Eyewitness Beauty podcast

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The Agile Brand with Greg Kihlström®

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#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42

for 5 dager siden22:42

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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

Eyewitness Beauty

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To hear full new episodes and to browse our four-year archive, subscribe to our Substack at eyewitnessbeauty.substack.com (https://eyewitnessbeauty.substack.com/) . “My favorite podcast.” — Emily Sundberg, Feed Me (https://www.readfeedme.com/) “This one’s for the Into The Gloss (https://intothegloss.com/) Day Ones.” — Vogue Brand founders, beauty editors, and creative-types Annie Kreighbaum (Glossier, Soft Services) and Nick Axelrod-Welk (Into The Gloss, Nécessaire) discuss industry news, start-up culture, and pop culture in their (mostly) weekly podcast, Eyewitness Beauty.
www.eyewitnessbeauty.com

111 episoder

#Showbiz #Fashion and Beauty #Arts #News #Eyewitness Beauty #Beauty News

Eyewitness Beauty

14 subscribers

updated for ca. et år siden

Del

Serier hjem•Feed

111 episoder

#Showbiz #Fashion and Beauty #Arts #News #Eyewitness Beauty #Beauty News

Tüm bölümler

Eyewitness Beauty

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Episode 162: LinkedOut 1:26

for 5 weeks siden1:26

1:26

This is a free preview of a paid episode. To hear more, visit www.eyewitnessbeauty.com This week we discuss the darkest social media platform, LinkedIn and the LinkedIn-ification of Substack. Plus — Is Annie a b***h? Nick weighs in. Coffee with your cosmetics? We question why every single brand must now open a cafe. Sound off in the comments, let’s hear it!…

Eyewitness Beauty

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Episode 161: The 25th Biggest Brand At Sephora 1:14

for 6 weeks siden1:14

1:14

This is a free preview of a paid episode. To hear more, visit www.eyewitnessbeauty.com First: an enthralling discussion on Nick’s Invisalign journey. Then: we hear from the #LEAVEGLOSSIERALONE movement as the precious brand gears up to launch a new fragrance. [ link: Glossier’s New Exit Strategy via Puck News ] Also: MAC creative director Drew Elliott ( @drewpsie ; formerly of Paper Magazine , “America’s Next Top Model”) leaves Lauder to go to A……

Eyewitness Beauty

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Episode 160: Love, Salmon 27:28

for 7 weeks siden27:28

27:28

Nick got something new injected into his face, Britney Spears has big plans for fragrance, problematic Super Bowl happenings, Comedians in Cars Getting Gooped. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.eyewitnessbeauty.com…

Eyewitness Beauty

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Episode 158: Face Gloss Flop 1:20

for 9 weeks siden1:20

1:20

This is a free preview of a paid episode. To hear more, visit www.eyewitnessbeauty.com Nick’s back from Korea and chomping at the bit to talk beauty news: Violet Grey opening an **actual** NYC location, Ulta replaces a regular boss (man) with a #girlboss, Melania channeling her own inner #girlboss in her official portrait, someone let a Kardashian into the Chanel show, and Pat McGrath’s new launch is so two thousand and late. Products of ……

Eyewitness Beauty

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Episode 157: Republican Hair with Emily Sundberg 1:07

for 10 weeks siden1:07

1:07

This is a free preview of a paid episode. To hear more, visit www.eyewitnessbeauty.com While Nick’s away, Annie is joined by the reigning Queen of Substack, Emily Sundberg. Her newsletter, Feed Me , is the premiere ‘stack to sub for all things business and culture. Emily was in DC for the Inauguration, and shared deets on rubbing shoulders with the children of Trump’s regime and MAGA martinis, and we talk Tiktok’s place in Meta country. Pl……

Eyewitness Beauty

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Episode 156: A Lively Story 1:09

for 11 weeks siden1:09

1:09

This is a free preview of a paid episode. To hear more, visit www.eyewitnessbeauty.com Nick and Annie catch up after a whirlwind start to the new year. Updates on Blake Brown Beauty, Invisalign, and Annie’s product of the week is a facelift for $75 .

