Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen
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At Finding Better, our mission is to help you facilitate the ’better’ you want by offering you a unique and transformative opportunity to uncover the path towards a better and more fulfilling life. Our platform is designed to guide you in your pursuit of a ’better’ version of yourself, and the key lies in the invaluable experiences shared by those who have successfully traversed this very journey. Our approach is firmly grounded in the notion that real-life stories, personal trials, and expe ...
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Tyler Cowen engages today’s deepest thinkers in wide-ranging explorations of their work, the world, and everything in between. New conversations every other Wednesday. Subscribe wherever you get your podcasts.
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The intersection of art, culture and politics. Hosted by Torquil Campbell and Ali Momen. Each week Torquil and Ali get together with fellow musicians, actors, and artists to discuss the latest in the world of art, society, culture, and politics. The conversation is lively, free of crap, and with a unique perspective that only these two guys can bring. Send your comments to [email protected]! Join us on Patreon and get BONUS EPISODES, EXTENDED INTERVIEWS, and MORE! www.patreon.com/softrev ...
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Tacet No More: a new podcast where we are asking the questions that need to be asked, and saying the things that need to be said about classical music. This is an optimist's playground and a landing pad for positive discussions about our belief in the power of music to better humanity, and we will invite voices - from all sectors - to inspire us and the work we do on and off the stage. Hosted by Joseph Conyers and Yumi Kendall.
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Gregory Clark on Social Mobility, Migration, and Assortative Mating (Live at Mercatus)
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1:23:14How much of your life’s trajectory was set in motion centuries ago? Gregory Clark has spent decades studying social mobility, and his findings suggest that where you land in society is far more predictable than we like to think. Using historical data, surname analysis, and migration patterns, Clark argues that social mobility rates have remained la…
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Who Needs Their GM Most? 🛠️Service BDC—The Powerhouse of Dealership Success with Jen Suzuki
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14:19Are you, as a GM, truly present with both your sales and service BDC teams? Too often, GM involvement leans heavily toward the sales BDC while the service side gets overlooked. Why? Because sales is familiar—it’s where many GM’s built their careers. But here’s the reality: your service BDC is just as critical, responsible for over 150 appointments …
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EP 109 - Change your Mind, Change Your Life; the Choice is Yours with Janine McJannet
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45:45In this powerful conversation with Janine McJannet, we dive deep into self-discovery, mindset shifts, and personal transformation to help you break free from old patterns, constantly seeking approval, or carrying emotional baggage that holds you back to create the life you truly deserve. It’s time to flip the script and de-program all that has been…
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EP 108 - The Brain Thinks but the Heart Knows - meet Dr. Jennifer Cory
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48:32In this life-altering and mind-blowing episode of Finding Better, John Suzuki and Dr. Cory dive deep into the science of mindfulness, heart intelligence, and empowerment. Learn how your heart actually has intelligence that communicates back and forth with… your brain, and how focusing internally - on ourselves - just 15 minutes a day can cut anxiet…
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EP 107 - Flip the Vibe: Why Kindness is your Superpower in Work and Life - meet Doug Kennedy
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49:57In this inspiring episode host John Suzuki sits down with hospitality expert Doug Kennedy to explore the power of heart, human connection, and perseverance in both business and personal life. From overcoming life’s biggest setbacks to the power of a simple smile, this conversation is packed with wisdom you can apply today! 💡 Key Takeaways: ✅ The Vi…
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Recognition, Competition & Culture: The Sauce to a Thriving Dealership!
