We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Omg, hi! Welcome to Sippin' with the Shannons! A weekly podcast where cousins Bridget and Colleen sit down, sip on wine and spill the tea. Each week we pick a new topic to discuss from weddings, reality tv, pet peeves to online dating and more! If you're a fan of shenanigans, then you've come to the right place. So get your sweat pants on, crack open your favorite beveragino and get ready for a good giggle because you're part of the family now.
Omg, hi! Welcome to Sippin' with the Shannons! A weekly podcast where cousins Bridget and Colleen sit down, sip on wine and spill the tea. Each week we pick a new topic to discuss from weddings, reality tv, pet peeves to online dating and more! If you're a fan of shenanigans, then you've come to the right place. So get your sweat pants on, crack open your favorite beveragino and get ready for a good giggle because you're part of the family now.
Send us a text On this week's episode, Leanne gifted us a present that we're hanging up immediately!!! We don't deserve her!!! Colleen is dating a new man and Bridget has some thoughts on the finale of Traitors and Love Is Blind. Then we get into the topic of the week.... CRINGEY RE-WATCH . Join us as Bridget and Colleen re-watch your old favorites like Brink, Suite Life of Zach and Cody, Saved By The Bell and Boy Meets World. Can we all agree that Saved By The Bell has the hottest cast of all time? And that we're all in love with Shawn Hunter? Disney Channel Originals just hit different. Review and subscribe! You can find us on Instagram @Sippinwiththeshannons send us your stories at Sippinwiththeshannons@gmail.com. Love you, mean it.…
Send us a text On this week's episode, Bridget is back from Disney and Colleen has a new Uncle Jimmy. We share our random thoughts, do a quick Oscars recap, and then we get into the topic of the week.... MARILYN MONROE . The icon. The legend. The "It" girl. Bridget does a deep dive into her tragic childhood, how she hustled to become a movie star and her untimely death. Plot twist: she was much more than the dumb blonde she played on screen. Alexa, can you play the "Smash" soundtrack while I put on a beauty mark, please?! Sources: The Seriously Tragic Life of Marilyn Monroe - Grunge on YouTube Wikipedia Review and subscribe! You can find us on Instagram @Sippinwiththeshannons or send us your stories at Sippinwiththeshannons@gmail.com. Love you, mean it.…
Send us a text On this week's episode, Colleen kissed another boy and Bridget had a whimsical night out in Boston. Then we get into the topic of the week.... HOT GOSS . For the first time in SWTS history... we've got a Whistleblower. Bridget tells the insane story of the woman with amnesia. Is she telling the truth or is she a fraud? We'll let you be the judge. Then Colleen does a deep dive into Reddit stories that will make your family look sane for once. At least your dad didn't give your girlfriend herpes? At least your mom isn't sleeping with your husband? The bar is so low it's in hell. Sources: Reddit Review and subscribe! You can find us on Instagram @Sippinwiththeshannons or send us your stories at Sippinwiththeshannons@gmail.com. Love you, mean it.…
Send us a text On this week's episode, Colleen kissed an Irish lad and Bridget went to a spa. We catch up on ACOTAR, Love Island All Stars, and celebrity break ups. Then we get into the topic of the week.... KENDRICK VS DRAKE . What is the beef with these two and how did it all start? Bridget's got you covered with the thesis she wrote and well, the girls are FIGHTING. Have you also been singing the lyrics to a song without realizing that it was a diss track? Us too. Get ready to Ppop at the Bat Mitzvah because the level of pettiness between these two is unmatched! Sources: The Story of Not Like Us - The Daily Podcast Drake & Kendrick Lamar's Rocky Relationship Explained - Billboard Kendrick and Drake Beef Explained - Kimberly on TikTok Drake VS Kendrick Explained to White People - Josh Johnson Kendrick's Half Time Performance Review and subscribe! You can find us on Instagram @Sippinwiththeshannons or send us your stories at Sippinwiththeshannons@gmail.com. Love you, mean it.…
Send us a text On this week's episode, our Matriarch has returned for our 100th episode!!! And she brought us gifts!!!! Brb we're sobbing. Colleen has a new car, the Twilight series is still so, so bad and 9/11 cancelled Ellen Degeneres? We'll let you decide. Then Erin gets into the topic of the week... ELIZABETH HOLMES AND THERANOS. Come with us on this wild ride as we hear all about the phony baloney that is Elizabeth Holmes. Between the turtlenecks, fake voice and dancing into work every day, you're definitely going to get the ick. Then we do a segment called, "Erin Answers Everything" where Erin answers all your burning questions (and Colleen's stream of consciousness). Buckle up, Sippers!!! This is one hell of a 100th episode! Sources: The Book "Bad Blood: Secrets and Lies in a Silicon Valley Startup" by John Carreyrou Elizabeth Holmes has started her 11 year prison sentence. Here's what to know - NPR Article Elizabeth Holmes - Wikipedia Review and subscribe! You can find us on Instagram @Sippinwiththeshannons or send us your stories at Sippinwiththeshannons@gmail.com. Love you, mean it.…
