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Retailers are facing a rapidly evolving landscape where consumer expectations, AI advancements, and social media platforms like TikTok are redefining engagement. It feels like the holiday shopping season just ended, but when do retailers start planning for the next one, and some retailers already behind the curve for this season? Joining us today is Carey Cockrum, Director of Consulting at Cella by Randstad Digital, where she helps major brands and marketing teams optimize their strategies with data-driven insights, AI-powered content creation, and cutting-edge retail marketing trends. With the holidays just around the corner, she’s here to share what’s next for retail marketing, campaign optimization, and how brands can stay ahead in a hyper-competitive space. ABOUT CAREY COCKRUM Carey has been a part of the Creative Agency space for nearly 30 years. She has served as Designer, Creative Director, Creative Operations Lead and Agency Lead in both internal and external agencies (big and small). Carey has worked directly with C-suite stakeholders to understand organizational strategies that inform effective creative solutions. She is a bit of a data nerd and loves demonstrating results. Brands she’s supported include Fruit of the Loom, Wendy’s and Humana. In her free time, she enjoys going back to her creative roots through painting and drawing. She also spends her time improving upon the house she lives in today in Southern, MI - inside and out. RESOURCES Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Innhold levert av Chris Fletcher. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Chris Fletcher eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
The Tech on Toast podcast is brought to you by Chris Fletcher, Founder & CEO of Tech on Toast. Chris talks to entrepreneurs in the world of hospitality and retail technology. Search for the best problem solving tech, listen to both operators and tech experts on our podcast and meet up with the brilliant people who are helping innovate the hospitality industry as we enter a new era. If you want to get all the detail from the podcast, wrapped up in one private Whats'app chat, you can register to use totti, our Tech on Toast Ai companion. https://www.techontoast.community
Innhold levert av Chris Fletcher. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Chris Fletcher eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
The Tech on Toast podcast is brought to you by Chris Fletcher, Founder & CEO of Tech on Toast. Chris talks to entrepreneurs in the world of hospitality and retail technology. Search for the best problem solving tech, listen to both operators and tech experts on our podcast and meet up with the brilliant people who are helping innovate the hospitality industry as we enter a new era. If you want to get all the detail from the podcast, wrapped up in one private Whats'app chat, you can register to use totti, our Tech on Toast Ai companion. https://www.techontoast.community
In this episode of the Tech on Toast Podcast , Chris Fletcher is joined by Jo Morgan , Operations Director at The Other House , for a brilliant conversation on how modern hospitality is evolving — and what it really takes to scale a hybrid hotel model that blends flexibility, technology and heart. Jo shares her journey from Yorkshire pot-wash to cruise ship director, through to leading one of London’s most exciting hospitality concepts. They talk scaling without losing culture, how tech like Mews and Lightspeed power better experiences, and why warmth and human connection still matter most. 🔍 Topics include: Life at The Other House and the launch of Covent Garden & Belgravia Why hospitality needs flexibility — for teams and guests The real role of tech (hint: it’s not all QR codes) How to nurture and promote your best people What AI could mean for the future of hotel teams 🎧 Whether you’re a hotelier, tech provider or just love great operational stories — this one’s for you. 🧠 Powered by our friends at Lightspeed 👉 Book your demo: lightspeed.co.uk/techontoast 📍 Hosted by Chris Fletcher 📨 Connect with Jo on LinkedIn…
I'm excited to share our latest episode of the Tech On Toast podcast, where we dive deep into the world of technology in the fine dining industry. This week, we had the pleasure of visiting Benares in Mayfair, a Michelin-starred Indian restaurant, and speaking with Shubham and Mark from TISL. Together, we explored the challenges and triumphs of implementing technology in a bustling restaurant environment.Here are three key takeaways from our conversation that I believe are crucial for anyone in the tech or hospitality sectors:The Importance of Support: One of the standout themes from our discussion was the critical role that support plays in the success of technology implementation. Shubham emphasised how TISSL's support team is always just a phone call away, ready to resolve issues in real-time, even during the busiest hours. This level of accessibility not only alleviates stress but also ensures that operations run smoothly, allowing staff to focus on delivering exceptional customer experiences.Simplicity is Key: In a fast-paced environment like a restaurant, simplicity in technology is paramount. Both Shubham and Mark highlighted how TISSL's system is designed to be user-friendly, enabling staff to manage orders and make adjustments quickly, even from their phones. This agility is essential for maintaining efficiency and minimising errors, especially during peak service times. It’s a reminder that technology should enhance operations, not complicate them.Building Strong Relationships: The relationship between Benares and TISSL is a testament to the power of collaboration and trust. After a brief period with another provider, Benares returned to TISSL, citing the reliability and support they received as key factors in their decision. This episode reinforces the idea that successful partnerships are built on understanding, communication, and a shared commitment to excellence.I invite you to listen to the full episode to gain deeper insights into how technology can transform the dining experience and the importance of having the right support system in place.Thank you for tuning in, and I look forward to hearing your thoughts on this episode! Let’s continue the conversation about how we can leverage technology to create better experiences in our industries.#TechOnToast #Podcast #Hospitality #Technology #Support #Simplicity #Relationships #FineDining…
In this episode of the Tech on Toast podcast, we sit down with Gemma Glasson , Managing Director at Wahaca , to uncover how one of the UK’s most iconic restaurant groups balances bold flavour, cultural authenticity, and cutting-edge technology to create a hospitality experience that customers don’t just enjoy — they come back for. 🔑 Key Takeaways🎯 From regeneratively sourced beef to the rhythm of the dining room, Gemma shares how Wahaca is navigating today’s hospitality landscape with purpose and passion. Here are the big themes that emerged: 1. Tech with Purpose Wahaca’s tech stack isn’t about bells and whistles — it’s about solving real problems. Whether it’s optimising the timing of dishes hitting tables or integrating new dynamic pricing models, Gemma talks about working with tech partners like Toast to shape solutions that make a tangible difference. 2. The Power of Partnership For Wahaca, tech partnerships aren’t just transactional. Gemma shares why collaboration, transparency, and influence on product pipelines are key to creating technology that works in a high-pressure, high-volume restaurant environment. 3. Sustainability, Storytelling, and Sourcing With a menu packed with responsibly sourced ingredients and sustainable packaging (shout-out to their innovative work with Biopac), Wahaca leads with its values. Gemma dives into how the brand balances sustainability with commercial reality — proving you don’t have to compromise on quality to stay profitable. 4. From Mexico to the UK — Culture Matters Wahaca sends team members to Mexico to experience the heart of the cuisine they serve. That cultural connection fuels pride, deeper knowledge, and better service — all of which shape the guest experience. 5. Rhythm, Flow & Experience Great service is all about timing. Gemma discusses how Wahaca designs the dining rhythm — making sure everything, from how food arrives to how teams communicate, contributes to a smoother, more emotionally connected guest experience. 6. Resilience and Reinvention Post-pandemic, Wahaca has evolved fast. Gemma explains how she returned to the business just before COVID hit and has since helped steer the group through massive change — all while keeping guests and team culture front and centre. ✨ “If you can make a guest feel like a regular on their first visit, that’s the real magic.” – Gemma Glasson Hospitality leaders rethinking their approach to tech Operators seeking stronger supplier relationships Restaurateurs balancing sustainability with growth Anyone passionate about delivering unforgettable guest experiences 📲 Listen now and learn how Wahaca continues to stay culturally rooted, operationally sharp, and emotionally engaging in one of the UK’s toughest sectors. #TechOnToast #Wahaca #GemmaGlasson #HospitalityLeadership #RestaurantTech #Sustainability #Culture #CustomerExperience #HospitalityPodcast…
Guest: Jonatan Marc Rasmussen, CEO & Co-Founder, All Gravy Title: Why Your Team Is Ghosting Your Workplace Comms (and How to Fix It) Live at HRC ( sorry for the audio blips!) 📢 In this episode: What do Pizza Pilgrims, Gen Z, and Duolingo have in common? They’re all part of the new wave of employee engagement — and Jonatan Marc Rasmussen is here to spill the gravy on how tech is finally catching up to what workers actually want. Jonatan, CEO and co-founder of All Gravy , joins Chris to talk about building a communication platform that doesn’t make your team roll their eyes . From ditching outdated group chats to making onboarding actually enjoyable, this episode is packed with hot takes, smart insights, and a glimpse into the future of workplace tech. 🎯 Top takeaways: WhatsApp is great… until it’s not Jonatan breaks down why familiar tools aren’t cutting it anymore and how All Gravy is rethinking internal comms for a generation raised on Stories, not spreadsheets. Engagement stats that’ll make your ops team swoon Some companies are seeing 120 logins in the first 2 weeks — and not just for the banter. Employees want to connect and feel seen. This is how you build loyalty. Learning that doesn’t suck What if training felt more like Duolingo and less like death by PDF? Discover how integrated learning boosts retention and turns onboarding into a community moment. 🎙️ Bonus moments: [00:05:05] The chaos of onboarding [00:09:24] How AI is creeping (in a good way) into comms [00:12:04] Going big in the US [00:16:37] Why the employee experience is the brand Ready to stop shouting into the digital void and actually engage your team? This episode is your sign. 👉 Listen now #TechOnToast #All Gravy #WorkplaceTech #HospitalityInnovation #GenZWorkforce #EmployeeEngagement #HospitalityTech #LearningAndDevelopment…
👤 Guest: Mark Bloom, General Manager, Wolseley Hospitality Group🎧 Host: Chris Fletcher🔗 Powered by: Lightspeed – the unified EPOS and payments platform for scaling smarter and faster.⸻👋 What’s the Episode About?In this unfiltered and refreshingly honest episode, Chris is joined by Mark Bloom, GM at the iconic Wolseley Hospitality Group. From his days running student club nights and DJing garage to leading operations in one of the UK’s most respected hospitality groups, Mark shares his incredible journey — and why culture, communication, and considered tech adoption still rule the game.⸻💬 Topics Covered • From Oxford Brookes to Big Brother 2: how Mark fell into hospitality • Lessons from launching a student nightlife empire and why he walked away from it • Humble pie moments: starting over as a waiter at 27 and why he never looked back • Building guest loyalty through values, not gimmicks • Why the best tech is the invisible kind — and how analytics is quietly changing the game • A candid take on tech sales, adoption challenges, and what operators really want • Leadership lessons: how to bring your team along the journey and build future GMs • SevenRooms, stock takes, and the tech tools that actually work on the ground • Culture over flash: scaling businesses without losing the heart • Why mistakes handled well can turn guests into lifelong fans⸻💡 Mark Says:“A nightclub is like hosting a house party. A restaurant? That’s a dinner party in your own home. The expectation is different — and the pressure’s higher.”“Tech only works if your team believes in it. If it’s clunky, confusing, or unproven, you’ll never get them on board.”⸻📣 Why Listen?This is a must-listen for any operator, tech supplier or hospitality leader who wants the real story — not just the slide deck version. Mark’s perspective is sharp, grounded, and brutally honest, making this one of the most insightful conversations we’ve had this season.Whether you’re scaling a group, thinking about tech adoption, or just need a reminder that heart still matters in hospitality, this episode’s for you.⸻🎧 Listen now on Spotify, Apple Podcasts, or wherever you get your audio fix.🧠 Powered by Lightspeed – helping 165,000+ businesses scale with real-time insights and slick integrations. Book your free demo: lightspeed.co.uk/techontoast#TechOnToast #MarkBloom #WolseleyGroup #HospitalityLeadership #RestaurantTech #CultureFirst #HospitalityCareers #GuestExperience #SevenRooms #Lightspeed…
