Beste From Software podcaster (2024)

1
Unlocking the Value of the Voice Channel 33:10

1d ago33:10

33:10

On this episode of Connected Knowledge, Pete Wright sits down with Andrea Sabean, Senior Account Executive at Upland Software, to discuss the enduring importance of voice interactions in customer experience, even in the age of AI and chatbots. While artificial intelligence is transforming many aspects of communication, Andrea points out that voice …

1
#189: Estimation - a review 21:12

1d ago21:12

21:12

Back in January 2023, in episode #160, "RevisitingSoftware Development Estimation," I made the commitment to revisit and potentially revise my views on software development estimation. While I acknowledged the desirability of estimations for reasons like cost, risk, and planning, the episode recognized that these desires don't always make estimatio…

1
Changing the Developer Documentation UX Workflow using AI with Amara Graham 32:31

2d ago32:31

32:31

Join us for an insightful discussion with Amara Graham, a leader in developer experience at Camunda, as she delves into the transformative impact of AI on developer documentation. With her extensive background in developer relations and advocacy, Amara shares her journey and the innovative strategies employed at Camunda to integrate AI into documen…

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From DevOps to AI: Patrick Debois Shares Strategies for Successful AI Integration and Cultural Change 29:52

9d ago29:52

29:52

Join host Guy Podjarny as he sits down with Patrick Debois, known as the "father of DevOps", to discuss the rapidly evolving landscape of AI Native Development. With over two decades of experience in IT, Patrick offers a unique perspective on the parallels between AI and DevOps, emphasizing the need for integration and cultural change. In this insi…

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The Power of Customer Feedback: Transforming Businesses with Customer Insights 31:47

15d ago31:47

31:47

Where is your competitive edge? Are you looking for it behind a conference room door? Worse yet, a boardroom door? What if we found ourselves in a position to look for our edge not internally but scattered among the very people businesses strive to reach—our customers? Our guest today is going to help us dive into the often-overlooked well of custo…

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Can AI Tools Be Trusted with Security-Critical Code? Real World AI Security Risks with Liran Tal 37:24

16d ago37:24

37:24

Join Simon Maple as he hosts Liran Tal, a Developer Advocate at Snyk, in a fascinating exploration of AI's impact on security. Liran, with his extensive background in software development and application security, shares valuable insights into how AI influences security practices, both as a tool and a potential threat. The discussion covers a wide …

1
Armon Dadgar, Hashicorp co-founder, on AI Native DevOps: Can AI shape the future of Autonomous DevOps workloads? 46:41

22d ago46:41

46:41

Join Guy Podjarny as he sits down with Armon Dadgar, Co-founder of HashiCorp, in this insightful episode of AI Native Dev. Armon shares his expertise on the evolving role of AI in modern infrastructure management, discussing the life cycle of infrastructure, the tools involved, and the potential for AI to automate and streamline these processes. Th…

1
Monthly Roundup: AI Security, AI Documentation, Enterprise AI Strategies, with Ben Galbraith 30:10

28d ago30:10

30:10

Join hosts Simon Maple and Guy Podjarny as they recap the highlights from September's sessions on the AI Native Developer podcast. Featuring special guest Ben Galbraith, we explore diverse topics ranging from enterprise AI strategies and AI-driven documentation updates to the latest in AI security practices. Ben shares his career journey and insigh…

1
How to Find the Right Knowledge Management Solution 36:49

29d ago36:49

36:49

Join host Pete Wright on Connected Knowledge as he sits down with knowledge management gurus Rosemary Kirk and Alex Baker from Upland Software for a lively chat about unlocking the power of shared knowledge. They share telltale signs that your organization might be craving a knowledge management makeover – think long wait times, frustrated customer…

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Can Claude 3.5 build production-quality apps without us having to write code? Felipe Aguirre tried doing just that! 37:38