Send us a text On this week's episode, the 99 Restaurant is a Sipper and we have PEAKED. Bridget is living for the chinese food restaurant vibe and Colleen is cooked. But we already knew that. Also, Colleen can't be the only one who can't say any of the names in ACOTAR... right? Then we get into the topic of the week... the mysterious case of ELFREIDA KNAAK. This crime will have your head in a pretzel by the end of the episode. What happened to her? Did someone burn her or did she do it to herself? We don't know but we do hope she's haunting some bitches. Get your vision boards ready for our 99th episode!! Sources: Crime Junkie Episode Reddit If you're looking for a way to help those in need in LA, here are a list of resources that have been vetted by NBC News . No donation is too small and every cent, piece of clothing, food and volunteer, can make a difference. California Community Foundation California Fire Foundation L.A. Fire Department Foundation Pasadena Humane Society Ventura County Community Foundation American Red Cross of Greater Los Angeles Center for Disaster Philanthropy Direct Relief World Central Kitchen Review and subscribe! You can find us on Instagram @Sippinwiththeshannons or send us your stories at Sippinwiththeshannons@gmail.com. Love you, mean it.…
Send us a text On this week's episode, Colleen's mom won a million dollars and Bridget is slowly perishing. Those two things are unrelated but go buy yourself a scratch ticket ASAP. Then we get into the topic of the week... the DOWNFALL OF THE ROMANOVS. Did Anastasia really escape? And if not, why did so many people think she did? Bridget talks about the royal family, what led to their demise and the horrific night they were all slaughtered (spoiler alert). Then Colleen plays a game of, "pick a song for an absurd scenario" so we can giggle. Rasputin may be creepy af but "Ra Ra Rasputin" is still a banger. We don't make the rules. #GrandmamaItsMe Sources: Royal Runaway? Ultimate fate of Duchess Anastasia Revealed | History's Greatest Mysteries: Solved - HISTORY The Downfall of the Romanov Family - Buzzfeed Unsolved Network The Bizarre Life & Death of Grigori Rasputin - Buzzfeed Unsolved Network Chat GPT Review and subscribe! You can find us on Instagram @Sippinwiththeshannons or send us your stories at Sippinwiththeshannons@gmail.com. Love you, mean it.…
Send us a text On this week's episode, it's Christmas!!! Bridget is bringing big Martha energy into 2025 and Colleen gives us a recap on her Paris trip. This week's topic is all things Christmas and 2024! We learn the history of Santa, a version of Twas' The Night Before Christmas that slays the day away, exchange crazy Reddit Christmas stories and do our annual present swap. Don't worry... Nana's cookies are back and still making us emosh. Bridget does a recap of all the biggest pop culture of 2024 and we set resolutions for 2025. 2025 is the year of the Sippers!!!! WE LOVE YOU SM!! Sources: ChatGPT Review and subscribe! You can find us on Instagram @Sippinwiththeshannons or send us your stories at Sippinwiththeshannons@gmail.com. Love you, mean it.…
Send us a text On this week's episode, we talk about our Thanksgiving, Bridget does a Wicked recap and Colleen's luck is NOT turning. Then we get into the topic of the week... MARTHA STEWART. Colleen does a deep dive into the upbringing, rise, eventual fall and comeback of the OG influencer. Martha. Is. That. Bitch. "Just because you don't have money doesn't mean you don't have taste." Hang it in the Louvre!!! Sources: MARTHA - The Netflix Documentary Wikipedia ChatGPT Review and subscribe! You can find us on Instagram @Sippinwiththeshannons or send us your stories at Sippinwiththeshannons@gmail.com. Love you, mean it.…
Send us a text On this week's episode, Bridget is spiraling and Colleen thinks her luck is turning. Can we please talk about Mike Tyson's ass for a moment?! Then we get into the topic of the week... ALEXANDER HAMILTON AND AARON BURR. How on EARTH we got two years into this podcast without Bridget covering this... we'll never know. Strap in for some pettiness, grudge holding and scheming brought to you by the founding fathers themselves!. Listen to this episode and tell us women are more dramatic than men, we DARE YOU! Mom? Can you pick us up? We hate it here. Sources: Hamilton Drunk History with Lin Manuel Miranda Wikipedia ChatGPT Positive Stories: Homemade Burritos by Rosa Crowd Sings to Peggy for her 100th Birthday - Yahoo Sports Peggy Joins the Press Conference Review and subscribe! You can find us on Instagram @Sippinwiththeshannons or send us your stories at Sippinwiththeshannons@gmail.com. Love you, mean it.…