In this episode our Sales Director, Abbi, takes the mic, and we depart from Tech for one week only! We had the pleasure of chatting with a variety of guests from the brand new MarketHalls location, including Paddington Bear himself, Richard from Farmgirl, Hayley, the head of property for MarketHalls, and many more. Here are three key takeaways that stood out to me: The Power of Community Engagement 🤝 Hayley shared insights on how Market Halls is not just about food but also about creating a vibrant community space. By engaging with local businesses and residents, they are building a hub that caters to everyone—from families to young professionals. This approach not only enhances the customer experience but also fosters a sense of belonging in the area. It’s a reminder that businesses thrive when they connect with their communities! Innovation in Food Concepts 🍽️ Richard from Farmgirl highlighted the importance of offering healthy and delicious options that cater to diverse tastes. With signature dishes like pancakes and avocado smash, they are redefining brunch culture. The introduction of unique items like the marmalade martini at Market Halls shows how innovation can attract customers and create memorable dining experiences. It’s a great lesson in staying ahead of food trends while maintaining a focus on health and quality. The Importance of Team Dynamics 👥 Tim and Franco discussed the significance of having a strong, cohesive team in place, especially during a new opening. With 1,500 applications for just 40 roles, they emphasized the need for a supportive culture where everyone feels valued. This focus on teamwork and leadership not only enhances service quality but also contributes to a positive work environment. It’s a powerful reminder that investing in your team is crucial for long-term success. I invite you to listen to the full episode to hear more about the exciting developments at Market Halls and the stories behind the traders. Let’s celebrate the spirit of innovation and community in the food industry! 🎧✨ #Podcast #MarketHalls #Community #FoodInnovation #Teamwork #Entrepreneurship #Paddington…
In this episode of Tech on Toast , Chris Fletcher chats with Eric Tiv from CrunchTime about the tools operators actually need to control costs, reduce waste, and scale operations with confidence. From bar shifts to boardrooms, Eric shares how his journey led him into hospitality tech and why he believes inventory visibility and operational consistency are the future. Plus, we dive into the world of QSR, the power of GMs as tech influencers, scaling in the Middle East, and why McDonald’s lettuce issues might be more revealing than you think… Whether you’re a single-site operator or scaling fast, this one’s packed with relatable stories, insights, and practical takeaways. ⏱️ Key Moments: • [01:30] ZenZap sponsor shout-out & team comms rant • [03:15] Meet Eric Tiv – from smoky bars to McDonald’s to CrunchTime • [10:20] What CrunchTime actually does – and why it matters • [17:00] 3 million eggs?! Real talk on stock, shrinkage & fraud • [24:40] Inventory pain points and why some operators still love paper • [32:55] Secret salespeople: why GMs are tech’s biggest influencers • [38:10] Expansion in Saudi & why the Middle East is embracing tech • [45:20] Operators buy tech when they need it – but should they? • [54:15] Why support and training are still deal breakers • [01:03:00] The impact of packaging on margin – yes, really • [01:09:00] Operation Rodney: how naming issues can drive action • [01:18:00] AI, automation and what’s coming next for CrunchTime 🎯 Top Takeaways: • Inventory success isn’t about buying tech – it’s about knowing where your issues are. • Simplicity wins: The easier the system is for your team to use, the more value you’ll get. • GMs are key tech influencers – they carry tools from role to role. • Visibility = opportunity. Spot your cost issues fast, then act. • Tech without training = waste. Adoption and support are everything. 🔗 Connect: • 💼 CrunchTime Website • 🔍 Find Eric Tiv on LinkedIn…
I'm thrilled to announce the latest episode of the Tech On Toast podcast, where I had the pleasure of chatting with Mark Roberts, the founder and CEO of Rapid Res. Mark shared some incredible insights from his journey in the tech and restaurant industries, and I wanted to highlight three key takeaways that really stood out to me: The Importance of Adaptability in Business Mark emphasized how crucial it is for businesses, especially in the restaurant sector, to adapt to changing consumer behaviors and market dynamics. With the rise of quick-service restaurants and the shift towards convenience, traditional dining establishments must innovate to stay relevant. Rapid Res aims to bridge the gap by streamlining the dining experience, allowing restaurants to compete effectively against larger chains. This adaptability is not just about technology; it’s about understanding your customers and evolving with their needs. Learning from Past Experiences Mark's journey with Easy Pre-Orders taught him invaluable lessons about the startup landscape. He candidly discussed the challenges he faced, from securing funding as a first-time entrepreneur to navigating the complexities of the restaurant industry. His experience highlights the importance of resilience and learning from both successes and failures. As he embarks on this new venture with Rapid Res, he’s applying those lessons to create a more efficient and customer-centric solution. It’s a reminder that every setback can be a stepping stone to future success. The Power of Collaboration One of the most exciting aspects of Mark's approach with Rapid Res is the emphasis on partnerships. By collaborating with restaurants and leveraging technology, he’s creating a platform that not only benefits his business but also drives foot traffic back to local eateries. This collaborative spirit is essential in today’s competitive landscape, where businesses must work together to thrive. Mark’s vision of enhancing the dining experience through technology is a testament to the power of teamwork and shared goals. I encourage you to listen to this episode for a deeper dive into Mark's insights and the innovative solutions Rapid Res is bringing to the table. Whether you're in the tech space, the restaurant industry, or just someone interested in entrepreneurship, there’s something valuable for everyone. 🎧 Tune in now and let’s keep the conversation going! #TechOnToast #Podcast #Entrepreneurship #Innovation #RestaurantIndustry #Collaboration #Adaptability…
I'm excited to announce the latest episode of the Tech On Toast podcast, where we dive deep into the world of hospitality technology with our special guest, Pete Saunders, Head of Relationships at Zonal Hotel Solutions. In this episode, we explore the intersection of technology and hospitality, and I wanted to share three key takeaways that stood out to me: The Importance of Integration in Tech Stacks One of the biggest challenges facing hospitality operators today is managing complex tech stacks. Pete highlighted how many businesses are overwhelmed with numerous products that don’t communicate effectively with each other. This often leads to "dirty integrations" and reporting nightmares. The solution? A streamlined approach with a focus on integration, allowing operators to have a cohesive system that enhances efficiency and improves the guest experience. Total Revenue Management: A Game Changer We discussed the shift from traditional revenue management to total revenue management. This approach not only looks at room rates but also considers all revenue streams from a guest, such as dining and additional services. By understanding the total value a guest brings, operators can make more informed decisions that drive profitability. This holistic view is crucial in today’s competitive landscape. The Role of AI in Enhancing Guest Experience AI is no longer just a buzzword; it’s becoming an integral part of hospitality technology. Pete shared insights on how Zonal is leveraging AI to analyze customer data and provide actionable insights to staff. This not only helps in personalizing the guest experience but also empowers teams to deliver exceptional service without the stress of complicated systems. I encourage you to listen to the full episode for a deeper dive into these topics and more! Whether you're in hospitality or tech, there are valuable insights that can help you navigate the evolving landscape of our industry. A big thank you to our sponsor, ZenZap, for supporting this season of the podcast. And as always, thank you for tuning in! Let’s keep the conversation going—what are your thoughts on these takeaways? #TechOnToast #Hospitality #Technology #Podcast #AI #RevenueManagement #Integration #ZonalHotelSolutions…
This week Chris talks to James Brown, CEO of Brewdog Bars and Co-Founder of TIPJAR. During the episode Chris & James discuss the journey James & TIPJAR have been on since first meeting Chris at an EXP101 event back in 2019. A lot has happened since then on James’s journey with both Brewdog and TIPJAR. Amongst huge growth and product iterations James teaches us a fairly big lesson about trademarking your product. It's a remarkable series of events with one of the tech world's giants, lawyers, counter offers and a German court ruling…you need to tune into hear this!! Apart from that big news, we also discuss the following, TIPJAR’s inception and uncovering a problem no one else wanted to solve! Building a tech product in a pandemic Hiring and keeping great people Protecting your product and fighting for what's yours. Supporting the hospitality industry and putting cash back in the workers pockets Brewdog’s global domination and looking after people, regardless of what the papers say! Getting the industry legislation ready Running two companies and finding balance between family life and worklife. And much more, welcome back to the Tech on Toast podcast. The Tech on Toast Podcast is brought to you by pointOne EPoS . pointOne EPoS offers the complete Epos system for your hospitality business, from mobile order and pay and self-serve kiosks to restaurant and kitchen management, pointOne has the solution. Head over to their website today to find out more and get in touch with their experienced team.…
🎙️ Exciting News! 🎙️We are thrilled to announce the release of our latest episode on the TECH ON TOAST podcast! 🎉 In this episode, we had the privilege of chatting with Jon Davis, CTO at Caprice Holdings Ltd.. 🌟Here are three key takeaways from our conversation:1️⃣ Embrace the Journey: John shared how Caprice Holdings didn't aim to be trailblazers but rather "fast followers." They observed what others were doing in the industry, trusted their expertise, and built upon that foundation. This approach not only saves time but also allows for continuous growth and improvement.2️⃣ Customer Experience Matters: Caprice Holdings understands the importance of listening to their customers. They conducted a comprehensive project to analyse the entire customer journey, from the decision-making process to the restaurant experience. By seeking feedback and understanding their customers' needs, they can constantly strive to be better.3️⃣ Building Relationships: John emphasised the power of building relationships within the industry. He mentioned how working in a restaurant creates strong bonds quickly, and many of his closest friends today are people he worked with 25 years ago. This highlights the importance of fostering connections and creating a supportive community within the tech industry.These insights from John Davis shed light on the importance of continuous learning, customer-centricity, and building meaningful relationships. 🌐If you're interested in hearing more about John's experiences and the fascinating world of Caprice Holdings, make sure to tune in to the latest episode of the Tech on Toast podcast! 🎧As always, thank you for your continued support, and we can't wait to bring you more engaging content in the future! Stay tuned and keep toasting! 🍞🔥The TECH ON TOAST podcast is brought to you by Redcat, The Hospitality IT platform.Manage multiple sites across POS, Online Ordering, Loyalty Apps, Kitchen Management, and Virtual Brands with a single system.#TechOnToast #PodcastEpisode #IndustryInsights #CustomerExperience #BuildingRelationships #ContinuousLearning…