1M ago37:38

37:38

In this enlightening episode of the AI Native Dev podcast, Simon Maple sits down with Felipe Aguirre, a seasoned data scientist with a PhD in computer science and over 15 years of experience. Felipe, the organizer of the global AI Tinkerers community, shares his journey from academia to entrepreneurship and delves into the transformative potential …

1
Does AI Generate Secure Code? Tackling AppSec in the Face of AI Dev Acceleration, Prompt Injection and Data Poisoning. 53:32

1M ago53:32

53:32

In this episode of the AI Native Dev Podcast, host Guy Podjarny welcomes Caleb Sima, a seasoned expert in cybersecurity and AI. Caleb's impressive background includes founding Spy Dynamics and serving as the Chief Information Security Officer (CISO) at Databricks and Robinhood. Currently, he's making waves on the investment side with WhiteRabbit an…

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The Blueprint for an Effective AI Implementation with Simon Kriss 35:28

1M ago35:28

35:28

This week, Pete Wright sits down with Simon Kriss, Asia Pacific's leading voice on the adoption and application of AI in customer experience. As AI technology continues to outpace human use cases, businesses are grappling with how to effectively implement AI solutions. Simon highlights the importance of educating employees about AI and getting buy-…

1
AI-Powered Documentation: Insights with Omer Rosenbaum, CTO of Swimm 33:11

1M ago33:11

33:11

In this engaging episode, Simon Maple sits down with Omer Rosenbaum, the CTO and co-founder of Swimm, to explore the challenges and solutions in the realm of software documentation. With a rich background in cybersecurity, Omer brings a unique perspective to the discussion, highlighting the critical role of documentation in developer onboarding and…

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Enterprise AI Solutions Need to be Different - Glean and ex-Slack CPO, Tamar Yehoshua, on RAG, Changing Behavior and Bring-Your-Own-Model. 47:03

2M ago47:03

47:03

In this episode of AI Native Dev, host Guy Podjarny sits down with Tamar Yehoshua, a seasoned tech leader with an impressive career in engineering and product leadership roles at Amazon, Google, Slack, and currently, Glean. Tamar shares her journey and the innovative work being carried out at Glean, an enterprise AI platform. The discussion delves …

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Monthly Roundup: Gen AI powered TDD, Understanding vs Generating Code, Speciality vs General models, and more! 35:28

2M ago35:28

35:28

In this month's episode of the Tessl podcast, hosts Simon Maple and Guy Podjarny explore the transformative impact of AI on software development. Featuring insights from industry leaders such as Itamar Friedman from Codium AI, James Ward from AWS, Jason Warner from Poolside, and Bouke Nijhuis from CINQ, the episode delves into AI's role in testing,…

1
Generative AI in the Workplace 26:20

2M ago26:20

26:20

In the latest episode of Connected Knowledge from Upland Software, host Pete Wright delves into the world of generative AI and its far-reaching impact on the way we work with Upland product marketing manager Skailar Hage. The two discuss the current state of AI adoption and the cultural shifts necessary to adapt to this uncertain new world. Skailar…

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The Dos and Don'ts of AI Knowledge Assistants 25:33

8M ago25:33

25:33

Got AI on the brain? You’d be forgiven if that answer is yes. Peek around just about any corner of the organization, and you’ll likely find a team exploring how AI can help in one fashion or another. But where do you draw the line, especially in your contact center? Our own Stephen Harley joins Pete Wright to help us define what that line might loo…

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How to Dip Your Contact Center Toes into the Cloud with Fiona Vanderlinde 26:26

9M ago26:26

26:26

When it comes to contact centers, the stereotypical image most people have in mind are large offices with a lot of agents on the phone and a computer in front of them furiously trying to find the right answer to a customer’s problem. As we continue to see changes in the way people work, more organizations have shifted from on-premises to cloud-base…

