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WBSRocks podcast features in-depth conversations on customer experience, digital transformation, supply chain, eCommerce, industry 4.0, and enterprise software categories such as CRM, ERP, or analytics suites. The purpose of the show is to help CFOs, COOs, CEOs, and business owners with their daily commercial, operational, or financial challenges by taking a deep dive into business cases and processes, technology strategy and architecture, transformation initiatives, and business models. The ...
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Send us a text The supply chain planning market is filled with platforms that may appear similar on the surface but are often highly specialized in addressing distinct industry needs. While manufacturing planning is frequently perceived as more intricate due to its detailed production workflows and dependencies, retail planning presents its own set…
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Send us a text Zoho HCM has carved out a unique position in the HCM market by offering exceptional functionality paired with an unbeatable price point, starting as low as $1 per user per month. This value proposition makes it an attractive choice, particularly for small to medium-sized businesses seeking robust capabilities without the hefty price …
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Send us a text The ERP industry thrives on continuous innovation and rapid evolution, making it one of the most dynamic sectors in enterprise technology. As organizations face growing complexities in managing operations, supply chains, and data, understanding the key players in the ERP landscape becomes increasingly vital. These industry leaders ar…
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Send us a text The landscape of Human Capital Management (HCM) solutions is diverse, and while many offerings may appear similar at first glance, their capabilities can vary significantly, particularly in Workforce Management (WFM). Industries often face unique HCM challenges, with compliance and scheduling standing out as critical yet complex need…
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Send us a text Modern cloud-native HR solutions tailored for the SMB market have garnered widespread enthusiasm due to their accessibility, cost-effectiveness, and ease of use. They are often positioned as superior alternatives to legacy systems, especially for smaller businesses seeking streamlined implementation with minimal investment in consult…
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Send us a text The year 2025 is set to be a pivotal moment for digital transformation, with businesses, software vendors, and professionals alike navigating a rapidly evolving landscape shaped by global shifts. For organizations reimagining their enterprise architecture or investing in cutting-edge software solutions, staying ahead of market trends…
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Send us a text Public sector organizations possess unique CRM requirements that differentiate them from private sector businesses. This category includes municipalities, cities, and federal agencies that manage a wide range of services and citizen interactions, necessitating specialized capabilities. A critical aspect of public sector CRMs is the m…
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Send us a text ADP has established itself as a leading choice for payroll solutions, even among organizations that employ other HCM platforms such as Workday, SuccessFactors, or Oracle HCM. While ADP has broadened its offerings to encompass a range of HCM capabilities through its ADP Vantage HCM solution, aiming to compete with players like Ceridia…
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Send us a text Higher education institutions have unique CRM needs that go well beyond the requirements seen in K-12 settings. In higher ed, CRM systems must handle not only student recruitment but also complex alumni relations, faculty engagement, and a wide array of student services. Colleges and universities engage with a diverse set of stakehol…
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Send us a text Educational institutions, particularly K-12 schools, have distinct requirements for CRM systems that go far beyond the functions typically seen in business or even higher education. K-12 schools must engage with a broad spectrum of stakeholders, not only managing current students and their families but also interacting with prospecti…
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Send us a text Navigating consumer-centric industries poses a distinctive challenge as privacy laws limit access to the detailed customer information needed to predict preferences accurately. This creates a classic chicken-and-egg dilemma: consumers crave personalized experiences, but regulations restrict the data required to provide them. Despite …
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Send us a text Innovation districts have distinct operational needs that set them apart from conventional business environments. These collaborative spaces are formed through partnerships among cities, universities, and research organizations to create an ecosystem that fosters innovation. Typically funded through a combination of donor contributio…
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Send us a text When evaluating the CRM needs of larger not-for-profit organizations, it's essential to recognize that their requirements are far more complex than those of smaller entities. These large-scale organizations, often with over 1,000 employees, manage vast numbers of transactions and interactions, demanding CRM systems that are not only …
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Send us a text In the ERP field, acquiring companies don’t always offer the same advantages as they do within HCM. ERP systems demand tightly integrated data models, making it difficult to seamlessly incorporate acquired products without extensive reconfiguration. In contrast, HCM systems are less constrained by this requirement, allowing acquired …
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Send us a text In this video, we dive into the top 10 CRM systems for mid-sized not-for-profit organizations in 2024, tailored to meet the unique demands of this sector. Typically ranging from 100 to 1,000 employees, mid-sized not-for-profits manage numerous customer-centric touchpoints across email, websites, call centers, and field services. Unli…
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Send us a text When evaluating the CRM requirements for small not-for-profit organizations as compared to startups, it's essential to note the distinctions in resources, scale, and operational needs. Startups often operate on lean teams with virtually no budget for CRM implementation, favoring DIY solutions with minimal integrations. In contrast, s…
