role compliance and regulatory standards play in running a successful convenience store. From food safety and hygiene to understanding local and federal regulations, we’ll break down what you need to know to ensure your store stays compliant. Following these guidelines isn’t just about passing inspecti…

In this episode of the BISA Portfolio Podcast series “DE&I Voices,” guest host Logan Hickman of Nationwide interviews 2024 Rising Stars awardees Madi Vandegrift of Truist Wealth and Juan Muñoz of Nationwide. They share their experience and inspiration as awardees and members of the Rising Stars program. Listen to the full episode, and then nominate…

In today's episode, we'll explore how effective teamwork can transform the way your store operates. We'll cover how clear communication, resolving conflicts early, and supporting each other can create a more positive and efficient workplace. When everyone is on the same page, tasks get done faster, and the work environment becomes much more enjoyab…

In today's episode, we'll focus on the importance of knowing your products, especially when it comes to personal care and household supply items. We'll cover how understanding the features and benefits of these products allows you to communicate their value to customers effectively. We'll also dive into cross-selling techniques so you can suggest c…

In this episode of the BISA Portfolio Podcast series “DE&I Voices,” guest host Logan Hickman of Nationwide interviews Jim Nickens of InSource, Inc. and Heather Hepburn of Webster Bank. All are members of the BISA Diversity, Equity & Inclusion Committee, a group that inspires member firms to develop an inclusive working environment to improve busine…

Today's episode will focus on practical ways to boost sales through smart merchandising strategies. We'll discuss how placing products strategically can increase visibility and encourage purchases, how to use visual merchandising techniques to attract attention and create a more engaging shopping experience, and how to use sales data to continually…

In today's episode, we're focusing on the skills you need to manage store operations regarding equipment. We'll cover the basics of maintaining and handling store equipment, troubleshooting common problems that might arise, and understanding how to report maintenance needs and potential safety hazards. By the end of this episode, you'll have a soli…

In today’s episode, we’re going to focus on the essential communication skills that every sales associate needs to master. Whether it’s actively listening to your customers, using the right words and body language, or adapting your communication style to fit different personalities, these skills are the backbone of excellent customer service. By th…

In this episode of the BISA Portfolio Podcast series "The Voice of Wealth," Jacinda Norvell, wealth broker and sales execution director at Truist Wealth, and Donna McNeely, president of Kinecta Financial Management Company, discuss the intricacies of the wealth management career path and the challenges of recruitment and retention. Key takeaways fr…

We dive deep into frozen foods and dairy products in today's episode. We'll arm you with the knowledge you need to become a product expert in these categories so you can answer customer questions and anticipate their needs. By the end of this episode, you'll have a solid understanding of what sets these products apart, how to highlight their featur…

In this episode of the BISA Portfolio Podcast series “The Voice of Wealth,” BISA’s Wealth Committee Chair Jacinda Norvell, wealth broker and sales execution director at Truist Wealth, talks about developing successful delivery models with Rebecca Robinson, director of wealth management at Zions Bancorporation. They discuss how Zions takes a collabo…

In this episode, we'll explore the critical aspects of cleaning and sanitation that go beyond the surface. We'll discuss why it's vital to uphold the highest standards of cleanliness, how to manage waste efficiently, and the importance of adhering to health and safety regulations. These practices not only ensure compliance but also enhance customer…

Today's episode is all about transforming transactions into relationships. We're focusing on enhancing your sales techniques through immediate sales goals and building long-term customer relationships.Av C-Store Center

Today, we're focusing on tools essential in the daily operations of convenience stores across the globe: Point-of-Sale (POS) systems and self-checkout systems.Av C-Store Center

In today's episode, we delve into the critical aspects of security and loss prevention in retail and convenience store operations. In the fast-paced retail environment, security and loss prevention are not just about safeguarding assets but are crucial for maintaining the stability and profitability of the business. Effective security measures and …

In this episode, we'll explore three critical customer service skills that every convenience store sales associate should master: Problem-solving techniques, resolving customer complaints and conflicts, and turning negative experiences into positive ones.Av C-Store Center

In this episode, we'll explore effective strategies for visual merchandising that can help you enhance product visibility, improve the overall shopping experience, and, ultimately, boost your sales. From the basics of display techniques to integrating the latest digital tools, we'll provide you with actionable insights and tips that you can apply d…

In this episode, we're diving into a critical topic affecting our safety at work and our environment: properly handling and disposing of hazardous materials.Av C-Store Center

Today, we're focusing on a crucial topic for any store that deals with edibles: the safe handling of food products.Av C-Store Center

In today's episode, we're rolling up our sleeves to tackle a topic fundamental to every aspect of our stores: health and hygiene practices.Av C-Store Center

In this episode, we'll explore the core aspects of emergency preparedness, from the immediate steps to take in the face of fire, medical emergencies, or severe weather events to the nuances of conducting a safe and effective evacuation.Av C-Store Center