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13:20Ever walk into the dealership in the morning and feel that slow-motion energy? People shuffling in, sipping coffee, staring at their screens, waiting for something to kick them into gear. Then—something shifts. Maybe it’s a manager calling out yesterday’s wins. Maybe it’s an MVP shoutout for someone who went above and beyond. Maybe it’s a fun, comp…
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Ross Douthat on Why Religion Makes More Sense Than You Think
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1:13:38Sign Up for the Boston Listener Meet Up For Ross Douthat, phenomena like UFO sightings and the simulation hypothesis don't challenge religious belief—they demonstrate how difficult it is to escape religious questions entirely. His new book, Believe: Why Everyone Should Be Religious makes the case for religious faith in an age of apparent disenchant…
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EP 106 - Feeling Stuck? Try This Life-Changing Mindset Shift! - Charlynne Boddie
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38:51Life is full of challenges, but how we respond makes all the difference. In this inspiring conversation, guest Charlynne Boddie shares powerful stories of overcoming life-threatening adversity by choosing faith over fear, proving that miracles happen when we refuse to give up. Discover how shifting your focus from personal struggles to helping othe…
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EP 105 - How to Avoid the Retirement Pitfalls That No One Warns You About
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30:02Are you ready to redefine retirement and make the most of your golden years? In this episode John Suzuki dives into the untold challenges and opportunities of life after work. Discover the "Three Careers of Life"—Learn, Earn, and Return—and why the transition to retirement often takes longer than expected. John shares his personal journey of naviga…
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Teach, Demonstrate, Apply: The Role-Play Method Every GM Needs
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18:30In this episode, I dive into the power of role-playing as a key training tool for dealership success. Too often, managers shy away from role-play, but it’s one of the most effective ways to build confidence, boost skills, and ensure team members know exactly how to execute what you’re teaching. I share my proven tactic—Teach, Demonstrate, Apply—and…
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Reducing Turnover: How GMs Build Loyal Teams and Drive Results
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14:34In this episode, I tackle one of the biggest challenges dealerships face: turnover. With 70% turnover rates in sales and service, it’s nearly impossible to build client loyalty or hit nationally ranked numbers when you’re constantly starting over with new team members. The solution? It starts with the General Manager. I share the tactics I’ve used …
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EP 104 - Honor, Grit, and Redemption: The Japanese-American Heroes of WWII who Changed History
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58:20Byrnes Yamashita interviews John Suzuki about his journey in writing the extraordinary story of the Nisei soldiers of World War II, second-generation Japanese Americans who overcame prejudice, internment, and unimaginable odds to become some of the most decorated soldiers in U.S. military history. In this powerful video, we explore the heroic journ…
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EP 103 - From Startup to Salesforce SVP: Lessons in Impactful Leadership - Kris Lande
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1:03:34Unlock the secrets to heart-centered leadership and career success in this inspiring conversation with Kris Lande, former SVP of Salesforce. From embracing nonlinear career paths to building trust through genuine care, Kris shares powerful insights on fostering impactful relationships in business. Learn how to operationalize customer feedback, cele…
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Head Coach Mentality: How GMs Build Winning Teams Through Managers
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15:57Many of you know this but I am privileged to work alongside so many high performing dealerships and their leadership. Most top 20 in the country for their brands. I use my podcast to share what I learn, teach and implement with the end game - building a championship team. In this episode, we dive into the critical role General Managers (GMs) play a…
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Joe Boyd on the Birth of Rock, World Music, and Being There for Everything
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1:00:42Sign Up for the Boston Listener Meet Up Joe Boyd was there when Dylan went electric, when Pink Floyd was born, and when Paul Simon brought Graceland to the world. But far from being just another music industry insider, Boyd has spent decades exploring how the world's musical traditions connect and transform each other. His new book And the Roots of…
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What 🛠️Service Departments Are Getting Right: Building Trust Through Small Acts with Big Impact!
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12:18In today’s episode, I share my experience working alongside dealership service teams and witnessing what’s being done right to build trust and elevate the customer experience. From the smiles and eye contact at check-in to the small, deliberate acts of trust-building, service advisors and BDC agents are making a difference. Many dealerships are tar…
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Pick Up the Phone: The Key to Unlocking Sales in Service!
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11:51In this episode, I tackle one of the most overlooked issues in service departments: relying solely on texts and videos to sell work. Service Advisors, it’s time to pick up the phone and ask for the business—every single time! I explain why this is important. We’ll explore why some advisors skip the call, how judging customers costs you sales, and t…
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EP 102 - How to Build a Life Bigger than Yourself - meet Nathaniel A. Turner
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43:19In this inspiring episode host John Suzuki welcomes back Nate Turner, a powerhouse of wisdom and resilience. Together, they dive into game-changing topics like overcoming adversity, setting audacious goals, and living with joy on purpose. Nate shares his incredible journey from growing up in poverty in Gary, Indiana, to raising a son who achieved a…
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Taking Swings: Mastering Price Objections to Book More Appointments
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21:09In this episode, I’m breaking down one of the most common challenges in automotive sales: handling customers who demand prices over the phone or say they’ve found a better deal elsewhere. You’ll learn: Why giving a number too soon often leads to dead ends—and what to do instead. The importance of asking the right questions to redirect the conversat…
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Client History: The Key to Customer Loyalty and Higher Profits With Jen Suzuki
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15:43In this episode, I dial into a game-changing tactic for sales and service teams: leveraging client history. Imagine knowing exactly where a customer stands—whether they’re a loyal advocate or a first-time visitor—and using that insight to create personalized, value-driven experiences. Learn how this one step can instantly make customers feel valued…
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EP 101 - 2025 Is the Year to Be Kind to Yourself (No Resolutions Needed!)
