Beste Tom Brannen And Vic Cooper podcaster (2024)

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Ep: 6 - The Future of AI in CX: Letting AI Drive 50:04

27d ago50:04

50:04

Kicking off a new season of the podcast, we take a quick look back before tackling the question of how AI is changing the landscape of CX. We also discuss how AI is revolutionizing not just customer service but also the way we think about, procure, and implement AI. And Tom greatly oversimplifies the deployment of AI, though he has a good point. Th…

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Ep:5 What are some of the most common CX mistakes? 39:52

7M ago39:52

39:52

In this episode, Vic and Tom discuss some of the most common CX mistakes they see and offer some thoughts on how to fix them. Also, Vic channels a previous poor CX with AT&T and has to be bleeped as he relives the experience. Thanks for listening! Questions or comments about the show? Ideas for future episodes? Interested in being a guest? Reach ou…

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Ep:4 Why are we so excited about Enterprise Connect 2023? 45:19

1+ y ago45:19

45:19

In this podcast, we discuss the upcoming Enterprise Connect Conference, why conferences still matter, what we are doing at EC, and why we are so excited to take the podcast on the road! Thanks for listening! Questions or comments about the show? Ideas for future episodes? Interested in being a guest? Reach out to us for more info. Email – info@your…

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Ep: 3 Why is leadership so critical to CX? - Interview with Brad Cleveland 45:44

2y ago45:44

45:44

In this episode, we sit down with Brad Cleveland, know throughout the world for his insight into all things related to customer experience. Brad is an industry veteran who is one of the leading recognized thought leaders and consultants, as well as a frequent speaker and author of several books. Today, we discuss the important subject of leadership…

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Ep:2 What's the difference between good chat vs. bad chat? 35:21

2y ago35:21

35:21

In this episode, we explore a tale of two chats - one that was excellent, and one that, well, sucked. As more and more interaction go to chat, it is important for companies to not just support chat, but excel at chat. Join us as we deep dive into these two experiences and break down the differences. Thanks for listening! Questions or comments about…

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Ep:1 Why does customer service still suck? 33:13

2y ago33:13

33:13

On our very first episode, we dive into the sad reality that customer service still stinks. Why is this the case? Why is this still a struggle despite large investments in upgrades and moving to the cloud? Tune in as we begin the journey into why customer experience still sucks and what can be done to turn things around. Thanks for listening! Quest…

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Tom Brannen And Vic Cooper Podcaster

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Your Call is Very Important to Us

Tom Brannen and Vic Cooper

1
Ep: 6 - The Future of AI in CX: Letting AI Drive 50:04

1
Ep:5 What are some of the most common CX mistakes? 39:52

1
Ep:4 Why are we so excited about Enterprise Connect 2023? 45:19

1
Ep: 3 Why is leadership so critical to CX? - Interview with Brad Cleveland 45:44

1
Ep:2 What's the difference between good chat vs. bad chat? 35:21

1
Ep:1 Why does customer service still suck? 33:13

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