🎙️ New Episode Alert! 🎧Merry Christmas, everyone! I hope you all had a lovely day with your families. As you continue to rest and relax, why don't you spend 30 minutes with Chris and Luke? We really enjoyed chatting with Luke, and we hope you do too.This episode provided a deep dive into the world of hospitality technology with Luke Beavon, UK, CEO of SumUp. We explored the challenges and opportunities within the industry, the evolving landscape of payments, and the importance of data and service in driving business success. SumUp's Evolution: Luke discusses SumUp's growth from a company serving nano and micro businesses to one that now caters to small and medium-sized businesses with a range of products, including point-of-sale systems, business accounts, and more.Hospitality Tech Trends: We delve into the impact of COVID-19 on the hospitality industry, the adoption of new technologies, and the challenges faced by operators, such as staffing and cost management.The Future of Payments: Luke shares insights on the future of payments, including the potential for digital wallets to reduce transaction fees and create a seamless ecosystem for consumers and businesses.SumUp's Services: We learn about SumUp's focus on speed and reliability in payment processing, especially in high-pressure environments like stadiums.Data and Reporting: The importance of data in understanding business performance is emphasised, with SumUp offering robust reporting tools for businesses of all sizes.Personal Touch: Luke shares his personal life, including his plans for Halloween with his kids and his upcoming DJ gigs.Join us next time on the Tech On Toast podcast for more insights into the tech world.The Tech On Toast podcast is brought to you by Redcat, Manage multiple sites across POS, Online Ordering, Loyalty Apps, Kitchen Management, and Virtual Brands with a single system.Thank you for tuning in, and stay tuned for more exciting episodes coming your way soon! 🎙️✨Thank you for your continued support, and I can't wait to hear your thoughts on this episode! Let's toast to technology and its impact on the hospitality industry! 🥂✨#TechOnToastPodcast #HospitalityTech #Leadership #VisionAndCulture[00:04:36] Shift in hospitality technology.[00:06:44] Hospitality businesses adapting to change.[00:10:18] Food markets and hospitality.[00:14:19] Payments becoming a battlefield.[00:16:40] Changing regulations in payment services.[00:20:40] POS stands at trade show.[00:21:19] Point of sale options.[00:26:02] Modern hospitality and experiential activities.[00:27:41] Food trucks at music festivals.[00:30:47] Tipping culture and payment methods.[00:33:29] The future of payments.…
Welcome back to another episode of the Tech On Toast podcast, where we delve into the world of hospitality tech with industry insiders. In this episode, we had the pleasure of chatting with Ruth Carpenter from Pizza Pilgrims, a brand that's been serving up Neapolitan pizza with a side of fun and innovation.Ruth shared insights into how Pizza Pilgrims maintains its independent spirit and commitment to quality as it grows. With 24 pizzerias and counting, they're not just expanding their physical presence but also their digital footprint. Ruth discussed the challenges of finding tech solutions that enhance their operations without compromising the human touch that's central to their brand.We also touched on the success of their Pizza in the Post initiative, which kept the brand alive in people's homes during lockdown and continues to be a strategic tool for market expansion and customer engagement.Ruth emphasised the importance of culture at Pizza Pilgrims, highlighting their diverse and inclusive hiring practices and their efforts to keep the brand's original story and values at the forefront as they grow.As Pizza Pilgrims looks to open five new locations this year and another five the next, Ruth and her team are focused on ensuring that any new tech integrations align with their brand ethos and support their team on the ground.It was an enlightening conversation filled with laughter, insights, and a shared love for pizza. Stay tuned for more episodes where we bring you the latest and greatest from the world of hospitality tech.Enjoyed the episode? Don't forget to visit techontoast.community for more content, and join us next time on Tech On Toast!…
I'm thrilled to announce the latest episode of the Tech On Toast podcast, where I had the pleasure of chatting with David Bird, Sales Director at Impact Data. We delved into the fascinating world of data-driven marketing and how businesses can leverage technology to enhance customer engagement and drive revenue. Here are three key takeaways from our conversation that I believe every marketer and business owner should consider:The Power of Automation in MarketingDavid shared insights on how Impact Data's TalkBox platform is revolutionizing the way businesses communicate with their customers. By automating marketing strategies based on customer behavior, businesses can significantly increase engagement without overwhelming their teams. Imagine sending personalized promotions to customers at the right time, ensuring that you're not just sending blanket messages but rather targeted communications that resonate with individual preferences. This approach not only enhances customer experience but also drives sales effectively.Data as an Insurance PolicyOne of the most compelling points David made was about viewing your customer database as an insurance policy for the future. In challenging economic times, retaining existing customers is more crucial than ever. By nurturing your database and utilizing it for targeted marketing, businesses can create a safety net that helps sustain revenue. David emphasized that even if you're not actively marketing, growing your database is essential. When the time comes to engage, having a robust list can make all the difference.Simplicity and Agility in Tech SolutionsIn our discussion, we touched on the importance of simplicity and agility in tech solutions. David highlighted how Impact Data focuses on deep integrations with a select number of partners, allowing them to provide tailored solutions that truly meet the needs of their clients. This approach not only simplifies the user experience but also enables businesses to adapt quickly to changing market demands. As David put it, "If we have lots of integration partners, it goes in a queue, and then they all have to be prioritized." By streamlining their focus, Impact Data can deliver exceptional value and support to their clients.I encourage you to listen to the full episode for more insights and stories from David's journey in the tech industry. Whether you're a seasoned marketer or just starting out, there's something valuable for everyone in this conversation.👉 Listen now!Thank you for tuning in, and as always, I appreciate your support! Let’s keep the conversation going in the comments below. What are your thoughts on leveraging data in marketing? 💬…
Welcome to the Tech On Toast podcast! In this episode, host Chris Fletcher is joined by Sachin Vasani, founder of INSY, as they dive into the world of hospitality technology and marketing.Sachin shares his unique journey from a social work background to becoming an entrepreneur in the tech space, highlighting the challenges and triumphs along the way. Discover how INSY is revolutionising the way independent restaurants attract, convert, and retain customers through innovative marketing systems that integrate online ordering, customer communications, and digital loyalty.Learn about the exciting features of INSY's products, including the game-changing missed call WhatsApp back service and the AI employee, Nishi, designed to enhance customer engagement. Sachin also discusses the importance of understanding marketing metrics and how independent operators can leverage technology to boost their profits and streamline operations.Whether you're a restaurant owner or simply interested in the intersection of technology and hospitality, this episode is packed with valuable insights and practical advice.Don't forget to check out INSY at GoINSY.com and connect with Sachin on LinkedIn!Timestamps:00:00 - Introduction and sponsorship by ZenZap00:11 - Meet Sachin Vasani02:23 - Sachin's background and journey into tech11:52 - The mission of INSY22:08 - Customer success stories30:32 - Introduction of AI employee, Nishi36:02 - Future plans for INSY Subscribe for more episodes and insights into the tech world!…
In this episode, I had the pleasure of chatting with Oli, the Head of People and Engagement at Pizza Pilgrims. We delved into the world of innovative HR practices and the impact of technology on employee engagement. Here are three key takeaways from our conversation:The Power of AI in Employee Engagement: Oli shared insights on how they implemented "Joshua," a chatbot in Workplace, to streamline communication and provide instant access to information for employees. The success of Joshua in enhancing engagement and reducing open shifts by 30% is truly remarkable.Personalization and Fun in HR Tech: Oli emphasized the importance of maintaining a fun and engaging tone in HR technology. From gamification to personalized responses, the focus on making the platform interactive and enjoyable for employees is key to driving engagement.The Future of HR Tech and Employee Engagement: We discussed the evolving landscape of HR technology and its impact on employee engagement. Oli highlighted the need for continuous innovation and adaptation to meet the changing needs of employees and enhance overall workplace culture.If you're interested in learning more about the fascinating insights shared by Oli and the innovative practices at Pizza Pilgrims, make sure to tune in to the latest episode of the podcast. I can't wait for you to listen to this episode and discover the incredible work being done in the realm of HR technology and employee engagement. Let's continue to drive positive change in the workplace together! 🌟#PodcastEpisode #EmployeeEngagement #HRInnovation #PizzaPilgrims #AIinHR #WorkplaceCulture…
I'm excited to share the latest Tech On Toast episode, where I had the absolute pleasure of chatting with Tom James, Managing Director of Bills. We dove into his incredible journey in the hospitality industry, from pulling pints as a bartender to leading a beloved restaurant brand. Here are three key takeaways from our conversation that are gold for anyone in hospitality:🔥 1. People and Profit – It’s All About FocusOne of Tom’s most powerful points: “Profitability is an output of all the other elements of hospitality. And if you lose focus on the guests and the team, you don’t have a business.” 💡 His words remind us that the foundation of any successful hospitality business is happy guests and a happy team, and that focus is what drives true profitability.💡 2. Navigating Change and Building Buy-inChange is always challenging, and Tom shared some brilliant insights on how difficult it can be to get team buy-in when implementing new ideas. “Change is difficult to get buy-in from teams and operators.” He also pointed out how crucial it is for leadership to stay connected, saying, “If they end up being the ambassadors, you know, a GM who’s met me once or twice, it’s so easy to go, no, this is not going to work for us, you don’t understand our business.”🤖 3. Embracing Tech, but Keeping it HumanWe talked about the balance between adopting new technologies while maintaining the personal touch that defines hospitality. Tom shared how Bills is using tech like CRM systems and data to improve guest experiences: “We’ve never had so much more information from what our guests want, why they want it, and being super analytical with that information.” But he reminded us that “People will never not be the most important thing to me personally and to the business.” It’s all about giving guests the options, then letting them choose the experience they want.Bonus quote: Tom also joked about middle-aged guys building flatpack furniture being as stressful as anything: “There needs to be some middle-aged version of Survivor where they put a load of mid-40s guys and make them do furniture, because I think that is as angry as I ever get.” 😂Tune in now to catch more of Tom’s wisdom and anecdotes from his fascinating career in hospitality! Whether you’re leading a team, building a brand, or just starting out, there’s something here for everyone. 🎧👉 Listen now and let me know your thoughts!#TechOnToast #Hospitality #Leadership #GuestExperience #Innovation #TeamCulture👉 Listen now and let me know your thoughts!#TechOnToast #Hospitality #Leadership #GuestExperience #InnovationSkip to the bit you love[00:01:54] Flat pack furniture frustrations.[00:05:19] Profitability as hospitality's output.[00:07:31] Team buy-in and incentives.[00:10:34] Journey of hospitality professionals.[00:14:10] Experiential dining and igloos.[00:18:30] Team engagement in hospitality.[00:21:22] Authenticity in restaurant culture.[00:22:18] Brand loyalty and authenticity.[00:25:44] Technology integration in business.[00:30:11] The challenges of Ops directors.[00:33:01] Tech's impact on restaurant operations.[00:37:25] Evolving guest profiles in hospitality.[00:38:13] Customer ordering complexity.[00:41:05] New site openings and challenges.[00:45:00] Technology improving guest experience.[00:47:22] Data-driven decision making in hospitality.[00:52:20] Decision-making in restaurant management.[00:53:25] Same menu across the board.The Tech on Toast Podcast is brought to you by OpenTable. OpenTable is the most complete, reliable, easy-to-use reservation software & restaurant management system…
