Beste Leadership Transformation podcaster (2024)

1
Michael Katz on Building a Personalised AI Experience (MDE579) 47:40

4h ago47:40

47:40

Minter Dialogue with Michael Katz In my latest podcast episode, I had the pleasure of hosting Michael Katz, the innovative mind behind Flowsend AI. Michael, a technologist from Baltimore, shared his journey from a sceptical tech enthusiast to a pioneering entrepreneur in the AI space. Initially cynical about AI, Michael eventually recognised its po…

1
Inside Money20/20 and building a culture of safety and collaboration W/ Danny Levy 43:37

2d ago43:37

43:37

An episode taken from a podcast I did with Joe Cutler for his podcast Hiring and Inspiring: In todays episode I catch up with Danny Levy, Managing Director of Money20/20. We discuss his role and the experience as well as highlights and successes of the Money20/20 Asia launch. Danny shares his passion for leadership and the importance of understandi…

1
EMPOWERING LEADERS TO GET EXECUTIVE BUY-IN 26:52

6d ago26:52

26:52

In this engaging episode of the CX Goalkeeper Podcast, host Gregorio Uglioni discusses the intricacies of customer experience leadership with the insightful Mark Slatin. As a recurring guest, Mark brings a wealth of knowledge from his vast experience in customer experience management, consulting, and academia. This episode is a must-listen for anyo…

1
Navigating Toxic Work Environments When You Feel Alone w/ Archita Sivakumar Fritz 51:39

11d ago51:39

51:39

Learn more about our guest Archita Sivakumar Fritz on Linkedin: https://www.linkedin.com/in/architafritz/ The Toxic Leadership Podcast Instagram: @ToxicLeadershipPodcast Dr. Kevin Sansberry II is a behavioral scientist and executive coach with expertise in toxic leadership, human capital strategy, and creating inclusive cultures of belonging to enh…

1
010: Do You Know How to Enhance the Power of Your Leadership Presence? 11:03

19d ago11:03

11:03

Develop a leadership presence that fuels credibility, respect, and influence Today we have the privilege of hearing from Janet Taggart, a personal leadership brand strategist who specializes in helping leaders in growth-oriented companies succeed in dynamic and complex environments. Our discussion focuses on developing a key element of your persona…

1
The Empathy Dilemma: Insights from Maria Ross (MDE578) 53:38

6d ago53:38

53:38

Minter Dialogue with Maria Ross In the latest episode of my podcast, I had the pleasure of welcoming back Maria Ross, an empathy advocate, speaker, author, workshop facilitator, and brand strategist. It's been four years since Maria last joined us, and she has continued to champion the cause of empathy in leadership and business. Her new book, "The…

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STRATEGIES FOR A MEANINGFUL HUMAN CENTRIC CULTURE 23:42

13d ago23:42

23:42

In this episode, a seasoned customer experience consultant, Julie Tano-Lawson shares her unique insights and strategies for developing impactful CX programs, particularly in French-speaking regions. Julie's experience spans North America and Africa, making her perspective both diverse and comprehensive. Her discussion on the nuances of CX governanc…

1
Speed and Success: Jay Baer’s Guide to Winning in Business (MDE577) 54:48

14d ago54:48

54:48

Welcome and Introduction - Minter Dial welcomes Jay Baer back to the show after five years. - Introduction of Jay Baer as a business growth and customer experience researcher, author, expert, and advisor. Jay Baer's Background and Expertise - Jay Baer shares his extensive experience in digital marketing and customer experience. - Discussion of his …

1
THE MYSTERY SHOPPING BLUEPRINT: DRIVING CUSTOMER PURCHASES 33:32

20d ago33:32

33:32

Why You Can't Miss This Episode In this episode of the CX Goalkeeper Podcast, host Gregorio Uglioni engages in a vibrant and insightful conversation with Claire Boscq, a seasoned keynote speaker and customer experience expert. Claire shares her journey from hotel management to becoming a mystery shopping expert, discussing the profound impact of co…

1
APPLYING JOBS TO BE DONE 30:56

27d ago30:56

30:56

Why You Can't-Miss This Episode Discover the transformative power of the "Jobs to Be Done" framework with Eckhart Boehme, as he shares invaluable insights on customer behavior and strategy implementation. About the Guest Eckhart Boehme has more than 30 years of global experience in marketing, product management and skills development. Eckhart, an 1…

