BAI Banking Strategies podcast

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Lagt til eight år siden

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100 Episodes WASTED! Fix These 4 Simple Podcast Blunders in Minutes 14:42

for 8 weeks siden14:42

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14:42

Is your health and wellness podcast optimized for success, or are crucial oversights holding back your potential? I audited a doctor’s podcast recently and was shocked at what I found. This podcast had over 100 episodes—pretty impressive. However, the whole setup of the podcast had some brutal mistakes that I’m sure were holding this doctor back from seeing bigger results. How can optimizing your podcast's website links transform your show's reach? Are you missing out on SEO benefits that could elevate your visibility? Curious about the impact of professional collaboration on your podcast? Don't let simple mistakes hold you back. Tune in to find out how to turn your podcast into a lead-generating powerhouse! Today’s episode includes: How minor mistakes hinder podcast growth and engagement. Why directing podcast episode links on Apple, Spotify, etc to your own website is ideal. Why collaborating with professional teams can elevate your podcast impact and revenue. How maintaining high production standards enhances credibility, especially in the health and wellness space. How omitting crucial subscription links will limit your audience growth. Why owning a proper domain ensures long-term SEO benefits and authority with search engines. How missing social media links in your show notes makes it difficult for listeners to connect with you. Why understanding and avoiding common mistakes ensures maximum ROI from podcasting efforts. Are you pouring your heart into your podcast but still not seeing the growth you deserve? Download our free guide to unlock your podcast’s full potential and expand your impact: https://eastcoaststudio.com/5mistakes Our LinkedIn: https://www.linkedin.com/company/eastcoaststudio/ Our Instagram: https://www.instagram.com/ecpodcaststudio/…

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A weekly podcast that focuses on the key issues impacting financial services leaders. It brings you objective opinions and actionable insights that will help you make smart decisions.

276 episoder

#Financial Services #BAI Banking Strategies #Finance #Business #Business Disciplines

BAI Banking Strategies

89 subscribers

updated for ca. et år siden

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Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on May 01, 2025 15:21 (24d ago)

A weekly podcast that focuses on the key issues impacting financial services leaders. It brings you objective opinions and actionable insights that will help you make smart decisions.

276 episoder

#Financial Services #BAI Banking Strategies #Finance #Business #Business Disciplines

Alle episoder

BAI Banking Strategies

1
3 key focuses for the fraud front line in 2025 20:25

for 17 weeks siden20:25

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The new year brings a wider front for fraud attacks, a growing strategy by fraudsters to overwhelm regulators and a new administration with new oversight priorities, says Jim Houlihan from Paladin Fraud.

BAI Banking Strategies

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Quality deposits and a clearer digital picture 14:43

for 23 weeks siden14:43

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The BAI Banking Strategies podcast explores a cautiously improved deposit outlook, stubborn margins and the real story on primacy and digital accounts.

BAI Banking Strategies

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34.06 - Preparing banking’s front line for a deepfake future 19:28

for 24 weeks siden19:28

19:28

Advances in AI already boost voice-based deepfakes. Sara Seguin from the fraud-focused fintech Alloy joins the BAI Banking Strategies Podcast to discuss the growing threat and how FIs can protect themselves and customers.

BAI Banking Strategies

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34.05 - Unmasking fraud in the age of AI 21:37

for 25 weeks siden21:37

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SAS’s Diana Rothfuss joins the BAI Banking Strategies Podcast to explore the sinister rise of deepfakes, identity theft and elaborate scams, plus how generative AI can be a curse and a blessing when it comes to fraud.

BAI Banking Strategies

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34.04 - Fight fraud on all fronts: Check protections to cloud-based solutions 13:55

for 27 weeks siden13:55

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From reviving anti-check fraud efforts to engaging the cloud for your defense, there are smart ways to stay ahead of financial crime.

BAI Banking Strategies

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34.03 - ‘Right-sizing’ deposits and the challenge of short-term CD books 16:33

for 27 weeks siden16:33

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U.S. bank deposits have not yet returned to their health of a few years ago, but they are improving. Tom Hoscheidt and Isio Nelson join the BAI Banking Strategies Podcast to explain.

BAI Banking Strategies

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34.01 - Fight check fraud with a strategic mindset 22:31

for 35 weeks siden22:31

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ServiceNow’s Greg Kanevski joins the BAI Banking Strategies podcast to talk about check vulnerabilities, funding fraud recovery and why you can market your defenses as a competitive asset.

BAI Banking Strategies

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33.08 - State of Deposits: What’s on the horizon 15:39

for 40 weeks siden15:39

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BAI’s Tom Hoscheidt and Isio Nelson join Senior Editor Rachel Koning Beals on the BAI Banking Strategies Podcast to dig deeper into a midyear snapshot of BAI deposit research.

BAI Banking Strategies

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33.07 - AI helps banks of all sizes think bigger 34:29

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AI has potential to be a competition leveler in financial services.

BAI Banking Strategies

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33.06 - AI means change in the bank, but where may surprise you 29:46

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ServiceNow’s Greg Kanevski tells BAI’s Rachel Koning Beals about many more departments in which AI is expected to make its mark. AI can stretch human capital for higher-touch responsibility in compliance and it could lead to data-first M&A. Listen now.

BAI Banking Strategies

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33.05 - Fight fraud collectively for the biggest impact 14:10

for 1 year siden14:10

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IDology's Crystal Blythe discusses in the BAI Banking Strategies podcast that the real-time fraud fight lies solidly with building out an information-sharing consortium across collaborators and competitors.

BAI Banking Strategies

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33.04 - The fraud fight gets faster 24:00

for 1 year siden24:00

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Brian Keefe of NICE Actimize joined the BAI Banking Strategies podcast to share his best ideas to leverage fraud-detection technology and real-time interdiction.

BAI Banking Strategies

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33.03 - Measure innovation in incremental wins 20:56

for 1 year siden20:56

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BAI Global Innovation Awards Lead Judge Amy Radin and Vice President & Portfolio Head - Strategic Accounts, Financial Services of Infosys Raghav Agarwal join the BAI Banking Strategies podcast to share recent industry innovation trends and how banks can position themselves as leaders focused on customers, data, and collaboration.…

BAI Banking Strategies

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33.02 - Maximizing digital marketing ROI 16:11

for 1 year siden16:11

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In today's fiercely competitive environment, marketers are feeling the pressure to drive engagement, strengthen loyalty, and achieve deposit growth. Robert Ropars from Vericast joins us to share his perspective on how financial institutions can drive customer acquisition, increase retention and develop attribution strategies in the digital marketing space.…

BAI Banking Strategies

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33.01 - ‘Tis the season for greater fraud awareness 19:02

for 1 year siden19:02

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Brian Keefe from NICE Actimize joins on the BAI Banking Strategies podcast to talk about heightened volume and patterns of fraud during the holidays, and what banks can do about it.

BAI Banking Strategies

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32.08 - Winning the primary client relationship battle 19:18

for 2 years siden19:18

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Marc Salinas and Eric Campbell from Bottomline Technologies join us to share how recent industry events create an opportunity for financial institutions to position themselves as a valued resource for their business banking and commercial clients and win the battle for primary ownership of the customer relationship.…

BAI Banking Strategies

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32.07 - FedNow is live…now what? 18:09

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FedNow is officially live. With the launch comes the potential for financial institutions to expand and provide different products and services that they are just touching on today. Brian Keefe from NICE Actimize joins us to tell us more about how FedNow can be safe and efficient, all while allowing for a wider range of innovative instant payment services in the near future.…

BAI Banking Strategies

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32.06 - Fraud activity is increasing – how to protect your institution and customers 23:37

for 2 years siden23:37

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Greg Kanevski of ServiceNow joins the BAI Banking Strategies podcast to discuss the impact of increased fraud on financial institutions and how they can better protect themselves and their customers in their fight against fraudsters.

BAI Banking Strategies

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32.05 - Fact vs Fiction: Debunking fraud and faster payments myths 16:45

for 2 years siden16:45

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Mark Majeske of Alacriti joins the BAI Banking Strategies podcast to dissect and debunk some of the top myths regarding fraud and faster payments.

BAI Banking Strategies

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32.04 - Creating a better digital payments experience for businesses 19:17

for 2 years siden19:17

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Payments are a central focus in digital banking for retail customers. This is less the case when it comes to businesses. Layne Kight from Deluxe is with us to share ideas on how banks and credit unions can create a better payments experience for their business customers.

BAI Banking Strategies

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32.03 - Easing the banking challenges for people with disabilities 19:02

for 2 years siden19:02

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Val Srinivas from Deloitte joins us to share his firm’s recent research into the difficulties people with disabilities encounter while banking, and how banks can make things easier.

BAI Banking Strategies

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32.02 - Rethinking risk after the SVB collapse 18:56

for 2 years siden18:56

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The stunning collapse of Silicon Valley Bank and other banks in early 2023 has reframed how the industry is thinking about risk. Joan McGowan and Tom French from SAS join us to offer advice to banks and credit unions on how to better address the many risks they face.