Welcome to this exciting episode of the Tech On Toast podcast! Join host Chris Fletcher as he dives into the world of baking and technology with special guests Matthew Jones, founder of Bread Ahead, and David from Square.In this episode, we explore:Matthew's incredible journey from chef to bakery owner, including the growth of Bread Ahead from its origins in Borough Market to its expansion into international markets.The importance of simplicity and quality in baking, and how Bread Ahead focuses on classic recipes without gimmicks.The role of technology in streamlining operations, with David explaining how Square's tools help businesses like Bread Ahead manage payments, inventory, and customer loyalty.Insights into customer behavior and how data-driven decisions can enhance the baking experience.Exciting future plans for Bread Ahead, including new locations and educational initiatives.Whether you're a budding baker, a tech enthusiast, or just curious about the intersection of food and technology, this episode is packed with valuable insights and delicious discussions!Don't forget to like, subscribe, and hit the notification bell for more episodes of Tech On Toast!Links:Visit Bread Ahead: breadahead.comExplore Square: square.comJoin the Tech On Toast community: techontoast.communityEnjoy the show and get ready to indulge in some mouth-watering treats! 🍩✨…
🚀 New Podcast Episode Alert! 🎙️I'm thrilled to announce the latest episode of the Tech on Toast podcast, where we dive deep into the evolving landscape of payments in the hospitality industry. This week, I had the pleasure of speaking with three industry leaders: Andy Maynard, Technology Director at The Restaurant Group, Chris Jolliffe, Head of Enterprise Sales at Dojo, and Nick Fryer, CTO at Dojo.Here are three key takeaways from our enlightening conversation:The Shift Towards Seamless Payments: Andy highlighted how the payments experience has transformed over the years, particularly at Wagamama. With over 50% of guests opting to pay via QR codes, the focus has shifted from making payments a cumbersome task to ensuring they are quick and seamless. This change not only enhances customer satisfaction but also fosters loyalty, as guests can enjoy their dining experience without the hassle of waiting for the bill.The Importance of Robust Technology: Nick emphasised the need for a reliable payment system, especially in a cashless environment. With the rise of digital payments, having a dependable infrastructure is crucial. Dojo has achieved an impressive uptime of nearly 100% over the past three years by leveraging modern cloud technologies and focusing on root cause analysis for any issues that arise. This commitment to reliability is essential for operators who cannot afford downtime in their payment systems.Customer-Centric Innovation: Chris pointed out that the future of payments lies in understanding customer needs and preferences. As consumer expectations evolve, businesses must adapt by offering a variety of payment options and ensuring a frictionless experience. Dojo's consultative approach allows them to partner with operators, providing tailored solutions that not only meet current demands but also anticipate future trends.This episode is packed with insights that can help hospitality operators navigate the complexities of modern payment systems. Whether you're a tech enthusiast or a restaurant owner, there's something valuable for everyone.🎧 Listen now to gain a deeper understanding of how technology is reshaping the hospitality industry and what you can do to stay ahead of the curve!#TechOnToast #Podcast #Payments #Hospitality #Innovation #CustomerExperience…
🚀 Exciting news! Our latest episode of the Tech On Toast podcast features Rod Schneider, CEO of Workforce.com and Tanda! 🎙️ 1/ 🏢 Rod shares his journey from aspiring cricketer to tech entrepreneur, and how Workforce.com is revolutionising workforce management. 2/ 💡 Discover how Workforce.com tackles scheduling issues and reduces employment friction for shift and hourly workers. Their mission? To make work seamless for everyone involved! 3/ 📈 Rod discusses the impact of the pandemic on tech in the hospitality industry and how Workforce.com has adapted to meet the evolving needs of businesses. 4/ 🤖 We dive into the role of AI in workforce management and how it can optimize labor costs while enhancing productivity. 5/ 💬 Rod emphasizes the importance of employee engagement and how Workforce.com helps businesses keep their staff motivated and productive. 6/ 📊 Learn about the significant savings businesses can achieve by using Workforce.com, with some clients seeing a 450% return on investment! 7/ 🛠️ The episode also covers the challenges of payroll and compliance, and how Workforce.com is working to simplify these processes for businesses. 8/ 🎧 Tune in to hear Rod's insights on the future of workforce management and how technology can transform the way we work! The Tech on Toast Podcast is brought to you by Square. Square is trusted by over 4 million businesses globally. Get 20% off Square counter top hardware with promo code: SquareUK20Visit Square.com to use the promo code or to request to speak to our sales team for a demo 👉 Don't miss out! Listen to the full episode now on your favourite podcast platform! #TechOnToast #WorkforceManagement #Podcast #TechInnovation…
In our latest episode, I had the privilege of speaking with Oli Cavanagh, co-founder of StrikePay, about how they’re reshaping digital tipping across hospitality and service industries. 💸Here are some highlights: • StrikePay was born during the first week of the 2020 lockdown, addressing the decline in cash usage. Their solution? Transforming any phone into a payment terminal with NFC tags and QR codes. This innovative product went from concept to revenue in just 91 days! 🔥“We wanted something super scalable and easy for anyone to use, turning phones into payment terminals,” Oli explained. • Oli shared insights into the Employment (Allocation of Tips) Act 2023, which aims to ensure transparency in tip allocation across the UK. Having already navigated similar legislation in Ireland, StrikePay is well-positioned to help UK businesses stay compliant under the new law. ⚖️“For someone to come along and clean this up, providing direct visibility of where tips are going and ensuring employees receive what they’ve earned, is huge,” Oli said. • We also talked about the incredible success stories from StrikePay’s implementation, with delivery drivers doubling their income and major organisations like O2 Arena and Make-A-Wish Foundation adopting the system.“That whole process—from never hearing of StrikePay to getting your first tip—takes less than one minute,” Oli emphasized.This episode is a must-listen for anyone in hospitality, beauty, or the charity sector, as we delve into the future of digital tipping and the strategic decisions that have made StrikePay one of the leading innovators in its space. 🌟🔗 Tune in now and discover how StrikePay can transform your business!#TechOnToast #Podcast #HospitalityTech #DigitalTipping #StrikePay #EmploymentAllocationOfTipsAct2023 #UKTippingAct #FinTech #Innovation #Growth…
Grab a cuppa and get comfy, because in this episode we have a natter with Tom Hacquoil , the CEO at Pinpoint. He shares his thoughts on the ever-evolving world of recruitment technology and the candidate experience. Highlights: • Hitting the Century Mark (00:01:00): Tom kicks things off by mentioning he’s just boarded his 100th flight this year—talk about clocking up the air miles! • Finding Your True Calling (00:03:55): He admits that while he enjoys programming, it’s not really his strong suit. Sometimes it’s about knowing where your real talents lie. • Life’s Cheat Codes (00:05:21): Tom hints at discovering some “cheat codes” that have given him a leg up in life and business. • Tools of the Trade Matter (00:07:44): We chat about how people choose workplaces based on the tools they’ll have to use—no one wants to be stuck with clunky old software. • No Substitute for Experience (00:09:34): Tom emphasises that you just can’t beat time spent in the market; experience truly is invaluable. • Sustainability in Software (00:11:12): He points out that many software companies are “default dead,” lacking sustainable business models—a bit bleak but a reality check. • Rethinking Recruitment (00:14:00): Leading organisations now treat hiring as a “sell-side” challenge, focusing on attracting talent by showcasing their own value. • A Word to the Wise (00:15:10): Tom advises against certain strategies that might seem clever but often don’t pay off in the long run. • The Rise of Automation (00:18:40): We discuss how candidates can now auto-generate CVs and apply to thousands of jobs in a heartbeat, changing the recruitment game. • Guiding Through Change (00:20:00): Acknowledging that change can be tough, Tom stresses the importance of offering support during transitions. • Underutilised Tech (00:21:54): He reckons most technology is only used to 70-80% of its capacity—so there’s plenty of untapped potential out there. • Specialists vs Generalists (00:24:40): Using a brilliant analogy, Tom says if you break your leg, you’d want a leg specialist, not just any doctor. • Post-Offer Pitfalls (00:26:40): There’s often a sharp drop in candidate experience after a job offer is made, which can affect onboarding and retention. • The Entrepreneurial Buzz (00:28:24): Tom describes entrepreneurship as a bit of a drug—you just keep coming back for more. • Customer Feedback Loop (00:30:17 & 00:33:00): Pinpoint prides itself on iterating based on customer feedback, letting the product evolve alongside clients’ needs. • Direct Appreciation (00:34:02): He shares how clients often reach out personally to express their gratitude when their suggestions are implemented. • Supercharging Recruiters with AI (00:37:12): The aim isn’t to replace recruiters but to enhance their abilities, making them even more effective. • AI is All About Use Case (00:39:01): Tom notes that the success of AI hinges on how and where it’s applied within recruitment. • Benefits of Long-Term Partnerships (00:41:40): Staying with one provider builds up valuable data over time, offering scalable insights. • Need for Better Benchmarking (00:42:14): He critiques the poor standard of industry benchmarking data, suggesting there’s plenty of room for improvement. • Learning from Across the Pond (00:45:41): Tom suggests UK businesses look at US recruitment trends to anticipate changes likely to arrive here in about six months. • Tech That Empowers (00:47:42): He envisions technology increasingly helping people by making their lives easier and providing better data, rather than replacing them. Wrap-Up: Whether you’re in HR, recruitment, or just fancy a good tech chat, this one’s definitely worth a listen! The Tech on Toast Podcast is brought to you by Square. Square is trusted by over 4 million businesses globally. Get 20% off Square counter top hardware with promo code: SquareUK20Visit Square.com to use the promo code or to request to speak to our sales team for a demo…