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Send us a text In 2024, the question on everyone’s mind revolves around the vast potential of AI. As we ask what AI can accomplish, a consensus emerges—pose a query about its capabilities, and you'll receive a wealth of answers limited only by imagination. Yet, an essential query remains: can technology genuinely resolve problems centered on people…
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Send us a text Not-for-profit startups, often operating with fewer than 20 employees and tight budgets, face significant challenges when implementing CRM systems. Lacking the resources for customized solutions or extensive IT support, they usually take a DIY approach, relying on affordable, accessible tools. However, this often results in fragmente…
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Send us a text Not-for-profit organizations face unique challenges when it comes to CRM systems, as their focus is on building and maintaining relationships with donors, volunteers, and members rather than traditional customers. In 2024, the landscape of not-for-profit CRMs has advanced, offering a range of solutions specifically tailored to meet t…
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Send us a text HCM solutions are uniquely characterized by the critical importance of localization, especially when managing the complexities of various tax codes and compliance requirements. These systems have evolved beyond basic technical tools into comprehensive managed services providers, offering support that goes far beyond software. This is…
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Send us a text As organizations grow beyond the mid-market segment, typically surpassing 5,000 employees and approaching $1 billion in revenue, their CRM needs evolve dramatically. At this scale, a CRM system must handle more extensive workflows, complex team structures, and a higher volume of transactional processes. CRMs designed for smaller comp…
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Send us a text Mid-sized companies, typically with 100 to 5,000 employees and revenue between $100 million and $1 billion, face unique challenges in their CRM needs as they grow. Unlike startups and small businesses, they require more robust, customizable CRM systems to support complex customer-facing workflows and consolidate touchpoints across va…
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Send us a text In service-oriented industries, human capital management processes often take precedence over those centered on products, acknowledging the paramount importance of people as assets. While Oracle HCM once dominated the HCM market, the emergence of Workday posed a formidable challenge in the industry. Despite this, Oracle HCM maintains…
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Send us a text In 2024, the top 10 CRMs for small businesses are set to redefine how these enterprises manage their customer relationships. These CRMs offer comprehensive features tailored specifically to the needs of small businesses, empowering them to streamline lead management, automate marketing campaigns, and enhance customer engagement. With…
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Send us a text The top 10 CRM solutions tailored for startups in 2024 are poised to revolutionize how emerging businesses manage their customer relationships. These CRMs offer streamlined features and intuitive interfaces designed to meet the unique needs of startups, empowering them to efficiently track leads, nurture relationships, and drive grow…
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Send us a text Sourcing, much like recruiting, was traditionally viewed as a labor of love. While other functions in procurement benefited from predictive workflows and access to various technologies, sourcing remained uniquely challenging due to the diversity of processes across companies. This diversity underscores the potency of AI in optimizing…
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Send us a text EAM systems play a vital role in helping organizations effectively manage their assets throughout their lifecycle. These systems encompass a wide range of functionalities, including asset tracking, maintenance scheduling, work order management, and inventory control. The leading EAM systems offer advanced features such as predictive …
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Send us a text As marketing practices continue to evolve, businesses rely on advanced automation tools to streamline their campaigns and enhance customer engagement. The leading systems in this category offer comprehensive features for email marketing, SMS marketing, omnichannel integration, and content management. These platforms empower marketers…
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Send us a text The line between HCM and ERP has often been blurred, especially with overlapping categories like ATS and payroll. Initially, ERP companies tried to integrate these functions as modules, only to realize their uniqueness required standalone software. This recognition influenced the architecture of systems like SAP S/4 HANA, which are c…
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Send us a text The field service sector has evolved significantly, integrating advanced technologies and CRM functionalities to enhance service delivery. The leading systems in this category offer robust features for scheduling, dispatching, and real-time tracking, enabling companies to optimize their field operations. These solutions also provide …
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Send us a text Plastic extrusion, a critical process in manufacturing, involves companies that produce and supply a wide range of plastic products. The best ERP systems for this sector streamline operations by managing intricate formulations, tracking variable product weights, and ensuring compliance with industry standards. These systems integrate…
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Send us a text Field services businesses have undergone significant evolution, incorporating elements of Industry 4.0 and CRM. This convergence may be a key factor driving Salesforce's deep engagement in this market. ServiceMax stands out as a prime example of a company that has demonstrated remarkable potential within the field service sector. Ori…
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Send us a text Let's explore the top machinery manufacturing ERP systems for 2024. These systems are crucial for managing the complexities of machinery manufacturing, which involves producing large machines used across various industries, from cutting machinery to Industry 4.0 equipment. These substantial pieces of capital equipment require robust …