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22:41Welcome to the first episode of 2025 on the Finding Better Podcast! 🎉 Join host John Suzuki as he reflects on the incredible journey of 2024, with over 1800 subscribers, 50,000 views, and 100 inspiring episodes. This year, the focus is on YOU—letting yourself thrive with kindness, peace, patience, and love. Forget New Year’s resolutions; instead, d…
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Scott Sumner on Monetary Rules, Blooming Late, and the Death of Cinema
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1:08:14Scott Sumner didn't follow the typical path to economic influence. He nearly lost his teaching job before tenure, did his best research after most academics slow down, and found his largest audience through blogging in his 50s and 60s, in the wake of the 2008 financial crisis. Yet this unconventional journey led him to become one of the most influe…
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The Rise of Call-Driven Car Buyers: Why Phone Systems Are Dealerships’ New Priority with Reuben Fine, CallRevu
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47:45In this episode, I sit down with Reuben Fine, who leads OEM partnerships at CallRevu, to dive into a critical yet often overlooked aspect of dealership success: phone calls. Did you know that 30-40% of dealership calls go unanswered? That’s a staggering number of missed opportunities that could dramatically impact sales and service outcomes. Reuben…
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From Data to Deals: Leveraging Technology for Sales Success with Mary Catherine Kenny, automotiveMastermind
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47:15In this episode of Dealer Talk with Jen Suzuki, we welcome back Mary Catherine Kenny from automotiveMastermind. Fresh off being named to Auto Remarketing's prestigious 40 Under 40 list, Mary Catherine dives into how automotiveMastermind is transforming dealership sales processes with their innovative tools, including a redesigned customer deal shee…
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The Risk Factor: Closing More Deals in Sales and Service with Jen Suzuki
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12:37In this episode, I dial into tackling one of the most overlooked yet powerful tools in your sales and service conversations: risk. Knowing how to talk about risk with your customers isn’t just a nice-to-have—it’s essential for showing value, solving problems, and closing deals. We’ll cover: Why identifying and explaining risk is crucial in every cu…
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EP 100 - Prayers and Faith: The Magic of Christmas Spirit
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21:43Join John Suzuki for a heartfelt and inspiring Christmas Eve episode that dives deep into faith, love, and the true spirit of Christmas. In this special installment, John shares personal stories of miracles, from finding his mother through prayer to the unexpected joy of predicting his wife’s pregnancies. These powerful moments highlight the unique…
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Conversations with Tyler 2024 Retrospective
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58:05Donate to Conversations with Tyler Give Crypto Other Ways to Give On this special year-in-review episode, Tyler and producer Jeff Holmes look back on the past year in the show and more, including covering the most popular and underrated episodes, fielding listener questions, reviewing Tyler’s pop culture picks from 2014, mulling over ideas for what…
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EP 99 - Don’t Get Hacked! 3 Vital Steps to Secure Your Online Life - Meet Jocelyn King
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56:08In this eye-popping episode of the Finding Better Podcast, host John Suzuki welcomes cybersecurity expert Jocelyn King, the "Queen of Online Safety," to share her incredible journey from cybercrime victim to top cybersecurity advocate. Jocelyn reveals how she turned personal tragedy—including major financial losses, identity theft, and emotional tu…
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EP 98 - Beyond the Presents: How to Make Christmas Last All Year - meet Kim Sorrelle
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1:18:00🎄 *Welcome to the ultimate heartwarming Christmas episode!* 🎄 Join Kim Sorrelle with her co-host, John Suzuki as they dive deep into the true meaning of Christmas — a season of giving, gratitude, and grace. From personal stories of favorite traditions like “Elf on the Shelf” and surprise childhood gifts to heartfelt reflections on overcoming life’s…
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Leading with Purpose: Rita Case on Automotive Excellence and Community Impact
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49:14So grateful to share time with Rita Case, a prominent figure in the automotive industry, best known for her leadership in the Rick Case Automotive Group, which she co-founded with her late husband, Rick Case. Together, they built a successful dealership network recognized for its commitment to customer service and community involvement. Rita shares…
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EP 97 - Leadership Starts at Home: Transforming Families and Communities - meet Richard Ramos