In this episode of the Tech On Toast podcast, Chris Fletcher sits down with Mo Fayed, founder of Grub Tech, to dive deep into the world of hospitality technology. They discuss the evolution of tech in the restaurant industry. Key Topics Covered: [00:05:30] Automating Restaurant Order Management Mo explains how Grub Tech’s platform automates the entire order lifecycle, reducing the need for manual processes. This includes everything from managing menus and modifiers to integrating orders from multiple delivery platforms. Streamlining these processes improves efficiency and helps restaurants focus more on customer experience. [00:08:44] Cloud Kitchens and Virtual Brands With the rise of cloud kitchens and virtual brands, restaurants can now operate multiple brands from a single kitchen. Mo discusses how Grub Tech supports this trend by providing unified tech solutions that consolidate orders across various platforms, simplifying operations and enabling restaurants to tap into new revenue streams. [00:12:13] The Importance of Tech Integrations Grub Tech’s solutions are built to integrate seamlessly with existing POS systems, helping restaurants avoid expensive overhauls. Mo highlights the critical role of integrations in improving efficiency without disrupting current operations. [00:13:06] Data Visualization for Restaurant Operators Effective data visualization is key to understanding business performance. Mo shares that Grub Tech’s platform allows restaurant owners to quickly access vital metrics through intuitive dashboards, empowering them to make faster, informed decisions that improve operations. [00:17:06] Food Aggregator Disputes Explained One common issue for restaurants is managing disputes with food aggregators. Mo discusses how Grub Tech’s platform helps track and resolve these disputes, ultimately improving the relationship between restaurants and third-party platforms. [00:22:52] Saudi Arabia’s Digital Infrastructure Mo provides insights into the digital transformation occurring in Saudi Arabia, where Grub Tech has a strong presence. He talks about how the country’s growing infrastructure is enabling rapid adoption of tech solutions in the hospitality sector. [00:24:00] AI Product Launch: G-Scout Mo introduces Grub Tech’s newest AI-powered tool, G-Scout. This product consolidates third-party data, including competitor analysis, to help restaurant operators stay ahead of market trends and refine their business strategies. [00:26:44] Actionable Insights from AI Data The conversation shifts to how AI-generated insights can help restaurants optimise menus, streamline operations, and enhance customer satisfaction. Mo gives examples of how G-Scout offers real-time, actionable recommendations that can significantly impact a restaurant’s bottom line. [00:30:10] AI’s Role in Transforming the Hospitality Industry Mo closes by explaining how AI is transforming hospitality, from automating processes to helping businesses become more data-driven. He emphasizes that AI will play a critical role in shaping the future of restaurant operations, improving efficiency, and driving innovation across the sector. Learn more about how Grub Tech is revolutionising restaurant operations and stay ahead of the tech curve by visiting www.grubtech.com . Don’t forget to subscribe to the Tech On Toast podcast for more insights on the latest in hospitality tech! The Tech on Toast Podcast is brought to you by Square. Square is trusted by over 4 million businesses globally. Get 20% off Square counter top hardware with promo code: SquareUK20Visit Square.com to use the promo code or to request to speak to our sales team for a demo#TechOnToast #Podcast #HospitalityTech #CustomerExperience #AI #Memories #AccessHospitality #ChangeManagement…
In this week’s episode, we had the pleasure of chatting with Champa Magesh, Managing Director of Access Hospitality, who shared valuable insights on the importance of creating lasting memories in the hospitality industry.🌟 Key Highlights:Memories Over Transactions: Hospitality is not just about service; it’s about creating emotional connections. Champa explains how every significant moment in life—from birthdays to weddings—can be tied to hospitality venues. These experiences shape guest loyalty and return visits.“I think hospitality is a very special industry, right? Because everything that hospitality does, I think, is about building memories.”Emotional Connections & Customer Loyalty: Champa emphasises that hospitality is a people business. The personal touch between staff and guests is crucial, and it’s this human connection that makes customers feel valued and return to venues where they’ve had memorable experiences.Role of Technology in Hospitality: Champa discusses how AI and technology can elevate the guest experience by personalising services, streamlining operations, and anticipating customer needs. But technology should enhance, not replace the emotional connection.Balancing Efficiency with Personal Service: While tech can boost operational efficiency, Champa highlights the need to empower staff to maintain that essential personal touch, ensuring memorable guest experiences while optimising behind-the-scenes operations.💬 Champa’s Thoughtful Insights on managing change:“I think it’s really important when making change first to recognise what works, what’s the magic that has to be preserved and almost identify it and ring fence it so that you go that bit we do no harm.”🎧 Tune in to hear more about the power of memories, the role of technology, and how Access Hospitality is shaping the future of guest experiences. The Tech on Toast Podcast is brought to you by Square. Square is trusted by over 4 million businesses globally. Get 20% off Square counter top hardware with promo code: SquareUK20Visit Square.com to use the promo code or to request to speak to our sales team for a demoSquareup Europe Ltd is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (registered reference no. 900846). Ts & Cs Apply*Offer commences August 7th and expires 31st October 2024 at 11:59 pm UK time or while supplies last, whichever comes first. Offer is for 20% off the total cost of your first purchase of Square Terminal, Square Stand or Square Register excluding VAT. Limited to 1 Square Terminal, 1 Stand and 1 Register per account holder. Code may be redeemed once only per account holder. Offer applies to UK customers only. Offer not valid with guest checkout. Square reserves the right to modify, revoke or cancel the offer at any time. Offer cannot be combined with any other discount. Offer void where prohibited, not redeemable for cash and is non-transferable. #TechOnToast #Podcast #HospitalityTech #CustomerExperience #AI #Memories #AccessHospitality #ChangeManagement…
In this week’s episode, I had the pleasure of chatting with Nick Paine, the visionary founder of Opspot, and what a conversation it was! 🌟Nick shared his incredible journey, from working in the Middle East with a Saudi family office to investing in cutting-edge restaurant tech companies in California, and eventually founding Opspot right here in London. His experience with facial recognition technology for ordering kiosks at Pop ID was a standout moment, showcasing how innovation can significantly enhance customer experiences by reducing ordering times for repeat customers.But the star of the show was Opspot, Nick’s game-changing solution for restaurants facing delivery challenges. Opspot uses advanced camera systems to monitor the packaging process, ensuring every delivery order is spot on. As Nick put it, “A restaurant can work as hard as possible and do everything perfectly, and then as soon as they hand over the food, their whole customer experience is blackout.”We explored the operational hurdles that restaurants face, especially during the pandemic, and how Opspot is empowering them by providing a transparent, third-party perspective on where issues occur. Nick shared, “Our goal is to give more time back to the ops managers, right? We don’t think that they should be sitting down every morning for a half an hour, 40 minutes, arguing.” And with an average 15x ROI, it’s clear that Opspot is a product that the industry truly needs.Want to learn more about how Opspot is revolutionizing the way restaurants manage delivery challenges? Tune in to the full episode now, and don’t forget to visit their website at getopspot.com or connect with Nick Payne on LinkedIn.🎧 Listen now and discover how technology is transforming the hospitality industry!#TechOnToast #Podcast #HospitalityTech #RestaurantTech #Innovation #DeliverySolutions #CustomerExperience…
Hey Toasters, 👋 We’re buzzing to share the latest Tech On Toast podcast episode with you! This time, we had a super fun chat with Felipe Diaz Sampa, the General Manager at Otter—aka the guy who’s helping restaurants run smoother than ever! 🦦✨Felipe’s journey is nothing short of an adventure. Born in Colombia, raised in the vibrant streets of Bogota, and now making waves in the UK after pit stops in Australia—this guy’s got stories! 🌍✈️ His globe-trotting experiences have shaped his unique outlook on life and work, and he's here to spill the beans on how he found his true passion in restaurant tech (spoiler: it wasn’t always this way).Here are some of the gems from our conversation:1. Always Online, Always Winning 💻💸 Felipe shared how Otter keeps restaurants online 24/7, ensuring they never miss an order. With a 99%+ order injection rate, Otter’s got your back, making sure every order hits your POS system seamlessly. No more missed revenue!2. Automation Nation🤖🚀 From menu updates to financial reconciliation, Otter automates the nitty-gritty so restaurants can focus on what really matters—delivering amazing food and service. As Felipe put it, "Let the tech do the talking!"3. Data-Driven Decisions FTW 📊💡 Otter’s analytics and reporting tools are like your restaurant’s Mission Control. They normalise and standardise data from all your platforms, giving you the insights needed to make smarter, faster decisions. Who knew data could be this cool?If you’re in the restaurant biz or just love tech, you’ve got to check out this episode! 🎧 Click the link in our bio to listen now and let us know what you think in the comments below! 🚀 The Tech on Toast Podcast is brought to you by Square. Square is trusted by over 4 million businesses globally. Get 20% off Square counter top hardware with promo code: SquareUK20 Visit Square.com to use the promo code or to request to speak to our sales team for a demo Squareup Europe Ltd is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (registered reference no. 900846). Ts & Cs Apply*Offer commences August 7th and expires 31st October 2024 at 11:59 pm UK time or while supplies last, whichever comes first. Offer is for 20% off the total cost of your first purchase of Square Terminal, Square Stand or Square Register excluding VAT. Limited to 1 Square Terminal, 1 Stand and 1 Register per account holder. Code may be redeemed once only per account holder. Offer applies to UK customers only. Offer not valid with guest checkout. Square reserves the right to modify, revoke or cancel the offer at any time. Offer cannot be combined with any other discount. Offer void where prohibited, not redeemable for cash and is non-transferable. #TechOnToast #RestaurantTech #Automation #DataDrivenDecisions #Innovation…
🛠️ **How to Transform Customer Experiences with Data-Driven Digital Strategies** 🎧 🚀 **New Podcast Episode Alert on Tech on Toast!** 🎧 In this episode, we dive deep with Sam Hawker, the Head of Digital at Nightcap PLC, as he shares game-changing insights on how they’re revolutionising digital customer experiences using cutting-edge tools like Microsoft Clarity and Google Analytics. Here’s what you’ll learn: 🔍 **Understanding User Behaviour:** Sam talks about leveraging **Microsoft Clarity**, a free tool similar to Hotjar, to observe user interactions through heatmaps and click data. This has been pivotal in identifying and fixing user navigation challenges, making the customer journey smoother and more enjoyable. 📈 **Data-Driven Decisions:** By meticulously setting up **Google Analytics**, Nightcap PLC tracks every click, inquiry, and booking, ensuring their digital marketing efforts are hitting the mark. Sam stresses the importance of integrating this data with CRM systems to maintain consistency and accuracy. 💡 **Maximising ROAS:** Sam reveals how well-tracked **Google Ads** campaigns have yielded between 4-8x ROAS, showcasing the power of targeting high-intent audiences with precision. 📲 **Real-Time Engagement:** During key events like the Euros, Nightcap PLC used **SMS messages**, **paid social ads**, and CRM tools to engage customers immediately after games, driving a surge in website traffic and conversions. 🎯 **Keyword-Driven Campaigns:** Sam explains how they used **SEO and keyword research** to discover trending themes, such as garage-themed bottomless brunches, tailoring their offerings to boost engagement and customer satisfaction. 🔧 **Sweating the Tech:** Sam emphasises the importance of using every tool at your disposal, from **Google Search Console** to **Tag Manager**, to track success and uncover growth opportunities. 💬 **Key Takeaway:** Leveraging data-driven strategies isn’t just about tracking numbers—it’s about understanding your customers and tailoring your approach to meet their needs. This is how Nightcap PLC is transforming their digital initiatives into tangible success. 🚀 Ready to level up your digital game? Don’t miss this insightful episode on the **Tech on Toast Podcast**! 🎙️ **Listen now** and discover how you can implement these strategies to create unforgettable customer experiences and drive impressive results. The Tech on Toast Podcast is brought to you by Square. Square is trusted by over 4 million businesses globally. Get 20% off Square counter top hardware with promo code: SquareUK20 Visit Square.com to use the promo code or to request to speak to our sales team for a demo Squareup Europe Ltd is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (registered reference no. 900846). Ts & Cs Apply*Offer commences August 7th and expires 31st October 2024 at 11:59 pm UK time or while supplies last, whichever comes first. Offer is for 20% off the total cost of your first purchase of Square Terminal, Square Stand or Square Register excluding VAT. Limited to 1 Square Terminal, 1 Stand and 1 Register per account holder. Code may be redeemed once only per account holder. Offer applies to UK customers only. Offer not valid with guest checkout. Square reserves the right to modify, revoke or cancel the offer at any time. Offer cannot be combined with any other discount. Offer void where prohibited, not redeemable for cash and is non-transferable. #DigitalMarketing #CustomerExperience #SEO #AI #GoogleAnalytics #TechOnToast #HospitalityTech #ROAS #DataDrivenDecisions #Podcast #NightcapPLC…