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Send us a text The top 10 apparel manufacturing ERP category covers various industries within apparel, including designer clothes, uniforms, undergarments, and both formal and casual wear. Each category presents its own unique challenges and requirements, necessitating a deeper dive into specific processes and systems. The primary goal of this list…
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Send us a text The implementation of the ELD mandate brought significant changes for many companies, notably impacting emerging SaaS unicorns like Motive. What sets Motive apart and fuels its popularity? Is it its role in replacing outdated TMS systems, its effectiveness as a fleet management solution, or its creation of a new compliance category? …
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Send us a text One of the key aspects of process manufacturing is its reliance on specific formulations and recipes, which dictate the combination of ingredients needed to produce the desired product. This approach introduces unique challenges, such as managing catchweight (variable weight products), reverse Bill of Materials (BOM), and potency adj…
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Send us a text The unique nature of discrete manufacturing necessitates specialized capabilities and approaches. Unlike process manufacturing, which is formula-driven, discrete manufacturing focuses on managing individual components and the quantity of finished units. This specificity can pose challenges, especially when integrating varied material…
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Send us a text ECC to S/4 migration is never easy. There are several considerations, including differences in architecture, licensing arrangement, and change management. But if you have been creative with your licensing arrangement in the on-prem setting, your experience might be even more shocking. The things you could do in the on-prem world migh…
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Send us a text Project Manufacturing, positioned at the intersection of manufacturing, construction, and professional services, poses unique challenges. While engineer-to-order setups may exhibit some similarities, pure project manufacturing involves highly specialized processes that demand customized workflows. These business models, frequently in…
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Send us a text Field service workflows intersect with a range of enterprise software categories, such as CRM, ERP, and TMS. These workflows display notable differences when analyzed across various industries. Residential services, for instance, require integrations that differ from those needed in non-ERP sectors like insurance or utilities. Effici…
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Send us a text Configure-to-order (CTO) manufacturing presents a distinctive category, with many businesses initially steering clear due to the challenges of product standardization overhead, which is particularly daunting for startups. Furthermore, the expectations diverge notably between B2B and B2C industries regarding configure-to-order process…
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Send us a text What is Exceptional Leadership? Is it characterized by a potent blend of vision, empathy, and resilience? Does it transcend mere management, inspiring individuals and teams to reach heights they never thought possible? Exceptional leaders foster a culture of trust and collaboration, empowering their team members to innovate, take ris…
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Send us a text Engineer-to-order (ETO) manufacturing firms combine elements from multiple manufacturing models such as project manufacturing and make-to-order. These companies are recognized for their complex operations, serving industries like equipment manufacturing, modular housing, and bridge construction. Differentiating genuine ETO setups fro…
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Send us a text Vertical software was once considered a niche market within enterprise software, primarily served by VARs and ISVs with limited growth potential, while OEMs thrived on platform and ecosystem-focused business models. However, this landscape has shifted, especially with private equity firms adopting consolidation strategies during econ…
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Send us a text Unlike make-to-stock enterprises, make-to-stock companies typically focus on consumer needs, requiring strong supply chain planning and possibly eCommerce functionalities. These companies operate across diverse sectors, including both discrete and process manufacturing approaches. Their product ranges may include everyday essentials …
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Send us a text eCommerce stack has evolved significantly with substantial overlap among different tools. Inventory is one layer that is shared by several systems, with each serving a very different perspective. When commerce refers to inventory, it only cares for counts and ignores other elements that might be relevant for other layers. However, no…
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Send us a text Within the expansive domain of manufacturing, make-to-order enterprises distinguish themselves with their specialized operations. Although they are often categorized alongside make-to-stock, engineer-to-order, and project manufacturing firms, make-to-order businesses operate in a unique manner. Unlike make-to-stock establishments, th…
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Send us a text Only a handful of companies possess a truly robust network capable of fueling demanding AI and ML algorithms. This network is crucial not only for optimizing the supply chain but also for facilitating platform adoption. If suppliers are hesitant to embrace the platform, it can disrupt joint planning and forecasting efforts, leading t…
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Send us a text They are distinct and require a specialized ERP strategy because of their unique product development, quality control, and production procedures. This varied sector includes manufacturers, distributors, and retailers, each requiring a customized ERP approach to match their individual business operations. Even within this market segme…
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Send us a text FP&A space has come a long way. While companies might struggle to understand the difference between an ERP and an FP&A tool, even FP&A tools differ substantially. And not all tools are likely to have the same capabilities. Some tools are designed for larger volumes of data, while others might not be as connected underneath, causing c…
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