Eyewitness Beauty

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Episode 155: Crumbls and Rumbls With Caroline Goldfarb 1:09:20

for 15 weeks siden1:09:20

1:09:20

Annie’s out of town this week, but worry not: friend of the pod, comedy writer and tinned-fish evangelist Caroline Goldfarb joins Nick to explain the cult cookie-to-cosmetics pipeline, her current beauty faves, and more. Follow Caroline on Substack This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.eyewitnessbeauty.com…

Eyewitness Beauty

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Episode 154: Donut Flavored Deodorant 1:13

for 16 weeks siden1:13

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This is a free preview of a paid episode. To hear more, visit www.eyewitnessbeauty.com Nick expounds on his theory regarding the raw milk consumption-to-Trumper pipeline. Annie paid $50 for a stranger on the internet to Looksmaxx her. Both are fascinated by the new Dunkin’ Donuts and Crumbl deodorants.…

Eyewitness Beauty

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Episode 153: Youthmaxxing with Casey Lewis 1:19

for 17 weeks siden1:19

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This is a free preview of a paid episode. To hear more, visit www.eyewitnessbeauty.com Professional youth expert and author of the popular After School newsletter joins to talk teen fragrance flexing, the state of color cosmetics, and to finally unravel the mystery behind who is keeping Harry Styles’ Pleasing brand in business. Subscribe to After School by Casey Lewis !…

Eyewitness Beauty

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Episode 152: Gift Guide 2024 0:59

for 18 weeks siden0:59

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This is a free preview of a paid episode. To hear more, visit www.eyewitnessbeauty.com It’s better to give than to receive—unless you’re on the receiving end of one of our ‘24 gift picks. Happy shopping!

Eyewitness Beauty

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Ep 151: The Adults Are Talking 51:44

for 20 weeks siden51:44

51:44

Annie and Nick talk trad-wifing, the luxury beauty slow-down, why we love Martha Stewart, and a new, expensive, and frightening Gen-x beauty brand in a Sephora near you. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.eyewitnessbeauty.com…

Eyewitness Beauty

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Episode 150: At Least We Smell Great? 1:16

for 21 weeks siden1:16

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This is a free preview of a paid episode. To hear more, visit www.eyewitnessbeauty.com Rough week for half of America. Annie and Nick discuss coping mechanisms, Martha Stewart, the oily skincare fad of yore, and a posh beauty retailer’s physical future. Plus, some deliciously scented product of the weeks you WON’T want to miss.…

Eyewitness Beauty

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Episode 149: Speaking Of Penetration 1:37

for 22 weeks siden1:37

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This is a free preview of a paid episode. To hear more, visit www.eyewitnessbeauty.com As Estée Lauder announces a new CEO, Nick reminisces about his stint at the storied beauty conglomerate. Then, Annie discusses her many parallels to mom-to-be X3, Gisele Bündchen.

Eyewitness Beauty

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Episode 148: Theranos Of Beauty 0:51

for 23 weeks siden0:51

0:51

This is a free preview of a paid episode. To hear more, visit www.eyewitnessbeauty.com Nick and Annie are suspicious of a yet-to-launch beauty startup founded by finance bros, which has already raised close to $75 million. Also: the troubling new trend of pet-grooming microwaves, and Nick comes out as a Mark Zuckerberg apologist.…

Eyewitness Beauty

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Episode 147: Victoria's Secret? She's Broke. 1:36

for 24 weeks siden1:36

1:36

This is a free preview of a paid episode. To hear more, visit www.eyewitnessbeauty.com Annie and Nick talk first impressions of Victoria's Secret's return to the runway; Walgreen's house brand goes full dupe; and unveil a new weekly segment, Roses & Thorns.

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