BAI Banking Strategies

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32.01 - Why banks should help families break the money-talk taboo 21:24

for 2 years siden21:24

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American families dislike talking about money – a recent Wells Fargo survey found that 40% of people would rather talk to their parents about their funeral plans than about their financial plans. Michael Liersch, head of advice and planning for Wells Fargo Wealth and Investment Management, joins us with insights on how banks can help families build more open relationships about money, and why it’s in the banks’ interests to do so.…

BAI Banking Strategies

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31.08 - Exploring the “flaw of averages” at banks 19:47

for 2 years siden19:47

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Banking is getting more complex, and that greater complexity is creating more uncertainties and more risks. Sam Savage from Probability Management joins us to make a case for why banking institutions should change the way they think about and deal with uncertainties.

BAI Banking Strategies

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31.07 - What banks can do when disaster strikes 18:21

for 2 years siden18:21

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The visual images of natural disasters tend to highlight damage to property, but the real lasting damage is done to people. Kate Bulger from Money Management International joins us to talk about their BAI Global Innovation Award-winning program to help low and moderate income people deal with their finances after a disaster.…

BAI Banking Strategies

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31.06 - Citizens Bank has a new way with words 19:15

for 2 years siden19:15

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As banks work toward deeper and longer-lasting connections with their customers, their choice of language matters. Beth Johnson, chief experience officer at Citizens Bank, is our guest to talk about how her bank is rethinking how it uses words.

BAI Banking Strategies

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31.05 - The original mobile banking is finding new purpose 20:46

for 2 years siden20:46

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Mobile bank branches have been around for years, but its versatility is giving it a growing role at some institutions. Todd Barnhart and Chris Hill from PNC Bank join us on the BAI Banking Strategies podcast to discuss how they’re taking to the road to reach underserved communities.

BAI Banking Strategies

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31.04 - FedNow’s competitive value for smaller banks 17:49

for 2 years siden17:49

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The world of real-time payments is about to have a new heavyweight contender as the Federal Reserve rolls out its FedNow Service in 2023. Brian Keefe from NICE Actimize joins us to tell us more about FedNow and how the new service stands to benefit smaller banking institutions.

BAI Banking Strategies

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31.03 - Despite crypto turmoil, this firm is following the customers 19:39

for 2 years siden19:39

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While many in the financial world are running away from crypto and its perceived dangers, there are others who see lots of opportunity. Gene Grant, CEO at LevelField Financial in Houston, joins us to talk about what his new bank wants to do in the crypto space, and why now is the right time to do it.…

BAI Banking Strategies

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31.02 - Getting ready for the largest wealth transfer ever 19:57

for 2 years siden19:57

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Millennials and Gen Z are starting to inherit money in what will end up as the greatest transfer of wealth in history. Steven Ramirez from Beyond the Arc is our guest to discuss the scale of this transfer, and how banking institutions can position themselves to attract some of those assets.

BAI Banking Strategies

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31.01 - Managing risks during a digital makeover 19:43

for 2 years siden19:43

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Because banking institutions are in the money business – their customers’ and their own – they are also in the risk business. Keith Pearson, head of financial services at ServiceNow, joins us to discuss how banks and credit unions can improve their security by digitalizing their risk management.

BAI Banking Strategies

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30.08 - What’s now and what’s next in digital modernization 21:28

for 2 years siden21:28

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Banking continues its digital makeover, both to gain efficiencies and to meet customer desires for faster, easier and more convenient. BAI’s Debbie Bianucci and Dennis Gada from Infosys join us to discuss the trends and priorities they’re seeing in the industry’s digital transformation.

BAI Banking Strategies

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30.07 - Finding opportunities in banking cannabis and crypto 18:58

for 2 years siden18:58

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Many community banks are feeling pressure to grow to avoid being wiped out or bought out. Could serving non-traditional businesses provide the new opportunity they need? Ryan James, CEO of Surety Bank in central Florida, joins us to discuss his bank’s experiences with the non-traditional, including moving into cannabis and crypto-related banking.…

BAI Banking Strategies

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30.06 - The path to personalization in digital customer service 17:37

for 2 years siden17:37

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Customer service is cheaper for banks to deliver digitally than via other channels – the trick is to do in a personalized way. Jennifer Timbrook from STAR Financial Bank joins us to discuss her Indiana-based bank’s approach to digital customer service.

BAI Banking Strategies

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30.05 - Positioning ESG at banks as good business in 2023 20:46

for 2 years siden20:46

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Environmental, social and governance considerations are growing in importance at banks and credit unions. Gary Levante, who heads the ESG effort at Berkshire Bank, explains why banks should view embracing ESG as a way to gain a competitive edge.

BAI Banking Strategies

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30.04 - Tips and insights for attracting talent in 2023 17:03

for 2 years siden17:03

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Our series on key issues for banks in 2023 focuses this week on finding, nurturing and retaining talent. Megan Burkhart, chief human resources officer at Comerica, discusses how her bank is dealing with the talent challenge and she offers insights that may be of value to other institutions.

BAI Banking Strategies

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30.03 - Where will banking-as-a-service go in 2023? 14:45

for 2 years siden14:45

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Banking-as-a-service is among the most talked-about innovations in banking, and also perhaps among the least understood. Jeannette Kescenovitz, who leads development of banking-as-a-service capabilities at Finastra, shares her views on how BaaS might grow its presence at U.S. banks and credit unions in 2023.…

BAI Banking Strategies

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30.02 - A special decade to come for U.S. banks? 20:53

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An aggressively rising interest rate environment can cut both ways for the banking industry. Tom Brown, long-time banking industry analyst and editor of Tom Brown’s Banking Weekly newsletter, offers his views on rate impacts as part of his outlook for banks in 2023 and beyond.

BAI Banking Strategies

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30.01 - The best of the best in financial services innovation 20:22

for 2 years siden20:22

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Winners of the BAI Global Innovation Awards are out, and they cover a wide swath geographically and in the industry challenges that they address. Amy Radin, who works with financial services executives to anticipate and adapt to change, is our guest to talk about the BAI awards and financial services innovation more broadly.…

BAI Banking Strategies

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29.06 - Key banking issues and trends for 2023 20:03

for 2 years siden20:03

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A number of key uncertainties face banks and credit unions in the coming year. BAI's Karl Dahlgren shares findings in our latest survey the biggest business challenges for bankers in 2023: new-customer acquisition, digital experience and talent.

BAI Banking Strategies

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29.05 - Minority-owned banks are ready for a recession 20:59

for 2 years siden20:59

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With odds of a recession rising, banks are positioning themselves for tougher times. Nicole Elam, president and CEO of the National Bankers Association, tells us why minority-owned banks are now in good shape to ride out a recession.

BAI Banking Strategies

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29.04 - The fraud prevention use case for behavioral biometrics 19:54

for 2 years siden19:54

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Biometrics are a familiar tool used by bank and credit union fraud teams to try to thwart bad actors. Seth Ruden from BioCatch and Joey Zollinger from Alkami join us to discuss a growing area of biometrics that focuses on customers’ digital behaviors.

BAI Banking Strategies

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29.03 - Pricing deposits to keep customers happy 18:21

for 3 years siden18:21

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The dramatic rise in interest rates in recent months has more savers thinking about the returns they’re getting on their money. Neil Stanley from The CorePoint joins us to talk about how banks should be thinking about deposit pricing as a way to keep customers happy.

BAI Banking Strategies

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29.02 - Customer financial health should be a top priority 13:25

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In an economy stressed by high inflation and growing recession worries, many Americans are struggling with their finances. Rochelle Gorey from SpringFour discusses how banks and credit unions can be more innovative in tending to their customer’s overall financial health.

BAI Banking Strategies

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29.01 - Bank leaders are the make-or-break for innovation 18:38

for 3 years siden18:38

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Between tech advances and new competition, banking institutions need to be innovators to keep pace with the trendsetters. Paul Steenkamp, a former banker and author of a new book on leadership and innovation, joins us to offer insights on how banks can better embrace change.

BAI Banking Strategies

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28.08 - Neobanks: Disruptive technology, elusive profits 20:23

for 3 years siden20:23

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Neobanks are having a lot of success getting customers to open accounts, but very few are making any money. Christoph Stegmeier from the global consultancy Simon-Kucher joins us to discuss profitability challenges and other findings of their 2022 study on neobanking.

BAI Banking Strategies

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28.07 - Banks need to be ready for better deep fakes 20:29

for 3 years siden20:29

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Banks are required by law to know their customers. Deep fake technology in the hands of outlaws is making that hard job even harder. Vijay Balasubramuniyan, CEO at Pindrop, joins us to talk about the world of deep fakes, and how this technology is impacting the world of banking.

BAI Banking Strategies

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28.06 - Want to connect better with customers? Try empathy 18:45

for 3 years siden18:45

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Success at bank contact centers has long been measured by resolution speed and call volume. But is this changing? Terri Panhans from Vericast joins us to share her insights on how the role of contact centers is evolving as day-to-day banking transactions go increasingly digital.