1
Destination CRM’s 2024 CX Megatrends to Watch Wrap Up with Samatha Middlebrook 28:57

9M ago28:57

28:57

Each year, Destination CRM magazine holds its Customer Experience Trends to Watch webinar. In fact, it’s the number one most popular roundtable topic they have each year. It’s where CX solution providers are invited to share what they believe are the 2024 trends to watch. This week, we’re talking all about trends of 2024 with our own Samantha Middl…

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Knowledge’s Impact on Change Management with Luke Jamieson and Michael Mattson 37:46

10M ago37:46

37:46

This week, we’re talking about change. Big change, small change, and all change in between. But here’s the thing... employees report the lowest willingness to accept enterprise change in years. What’s behind that so-called transformation deficit? Harvard Business Review says employees experienced an average of ten planned enterprise changes in 2022…

1
How to Know if Your KMS Needs an Upgrade with Keith Berg 22:57

10M ago22:57

22:57

How do you know your knowledge management system is getting a bit long in the tooth? Are your people complaining about too many emails covering the same things? Are they struggling to keep their knowledge current as the organization changes around them? This week on the show, one of our own leaders is back to help us out. Keith Berg is senior vice …

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How Knowledge Management Guides Employee Journey Mapping with Luke Jamieson and Nate Brown 44:30

11M ago44:30

44:30

In this episode of Connected Knowledge, we explore how knowledge management can transform the employee experience and unlock greater engagement. Pete Wright is joined by CX experts Luke Jamison and Nate Brown, and together, they dive into the power of the employee journey map and why knowledge management should be at the heart. “Knowledge is the li…

1
Keeping Your Knowledge Compliant with Ever-Changing Systems and Regulations with Rosemary Kirk 20:10

11M ago20:10

20:10

In this episode of Connected Knowledge, Pete talks with Rosemary Kirk, Senior Solutions Consultant at Upland Software, about how healthcare organizations can leverage knowledge management to improve compliance, training, and overall operations. With constantly shifting regulations and patient expectations, healthcare providers need agile systems to…

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#188: Bad for ROI - More Developers 23:29

11M ago23:29

23:29

Following on from the last two episodes that look at the dysfunctional and unexpected results that can from the seemly well intentioned call for "more planning", this week's episode takes a look at a similar paradox - the call for "more developers". We look at why "more developers" does not generally equal "greater output" - the unexpected operatio…

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Trends, Tools, and Human Centered AI at KMWorld with Stin Mattu 29:15

12M ago29:15

29:15

This week, Pete Wright sits down with Stin Mattu, Product Marketing Manager for Contact Center Productivity Solutions at Upland Software. The duo delve into the transformative influence of artificial intelligence (AI) in the realm of knowledge management, particularly in the ranks of the 27th annual KMWorld Live. Stin delves into the role of AI as …

1
#187: Bad for ROI - More Planning - Part 2 23:37

12M ago23:37

23:37

In this episode, the second of two, I conclude the exploration of the dysfunctions and unexpected results that can occur from the seeming well intentioned call for "more planning". In last week's episode, I looking at the historical context of why the request for "more planning", and explored the high cost and dysfunctions that can arise from over-…

1
#186: Bad for ROI - More Planning - Part 1 20:04

12M ago20:04

20:04

In this episode, the first of two, I start to explore the dysfunctions and unexpected results that can occur from the seeming well intentioned call for "more planning". In this episode, I will start by looking at the historical context of why the request for "more planning", and an exploration of the high cost and dysfunctions that can arise from o…

1
Highlights and Trends for Contact Center Success from Customer Contact West 2023 19:13

1y ago19:13

19:13

Pete Wright invites Shelly Lindstrom, Principal Customer Success Manager at Upland Software, to share key takeaways from the recent Customer Contact West conference. They explore the latest trends impacting contact centers today. Shelly provides an insider's perspective on the event, the shift away from trade show floors, and the meaningful convers…

1
#185: Bad for ROI - Overemphasis on Perfection 22:16

1y ago22:16

22:16

In the last episode I the dysfunctions and unexpected results of a "feature factory" within Software Development. This week I look at what happens if the pendulum swings too far the other way - where an overemphasis on perfection leads again to dysfunction and unexpected results. ----- Find this episodes show notes at: https://red-folder.com/podcas…