1
ENGAGING EMPLOYEES with Michael Brandt 29:34

1M ago29:34

29:34

Gregorio Uglioni discusses with Michael Brandt the critical intersection of employee engagement and customer experience. Michael shares insightful strategies and real-world examples of how to create a thriving workplace environment that drives customer satisfaction. About the Guest Michael Brandt is an experienced professional in customer and emplo…

1
From Bitcoin to Space: Torsten Hoffmann’s Documentary Adventures with Launch of Fortitude (MDE576) 48:26

1M ago48:26

48:26

Minter Dialogue with Torsten Hoffmann Torsten Hoffmann, a filmmaker and techno optimist with a passion for emerging technologies. Torsten's journey from Munich to Melbourne and finally to London is as fascinating as his career in documentary filmmaking. His insights into the world of artificial intelligence and space exploration are not to be misse…

1
The Experience of Benson Mukandiwa at the CX World Games 2024 6:44

1M ago6:44

6:44

The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024. These are short interviews to share outstanding people's experiences helping charities get better. Customer Experience professionals worldwide come together to share the…

1
How Leaders Can Go From Good to Great with Brad Zimmerman 39:50

1M ago39:50

39:50

Dive into the heart of organizational culture with us as we explore the two pivotal emotional cycles that define it: the virtuous cycle and the vicious cycle. This episode highlights how transformational leadership plays a crucial role in guiding teams from negative spirals to positive, empowering dynamics. Discover the power of transformational le…

1
MASTERING CX AND DIGITAL INNOVATION: GLOBAL INSIGHTS 36:51

1M ago36:51

36:51

Why You Can't Miss This Episode Discover the transformative journey of Hussein M. Dajani as he shares his extensive experience in customer experience, digital transformation, and leadership across top global brands like Nissan, Deloitte Digital, and Red Bull. Hussein's unique insights into customer-centric strategies and innovative solutions will i…

1
The Future of Empathy in AI: Perspectives from Lidewij Niezink and Peter van der Putten (MDE575) 1:39:45

1M ago1:39:45

1:39:45

Minter Dialogue with Lidewij Niezink and Peter van der Putten Lidewij Niezink's Background and Current Work - Lidewij shares her extensive experience in empathy within psychology. - Recent focus on integrating AI into applied psychology at Hanze University. - Exploration of using AI, particularly chatbots, in student projects to enhance their studi…

1
Toxic Leadership? How to be a Visionary Leader with Aila Malik 49:09

2M ago49:09

49:09

Visionary leaders are known for their ability to look beyond the immediate horizon and navigate their teams toward long-term goals. But what exactly sets these leaders apart, and how can you cultivate these qualities within yourself? We'll explore the essential components of visionary leadership, from setting ambitious yet achievable long-term goal…

1
The Experience of Fatima Tomoum at the CX World Games 2024 6:21

2M ago6:21

6:21

The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024. These are short interviews to share outstanding people's experiences helping charities get better. Customer Experience professionals worldwide come together to share the…

1
009: Taking Personal Responsibility and Cultivating an Attitude of Extreme Accountability 43:06

2M ago43:06

43:06

Empowering autonomy in your teams by applying lessons learned from more than four decades of leadership experience Today we have the privilege of speaking with David Berg, founder of the Association for Information Management’s Leadership Development Institute. David Berg started his career as a US Navy Flight Officer, eventually transitioning to b…

1
4ROCKS SOLID STRATEGIES 31:41

2M ago31:41

31:41

Why You Can't Miss This Episode Join us as we explore the intricacies of customer experience with Sean Albertson, an expert in the field with over two decades of experience. Learn about his innovative "4Rocks" framework that helps businesses transform their customer journeys and drive loyalty. About the Guest Sean Albertson, a CX leader for 20+ yea…

1
Tech for Good: Mark Hurst's Vision for a Better Digital World (MDE574) 57:24

2M ago57:24

57:24

Minter Dialogue with Mark Hurst In this episode of the podcast, Minter Dial welcomes Mark Hurst, a digital strategy expert and founder of Creative Good. The conversation begins with a nostalgic reflection on their long-standing acquaintance and shared interests, particularly their collaborative work on World War II research. Mark delves into his ca…