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53:30In this heartfelt episode, host John Suzuki sits down with Richard Ramos, founder of Parents on a Mission, to unpack what it truly means to lead with authenticity, love, and purpose. Whether you're a parent, a leader, or someone striving for personal growth, this conversation is packed with insights to help you create better relationships, communit…
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EP 96 - AI Made Easy - Embrace the Power of AI with Confidence! - meet David Eagan
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45:51Step into the world of AI where possibilities are endless! 🚀 In this video, we explore how anyone - including you - can easily harness the power of artificial intelligence to simplify tasks, spark creativity, and build something amazing—no coding expertise required! From creating fun apps like a Candy Crush-style dog game 🐾 to planning a picture-pe…
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Unlocking Loyalty in Service & Sales | Easy Tactics for Lasting Impresions
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15:43Welcome back listeners! This is a quick yet impactful class tailored for everyone working in dealerships—both in sales and service. As competition heats up, creating a standout customer experience is more critical than ever, and I'm here to share actionable tactics that you can implement immediately to enhance relationships and drive loyalty! Let’s…
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Paula Byrne on Thomas Hardy’s Women, Jane Austen’s Humor, and Evelyn Waugh’s Warmth
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54:42Donate to Conversations with Tyler Give Crypto Other Ways to Give What can Thomas Hardy’s tortured marriages teach us about love, obsession, and second chances? In this episode, biographer, novelist, and therapist Paula Byrne examines the intimate connections between life and literature, revealing how Hardy’s relationships with women shaped his por…
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EP 95: The AI Revolution is here: How to Thrive in the Era of Breakneck Change
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11:51In this episode, host John Suzuki dives into the groundbreaking world of Artificial Intelligence (AI) and its unprecedented impact on humanity. From AI's explosive growth to life-changing mindsets for success, discover how you can thrive in this rapidly evolving era. What You’ll Learn: ✨ The astounding predictions for AI's future ✨ How to transitio…
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Direct to You: How Autosled is Changing Car Transport for Everyone Including Alex Snyder!
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40:43Join us for an cool episode featuring two industry game-changers: Dave Sperau, Founder and Chief Revenue Officer of Autosled and Alex Snyder, CEO of FRIKINtech and President of Dealer Refresh. In this episode, we dive into the revolutionary world of transportation in the automotive industry, led by Autosled's remarkable growth. Dave shares his insp…
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EP 94 - Raising Extraordinary Kids - Meet Nathaniel A. Turner
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44:29What if The Lion King could inspire a transformative parenting philosophy? In this episode, host John Suzuki sits down with Nate Turner to uncover the profound lessons learned from the iconic film and how they shaped his journey as a parent. Nate shares how intentional parenting can prepare children for leadership, foster a sense of responsibility …
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Stephen Kotkin on Stalin, Power, and the Art of Biography
1:26:25
1:26:25
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1:26:25Donate to Conversations with Tyler Give Crypto Other Ways to Give In his landmark multi-volume biography of Stalin, Stephen Kotkin shows how totalitarian power worked not just through terror from above, but through millions of everyday decisions from below. Currently a senior fellow at the Hoover Institution after 33 years at Princeton, Kotkin brin…
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EP 93 - The Power of Love & Memory: Turning Grief Into a Beautiful Family Tradition - Meet Ken Rohlf
36:35
36:35
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36:35Grief is never easy, especially during the holidays, a time filled with love, family, and memories. In this heartwarming episode, we sit down with Ken Rohlf, a successful attorney, loving grandfather, and author of Christmas Sun: A Beautiful Tradition to Remember Grandma. Ken shares his deeply personal journey of losing his wife, Sherry, to pancrea…
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Boost Your Car Sales: How Call Evaluation Drives Dealership Success with Jen Suzuki
15:48
15:48
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15:48In this episode, I get into the power of evaluating recorded sales calls—an often overlooked yet incredibly effective tool for driving more deals in automotive sales. I’ll share my personal journey into car sales, where I learned that phone calls were the true goldmine for lead generation, not just waiting for walk-ins. As the founder of the first …