1
#184: Bad for ROI - the Feature Factory 12:55

1y ago12:55

12:55

In the fast-paced world of software development, the “feature factory” model, with its promise of rapid growth and high ROI, can easily captivate businesses. This episode takes a dive into why the the feature factory is so alluring - and why beneath the allure, lies a multitude of hidden dysfunctions and potential for long-term damage. ----- Find t…

1
How to Maximize Knowledge Management for Agent Effort and Productivity Gain with Samantha Middlebrook 23:25

1y ago23:25

23:25

The last time our guest was on the show, she led us through the lessons she’s learned from a career working with contact center leaders. This week, she’s back to turn the tables: what’s it like working as an agent today? What are the resources they count on to be responsive and effective? And how are call center leaders best able to maximize knowle…

1
#183: Bad for ROI - Performance measurements in software development 24:48

1y ago24:48

24:48

In this episode I look at another practice that can be bad for ROI - a practice that may commonly be considered good or common practice, but is actually causing dysfunctional, and unexpected, results. In this episode I want to explore the dangers of performance measurements in modern software development - how, while they are a useful and powerful …

1
How Connected Knowledge Enhances Patient Access and Experience with Rosemary Kirk 27:13

1y ago27:13

27:13

There are many moving parts in a healthcare facility. This requires healthcare professionals to provide great experience to satisfy any customer service needs. When your customer is the very same person who is in your facility with their health — and lives — in your hands, you face a heightened pressure to make sure customer satisfaction is great. …

1
#182: Bad for ROI - Bonuses 23:08

1y ago23:08

23:08

We all know that a heft bonus improves productivity. Its a management stable - dangle the carrot and good results just roll it. But is that really true? In this episode, I look at the negative consequences of using bonuses for motivation - once again, leaning heavily on the work of Daniel Pink and his book "Drive" to explore the idea of extrinsic a…

1
Behind the Knowledge-Centered Service Curtain with Lana Kosnik 27:56

1y ago27:56

27:56

What happens when you wire an organization to value knowledge, specifically, as a key asset. What happens to processes and systems when they are focused on creating, capturing, sharing, and reusing institutional knowledge in the work of the contact center? If you can get those things right, you might just be leading a Knowledge Centered Call Center…

1
#181: Bad for ROI - RAG reporting 19:47

1y ago19:47

19:47

Occasionally I record an episode exploring something that may commonly be considered good, or common practice, but is actually causing dysfunctional, and unexpected, results in modern software development - and thus would be bad for ROI. This week I look at the RAG (Red Amber Green) status reporting and its impact on modern software development. --…

1
#180: Bad for ROI - the HiPPO 19:54

1y ago19:54

19:54

Occasionally I record an episode exploring something that may commonly be considered good, or common practice, but is actually causing dysfunctional, and unexpected, results in modern software development - and thus would be bad for ROI. This week I want to introduce you to a strange beast, found way too often in our organisations, the HiPPO. While…

1
The Importance of Integrations in the Telco Industry with Alex Baker 25:00

1y ago25:00

25:00

In this constantly evolving digital landscape, telcos face the perpetual challenge of upgrading technology while simultaneously maintaining a superlative customer experience. Today’s customers expect nothing short of excellence, and meeting these expectations is crucial for both customer acquisition and retention. This week, we’re going to hear fro…

1
#179: Does the manager still have a role to play in the modern software development team? 21:12

1y ago21:12

21:12

In this episode I wanted to explore what it means to be a manager for a development team - and more importantly in the world of diverse, cross-functional, self-managing, value stream teams, does the manager still have a role to play? Picture this: You've successfully built a software development team that's as diverse as it is dynamic. They are cro…