🎙 New Podcast Episode: How to Have Great Career Conversations with Jo Harley, Co-Founder of Korero Join us on the Tech on Toast podcast as host Chris Fletcher chats with Jo Harley, co-founder of Korero, about her fascinating journey from the hospitality industry to founding a business focused on enhancing career conversations. Key Highlights: • Jo’s Journey : 🌟 Discover how Jo’s background in hospitality and her early experiences managing pubs and working for Bacardi shaped her understanding of the importance of employee engagement and career development. • From Learn Purple to Korero : 🔄 Learn about the evolution of Jo’s first company, Learn Purple, and how it laid the groundwork for Korero, a platform dedicated to improving career conversations and retention in the hospitality industry. • The Power of Career Conversations : 💬 Jo discusses how Korero helps businesses engage employees through meaningful career discussions, moving beyond traditional appraisals to focus on individual growth and aspirations. • Building Resilient Teams : 🛡️ Explore how Korero supports leaders in creating a framework for regular, constructive conversations that align with company values and promote a positive work culture. • Tech-Enabled Transformation : 🖥️ Hear Jo’s insights on how technology can facilitate better career management and why it’s crucial for businesses to invest in their people for long-term success. Jo also shares her thoughts on the importance of aligning company values with employee experiences and the transformative impact of supportive leadership. 📈 Episode Takeaways: • Creating structured career conversations can significantly enhance employee engagement and retention. • Businesses should invest in tech solutions that empower employees and foster a culture of open communication. • Aligning company values with career development strategies is vital for building strong, resilient teams. The Tech on Toast Podcast is brought to you by Square. Square is trusted by over 4 million businesses globally. Get 20% off Square counter top hardware with promo code: SquareUK20 Visit Square.com to use the promo code or to request to speak to our sales team for a demo Squareup Europe Ltd is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (registered reference no. 900846). Ts & Cs Apply*Offer commences August 7th and expires 31st October 2024 at 11:59 pm UK time or while supplies last, whichever comes first. Offer is for 20% off the total cost of your first purchase of Square Terminal, Square Stand or Square Register excluding VAT. Limited to 1 Square Terminal, 1 Stand and 1 Register per account holder. Code may be redeemed once only per account holder. Offer applies to UK customers only. Offer not valid with guest checkout. Square reserves the right to modify, revoke or cancel the offer at any time. Offer cannot be combined with any other discount. Offer void where prohibited, not redeemable for cash and is non-transferable. #Leadership #CareerDevelopment #TechOnToast #Podcast…
In this special edition of the Tech on Toast podcast, we visit Eat the Bird in Cardiff to chat with the founder, Dan, and Laurens from Piggy. They discuss the growth journey of Eat the Bird, the unique concept behind the brand, and the collaboration with Piggy to enhance their loyalty program.Dan shares insights into the challenges and successes of growing a small business in the hospitality industry, while Laurens talks about Piggy's expansion into the UK market and their focus on personalised communication and loyalty programs.The conversation delves into the seamless integration of tech solutions like Lightspeed Pos, Storekit, and Piggy, creating an efficient ecosystem for operators. They also touch on innovative tech ideas like ambient management and customer engagement through personalised campaigns.Join the discussion as they explore the future plans for Eat the Bird and Piggy, the transition to the new brand name "Leat," and the exciting possibilities for collaboration and growth in the hospitality industry.Don't miss out on this engaging conversation filled with insights, tech solutions, and the journey of two innovative brands in the food industry. Subscribe to the Tech on Toes podcast for more episodes like this! The Tech on Toast Podcast is brought to you by Square. Square is trusted by over 4 million businesses globally. Get 20% off Square counter top hardware with promo code: SquareUK20 Visit Square.com to use the promo code or to request to speak to our sales team for a demo Squareup Europe Ltd is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (registered reference no. 900846). Ts & Cs Apply*Offer commences August 7th and expires 31st October 2024 at 11:59 pm UK time or while supplies last, whichever comes first. Offer is for 20% off the total cost of your first purchase of Square Terminal, Square Stand or Square Register excluding VAT. Limited to 1 Square Terminal, 1 Stand and 1 Register per account holder. Code may be redeemed once only per account holder. Offer applies to UK customers only. Offer not valid with guest checkout. Square reserves the right to modify, revoke or cancel the offer at any time. Offer cannot be combined with any other discount. Offer void where prohibited, not redeemable for cash and is non-transferable. #eatthebird #piggy #loyaltyprograms #techintegration #hospitalityindustry #collaboration #podcastepisode…
It has been a VERY busy week this week so far for the Tech On Toast crew, so lets all get some shade from the sun, sit back grab a cuppa and listen to an Aussie legend David Rigbye , Founder at Operandio on the latest Tech On Toast podcast. What does Operandio do? "Empower your frontline employees with everything your business needs, all in one powerful platform. Training & Quizzes, Brand Audits, Task Management, Employee Communication, Digital Food Safety, Knowledge Base and MUCH more!" We had a great chat and covered the below 👇 💡 Building a Compliance Software Platform. 💡 Mobile-first training courses. 💡 Automating food expiration. 💡 Integrating technology for employee communication. 💡 Communication and compliance benefits. 💡 Training engagement through quizzes. 💡 Training in hospitality industry. 💡 Tech accessibility for small businesses. 💡 Expanding into the American market. You can tune in here 👇 This week the podcast is powered by Weareservice, the number one hospitality event in 2025. We are building the biggest event of 2025 at BrewDog Waterloo and are open for bookings. If you want to exhibit please drop a note to: info@weareservice.co.uk…
Hey everyone! I'm excited to announce the latest episode of the Tech On Toast podcast, where we dive deep into the world of hospitality tech with our special guests from Yumpingo, Jess Walton and Darren. If you’re in the hospitality industry or just curious about how technology is transforming the way we operate, this episode is a must-listen! Here are my top three takeaways: The Power of Feedback : One of the most significant shifts in the hospitality industry is how operators are beginning to view feedback. Traditionally, feedback was often seen as a tool for damage control, primarily focused on responding to negative reviews. However, Jess and Darren emphasize that feedback should be viewed as a strategic asset. By collecting and analyzing guest insights, operators can identify areas for improvement and drive meaningful change across their businesses. This proactive approach not only enhances guest experiences but also boosts overall operational efficiency. Continuous Improvement with Tech : Yumpingo has developed a unique methodology called the Continuous Actions Process (CAP), which is all about driving ongoing improvements in hospitality operations. Unlike traditional methods that may work well in manufacturing, CAP is tailored for the complexities of the hospitality sector. It allows operators to quickly identify issues, implement changes, and measure the impact—all in real-time. This means that even small tweaks can lead to significant improvements in guest satisfaction and operational performance. The Human Element in Tech : While technology plays a crucial role in streamlining operations, Jess and Darren remind us that the human touch is irreplaceable. They highlight the importance of building relationships and understanding the unique challenges that hospitality operators face. By combining tech with a consultative approach, Yumpingo helps businesses not just to adopt new tools but to embrace change and foster a culture of continuous improvement. 01:19 Meet the Guests: Jess and Darren from Yumpingo 02:33 Jess's Journey in Tech and Account Management 03:39 Darren's Background and Transition to Hospitality Tech 05:12 Understanding Yumpingo's Value Proposition 06:50 The Evolution of Feedback in Hospitality 09:54 Adoption and Continuous Improvement with Yumpingo 12:28 The Role of Tech in Enhancing Customer Experience 14:48 Tech on Table: The Future of Hospitality 18:50 Driving Customer Loyalty with Data 19:13 Personalisation and CRM Integration 20:27 Challenges in Training and Development 21:43 Feedback and Operational Improvements 22:38 The Lasagna Story: A Lesson in Consistency 24:10 Leveraging Technology for Real-Time Feedback 26:14 The Importance of Addressing Minor Issues 33:33 Adapting to Market Changes 37:50 Future Trends in Hospitality Tech 41:39 Closing Thoughts…
Exploring Food Marketing and Allergens with Ewan Phillips - Tech N Toast PodcastJoin us for an enlightening conversation with Ewan Phillips, co-founder of 'And It Has,' on this episode of the Tech N Toast podcast. Ewan shares his journey from food marketing to creating a tech solution for allergen management in the hospitality industry. Discover how his passion for food, customer experience, and community-driven initiatives led to innovative solutions that enhance safety and streamline operations in restaurants. Whether you're intrigued by food tech, hospitality, or personal entrepreneurial stories, this episode sheds light on the intersection of all these areas and more.00:00 Introduction and Initial Setup00:11 Podcast Begins: Guest Introduction01:16 Casual Conversation and Personal Stories03:52 Discussion on Food Marketing and Career Journey09:18 The Birth of 'And It Has'10:14 Challenges and Solutions in the Food Industry17:04 Importance of Training and Compliance18:06 Impact of Customer Journey and Employee Safety18:55 Managing Supplier Changes and Protocols19:51 Labor Audits and Self-Managed Accounts20:09 Personal Stories and Customer Interactions22:19 Changing Trends in Food Search and Technology24:51 Supporting Autism and Food Preferences28:57 Building a Passion-Driven Business31:27 Challenges and Rewards of Founders33:38 Future Plans and Networking…
Future-Proofing Hospitality: Why Reliable Tech & Seamless Payments Matter 🔹 What does it take to run a smooth, tech-driven hospitality business in 2024? 🔹 Why is reliable, integrated technology critical for growth and guest experience? 🔹 How can the right payment solutions help operators avoid downtime and lost revenue? In this episode of the Tech on Toast Podcast , Chris Fletcher is joined by David Kirby (IT Innovation & Project Manager, Young’s Pubs) and Hans Arthur (Enterprise Sales Manager, Dojo) to discuss the importance of robust, dependable technology in hospitality . Key Topics: ✅ The evolution of hospitality technology and how Young’s Pubs has adapted. ✅ How user-friendly tech improves staff retention and reduces friction. ✅ Why seamless, cloud-based payments are non-negotiable for guest experience. ✅ How Dojo’s next-gen infrastructure guarantees uptime & reliability . ✅ The role of AI in hospitality and what’s next for the industry. 💡 Top Quote: “If payments go down, everything stops. You go from a bar packed five deep to customers walking out the door. Reliability isn’t a luxury—it’s a necessity. ” – David Kirby, Young’s Pubs 📢 Watch now and future-proof your hospitality business! 🔗 Learn more about Dojo’s payment solutions: www.dojo.tech 🔗 Join the Tech on Toast community: www.techontoast.community 📌 Subscribe for more insights on hospitality tech, innovation, and growth strategies! 👍 Like, comment, and share! What’s the biggest tech challenge in your business? Drop a comment below! #HospitalityTech #FutureProofing #Payments #RestaurantTech #TechOnToast 🚀…