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EP 92- Rape, Racism and Resilience: An Extraordinary Story of Love & Thanksgiving -meet Kim Sorrelle
1:03:04
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1:03:04In this unforgettable conversation, Kim Sorrelle shares the unimaginable struggles she, her daughter, granddaughter, and family have faced, including a terribly traumatic attack, cancer, devastating loss, and the grace and courage to raise an extraordinary child who has grown into an inspiring young woman, excelling in academics, sports, and leader…
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Unnoticed Problem Areas in Dealership Marketing: How Lindsey Shaker Finds the Sales
58:23
58:23
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58:23Showroom traffic may be down, but the deals are still there—if you know where to look. In this episode, Lindsey Shaker, Marketing Director at Shaker Automotive Group, reveals her problem-solving mindset and the hacks she uses to uncover hidden opportunities that many dealers miss. If you’re wondering why your dealership isn’t seeing the foot traffi…
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Russ Roberts on Vasily Grossman’s Life and Fate
1:01:41
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1:01:41In this crossover episode with EconTalk, Tyler joins Russ Roberts for an in-depth exploration of Vasily Grossman’s Life and Fate, a monumental novel often described as the 20th-century answer to Tolstoy’s War and Peace. Russ and Tyler cover Grossman’s life and the historical context of Life and Fate, its themes of war, totalitarianism, freedom, and…
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EP 91 - Building your wealth: It’s easier than you think - meet Andrew Parrillo
1:02:02
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1:02:02Discover why building your wealth can be easier than you think, and how starting small with simple actions and mindset changes can lead to monumental gains. Join is as Andy Parrillo, author of *Beat the Wealth Management Hustle,* shares timeless wisdom, including the life-changing power of compound interest (Einstein’s 8th wonder of the world) and …
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Top Dealer, Rob Cochran's Vision for Automotive Excellence
30:18
30:18
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30:18In this episode, I sit down with Rob Cochran, Chairman & CEO of Cochran Automotive Group, 39th largest dealer group in the nation, to dive into the future of the automotive industry and the critical changes dealers must embrace. Rob has also been on the NADA board since 2020 and is the upcoming 2025 Vice Chairman and 2026 Group Chairman. Rob sheds …
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EP 90 - John Talk - The Real Miracle of Thanksgiving
27:58
27:58
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27:58Join me in this heartfelt episode as we explore the transformative power you possess to be happy right now. From the lessons learned over a lifetime to the beauty of the small things we often take for granted, this conversation dives deep into what it truly means to live a life filled with the spirit of Thanksgiving. Here’s what you’ll discover: 🌟 …
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EP 89 - An Autistic's Journey to Self-Confidence - Meet Chris Mitchell
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36:38Join us for an inspiring conversation with Chris Mitchell, also known as *The Confident Autistic*! Chris shares his journey as a late-diagnosed autistic adult and how self-discovery transformed his life. Author of *Success Starts With Self Confidence* and host of the *Your Confident Autistic Life* podcast, Chris opens up about building self-confide…
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EP 88 - Veterans Day Special: Honoring Those Who Fought for Our Freedom
18:47
18:47
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18:47Join us in this heartfelt Veterans Day episode with host John Suzuki. John shares personal stories, including his father’s incredible journey as a Japanese American soldier in WWII, despite the prejudice of internment camps. Discover the vital role of the Military Intelligence Service and the profound impacts of pivotal events like the atomic bombi…
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Neal Stephenson on History, Spycraft, and American-Soviet Parallels
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47:19Neal Stephenson’s ability to illuminate complex, future-focused ideas in ways that both provoke thought and spark wonder has established him as one of the most innovative thinkers in literature today. Yet his new novel, Polostan, revisits the Soviet era with a twist, shifting his focus from the speculative technologies of tomorrow to the historical…
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EP 87 - Increasing happiness in daily life - meet Ria Flanagan
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45:36Join us in this eye-opening conversation with Ria Flanagan, author of *Happiness is an Inside Job*, as we redefine happiness and explore why it’s more than just a destination. Ria shares her journey, insights on gratitude and purpose, and the true nature of love vs. dependence. We dig into deep topics like emotional resilience, addiction, trauma, a…
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