In today's episode, we're zeroing in on a critical aspect of our daily work life - navigating the maze of potential hazards that can pop up in the fast-paced world of convenience stores.Av C-Store Center

In this episode, we'll journey into the cornerstone of our daily operations: health and safety.Av C-Store Center

In this Fraud Fighter bootcamp edition, we're not just cashiers—we're the guardians of the restricted aisles! We're here to learn how to spot those who try to bypass the rules when it comes to age-restricted products—think smokes, booze, and lottery tickets.Av C-Store Center

In this episode, we'll dive into the serious business of selling age-restricted products. No, I'm not talking about those dusty DVDs in the back corner – we're talking about the stuff that requires an ID check: tobacco, alcohol, lottery tickets, you name it.Av C-Store Center

In this episode, we're embarking on a tech-savvy journey into age verification, a cornerstone of responsible retailing, especially regarding restricted-age products.Av C-Store Center

In this episode, we're embarking on an important journey through the landscape of customer interactions, especially regarding handling age-restricted products.Av C-Store Center

In this episode, let's dive into the nitty-gritty of our legal responsibilities and the art of ID verification.Av C-Store Center

In this episode, we're diving into restricted-age products, a critical aspect of our day-to-day operations in the convenience store realm.Av C-Store Center

In this episode, we will journey through the riveting world of inventory reconciliation! Yes, you heard right – riveting.Av C-Store Center

In today's episode, we will focus on identifying discrepancies between what we think we have in our convenience stores and what's on the shelves.Av C-Store Center

This episode will cover mastering stock checks and audits for accurate inventory.Av C-Store Center

In this episode, we're going to dive into a topic that is a game-changer in the world of inventory management for convenience stores – inventory management software and tools.Av C-Store Center

In this episode, we'll explore the critical aspects of inventory control processes and how they impact our daily operations.Av C-Store Center

I'm thrilled to welcome you to this training episode on "Introduction to Inventory Management," tailored specifically for our convenience store Sales Associates.Av C-Store Center

This episode will be a comprehensive review, practice, and assessment session on upselling and cross-selling techniques.Av C-Store Center

In this episode of RCA Radio, host Brandon Miller is joined by Jordan Elder, Regulatory Compliance Associates'® (RCA) Regulatory Expert. Kinga Demetriou, an Expert Certifier at BSI, and Nathan Shipley, a Global Certification Manager at BSI to discuss the current trends and challenges with Regulatory Requirements US and EU while focusing on personal…

Today, we're diving into an essential aspect of our craft: handling objections and sealing the deal regarding upselling and cross-selling.Av C-Store Center

This episode aims to equip you with the knowledge and skills needed to become masters of cross-selling, enhance your customers' shopping experience, and boost sales.Av C-Store Center

Today, we're diving deep into the world of upselling techniques. We'll explore how to identify upselling opportunities, introduce complimentary items, practice upselling higher-priced or larger quantity items, and even hold a feedback and critique session.Av C-Store Center

In this episode, I decided to change things up. As someone who grew up reading, I have always enjoyed stories. I decided to share a fiction story with you. Please rate this episode if you like this format so I can produce more content like this.Av C-Store Center

Today, we're diving into the art of effective communication, focusing on upselling and cross-selling strategies. You'll learn how to engage customers, build trust, and enhance their shopping experience through the power of your words.Av C-Store Center

In this episode of the BISA Portfolio Podcast, learn why mentoring matters and how to make the most of it from 2023 DE&I Rising Stars awardee Lindsay Diehl Green, United Bank, and her mentor, Pamela Dawson, US Bank. Piera Valle of Pacific Life is guest host of this podcast. Topics covered include: Takeaways from the DE&I Rising Stars mentorship pro…

The power of listening and observing constantly gets understated. Yet, these skills are pivotal in refining our sales techniques, particularly when it comes to upselling and cross-selling. This episode is designed to delve deep into the artistry behind these skills and how they can be harnessed to elevate our customer service and store performance.…

In this episode, we will cover how to effectively employ sales techniques for upselling and cross-selling.Av C-Store Center

You've completed the training on Point-of-Sale (POS) Systems and Cash Handling. This episode will help you evaluate your understanding and skills in these critical areas of store operation.Av C-Store Center

This comprehensive episode will explore safeguarding your store's assets, ensuring customer safety, and preventing losses.Av C-Store Center

Kenneth Cherrier of F&G interviews Kendra Cain of Arvest and Kevin Larson of Cetera Financial Group on two topics making a splash in regulatory and compliance right now: off-channel communications and complex products through a Regulation Best Interest (Reg BI) lens. Listen to this podcast episode on your way to the BISA Regulatory & Compliance Sum…

In this episode, we'll walk you through common P. O. S. system issues, basic troubleshooting steps, and when to call for support. Plus, we'll throw in some real-world practice scenarios to sharpen your troubleshooting skills.Av C-Store Center

Welcome back to the second part of our guide on handling refunds and exchanges. In this session, we will delve deeper into some crucial aspects of this topic.Av C-Store Center