1
#178: Transaction-based costing - a wrap-up 18:28

1y ago18:28

18:28

In this episode I wrap up this series of episodes on transaction-based costing by looking at the common themes and revisiting some of my initial reasons for starting the series. For me the key takeaway is the common theme of constantly rethinking our best practice and adapting to the changing landscape of technology, our organisation, and our marke…

1
Unpacking the Role of Generative AI for Knowledge Management with Keith Berg 24:26

1y ago24:26

24:26

This week on the show Pete Wright sits down with Keith Berg, senior vice president and general manager of contact center productivity solutions. They’re digging into the potentially decisive role of generative AI in knowledge management, and Keith helps us navigate the challenges organizations face that are ideally suited for AI support. Creating a…

1
#177: Transaction-based costing and Small Batch Sizes 11:58

1y ago11:58

11:58

In this episode I continue the discussion on transaction-based costing by looking at the relationship with Small Batch Sizes. I began by defining small batch sizes - the breaking of work down into more manageable tasks, which can improve the speed and quality of your output. I then explore how small batch sizes play a pivotal role in transaction-ba…

1
Connected Knowledge via Integrations, Delivery, and Self-Service with Stin Mattu 28:30

1y ago28:30

28:30

When you think about connected knowledge, what does that mean to you? Over here, we have a pretty specific definition, and our guest today lives right in the middle of it. Stin Mattu is a Product Marketing Manager here at Upland Software. He’s worked in knowledge management and customer service roles for more than 20 years, so he knows a thing or t…

1
#176: Transaction-based costing and Value Stream Teams 17:55

1y ago17:55

17:55

In this episode I continue the discussion on transaction-based costing by looking at the relationship with Value Stream Teams. I start by defining value stream teams - cross-functional groups that work towards delivering value from customer request to service delivery. I explore how they fit into the software development landscape, leveraging princ…

1
#175: Transaction-based costing and its relationship with serverless and cloud 16:01

1y ago16:01

16:01

In episode, I discuss the relationship between transaction-based costing models, serverless computing, and cloud computing in a dynamic business environment. I look at how this model offers flexibility, scalability, and cost-effectiveness by allowing businesses to pay only for the resources they use - and compare this model to the traditional capex…

1
#174: Transaction-based costing in Software Development 12:09

1+ y ago12:09

12:09

Are you struggling to track the true return on investment in your software development projects? Traditional CapEx and OpEx models may not be enough in dynamic environments. But don't worry, there's a solution! In this episode, I introduce transaction-based costing. By assigning a cost to each transaction within the software development process, yo…

1
#173: AI Coding Assistants - the future 12:39

1+ y ago12:39

12:39

In this episode, I discusses the potential benefits of organization-specific AI Coding Assistants. While AI won't replace developers, it can provide more refined and less generic answers, leading to improved code quality and enhanced productivity within the organization. By tailoring AI Coding Assistants to an organization, it can understand and ad…

1
#172: AI Coding Assistants - the potential negatives 13:00

1+ y ago13:00

13:00

In this episode I discuss the potential negatives of using AI Coding Assistants in software development. I cover topics such as: over-reliance and skill degradation, lack of creativity and innovation, false positives and incorrect suggestions, limitations with domain-specific knowledge, dependency on internet connectivity, adoption and learning cur…

1
Business Process Outsourcers and the True Value of Employee Engagement with Luke Jamieson 34:29

1+ y ago34:29

34:29

This week on the show, we’re talking about BPOs, Business Process Outsourcers, and the role they serve in customer support organizations. Now, once you pull back the curtain on using BPOs for customer support, you wouldn’t be blamed for conjuring stories of customer service frustration, long wait times, mysterious call routing, the works. This week…

1
#171: AI Coding Assistants - the benefits 10:59

1+ y ago10:59

10:59

In this episode, I discusses the expected benefits of using AI Coding Assistants in software development. These benefits include: increased productivity, code optimization, learning and knowledge enhancement, error detection and debugging, collaboration and coding consistency, code documentation, and code completion and suggestions. ----- Find this…

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