BAI Banking Strategies

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28.05 - Data's expanding role in protecting against fraud 19:28

for 3 years siden19:28

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Banking institutions lose billions of dollars each year to fraud, and every dollar lost comes with a 4X multiplier that jacks up the costs. Greg Kanevski from ServiceNow shares his insights on how banks and credit unions can put data to better use to push back on the bad actors and save big money in the process.…

BAI Banking Strategies

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28.04 - Tapping into a new talent pool for banking 17:43

for 3 years siden17:43

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Banks and credit unions are challenged to fill job openings as they go up against fintechs and other competitors in a tight labor market. Craig Alexander, head of talent acquisition at BMO Financial Group, tells us about their new hiring program focused on a population segment looking for opportunity.…

BAI Banking Strategies

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28.03 - Why Know Your Business should be a bank’s business 18:48

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Everyone in banking knows about KYC – Know Your Customer. Less well-known is its close cousin, Know Your Business. Heidi Hunter, chief product officer at IDology, joins us to talk about the role of KYB for banking institutions and how they can do it more effectively.

BAI Banking Strategies

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28.02 - Investing in a more diverse fintech future 19:31

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In the ultracompetitive fintech space, it’s hard for any startup to attract funding, and it’s even harder for Black, Hispanic, women and LGBTQ entrepreneurs. Elizabeth McCluskey from the Discovery Fund at CUNA Mutual joins us to discuss investing in fintechs being started up by members of underrepresented groups.…

BAI Banking Strategies

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28.01 - Building future bank leaders by sending them away 19:31

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Like other businesses, banks and credit unions always have to be on guard against organizational inertia. Sandra Quince, an executive at Bank of America, talks about its executive-loan program that brings in new ways of thinking while developing future bank leaders.

BAI Banking Strategies

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27.08 - Where do banks fit into the metaverse? 20:48

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The metaverse is still in its early stages of development, but some banks are already thinking about its customer-connecting potential. Sandeep Vishnu, a partner at the consulting firm Capco, shares his thoughts on how financial institutions might find a home in the metaverse.

BAI Banking Strategies

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27.07 - Keeping the community bank feel through a digital transformation 16:23

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Banks and credit unions know the future is digital, and that traveling there is a long road with many obstacles. Chris Craver, head of digital products at Valley National Bank, joins us to talk about his bank’s approach to digital transformation and outlook for the future.

BAI Banking Strategies

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27.06 - Staid on the outside, innovative on the inside 22:35

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Northern Trust is as traditional as a bank comes, but behind that stately façade, breakthrough innovations are being developed. Marc Mallett, Northern Trust's head of whole office strategy, tells us more about what the bank is doing on the leading edge of change.

BAI Banking Strategies

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27.05 - Banks may face more liability for payments fraud 18:21

for 3 years siden18:21

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There continues to be an increase in scams and fraud that target banks and their customers. And with this continued increase could come more liability for banks when scams and fraud occur. Jake Emry, a fraud prevention expert at NICE Actimize, discusses how regulators are reinterpreting existing laws, and how banking institutions can better protect themselves.…

BAI Banking Strategies

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27.04 - Customer demand is driving open banking adoption 20:06

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If customers own their banking data and can decide how it's used, what does that mean for banks and credit unions? David Foss, CEO at Jack Henry & Associates, joins us to discuss open banking and the scale-defying opportunities it can provide for regional and community institutions.

BAI Banking Strategies

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27.03 - A banking regulator's approach to DEI issues 20:04

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Diversity, equity and inclusion is a key issue for banking institutions, and also for the federal agencies that regulate them. Nikita Pearson, director of the FDIC’s Office of Minority and Women Inclusion, tells us what her agency is doing to promote DEI internally and at banks.

BAI Banking Strategies

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27.02 - Content feeds can be banking's path to personalization 19:22

for 3 years siden19:22

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Greater engagement with customers means greater loyalty, which in turn leads to greater customer lifetime value. Matt Gillin, CEO at Relay Network, joins us to discuss how banking institutions can use content feeds to elevate customer engagement and increase personalization.

BAI Banking Strategies

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27.01 - The thinking behind Citizens Bank's M&A spree 21:20

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Many U.S. banks are building scale via acquisition. Among the largest institutions, Citizens Bank looks to be the pacesetter. Don McCree, vice chairman and head of commercial banking at Citizens, is with us to talk about its M&A strategy and what he sees ahead for the industry.

BAI Banking Strategies

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26.08 - Building relationships with the next gen through lending 19:44

for 3 years siden19:44

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Millennials and Gen Z represent almost half of the U.S. population, and they’re growing up so fast. Rajesh Shah from Citizens Bank and Bal Shukla from Infosys join us to discuss why lending is the right product set for banks to build strong relationships with younger Americans.

BAI Banking Strategies

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26.07 - The "credit washing" mess and how banks can avoid it 18:38

for 3 years siden18:38

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In recent years, an increasing number of Americans have walked away from their credit history through a maneuver known as "credit washing." Jason Kratovil, head of public policy at SentiLink, explains what credit washing is and the cost it’s imposing on the banking industry.

BAI Banking Strategies

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26.06 - An ex-crypto miner on banking and the blockchain 18:06

for 3 years siden18:06

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The blockchain is for more than just cryptocurrencies, but how can banks best put this technology to work? Zack Bishop from Synovus Financial, a one-time crypto miner, is with us to talk about the blockchain and a new stablecoin project that his bank is a part of.

BAI Banking Strategies

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26.05 - How banks can do more for small businesses 18:57

for 3 years siden18:57

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One of the pandemic's significant impacts is that it has led to a surge of new small businesses being formed across the U.S. Karl Dahlgren, managing director for research at BAI, joins us to talk about new BAI Banking Outlook research that sheds light on what small businesses want from their banks.

BAI Banking Strategies

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26.04 - Better banking using digital ID verification 18:16

for 3 years siden18:16

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Banking customers want fast, they want safe and they want both available to them digitally. Heidi Hunter, VP of product innovations at IDology, joins us to talk about digital identity verification and how it can help banks and credit unions deliver speed and security.

BAI Banking Strategies

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26.03 - How to help Americans become smarter about money 17:34

for 3 years siden17:34

17:34

With April being Financial Literacy Month, the focus of this week's podcast is education. Rod Griffin, who leads consumer education at Experian, joins us to talk about what Americans need to know financially, and how banks can help them learn.

BAI Banking Strategies

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26.02 - It's not too late for community banks to digitally transform 19:40

for 3 years siden19:40

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Two years after the pandemic began, the rush to digital by banks and credit unions continues at a rapid clip. Josh Brown, chief operating officer at BrightFi, joins us to discuss what digital transformation might look like for smaller financial institutions.

BAI Banking Strategies

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26.01 - Balancing climate urgency and business reality 16:47

for 3 years siden16:47

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When Climate First is part of your name, it’s clear where your priorities lie. Ken LaRoe, founder and CEO at Climate First Bank, joins us to talk about his startup institution, its name and its values in the context of broader issues in banking today.

BAI Banking Strategies

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25.08 - Why community banks should be moving on crypto 17:50

for 3 years siden17:50

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With all the pressing challenges that community banks face, should they also devote brain space to cryptocurrencies? Shuki Licht, chief innovation officer at Finastra, makes his case for why community banks should be focused on crypto now.

BAI Banking Strategies

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25.07 - Creating a high-end digital customer experience 17:33

for 3 years siden17:33

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Improving the digital customer experience is one of 2022’s top business challenges for financial services providers, according to BAI Banking Outlook research. Gaurav Bhatia, chief marketing and digital experience officer at PenFed Credit Union, joins us to talk about what his institution is doing for its 2.6 million members and how it’s working.…

BAI Banking Strategies

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25.06 - Data can help create credit for the underbanked 13:03

for 3 years siden13:03

13:03

Millions of Americans are living their lives largely outside the banking system. Lisa Fischer, chief growth and lending officer at Mission Lane, joins us to discuss how data can be used to provide more financial access to the underbanked.

BAI Banking Strategies

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25.05 - Why culture matters when banks merge 18:41

for 3 years siden18:41

18:41

Bank mergers are occurring at a brisk pace these days. Some deals will be successful, while others will be less so. What accounts for the diverging outcomes? Vibhas Ratanjee, a specialist in M&A integration from Gallup, discusses the role culture can play in making it more likely that a banking merger will work out according to the dealmakers’ plans.…

BAI Banking Strategies

1
25.04 - Tom Brown's positive outlook for banks in 2022 17:57

for 3 years siden17:57

17:57

Rising inflation joins growing competition and digital disruption as key threats for banking in 2022. Prominent banking analyst Tom Brown tells us why he nonetheless has a rosy outlook for the industry this year.

BAI Banking Strategies

1
25.03 - How digital banking can be better for customers 20:00

for 3 years siden20:00

20:00

Digital banking continues to grow in momentum and importance. Jacquie Hersch, head of industry marketing for financial services at ServiceNow, joins us to discuss digital transformation and how banks can offer even more effective digital products and services.

BAI Banking Strategies

1
25.02 - Customers embrace banking by appointment 20:23

for 3 years siden20:23

20:23

When the pandemic restricted access to branch lobbies, customers took to the idea of making appointments when doing their banking. Matt Hertel from UKG joins us to talk about the current state of appointment-setting and where he sees it going in the years ahead.

