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The InspireCast Business Podcast is your leading source for real interviews and insights with leading customer experience and engagement experts featuring your co-host, Mirza Baig of Quadient. Each series of podcasts will feature a new real-life expert as co-host, so tune-in often to learn from top business leaders on challenges and best practices when it comes to managing your customers and the overall customer experience. #Business #Branding #Marketing
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Mostafa El-Bermawy on the concept of #CX Filter Bubbles + the linkage between politics & #CX
23:01
23:01
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There are two topics you never discuss, we'll we're going to discuss one of them anyways: Politics.... But, what is the connection between politics and Customer Experience you may ask? This time round, the InspireCast features special guest Mostafa El-Bermawy, a startup growth and marketing strategist, who has worked with some of the biggest brands…
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PODCAST: 'The Impact of #CX today' w/ @RodStrother of @StarHub in Singapore
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22:34
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22:34
Customer experience is a key competitive differentiator for business today. Now, the battle has gone beyond products, prices, and promotions. Brands must engage with customers thoroughly, on the levels of personal preferences and emotions, in order to keep them coming back for more.In this InspireCast podcast, with our special correspondent in Sing…
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@anthemlau on Banking Legacy Systems Interrupted: #AI, #Blockchain plus Robotics
20:54
20:54
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Antoine Hemon-Laurens discusses three disruptive forces challenging banks' legacy IT systems: AI (artificial intelligence), robotics and Blockchain. AI powered Robo-advising in wealth management is already here. So if AI is the brain, robotics is the muscle and the braun. There are numerous examples of banks using chatbots and within call centers. …
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Founder of Jersey Jack Pinball, Jack Guarnieri w/ @ScottDraeger on innovation, great CX & passion
30:08
30:08
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This is not your usual episode of the InspireCast, well, we're still talking up customer experience and loyalty, though this time we're throwing in pinball machines, drones and selfie cams into the mix. A great session focusing on the concept of innovation for a product that "no-one needs" according to Founder of Jersey Jack Pinball, Jack Guarnieri…
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@AnnetteFranz discusses the rise of the customer experience (#CX)executive within the C-Suite
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35:49
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Annette Franz, CCXP, author, speaker, CXPA board member and Founder of CX Journey discusses the rise of the customer experience executive as an equal C-level member within the C-suite. A great must-listen to for any CEO of any business or brand wanting to understand why a company needs a CX executive, be it a Chief Customer Officer or a Chief Custo…
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Karthik Ramakrishnan (@_kramki) discusses Artificial Intelligence (#AI) & #CX
26:25
26:25
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Returning guest, Karthik Ramakrishnan of Element AI discusses the future impact and implications of artificial intelligence on business and society at large. A deep dive into AI for CMOs and CIOs who are focusing on digital transformation, and also somewhat of a correction in terms of our views and perceived myths about AI technology. We've reached…
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