Streamlining Hospitality with Supy: Insights from Tech On Toast Season 11In this episode of the Tech On Toast podcast, hosted by Chris Fletcher and sponsored by ZenZap, we dive into the game-changing tools for managing hospitality teams. The episode features a special guest, Dani El Zein, founder of Supy, who shares his journey from running a restaurant to developing a comprehensive back-office system for procurement, inventory management, and business analytics. Dani highlights how Supy simplifies inventory tasks, reduces human error, and provides valuable business insights that lead to significant cost savings. Tune in to learn how AI and other advanced features in Supy are revolutionising the hospitality industry.00:00 Introduction and Sponsor Message01:16 Meet the Guest: Dani El Zein02:18 Dani's Background and Journey03:31 Introduction to Supy05:24 Supy's Key Features and Benefits07:02 Challenges and Solutions in Inventory Management12:28 Ordering and Streamlining Operations15:16 Onboarding and Implementation16:57 Challenges in Implementation17:44 Importance of a Single Point of Contact18:17 Back of House Operations18:53 Case Studies: Mushroom and Coffee22:58 The Role of AI in Inventory Management28:38 Support and Customer Service30:34 Conclusion and Future Plans…
Hey everyone! I'm excited to announce the latest episode of the Tech On Toast podcast, where we dive deep into the world of AI recruitment with two incredible guests, Ed Godwin and Ed Grimes from Talent Unlimited. If you're in the hospitality industry or just curious about how technology is transforming recruitment, this episode is a must-listen! Here are my three key takeaways:Efficiency Meets Quality: One of the standout features of their AI recruitment assistant, Sophie, is her ability to streamline the hiring process without sacrificing the quality of interviews. Sophie can screen candidates and conduct voice AI interviews in less than a day, compared to the traditional 22-day process. This means that recruiters can focus on the best candidates while ensuring that everyone receives personalized feedback, enhancing the overall candidate experience.Addressing Bias in Recruitment: A significant concern in recruitment is the potential for bias, especially when it comes to human decision-making. Ed Grimes highlighted that Sophie operates without human biases, as she is trained to assess candidates based on objective criteria rather than historical hiring decisions. This approach not only promotes inclusivity but also ensures that every candidate is evaluated fairly, regardless of their background.Empowering Recruiters, Not Replacing Them: Both Eds emphasised that AI should be seen as a tool to enhance the capabilities of human recruiters, not as a replacement. By taking care of the "heavy lifting," Sophie allows recruiters to spend more time on meaningful interactions with candidates. This collaboration between AI and human expertise can lead to better hiring outcomes and a more positive experience for both candidates and employers.I had a fantastic time chatting with Ed Godwin and Ed Grimes, and I believe their insights will resonate with anyone involved in recruitment or the hospitality sector. 🎧✨👉 Tune in now to hear the full conversation and discover how AI is revolutionising the recruitment landscape! Thanks for listening, and as always, I appreciate your support! Let me know your thoughts on this episode in the comments below! 💬👇…
🎧 New Episode Alert: Discover ZenZap with Josh Phillips and Noam Neumann!Hello Tech On Toast Family,I hope this email finds you well! I'm excited to share our latest episode of the Tech On Toast podcast, where we dive deep into the world of team communication and productivity with the co-founder & Business development lead of ZenZap, Josh Phillips and Noam Neumann.In this episode, we explore how ZenZap is revolutionizing the way teams communicate, especially in the hospitality industry. If you've ever felt overwhelmed by endless email threads, WhatsApp groups, and sticky notes, this episode is for you!What You’ll Learn:The Inspiration Behind ZenZap: Josh and Noam share their journey from traditional workplaces to creating a tool that simplifies communication for both desk-based and deskless employees.Key Features of ZenZap: Discover how ZenZap combines the best of WhatsApp and Slack, making it intuitive and easy to use. We discuss features like integrated calendar scheduling and collaborative to-do lists that keep teams organized and efficient.The Importance of Work-Life Separation: Learn how ZenZap helps maintain boundaries between work and personal life, ensuring that you can disconnect when you need to.Future Innovations: Get a sneak peek into what’s next for ZenZap and how they plan to integrate with other tools to enhance productivity.Whether you're in hospitality, retail, or any fast-paced industry, this episode will provide valuable insights into improving your team's communication and workflow.🎧 Listen Now: Tech On Toast Podcast - Episode with ZenZapA big thank you to our sponsor, ZenZap, for making this episode possible. If you're ready to simplify your team's communication, check out ZenZap for free at ZenZap.co.I can't wait for you to hear this episode! As always, your feedback is invaluable, so feel free to reach out with your thoughts.Enjoy the show!…
🚀 New Episode Alert: Tech On Toast Podcast! 🎙️ I’m thrilled to announce our latest episode featuring the incredible Carl Orsbourn SVP of Invisible and co-author of the insightful book, Delivering the Digital Restaurant . In this episode, we dive deep into the evolving landscape of hospitality technology and the impact of AI on the restaurant industry. Here are three key takeaways that you won’t want to miss: The Power of Data Integration 📊 One of the biggest challenges facing restaurants today is data entanglement. With an average restaurant group juggling 15 to 20 different technology platforms, the lack of seamless communication between these systems can lead to inefficiencies. Carl emphasises the importance of untangling this data to empower General Managers to spend less time in the office and more time engaging with their teams and guests. By leveraging AI and automation, we can streamline operations and enhance decision-making processes. Dynamic Pricing as a Game Changer 💰 Dynamic pricing is not just a buzzword; it’s a strategy that can significantly impact a restaurant's bottom line. Carl discusses how restaurants can utilize dynamic pricing to adjust their offerings based on demand, ultimately improving margins. This approach allows restaurants to remain competitive in a crowded marketplace while also providing customers with value. It’s about finding the right balance between maximising revenue and ensuring a great guest experience. Enhancing Guest Experience Through Technology 🌟 Technology should never replace the human touch in hospitality; instead, it should enhance it. Carl shares examples of how AI-driven solutions, like drive-thru kiosks and personalised menus, can create a more tailored experience for guests. By using data to remember customer preferences and streamline service, restaurants can foster a sense of connection and loyalty, reminiscent of the warm, personalized service found in independent establishments. This episode is packed with valuable insights for anyone in the hospitality industry looking to navigate the complexities of technology and improve their operations. 🎧 Listen now to gain a fresh perspective on how to embrace the future of hospitality! #TechOnToast #Hospitality #AI #DynamicPricing #DataIntegration #GuestExperience #Podcast #RestaurantIndustry…
Hey everyone! I'm excited to announce the latest episode of the Tech On Toast podcast, where we dive deep into the world of logistics and delivery with Patrick Eve, the Head of UK at Nash. If you’re in the hospitality or retail sectors, this episode is a must-listen! Here are three key takeaways that stood out to me:The Evolution of Delivery Services: Patrick shared fascinating insights into how delivery services are evolving, especially in the hospitality sector. With the rise of catering and meal kits, businesses are looking for ways to enhance their delivery offerings. Nash is at the forefront of this change, providing customizable logistics solutions that allow restaurants and retailers to manage their own delivery experiences while maintaining brand integrity. This shift is crucial as more businesses recognize the importance of owning the customer journey.Data-Driven Decision Making: One of the most compelling points discussed was the significance of data in understanding customer behavior. Patrick emphasized how businesses can leverage customer data to improve their delivery services. By tracking metrics such as delivery times, customer preferences, and even pilfering incidents, companies can make informed decisions that enhance their operations and customer satisfaction. This data-centric approach is essential for businesses looking to thrive in a competitive market.The Importance of Reliability: In the world of delivery, reliability is everything. Patrick highlighted how Nash’s platform ensures that businesses can provide a consistent and reliable delivery experience. With features like real-time tracking and route optimization, businesses can manage their internal and external fleets effectively. This not only improves customer satisfaction but also streamlines operations, allowing staff to focus on what they do best—providing excellent service.If you're interested in how technology is reshaping the delivery landscape and want to learn more about Nash's innovative solutions, be sure to check out the full episode! 🎧👉 Listen now and let us know your thoughts! What are your experiences with delivery services in your business? Share in the comments below!…
Hey everyone! I'm excited to announce the latest episode of the Tech On Toast podcast, where I had the pleasure of chatting with Jules Smith, co-founder of Blend. If you’re in the hospitality industry or just interested in innovative training solutions, this episode is a must-listen! Here are three key takeaways that really stood out to me:Revolutionizing Training for the Deskless WorkforceJules and her co-founders are on a mission to transform how training is delivered to deskless workers, particularly in the hospitality sector. They recognize that traditional training methods are outdated and often ineffective. With a focus on mobile-first, micro-learning, Blend is making training more accessible and engaging for a new generation of workers who consume information differently. This approach not only enhances learning but also helps retain talent by providing a more supportive onboarding experience.The Power of User-Generated Content (UGC)One of the most exciting aspects of Blend is its emphasis on user-generated content. Employees can create and share their own training videos, showcasing their unique skills and knowledge. This not only fosters a sense of ownership and pride among staff but also allows businesses to capture and share their culture in a way that resonates with new hires. As Jules pointed out, a video speaks a million words, and having authentic content from real employees can significantly enhance the learning experience.Future-Proofing Training with AI and CustomizationLooking ahead, Blend is set to roll out Version 2 of their platform, which will include AI-powered features, customizable learning pathways, and full language translation. This means that training can be tailored to meet the diverse needs of employees, including those with different learning styles and language preferences. As the workforce evolves, it’s crucial for businesses to adapt their training methods to ensure everyone can thrive.If you're curious about how Blend is changing the game for training in the hospitality industry, be sure to check out the full episode! 🎧✨👉 Listen now and let me know your thoughts! What do you think about the future of training in your industry?#TechOnToast #Blend #Hospitality #TrainingInnovation #UserGeneratedContent #MicroLearning #PodcastEpisode…