BAI Banking Strategies

1
25.01 - Iowa credit union is leading the way in M&A 18:01

for 3 years siden18:01

18:01

Credit unions are getting more active in the bank-buying business as a way to add scale and efficiencies. Our guest is Jeff Disterhoft, who heads Iowa’s GreenState Credit Union, the most active M&A player in that market.

BAI Banking Strategies

1
24.09 - Key banking issues and trends for 2022 17:45

for 3 years siden17:45

17:45

With the end of 2021 in sight, it’s time to start thinking about what we might experience in banking in the coming year. Karl Dahlgren, who heads the research group at BAI, is with us to talk about emerging issues and ongoing trends that stand to affect the industry in 2022.

BAI Banking Strategies

1
24.08 - Fraudsters are copying customer behavior to fool safeguards 20:23

for 3 years siden20:23

20:23

Banking-related fraud cases have soared during the COVID-19 pandemic. David Schneiderman and Andrew Corbett from NICE Actimize join us to discuss the fraud trends that have become a huge customer-security challenge, and how banks and credit unions can fight back.

BAI Banking Strategies

1
24.07 - Technology is speeding up the mortgage process 12:27

for 3 years siden12:27

12:27

As banks and credit unions undergo digital transformation, the mortgage department is getting its share of attention. This is making the mortgage process much faster and less manual. Phillip Petrie, vice president at ServiceLink, joins us to discuss how automation and other advances are streamlining the mortgage business.…

BAI Banking Strategies

1
24.06 - The pandemic may ease off, but not banking innovation 19:14

for 4 years siden19:14

19:14

Growing competition in financial services is fueling a corresponding upswing in innovation among both new entrants and established players. BAI's Debbie Bianucci and Dennis Gada from Infosys discuss the latest innovations they're seeing, and how those advances stand to change the industry.

BAI Banking Strategies

1
24.05 - A successful DEI program is built on data and relationships 20:30

for 4 years siden20:30

20:30

Leverage data and relationships — that, in a nutshell, is Fifth Third Bank’s plan to promote diversity, equity and inclusion. Stephanie Smith, who heads the bank’s DEI efforts, tells us more about building a program to provide greater access and opportunity, both in the bank and in the community.

BAI Banking Strategies

1
24.04 - What can you learn from a digital early-mover? 17:53

for 4 years siden17:53

17:53

Digital banking made tremendous gains during the pandemic. While some banks and credit unions lagged, others set the pace. David Tuyo, head of Los Angeles-based University Credit Union, joins us to talk about what his institution has done, where it’s headed and what others can learn from UCU's acceleration into digital banking.…

BAI Banking Strategies

1
24.03 - How banks should be thinking about ESG 19:59

for 4 years siden19:59

19:59

Environmental, social and governance considerations are rising in importance in banking. Amelia Pan, managing director in the ESG advisory group at PJT Partners, joins us with thoughts on how bankers should think about ESG as it gains in stature.

BAI Banking Strategies

1
24.02 - Banks can do more to prevent fraud 19:32

for 4 years siden19:32

19:32

Identity fraud, account takeover, phishing attempts — financial institutions have seen all of these crimes increase in 2021. Andy Shank, vice president of fraud and risk product management at Vericast, joins us to discuss how banks and credit unions can better protect customers from these growing threats.…

BAI Banking Strategies

1
24.01 - Lessons from a 220-year-old financial player 23:13

for 4 years siden23:13

23:13

Like other industries, banks can often benefit in the present by learning lessons from the past. Financial commentator Zachary Karabell joins us to discuss "Inside Money: Brown Brothers Harriman and the American Way of Power," his new book on one of the nation's oldest financial firms, and why its story matters for banks today and in the future.…

BAI Banking Strategies

1
23.09 - Personalization offers 'tremendous opportunity' for banks and credit unions 19:12

for 4 years siden19:12

19:12

The personalization trend being driven by online retail, streaming media and other industries is also a front-of-mind issue for banks and credit unions. Greg Kanevski, global head of banking at ServiceNow, discusses a personalization strategy that has an optimal mix of people and technology.

BAI Banking Strategies

1
23.08 - U.S. banks are playing catch-up on digital technology 18:53

for 4 years siden18:53

18:53

Where’s the leading edge of design and technology in banking, and how is it changing the industry? Jean-Pierre Lacroix, president of the branding and design firm SLD, tells us what North American banks can learn from overseas financial institutions about the latest tech and how they can put those insights to work.…

BAI Banking Strategies

1
23.07 - Personalized banking is all about the customer journey 21:25

for 4 years siden21:25

21:25

Customer relationships are highly valuable assets for banks and credit unions, and that makes them potentially lucrative targets for fintechs and other competitors. Cheryl Chiodi from ABBYY and industry consultant Jim Griffin share ideas on creating personalized banking experiences to strengthen customer relationships and stand up to outside threats.…

BAI Banking Strategies

1
23.06 - The cloud takes shape for banks during COVID 17:33

for 4 years siden17:33

17:33

The double whammy of COVID and competition has banks and credit unions speeding up their move to the cloud. Chris Zingo from Finastra joins us to talk about how the financial industry is changing its approach to the cloud as digital banking grows in importance.

BAI Banking Strategies

1
23.05 - Taking a digital path to a compelling CX 20:37

for 4 years siden20:37

20:37

Banking customers want speed, convenience and ease of use. They also want customized experiences that address their specific needs. Chris Stanley from Moody’s Analytics joins us to discuss what goes into creating this kind of personalized customer experience as banking goes ever more digital.

BAI Banking Strategies

1
23.04 - Making data breaches less of a burden for banks 18:00

for 4 years siden18:00

18:00

As banks, credit unions and other businesses rely more on customer data, that data rises in value and becomes more of a theft target. Jim Van Dyke, SVP for innovation at Sontiq and a leading voice on data breaches, discusses how financial institutions can best protect their customers.

BAI Banking Strategies

1
23.03 - The mutual benefits of bank-fintech partnerships 18:01

for 4 years siden18:01

18:01

There was a time when banks tended to give fintechs the side-eye. These days, banks are taking another look at fintechs as they consider them as a potential business partner. Randy Rivera, an ex-banker who's now on the fintech side, shares his thoughts on the benefits and challenges of a bank-fintech partnership.…

BAI Banking Strategies

1
23.02 - TD wants to be the 'go-to' bank for Black and Latinx customers 16:47

for 4 years siden16:47

16:47

To address long-standing financial inequality, U.S. banks are stepping up their public commitments to make more capital available in underserved communities. Michael Innis-Thompson, the head of community lending at TD Bank, joins us to talk about a $105 million fund to help minority-owned small businesses and an even bolder initiative that the bank is undertaking.…

BAI Banking Strategies

1
23.01 - Customer focus is key for middle-market banks 18:22

for 4 years siden18:22

18:22

Middle-market banks may be large businesses in terms of assets and reach, but they lack valuable scale compared to the industry’s biggest players. Danelle Faust from Accenture Interactive shares a customer-centered strategy that can help middle-market banks compete more effectively despite the size gap.…

BAI Banking Strategies

1
22.08 - Banking customers share what they want and need 16:53

for 4 years siden16:53

16:53

Banks and credit unions seeking to tighten connections with their customers need to know what those customers value. Karl Dahlgren, managing director for research at BAI, joins us to share interesting and some surprising results from the latest BAI Banking Outlook research on consumer banking preferences.…

BAI Banking Strategies

1
22.07 - What is banking's role in addressing climate change? 18:49

for 4 years siden18:49

18:49

It may surprise banks and credit unions to know that they are seen by some as high emitters of climate-altering carbon. Emily Kreps, global director for capital markets at CDP Worldwide, explains the thinking behind the high-emitter status, and what bankers can do to change it.

BAI Banking Strategies

1
22.06 - Open banking and the future of customer relationships 19:14

for 4 years siden19:14

19:14

The pandemic-related upswing in digital banking is also adding momentum to open banking. Nick Farrow from Modern Treasury joins us to talk about where open banking stands in the U.S. now, and how it may change future customer relationships.

BAI Banking Strategies

1
22.05 - What small businesses need from their banks now 15:38

for 4 years siden15:38

15:38

After more than a year of extreme stress and uncertainty, America's small businesses are gathering momentum in a bustling economy. Patrick Smith, head of small business banking at Santander Bank, joins us to offer his thoughts on what small businesses need most from their banks now, and how best to deliver it to them.…

BAI Banking Strategies

1
22.04 - Bank branches: Form and function for the future 19:01

for 4 years siden19:01

19:01

The branch isn’t going away but it is evolving. PWCampbell CEO Jim Caliendo offers his thoughts on where branches are headed – what they’ll look like, what they’ll offer customers and more.

BAI Banking Strategies

1
22.03 - Impact investors seek to do well by doing good 16:42

for 4 years siden16:42

16:42

For many investors, their expected return is more than maximum profitability. They also want their capital to produce a positive social impact. Ron Homer, long-time investment manager at RBC Global Asset Management, joins us to talk about impact investing and how its appeal is growing.

BAI Banking Strategies

1
22.02 - Why multi-loan preapprovals are the right tool for 2021 19:34

for 4 years siden19:34

19:34

The lending opportunities in 2021 are starting to look different from 2020's. How can financial services organizations benefit from a customer's new priorities? Stephenie Williams, executive director of acquisition solutions at Harland Clarke, discusses how multi-loan preapprovals can help.