Send us a text On this week's episode, Bridget took a gummy to deal with stress and Colleen thinks she's better than foliage in New England. Then we get into the topic of the week... REINCARNATION. Colleen picked this one, obviously. We each tell real life stories of people who believe they've lived more than one life. We then play a game of "Real Life Haunted Houses" and Colleen feels attacked. Watch out!! It's someone from high school who remembers that weird thing you did in 7th grade!!! AHHHH!!! Sources: Meet Shanti Devi: The Reincarnation Case That Shook the World The Mind Boggling Case of Shanti Devi Wikipedia Positive Stories: Neighborhood Learns Sign Language For Halloween Spaniards Took to The Streets After Flooding in Valencia Parents Think Boy Is Reincarnated Pilot The Case of James Leininger: An American Case of the Reincarnation Type Review and subscribe! You can find us on Instagram @Sippinwiththeshannons or send us your stories at Sippinwiththeshannons@gmail.com. Love you, mean it.…
Send us a text On this week's episode, WE ARE BACK!! After a long hiatus, the bitches are back and we have so much to yap about!! Catch up with us as we discuss our summers, the weddings we've been to, the cockroaches we've encountered, the rotisserie chickens we've eaten and the tv shows we've binged. We play a game of what's in and what's out and smash or pass. Did you miss us?! Because we missed you!!!!…
Send us a text On this week's episode, HAPPY TWO YEAR ANNIVERSARY SIPPERS!!!! Bridget covers the Titan Submersible and then we get into the real topic of the week.... US. We answer listener questions, talk about the highs and lows of the last year, things we've learned along the way and we play the Newlywed game. We also have 10 commandments for our SWTS cult that we'll be asking everyone to recite each week and we'll be taking no further questions at this time, tysm!! But seriously, we love you. Thank you for listening, for the DMs, for running up to us and telling us your favorite episodes, for sending us all the love and being a part of the crazy train. We'll see you soon and we'll be so skinny you won't even recognize us! Have a wonderful summer you beautiful bitches!!! Love you, mean it. #FullBeatCuteFit Sources: The Titan Submersible Was An Accident Waiting To Happen - The New Yorker Wikipedia Positive Stories: Teacher Donates Part of Her Liver to 5 Year Old Student Pebbling Is a Love Language Louisiana Teen Graduates as Valedictorian While Homeless Review and subscribe! You can find us on Instagram @Sippinwiththeshannons or send us your stories at Sippinwiththeshannons@gmail.com. Love you, mean it.…
Send us a text On this week's episode, Colleen has a lot to say after skinny dipping on a bachelorette, an exorcism at a bridal shower and hosts hateful hour. Then we get into the topic of the week... THE MURDER OF TRAVIS ALEXANDER. Bridget tells us the story about how they met, how their relationship turned toxic and how Jodi likes to do headstands... while being interrogated. This bitch is CRAZY. Also, let us know what happens at a LDS singles night because we still don't understand. Sources: Love, Lies and Lust - What Really Happened with Jodi Arias? - MMM with Bailey Sarian Jodi Arias - Morbid Podcast The Murder of Travis Alexander - Wikipedia Video of Jodi's Interrogation Behavior - ABC15 Arizona Travis' Last Blog Post A Complete List of Things Mormons Can't Do - Purpose in Christ Positive Stories: Sabrina Ionescu Makes Olympic Team - TheSkimm Dog Runs Four Miles to Save Owner - goodnews_movement Review and subscribe! You can find us on Instagram @Sippinwiththeshannons or send us your stories at Sippinwiththeshannons@gmail.com. Love you, mean it.…
Send us a text On this week's episode, Bridget held court at the Green Dragon and Colleen got harmonized at while eating free pizza. Then we get into the topic of the week... RURAL APPALACHIA. Colleen deep dives into the mysterious area of the US with their wild animals, creepy stories and the strange disappearance of Dennis Martin. You know it's not a Colleen episode without a missing person or creepy crawlers! This aint no Charlotte's web so give the witch her green beans and let Meemaw sleep! Sources: Appalachia Mountain Mysteries of 4 Unexplained Stories - Donnie Laws The Disappearance of Dennis Martin - Wikipedia The Inbred Family - The Whittakers - Soft White Underbelly Wikipedia Positive Stories: 98 Year Old War Veteran Receives High School Diploma - Tanksgoodnews 5 Year Old Boy Becomes Youngest Person to Receive Bionic Arm - Tanksgoodnews Review and subscribe! You can find us on Instagram @Sippinwiththeshannons or send us your stories at Sippinwiththeshannons@gmail.com. Love you, mean it.…
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