Welcome to Season 10 of the Tech On Toast podcast, brought to you by OpenTable! In this episode, we dive deep into the world of hospitality tech with the Orderpay team. Join us as we explore how OrderPay is revolutionising the dining experience by streamlining order and payment processes for restaurants.Meet our guests:Shakira - Head of Customer Operations at OrderpayJames - Chief Technology Officer at OrderpayReiss - Chief Operating Officer at OrderpayWe discuss the challenges faced by the hospitality industry, especially in the wake of recent events, and how Orderpay's innovative solutions are helping restaurants improve efficiency, enhance customer experience, and ultimately drive revenue. From mobile ordering to the new set menu feature designed for large parties, we cover it all!Key topics include:The importance of technology in modernising restaurant operationsHow Orderpay addresses staffing issues and improves customer satisfactionInsights into the product lineup, including Orderpay Mobile, Click and Collect, and Pay and GoThe role of customer feedback in product developmentThe impact of AI and automation on the hospitality sectorWhether you're a restaurant owner, tech enthusiast, or just curious about the future of dining, this episode is packed with valuable insights and practical advice. Don't forget to like, subscribe, and hit the notification bell for more episodes!Links:Schedule a demo with OpenTable: opentable.co.uk/restaurant-solutionsCheck out Orderpay: orderpay.co.ukEnjoy the show!…
In this festive episode of the Tech on Toast Podcast, we sit down with Ed Christmas, Managing Director at Bums on Seats, to unwrap the secrets behind successful sales strategies in hospitality. From maximising Christmas bookings to addressing year-round operational inefficiencies, Ed shares his invaluable insights and top tips to help operators thrive in the competitive hospitality landscape. 💡 What to Expect: • The evolution of office culture and its impact on sales dynamics. • Success stories from large pub groups and strategies to plug those “leaking bucket” inefficiencies. • Seasonal sales strategies: Starting Christmas marketing early, elongating the festive season, and leveraging occasion-led bookings. • A closer look at the Holy Trinity of Operations—integrating sales, marketing, and systems for seamless customer experiences. • How pre-booking metrics and tech adoption are transforming the industry. • Ed’s innovative approach to revolutionising sales processes and boosting profitability. 🎄 Whether you’re navigating the hustle of Christmas or planning your growth strategy for the new year, this episode is packed with actionable insights. Tune in now for Ed’s expert advice on creating memorable customer experiences, driving revenue, and optimising your hospitality operations—no matter the season. 👉 Listen to the episode today!…
In this episode of the Tech on Toast podcast, we’re thrilled to spotlight two inspiring female founders, Alana Brailsford and Eve Williamson, from Served . These trailblazers are not just building technology; they’re addressing a critical challenge in the restaurant industry: supporting individuals with food allergies and dietary restrictions. Their mission? To make dining out safe, inclusive, and enjoyable for everyone. Join us as we explore their journey, their passion for community-driven change, and the barriers they’re breaking as female founders in the tech space. This episode is packed with insights for restaurateurs, tech enthusiasts, and anyone interested in creating more inclusive dining experiences. Key Takeaways 1️⃣ The Importance of Inclusivity in Dining: Alana and Eve share their personal experiences with food allergies and how Served is helping restaurants create a safe and welcoming environment for diners with dietary restrictions. Their goal? To eliminate fear and anxiety from dining out, making inclusivity a priority in the food industry. 2️⃣ The Power of Community and Relationships: Building trust and fostering transparency about allergens is at the heart of Served’s mission. By forming meaningful partnerships with restaurants, Alana and Eve aim to empower the hospitality sector while creating loyal customer bases that value safety and inclusivity. 3️⃣ Female Founders Breaking Barriers: Alana and Eve discuss their experiences navigating the challenges of being female founders in a male-dominated industry, from funding disparities to breaking stereotypes. Their determination is an inspiring call to action for supporting women in tech and entrepreneurship. Why You Should Listen • For Restaurateurs: Gain insights into how supporting allergy-inclusive practices can boost customer loyalty and enhance the dining experience. • For Tech Enthusiasts: Explore the innovation behind Served and its impact on food safety and restaurant operations. • For Advocates of Change: Be inspired by Alana and Eve’s passion, resilience, and commitment to making dining safer for everyone. Let us know your thoughts, and join the conversation to support a future where dining is safe, inclusive, and enjoyable for all! #TechOnToast #FoodTech #FemaleFounders #InclusivityInDining #Startups #HospitalityTech #AllergyAwareness #Podcast…
I'm thrilled to announce the latest episode of the Tech On Toast podcast, where I had the pleasure of chatting with my old friend, John Horsfield, Chief Revenue Officer at Centegra. We delved into the fascinating world of restaurant technology, customer service, and the evolving landscape of the hospitality industry. Here are three key takeaways from our conversation that I believe will resonate with many of you:The Power of Relationships in Hospitality 🤝John emphasised the importance of building and maintaining strong relationships with customers. In an industry where service is paramount, Centegra has thrived by prioritizing customer support and understanding their clients' needs. This approach not only fosters loyalty but also encourages long-term partnerships. As John shared, "If they phone up on a Friday lunchtime and they've got a queue out the door, we're not going to say to them, you owe us some money. What we're going to do is we're going to sort it out first." This level of commitment to service is what sets successful companies apart.Embracing Technology for Efficiency 💡The conversation highlighted how technology is revolutionising the hospitality sector. John discussed Centegra's journey from being a pioneer in web-based POS systems to integrating various data sources for enhanced operational efficiency. With the rise of kiosks and mobile ordering, businesses can streamline their processes and improve customer experience. As John noted, "When you go to a kiosk, people will buy the extra burger," showcasing how technology can drive sales and enhance customer satisfaction.The Future of AI and Automation 🤖We explored the role of AI in the hospitality industry and how it can be leveraged to improve operations. John pointed out that while AI is a buzzword, the real value lies in machine learning and data utilization. He shared an example of how Centegra built a solution for a client to automate their production planning, demonstrating that the right technology can save time and resources. As we move forward, understanding the distinction between AI and automation will be crucial for businesses looking to innovate.I encourage you to listen to the full episode for more insights and stories from John's incredible journey in the hospitality tech space. Whether you're a seasoned professional or just starting in the industry, there's something valuable for everyone in this conversation.🎧 Tune in now and let me know your thoughts!Skip to the bit you love..[00:01:37] Acquired by an American company.[00:05:21] Job searching in the past.[00:08:34] Evolution of web-based POS systems.[00:11:12] Customer service in hospitality.[00:13:09] Customer service as a differentiator.[00:16:39] Leon Restaurants partnership success.[00:20:42] Digital ordering transaction increase.[00:23:22] Kiosks influence on purchasing behavior.[00:27:45] AI vs. Machine Learning Confusion.[00:30:06] Self-pour beer technology.[00:33:50] Challenges of customer impatience.[00:35:41] Building products for customer needs.[00:39:21] User experience in dining.[00:42:07] Football rivalry and banter.…
This months bonus episode was recored LIVE at the Hostech event hosted by MCA. How can tech empower customers and operators, across all hospitality touchpoints? In this wide-ranging panel discussion, sector CTO's and operator specialists discuss their vision of future progress, from the evolution of loyalty and rewards, to ordering and payments, to robotics and AI. Panellists: David Rose Senior Director – International Digital & Marketing Technology Rory Scallan commercial director at Five Guys JV UK and Europe Nick Fryer CTO, Dojo Rob O'Beirne VP of Revenue, Nory AI During the chat we discussed the following.... Delivery Management Streamlined Operations : David Rose from Papa John's emphasized the importance of simplifying kitchen operations by integrating various online channels and managing driver logistics. By partnering with technology providers like Deliverect, they have reduced the complexity of handling multiple delivery platforms. This integration allows kitchen staff to concentrate on food preparation rather than juggling different order systems. Flexible Delivery Models : The ability to switch between in-house drivers and third-party delivery services based on demand is another significant advantage. This flexibility not only optimizes operational efficiency but also ensures that customer orders are fulfilled promptly, enhancing the overall customer experience. As David mentioned, this adaptability allows stores to manage costs effectively while maintaining high service standards. Accurate Order Fulfillment : Rory Scanlan from Five Guys highlighted the importance of integrating delivery partners to ensure that preparation and wait times are as accurate as possible. This accuracy not only improves online profiles and algorithm rankings but also enhances the in-store experience by reducing the time couriers spend waiting for orders. Consequently, staff can dedicate more time to serving in-store customers, thereby improving service quality. Simplified Payment Experience : Nick Fryer from Dojo discussed the goal of making payments "invisible" to customers. By providing a seamless payment experience—whether through QR codes or other methods—the focus shifts back to the dining experience rather than the transaction itself. This simplification reduces the administrative burden on staff, allowing them to engage more with customers. Reduced Administrative Tasks : The elimination of cumbersome processes, such as the traditional Zed report and the need to keep physical receipts, further streamlines operations. By minimizing back-office administration, staff can spend more time on the floor, enhancing customer interactions and service quality. Data-Driven Insights : The integration of payment processing technology also allows for better data collection and analysis. This data can inform operational decisions, helping managers optimize staffing and inventory based on real-time insights. As Rob O'Byrne from Nori pointed out, using technology to guide decision-making can free up time for general managers to focus on delivering exceptional customer experiences rather than getting lost in spreadsheets and data modeling.…
Welcome to Season 10 of the Tech On Toast podcast, brought to you by OpenTable! In this episode, we dive into the world of restaurant technology and employee experience with our special guests, Tommy, Head of Restaurant Systems at Honest Burgers, and Matt Grimshaw, Founder of youda. Join us as we explore the challenges faced by the hospitality industry, particularly around employee communication and operational efficiency. Tommy shares insights from his experience running restaurants, while Matt discusses how AI can transform employee experiences by automating administrative tasks and providing personalized support. We also touch on the importance of integrating technology in the restaurant sector, the differences between AI and automation, and the future of AI applications in hospitality. Whether you're a restaurant owner, a tech enthusiast, or simply curious about the intersection of technology and hospitality, this episode is packed with valuable insights! Topics Covered: Challenges in employee communication and operational efficiency The role of AI in enhancing employee experiences Best practices for integrating technology in restaurants The difference between AI and automation Future trends in AI applications for hospitality Don't forget to like, subscribe, and hit the notification bell for more episodes! Links: Learn more about OpenTable: opentable.co.uk Connect with Tommy on LinkedIn Discover Uda: youda.co Enjoy the show!…
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