BAI Banking Strategies

1
22.01 - Better tech is the key to better banking regulation 22:23

for 4 years siden22:23

22:23

Protecting customers and staying onside with the regulators are perennial challenges for financial services organizations. How is technology helping now, and how could better tech help even more? David Ehrich, executive director at the Alliance for Innovative Regulation, offers some thoughts on regtech’s current and future role. He also discusses his role as a judge in the BAI Global Innovation Awards, and why financial services needs more of an innovation mindset.…

BAI Banking Strategies

1
21.08 - What bankers need to know, generation by generation 18:48

for 4 years siden18:48

18:48

New BAI research is out with detailed portraits of each generation, from baby boomers to Gen Z, and what its members want from their financial services organizations. Karl Dahlgren, managing director for research at BAI, digs into the findings that bank and credit union leaders will find insightful.

BAI Banking Strategies

1
21.07 - Digital transformation, now and in the future 14:47

for 4 years siden14:47

14:47

Banks and credit unions have digitally adapted to the changes that came with COVID, though each one at a different speed and intensity. Danny Baker and Josh Spisak, both from Fiserv, join us to discuss how financial services providers are digitally responding to the pandemic’s impacts and where those efforts go from here.…

BAI Banking Strategies

1
19.06 - Delighting customers by digitizing the back office 19:14

for 4 years siden19:14

19:14

Banks and credit unions have invested heavily to enhance the customer experience on customer-facing channels to keep pace with fintechs and other competitors. Less thought and spending have been focused on middle- and back-office operations. Tammi Shapiro, global head of product for financial services at ServiceNow, makes the economic and efficiency case for implementing an end-to-end digital solution.…

BAI Banking Strategies

1
19.05 - COVID-19 as a real-life stress test for credit risk 17:41

for 5 years siden17:41

17:41

Financial institutions have experience dealing with recessions that hammer businesses and elevate default risk among borrowers. But 2020 offers a new wrinkle — an instant collapse in economic activity due to a deadly pandemic. On this podcast, Laurent Birade and James Partridge, both experts in credit risk analysis at Moody’s Analytics, discuss the challenges of extreme tail events and how going through COVID-19 may help improve future risk modeling.…

BAI Banking Strategies

1
19.04 - A focus on team and mission makes veterans a good fit for financial institutions 19:11

for 5 years siden19:11

19:11

Many banks run ad campaigns highlighting how they serve customers in the military community, but we hear less about banks and credit unions hiring from the military community. For Veteran’s Day, our podcast guest is Barclay Keith, who served in the Army in Afghanistan prior to co-founding the fintech firm Artis Technologies, where he is now CEO. He joins us to share insights on what veterans have to offer banks and credit unions.…

BAI Banking Strategies

1
19.03 - Growing branch value while shrinking the footprint 21:03

for 5 years siden21:03

21:03

Bank branches were already evolving when the coronavirus arrived last spring, and the pandemic has only added to that state of change. Sue Dowd, senior vice president of retail strategy at design firm Miller Zell, discusses branch safety measures during COVID and how financial institutions are trying to get more out of less space.…

BAI Banking Strategies

1
19.02 - Going digital without losing the human touch 17:35

for 5 years siden17:35

17:35

Perhaps nothing in banking has been more disrupted by COVID-19 than customer service, and it’s still unclear which of today’s workarounds will become permanent changes. Patrick Reetz, senior vice president for products and markets at Revation Systems, discusses the present and future of customer service, including how banks should blend their digital and human capabilities to achieve best results.…

BAI Banking Strategies

1
19.01 - Digital’s future: A new line of business, not just a bolt-on 21:48

for 5 years siden21:48

21:48

One of COVID-19's key impacts on banking is an acceleration of the industry’s transition away from the branch and toward the digital device. While that may be the broad trend, a deeper look shows a less uniform reality, with some banks and credit unions transitioning faster and more effectively than others. We’ll traverse this uneven terrain with Greg Thompson, director of change management at nCino, and get his take on how financial institutions should think about digital transformation.…

BAI Banking Strategies

1
18:08 - Playing offense and defense against fraudsters 17:55

for 5 years siden17:55

17:55

With the arrival of COVID-19, fraudsters and other criminals have put even more of a bull’s eye on financial institutions. Greater reliance on digital banking, the cyber exposures of work from home and the harsh economic side effects of the pandemic are all contributing to the upswing in scams and schemes targeting the industry. Matt Tengwall, general manager for fraud and security solutions at Verint Systems, discusses tough security challenges that banks and credit unions now face, and some ways to more effectively meet those challenges.…

BAI Banking Strategies

1
18.07 - Financial services is an industry ripe for innovation 21:46

for 5 years siden21:46

21:46

COVID-19 has forced banks and credit unions to embrace short-term change -- the health of their businesses depends on it. These changes create opportunities for innovation. Amy Radin, a leading voice on innovation in financial services and author of “The Change Maker’s Playbook,” is the guest on this week's podcast. She discusses how banks and credit unions can innovate for the longer term, as well as the BAI Global Innovations Awards, where Radin has served as a judge the past several years.…

BAI Banking Strategies

1
18.06 - How one big bank is doing DEI 21:52

for 5 years siden21:52

21:52

The national focus on inequality is driving greater efforts to address long-standing issues around diversity, equity and inclusion in the financial services industry. Nate Bennett, chief diversity officer at Comerica Bank, discusses the industry's successes and ongoing challenges when it comes to DEI, as well as to discuss what’s working for Comerica in its approach to DEI that might also work for other banks and credit unions.…

BAI Banking Strategies

1
18.05 - Using EPM to plan an optimal go-forward strategy 16:12

for 5 years siden16:12

16:12

What are the key factors driving a financial institution’s profitability? How do banks set strategy and then support it? What are the products and services of tomorrow, and how should they be priced? Enterprise performance management (EPM) can help answer these questions and more. On this podcast, Danny Baker, vice president of market strategy at Fiserv, discusses how EPM works and how it may provide value for banks and credit unions dealing with a disrupted financial services landscape.…

BAI Banking Strategies

1
18.04 - COVID-19 as a catalyst for contactless cards 13:30

for 5 years siden13:30

13:30

COVID-19 has everyone hyper-aware of many things that most of us didn’t think twice about before. Take cash, for instance. Who wants to touch paper bills or coins nowadays when they don’t know who’s been handling that money before them? As a result, cards are used for even the smallest transactions. Nicole Machado, executive director of product strategy for card services at Harland Clarke, discusses the latest in card technology, and how the pandemic has particularly spiked demand for cards that don’t require punching in a PIN.…

BAI Banking Strategies

1
18.03 - Survival guide for smaller banks: "Find your niche and do it well" 23:20

for 5 years siden23:20

23:20

Whether measured by new account growth, deposit growth or deposit share, a handful of America’s biggest financial institutions dominate retail banking. It’s a tough uphill fight for smaller banks trying to compete. Tom Brown, editor-in-chief of Tom Brown’s Banking Weekly newsletter and CEO of Second Curve Capital, discusses where smaller institutions might find opportunity and advantage.…

BAI Banking Strategies

1
18.02 - Banks can do more for small business during COVID-19 21:16

for 5 years siden21:16

21:16

Economically speaking, COVID-19 has been particularly virulent for small businesses. We’ve all seen the “closed for good” signs on the doors of favorite restaurants, retail shops and other businesses that were at least holding their own just a few months ago. Tens of thousands have failed, and even more are still struggling to stay afloat. Jay DesMarteau, head of commercial distribution at TD Bank, discusses a recent TD small business survey on the pandemic’s impacts, and also what more financial institutions can do to help these small but vital companies stay in business.…

BAI Banking Strategies

1
18.01 - Connecting with customers, Amazon style 19:08

for 5 years siden19:08

19:08

Online retail powerhouse Amazon knows a thing or two about deepening a customer relationship and using those stronger ties to generate more revenue. Financial institutions also want deeper connections with their customers. This is at the heart of customer lifetime value. This episode's guest is Tom Long, co-founder and principal at The Long Group, a New Hampshire-based strategic consulting firm. Long believes banks and credit unions can borrow from the Amazon playbook to enhance customer loyalty and boost their bottom line.…

BAI Banking Strategies

1
17.08 - A new way to detect bias in banking 22:37

for 5 years siden22:37

22:37

When people interact with a financial institution, they expect to be treated fairly. It’s not too much to ask, yet the complaint files suggest there may be gaps between the goal and the reality. Marcia Tal, CEO of Tal Solutions and a former executive at Citigroup, discusses bias in banking and a new AI-based tool her company created to identify bias incidents affecting customers and employees.…

BAI Banking Strategies

1
21.06 - The case for wealth management at community banks 14:55

for 4 years siden14:55

14:55

Community banks may not have size going for them, but they do have something else of great value — deep relationships with their customers. Mike Kerins, CEO at RobustWealth, joins us to discuss offering wealth management as a way to further deepen those customer connections while increasing revenue.