1
The Experience of Nate Brown at the CX World Games 2024 7:38

2M ago7:38

7:38

The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024. These are short interviews to share outstanding people's experiences helping charities get better. Customer Experience professionals worldwide come together to share the…

1
EVOLVING EXCELLENCE: LEADERSHIP & TECHNOLOGY 32:13

2M ago32:13

32:13

Discover the transformative power of customer experience with Heverton Anunciação, a leading expert in the field. Learn actionable strategies to bridge technology and customer service, essential for thriving in today's digital environment. About the Guest: Heverton Anunciação was voted among the world's top 10 influencers in CRM, Data Governance, a…

1
The State of Podcasting: Insights from Industry Veteran Rob Greenlee (MDE573) 1:18:14

2M ago1:18:14

1:18:14

Minter Dialogue with Rob Greenlee Rob Greenlee is a veteran of the podcasting industry with a rich history in radio and online content. Rob shares his journey from radio to podcasting, highlighting his roles at Microsoft, PodcastOne, Spreaker, and Libsyn. The conversation delves into the evolution of podcasting, contrasting it with traditional radi…

1
The Experience of Michael Brandt at the CX World Games 2024 9:06

2M ago9:06

9:06

The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024. These are short interviews to share outstanding people's experiences helping charities get better. Customer Experience professionals worldwide come together to share the…

1
Overcome Toxicity, Be a Positive Change with Roshani Sheth 40:59

2M ago40:59

40:59

In a powerful and eye-opening episode, we sit down with Roshani, whose story of resilience and courage made headlines in the New York Times. Featured in a front-page story, Roshani sparked a series of investigative pieces into the real estate industry. She shares her firsthand experience of the challenges she faced and the steps she took to navigat…

1
DISTILLED WISDOM: JAY BAER ON HUMAN-CENTRIC TRANSFORMATION AND LEADERSHIP 24:08

2M ago24:08

24:08

Join us as we dive into an insightful conversation with Jay Baer, a renowned customer experience and business growth expert. Discover Jay's unique approach to creating value, his latest book on the power of speed in business, and his intriguing side passion that connects deeply with his professional philosophy. About the Guest Jay Baer is a busines…

1
The CEO’s Guide to Meaningful Marketing with Pete Steege (MDE572) 59:21

2M ago59:21

59:21

Minter Dialogue with Pete Steege In this episode, I host Pete Steege, a seasoned marketing expert and author of "On Purpose: The CEO's Guide to Marketing with Meaning." Pete shares his journey from electrical engineering to a 30-year career in marketing, focusing on the importance of meaningful marketing in technical industries. The discussion delv…

1
The Experience of Jessica Noble at the CX World Games 2024 8:16

2M ago8:16

8:16

The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024. These are short interviews to share outstanding people's experiences helping charities get better. Customer Experience professionals worldwide come together to share the…

1
Insights from Asia's Premier Fintech Show - Money20/20 Asia 2024 37:10

2M ago37:10

37:10

Money20/20 Asia is the most senior and influential gathering of the global money ecosystem including banks, payments, tech, startups, retail, fintech, financial services, policy, and more. Companies like J.P. Morgan, Stripe, Tenpay Global, HSBC, Google Cloud, AWS, KASIKORNBANK, Hong Kong Monetary Authority, Animoca Brands, Ant Group, and IBM have a…

1
TRANSFORMING THE DIAMOND IN THE ROUGH 21:13

2M ago21:13

21:13

In this episode of the CX Goalkeeper Podcast, host Gregorio Uglioni has an insightful fireside chat with customer experience expert Steven Van Belleghem. They delve into the concepts from Steven's latest book, "A Diamond in the Rough," exploring practical strategies for transforming potential into excellence in customer experience. FROM THE CX SUMM…

1
Embracing Transformation: A Journey from War-Torn Yugoslavia to Shaping the Future of Work (MDE571) 1:05:27

2M ago1:05:27

1:05:27

Minter Dialogue with Zoltan Vass In the latest episode of our podcast, I had the pleasure of hosting Zoltan Vass, a transformation director with a focus on technology, processes, and people. Zoltan's journey from Yugoslavia to the UK is not just a tale of geographical relocation but a profound narrative of resilience, adaptability, and the relentle…

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Leadership Transformation Podcaster

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