BAI Banking Strategies

1
21.05 - Rethinking credit risk in underserved communities 24:11

for 4 years siden24:11

24:11

Accessing capital can be a challenge for small-business owners in lower-income communities, largely because of how lenders assess the credit risk of these would-be borrowers. Brad McConnell, CEO of Allies for Community Business in Chicago, joins us to discuss a novel way of gauging repayment risk in underserved areas.…

BAI Banking Strategies

1
21.04 - Reimagining the branch in a digital age 19:00

for 4 years siden19:00

19:00

Banking is speeding headlong into its digital future. So where does that leave that old industry workhorse, the branch? Jon Voorhees, director of distribution strategy at Terra-Strat Group, joins us to talk about the roles he envisions for physical locations in the years ahead.

BAI Banking Strategies

1
21.03 - Banks will benefit from new brokered deposit rules 15:00

for 4 years siden15:00

15:00

The FDIC has made some changes aimed at streamlining the rules governing brokered deposits. Tom Nelson, chief investment officer at R&T Deposit Solutions, joins us to explain some of the changes that benefit banks and credit unions.

BAI Banking Strategies

1
21.02 - Thinking small can lead to big digital results 14:34

for 4 years siden14:34

14:34

For banks and credit unions, the idea of undertaking a digital transformation can be daunting. Our podcast guest says it doesn’t have to be. Jim Baxley, executive director of global market strategy at nCino, shares his thoughts on how financial organizations can accelerate their big digital makeovers with "micro-transformations."…

BAI Banking Strategies

1
21.01 - Innovation with a social conscience 19:10

for 4 years siden19:10

19:10

BAI's 2020 Global Innovation Awards for are out, and the winners include a Texas-based bank that’s among the first to create its own opportunity zone fund to promote development in low-income areas. Doug Schaeffer and Noelle St. Clair, both from Woodforest National Bank, join us on the podcast to discuss why and how they set up the fund.…

BAI Banking Strategies

1
20.08 - 3 new regulatory priorities for DC in 2021 24:35

for 4 years siden24:35

24:35

With all of the big political shifts in Washington this year, we can expect to see big shifts in financial regulation as well. Jo Ann Barefoot, CEO at the Alliance for Innovative Regulation, discusses three financial regulation changes that could help the industry and the country.

BAI Banking Strategies

1
20.07 - Bank customers want an emotional connection 20:44

for 4 years siden20:44

20:44

Banks and credit unions want very much to be the go-to source for their customers’ financial services needs. The key to landing that role is establishing a strong and lasting connection. Anson Vuong, managing partner at Gallup, discusses recent research that suggests many financial services organizations are underplaying the emotional side of making that connection.…

BAI Banking Strategies

1
20.06 - Chat banking: Meeting customers where they are 20:21

for 4 years siden20:21

20:21

When a bank or credit union considers where to open a branch, it looks for a good location to connect with customers. The same line of thinking works for digital banking, says Hannes Van Rensburg. chief commercial officer at Clickatell. A good location, he says, is in messaging apps.

BAI Banking Strategies

1
20.05 - Appraising the mortgage industry’s diversity, equity and inclusion 15:26

for 4 years siden15:26

15:26

Like other financial services providers, mortgage lenders are working to make their staffs as diverse as the different communities in which they operate. Listy Limon, VP of national production at Homespire Mortgage, joins us to discuss the benefits of increasing diversity, equity and inclusion at the companies within her industry.…

BAI Banking Strategies

1
20.04 - Fighting the fraudsters at the front door 21:26

for 4 years siden21:26

21:26

Financial services organizations have lost many billions of dollars to fraud in recent years, with one of the most lucrative schemes involving identity theft and account takeover. Lance Hood, senior director of authentication services at Neustar, discusses how bank and credit union call centers can fight fraudsters by quickly identifying who’s legitimate and who’s a crook.…

BAI Banking Strategies

1
20.03 - Serving small businesses better: What’s in it for banks? 21:06

for 4 years siden21:06

21:06

COVID-19 has made many small businesses realize that they can benefit from more banking services than just basic checking and savings. Norm DeLuca, general manager for banking solutions at Bottomline Technologies, joins us to talk about the unmet needs of small- and mid-sized businesses, and how banks filling those needs can both profit and protect their relationships from fintechs and other nonbanks.…

BAI Banking Strategies

1
20.02 - Banking in 2021: Cold start, bold finish? 20:45

for 4 years siden20:45

20:45

We’re all counting on COVID vaccines creating a brighter 2021, and that includes the banking industry. On this week’s podcast, prominent bank analyst Tom Brown, CEO at Second Curve Capital, says he sees a weak beginning for banks giving way to a strong second half as the economy picks up momentum.

BAI Banking Strategies

1
20.01 - The case for updating and upgrading bank bill pay 15:34

for 4 years siden15:34

15:34

The big spending of the holiday season is over and now it’s time to pay the bills. Some of those bills will be taken care of using bank bill-pay services. Our guest on the first BAI Banking Strategies podcast of 2021 is Dan Holt, CEO at BillGO. He’s here to talk about the current state of bank bill pay, and to offer his thoughts on how and why it should get a makeover.…

BAI Banking Strategies

1
19.07 - Shifts in trust and other emerging trends to prioritize in 2021 19:49

for 4 years siden19:49

19:49

We’re just a couple of weeks from flipping the calendar to 2021, so naturally many are wondering what the new year may bring — though perhaps with a little more eagerness than usual after the many challenges of 2020. Karl Dahlgren, managing director for research at BAI, discusses a number of trends heading into the new year, including shifts in consumer trust, the prioritization of diversity, equity and inclusion efforts, and the most important financial services needs by generation.…

BAI Banking Strategies

1
17.07 - Digital banking catches a tailwind 17:00

for 5 years siden17:00

17:00

Digital banking was already growing at a healthy clip when the coronavirus arrived in the U.S. in early 2020, and it’s only gained momentum as branch visits and face-to-face interactions have largely dried up. BAI research directors Mark Riddle and Jason Mencias discuss results from recent BAI surveys on digital banking trends, what different demographics value and how financial institutions are handling the pandemic’s disruptions.…

BAI Banking Strategies

1
17.06 - Getting the most out of that reopened branch 15:03

for 5 years siden15:03

15:03

Across the country, banks and credit unions are welcoming customers back into their branches. But like other businesses reopening their doors, there are clear differences between how things worked pre-March 2020 and how they’ll be going forward. Brian Wallace, general manager for banking at Reflexis Systems, joins us with insights on what financial institutions can learn from the COVID-19 experience in making their branch operations more efficient.…

BAI Banking Strategies

1
17.05 - Using CX to stand out from the crowd 23:20

for 5 years siden23:20

23:20

Why is customer experience so important? One of the biggest reasons is that so much of banking is largely commoditized. CX is one of a shrinking number of ways that a financial institution can truly differentiate itself in a crowded marketplace. This episode's guests are David Williams and Joan McGowan, both principals at SAS. They offer insights from their respective vantage points on how the COVID-19 pandemic has accelerated the trend toward digital, and how banks and credit unions can modernize their digital CX to gain a competitive advantage.…

BAI Banking Strategies

1
17.04 - How banks can meet the moment on diversity, equity and inclusion 26:19

for 5 years siden26:19

26:19

Diverse, equitable and inclusive workforces are significantly more productive and more profitable than workforces that aren’t. This is backed by a number of studies over the years. Financial services organizations have this valuable diversity in their lower ranks, but it peters out pretty quickly when you look higher up on the corporate ladder. Diane Ashley, CEO of DTA Diversity Counts and formerly the chief diversity officer at the Federal Reserve Bank of New York, discusses the current diversity, equity and inclusion landscape within banks and credit unions, and what these organizations can do to address long-standing issues of race and inequality.…

BAI Banking Strategies

1
17.03 - COVID-19 puts customer support on the fast track to change 24:07

for 5 years siden24:07

24:07

Banks and credit unions scrambled to keep their customer support going as a work-from-home job after the unwelcome arrival of the coronavirus. Now, with reopening talk getting louder, it’s hard to see that that important function simply going back to the way it was pre-COVID-19. D.J. Haskins, head of marketing at SilverCloud, shares what he's seeing from clients as a result of the pandemic, and how the lessons learned this spring may change customer support in the years ahead.…

BAI Banking Strategies

1
17.02 - Culture is the backbone of innovation 21:38

for 5 years siden21:38

21:38

Whether it’s dealing with an extreme disruption like COVID-19 or just to be more effective competing every day, banks benefit from new ideas to streamline current operations and to spot new business opportunities. An innovative mindset within an organization starts at the top and filters down so workers at all levels know their ideas for how to improve are welcome. Vanessa Colella, chief innovation officer at Citi and head of its Citi Ventures equity investing arm, talks about how financial institutions can -- and why they should -- embrace a culture that encourages and rewards innovation.…

BAI Banking Strategies

1
17.01 - Banks as an essential service during COVID-19 23:53

for 5 years siden23:53

23:53

By moving fast to ease the economic hardship felt by businesses and families, financial institutions have built up trust and good will with their customers through their COVID-19 response by embracing the idea that “we’re all in this together.” But at the end of the day, banks are businesses that depend on revenue and profits to remain healthy. Debbie Bianucci, president and CEO at BAI, discusses why banks are well-positioned to deal with the COVID-19 disruption, and what they can and should be doing for their customers to help them get through these unprecedented times.…

BAI Banking Strategies

1
16.08 - Rising to the PPP Challenge 18:21

for 5 years siden18:21

18:21

The federal Paycheck Protection Program was built for speed -- get Congress to expedite the loan funding and then get it out ASAP to small businesses reeling from the coronavirus shutdowns. But in all of the well-meaning haste, banks have been challenged to make the nuts and bolts of the program work on a hurry-up schedule, and with so much competition for a limited pot of money. Brian Mauntel, president of Heartland Bank in central Ohio, discusses how his community institution quickly worked through the obstacles of PPP and delivered for its small business customers.…

BAI Banking Strategies

1
16.07 - Gen Z is fond of fintech, but they like tellers too 12:34

for 5 years siden12:34

12:34

Generation Z may have grown up as digital natives, but when it comes to banking, they’re not just about the technology. A recent BAI Banking Outlook survey shows that Gen Z also likes to get face-to-face financial service and advice, and for a generation that freely shares so much information about their daily lives, they want a surprising amount of privacy when it comes to their finances. Karl Dahlgren, managing director of research at BAI, tells us more about the emerging financial habits and preferences of the generation that’s America’s youngest and, at 90 million strong, its largest.…

BAI Banking Strategies

1
16.06 - COVID-19 and the importance of 'Doing Digital' 24:07

for 5 years siden24:07

24:07

We hear a lot about the need for digital transformation in the banking industry and, if nothing else, the COVID-19 experience is reaffirming for banks the importance of their digital identity and capabilities. But what does a true digital transformation look like for a financial institution, and what are the key ingredients needed to get it done? Chris Skinner -- influential commentator, blogger and author -- discusses his new book, "Doing Digital," which highlights five banks that are leading the way in digital transformation, and why digital matters as the industry contends with the coronavirus pandemic.…

BAI Banking Strategies

1
16.05 - Making some sense of the Paycheck Protection Program 13:18

for 5 years siden13:18

13:18

The coronavirus pandemic has closed the doors of small businesses, driving up unemployment and stress levels across America. Part of the federal government’s plan to help small businesses stay afloat is the $350 billion PPP loan program, but there have been some snags in getting the money into the hands of those who need it. In this episode, Mark Messick, director of products at Jack Henry Lending, says some of those issues are being worked out, while others will be tougher to fix.…

BAI Banking Strategies

1
16.04 - ECM as a powerful workflow tool for financial institutions 12:52

for 5 years siden12:52

12:52

Spare rooms, couches and dining room tables are now office space for millions of Americans working from home due to COVID-19. But a dispersed labor force still needs access to data and documents to get their work done, as well as powerful workflow tools to integrate individual efforts across the organization. Josh Spisak, senior product manager for the Nautilus ECM suite at Fiserv, says enterprise content management can be one of those centralizing tools. During this podcast, he discusses how ECM can prove its worth by efficiently analyzing and sharing data, which is a valuable asset for today’s financial services organizations.…

BAI Banking Strategies

1
16.03 - Working to stay one step ahead of the cybercriminals 15:57

for 5 years siden15:57

15:57

Whenever there’s a disaster, you can count on scammers and fraudsters to be quick to try to exploit our fears and sense of compassion. So it’s no surprise that the current COVID-19 crisis has already spawned a spike in online criminal activity, including sales of fake vaccine kits, bogus crowdfunding appeals and virus-tracking apps loaded with malware. Mary-Helen McElfresh, senior director of Zelle fraud risk prevention at Early Warning, is with us to discuss how her company is working to stay ahead of cybercrooks.…

BAI Banking Strategies

1
16.02 - How will coronavirus affect the financial services industry? 18:46

for 5 years siden18:46

18:46

Wild daily swings in the stock market are just one sign of the sudden toll that the novel coronavirus is taking on America’s economic health. Across the nation, there are plenty of other signs: closed businesses, canceled flights, slower manufacturing and more. Jeff Korzenik, chief investment strategist at Fifth Third Bank, shares his insights on how long and deep the economic downturn may be, and what's important for financial institutions to communicate to customers.…

BAI Banking Strategies

1
16.01 - Will today's money manager be tomorrow’s life fixer? 14:04

for 5 years siden14:04

14:04

We’re in the thick of tax season now -- that time of year when financial advisors huddle with their clients to discuss planning and portfolios. But at some point in the near future, will those huddles broaden into the client's personal issues and family needs? And if they do, are the advisors equipped to hold up their end of the conversation? Cam Marston of Alabama-based Generational Insights will share some of his thoughts on how the role of the financial advisor may expand from wealth coach to all-around life coach as boomers and Gen Xers make room for millennials and Gen Z.…

BAI Banking Strategies

1
14.05: Taking giant steps on the digital journey 16:24

for 6 years siden16:24

16:24

Wouldn’t it be nice to program a bank’s digital journey into a computer? Aside from being impossible, the task of digital transformation becomes that much harder for those who run community and regional banks in competitive markets. But there are ways to win the game, which include smart alliances with fintechs. Christopher Maher, president and CEO of OceanFirst Bank in New Jersey, explains how his financial institution has successfully adapted to life and business in a digital age.…

BAI Banking Strategies

1
14.04: When fintech takes on a greater purpose 15:07

for 6 years siden15:07

15:07

Innovation in financial services sometimes overlooks the pressing needs of consumers who teeter on the edge of financial peril. Causes for trouble are many: staggering student loan debt, massive credit card balances and minuscule savings. Yet fintechs can make a major difference. To explain how, we'll chat with David Reiling, CEO of Sunrise Banks and author of the book "Fintech4GOOD."…

BAI Banking Strategies

1
14.03: Keeping up with consumer demands in the digital age 16:52

for 6 years siden16:52

16:52

Thanks to mobile technology and easy ecommerce, consumers find themselves in a new position of power where they compare their banking experience to other aspects of their effortless, seamless world. That poses a major quandary for financial institutions as they struggle to keep up, even as nimble fintechs enter the picture. Tyson Nargassans, CEO of Saylent Technologies, shares how banks can make the best use of data and technology to become increasingly invested--and relevant--in people's lives.…

BAI Banking Strategies

1
14.02: BAI's latest findings on bank culture and conduct 18:12

for 6 years siden18:12

18:12

Pinning down the fine points of how banks can conduct themselves ethically--and establish best practices across the organization--has always been tricky. On this podcast, BAI's Byron Marshall and Jason Mencias share new findings and actionable insights from a BAI Banking Outlook survey that addresses the major challenges banks face surrounding risk, ethics, compliance and more.…

BAI Banking Strategies

1
14.01: Getting a grip on data's best insights 15:35

for 6 years siden15:35

15:35

Data can yield great value for banks and even more for customers. But so much hinges on defining the pain points account holders struggle with and how banks can best aggregate and leverage the data they have. What's more, data behemoths such as Google, Amazon and Facebook may arrive at the financial services winner's circle before banks do. But there is good news in terms of banking data blossoming into insight, shared on this podcast by Todd Barnhart, executive vice president, head of retail distribution for PNC Financial Services Group.…

BAI Banking Strategies

1
13.09: How one bank championed community resurgence 14:23

for 6 years siden14:23

14:23

Not much thought is always given to exactly what puts the “community” in “community banking.” But the renaissance in arts, technology, culture and entrepreneurial spirit in Detroit goes hand in hand with financial services leadership. It also illustrates beautifully the role banks can play in shaping a modern urban comeback story. Chris McComish, chief banking officer, consumer and wealth management at Chemical Bank, talks about how his institution has worked to foster relationship-driven growth and prosperity, and offers insight into an upcoming merger with another midwestern bank.…

BAI Banking Strategies

1
13.08: The ins and outs of winning at innovation 15:10

for 6 years siden15:10

15:10

For years, the banking industry has bandied about the word "innovation" until, ironically, it's become a tired cliche. What's more, the all-talk-no-action of "innovation theater" has taken center stage at too many financial institutions. Enter Amy Radin, who in "The Change Maker's Playbook" identifies winning innovation strategies from leaders who transcended the talk and took action. A BAI Global Innovation Awards judge, Radin shares from her years of experience the proven pathways to make innovation a company-value and driver of bottom line success.…

BAI Banking Strategies

1
13:07: Your road-tested roadmap to sensational innovation 20:04

for 6 years siden20:04

20:04

Many metaphors describe the illusion of banking progress, from the "innovation petting zoo" to "innovation theater." It's one thing to buy your innovation team some hipster bowling shirts or put a ping-pong table in the break room—but quite another to overcome the caution and fear that keeps winning ideas from getting a robust tryout. In advance of co-leading the BAI Innovation Summit in October, Jason Henrichs of FinTech Forge talks about the technologies, mindsets and learning strategies that drive change and success in the digital age.…

BAI Banking Strategies

1
13.06: Why consumers want authentic banking—now 14:31

for 6 years siden14:31

14:31

It’s called “authentic banking,” the call for financial institutions to join forces with customers and understand a host of crucial issues through their eyes, from financial literacy to nuisance fees. What’s more, authentic banking means more than just outstanding customer service. The thrust to practice and champion authentic banking brings with it a concerted attempt to act on the needs of consumers in what more resembles a mutual partnership. But the movement is gaining momentum, and here to explain it is Rick Calero, senior managing director, institutional client manager for TIAA.…

BAI Banking Strategies

1
13.05: Coming out on top in today’s talent war 15:17

for 6 years siden15:17

15:17

What was once known simply as Human Resources is today calling itself talent management—and in 2019, the battle to attract, hire and retain talent is as fierce as any ion recent memory. It’s a job seeker’s market, and banks must work hard to counter an industry reputation of stodginess and stuffiness. But there are clear ways to succeed in the short term, and win the talent game in the long run. Here to share her strategies and insights, we’re joined by Janet Coletti, executive vice president Human Resources at for M&T Bank.…

BAI Banking Strategies

1
13.04: The grand financial adventure of starting a new bank 16:28

for 6 years siden16:28

16:28

If you think regulators still have roadblocks up for de novo banks, guess again. A cooperative spirit between bankers and government authorities has emerged, clearing the way for faster approvals to help new financial institutions get down to business. The only obstacle at this point? Word hasn't yet spread enough for those with de novo dreams to move in the direction of decisive action. On this podcast, Mi Bank chairman /CEO Robb Farr, and senior vice president core technology Erin Tecker, talk about how they've set out to create a different business banking experience, and what it's like to take part in Detroit's comeback story.…

BAI Banking Strategies

1
13.03: Your guide to winning business banking customers 17:58

for 6 years siden17:58

17:58

On Episode 100, of the BAI Banking Strategies Podcast, BAI's Mark Riddle and Jason Mencias share key findings and takeaways from their latest quarterly business banking research. The business banking landscape is changing—rapidly—yet financial services organizations find themselves challenged to keep up. The disconnects are many, with some banks unaware of how their position and reputation amongst business customers have changed. The BAI Banking Outlook report sheds light on how banks can refine their overall strategy and gain a competitive edge.…

BAI Banking Strategies

1
13.02: The secrets to effective digital transformation 15:30

for 6 years siden15:30

15:30

Digital transformation. The term and the concept predate smartphones and widespread internet usage. Yet if it’s time to bring the idea up to date in an age of AI and machine learning, what does this mean for the financial services industry? And what's the best way to approach strategy even as the pace of transformation has turned into the financial services equivalent of a rocket launch? Kim Capps, chief operating office for Southern bank, shares how financial institutions and community banks in particular can keep up the unprecedented changes.…

BAI Banking Strategies

1
13.01: Cannabis banking and the path to navigate compliance 15:58

for 6 years siden15:58

15:58

The cannabis industry carries with it tremendous potential and opportunities for merchants, suppliers and backers. But for banks, the sector isn't so clear cut. What's legal in a growing number of states remains illegal on the federal level, and that places financial institutions at a tricky intersection. Tony Repanich, president and chief operations officer for Shield Compliance, breaks down how banks can work within the industry to manage risk, comply with regulations and satisfy operational demands associated with the market.…

BAI Banking Strategies

1
12.08: Digital transformation that triumphs 15:37

for 6 years siden15:37

15:37

Whether it benefits customers and employees on the front end or core systems on the back end, digital transformation is a top shelf to-do for banks in 2019. But it's not as though the imperative comes with easy-to-follow instructions where "tech gadget a" plugs into "tough problem b." Here to share her smart strategies this podcast, we have Kristiane Koontz, executive vice president, director of banking transformation at Zions Bancorporation.…

BAI Banking Strategies

for 6 years siden13:45

13:45

BAI Banking Strategies

1
15.04 - Top 2019 podcasts: The secrets to effective digital transformation 15:17

for 6 years siden15:17

15:17

Digital transformation. The term and the concept predate smartphones and widespread internet usage. Yet if it’s time to bring the idea up to date in an age of AI and machine learning, what does this mean for the financial services industry? And what's the best way to approach strategy even as the pace of transformation has turned into the financial services equivalent of a rocket launch? Kim Capps, chief operating officer for Southern Bank, shares how financial institutions and community banks in particular can keep up the unprecedented changes.…

BAI Banking Strategies

1
15.03 - Direct insights on direct banks 17:51

for 6 years siden17:51

17:51

Who is using direct banks and why? How do their customers define ‘convenience’? BAI’s Jason Mencias and Mark Riddle share insights from the latest BAI Banking Outlook report on this week’s podcast.

BAI Banking Strategies

1
15.03 - Direct insights on direct banks 17:51

for 6 years siden17:51

17:51

Who is using direct banks and why? How do their customers define convenience? BAI’s Jason Mencias and Mark Riddle share insights from the latest BAI Banking Outlook on this week’s podcast.

BAI Banking Strategies

1
15.02 - How to gain points by tackling small business pain points 16:41

for 6 years siden16:41

16:41

Small businesses are a big deal to the people who own, operate and create them. But that doesn't mean they've had the easiest time working with banks and credit unions, who aren’t always able to cater to these clients every need. That is changing, though, as banks and credit unions reconsider the possibilities that come from fruitful small business relationships. Chris Spiek, vice president of customer acquisition at Autobooks, talks about designing and executing the right solutions to win the loyalty of this dynamic customer segment.…

BAI Banking Strategies

1
15.01 - Innovation insights: A look at the 2019 BAI Global Innovation Awards winners 16:29

for 6 years siden16:29

16:29

Over the last decade, financial services innovation has flourished not just in volume but also in variety. In areas such as societal impact, marketing and human capital, a few special institutions are changing how business gets done and progress made. Fresh off announcing this year's winners of the BAI Global Innovation Awards, BAI president and CEO Debbie Bianucci shares what makes this year's crop stand out and how true innovation permeates every layer of a forward-thinking financial institution.…

BAI Banking Strategies

1
14:09 - Digital transformation: The CFO as superhero 16:12

for 6 years siden16:12

16:12

Digital transformation demands that the role of the CFO change to meet a very particular, poignant set of challenges. The question is: How? Enter the "superhero CFO," a gifted and proactive leader who can literally save the day Whether that means breaking data out of silos or finding hidden efficiencies, the tasks of today's data-rich environment demand focus, perseverance and forward-thinking momentum. Danny Baker, vice president of market strategy, Financial and Risk Management Solutions, Fiserv, discusses how today's CFOs can shine in a fast-moving digital world.…

BAI Banking Strategies

1
14.08: Three pillars to build community banking success 16:48

for 6 years siden16:48

16:48

Today's community banking environment demands an extra layer of hustle and decisive action to grow and compete. Fortunately, there's already a blueprint for success that leverages three factors: planning, marketing and talent management. To get the mix right, banks must forego the shortcuts and set their sights on creating lasting change. On this podcast, David Furnace, the CEO of Haberfeld Associates, shares nuances and strategies culled from more than 30 years in the financial services industry.…

BAI Banking Strategies

1
14:07: Where banking success meets behavioral finance 17:25

for 6 years siden17:25

17:25

With roots in business academia, behavior finance provides answers to explain the perplexing things all of us do as consumers. Why do we follow others in our spending decisions? Why are we motivated more by what we might lose than what we can gain? To explain, this week's podcast features Meg Goodman, operational leader for Jacobs & Clevenger.…

BAI Banking Strategies

1
14.06: Banking’s best ways to fight digital-age fraud 17:30

for 6 years siden17:30

17:30

Fraud has moved far beyond the days of passing bad checks and rigging ledger books, both in its volume and sophistication. In the hands of determined hackers, high tech stoops to low levels that threaten everyone, financial institutions and customers alike. Yet banks can build robust defenses into the foundation of all they do and stay steps ahead of even the most determined thieves. Alisdair Faulkner, chief identity officer, Business Services at LexisNexis Risk Solutions, shares how banks can balance the customer's need for speed and friction-free service with sophisticated fraud protection.…

BAI Banking Strategies

1
12.07: Why top customer experience needs tough fraud protection 16:39

for 6 years siden16:39

16:39

The flipside of superior customer experience is a strong fraud program, even if it's not the sexiest thing for banks to promote. Still, you can't have the former without the latter, and getting the balance just right challenges even the most innovative financial institutions. Debbie Peace, co-founder and CEO of ACH Alert, gets to the heart of how the two forces work in tandem and win customer loyalty.…

BAI Banking Strategies

1
12.06: The most valuable keys to customer engagement 17:03

for 6 years siden17:03

17:03

Despite a newfound fascination with customer engagement, banks know it's a constantly moving target that doesn't reward indecision or momentary distractions. It takes strong resolve and concentration to stay on top of it—and strategy that leverages all that data and high tech have to offer. Carrie Stapp, SVP of product management at Harland Clarke, sees the key to customer engagement as enabling the easy use of the products consumers value most. On this podcast, she discusses how banks can achieve this goal through a smart mix of personal interaction and harnessing valuable customer data.…

BAI Banking Strategies

for 6 years siden15:08

15:08

Are branches here to stay or going away? Is more high tech a good thing or an obstacle to human connection? The questions won't go away; smart answers are hard to find. Enter David Kerstein, president of Peak Performance Consulting Group, who shares with us his equally nuanced and no-nonsense views on what’s ahead for branch banking.…

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